i made a few orders within a week or so of each other there was a sale on and the offers were amazing . Since trying there products i would definitely purchase again in the future . Delivery took a bi... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Order placed on the 29th of September, still unfulfilled, not even a tracking number… I get the company is very busy, but so is other major brands with even higher volumes of orders and they aren’t le... Näytä lisää
Yritys on vastannut
I recently sent a review regarding taking too long for delivery, no update’s etc and said I would reconsider ordering again but now I have received my order and I’m really happy with products had so m... Näytä lisää
Yritys on vastannut
Poor poor customer service/aftercare! Order not sent and I had to chase. I was told it was due to their promotions and high volume of orders. My order was placed prior to any of their promotions. Wh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
44 Evans Road, L24 9PB, Liverpool, Yhdistynyt kuningaskunta
- info@givemecosmetics.com
- givemecosmetics.com
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ordered nearly 2 weeks ago
Ordered nearly 2 weeks ago, absolutely nothing has arrived - not even any emails regarding the delay. Customer service is no existent, only AI generated responses basically stating you cannot cancel and get a refund. Think twice before ordering.

Vastaus yritykseltä Givemecosmetics
Delivery takes forever
Giveme Cosmetics have good deals but when they add postage it’s not so competitive.
The worst thing of all is that delivery takes forever.
I ordered 10 days ago and my item is still not here .
I can fly to Italy and back in a day so it doesn’t make sense .
If I have to wait this long again then I’ll pick a similar product up from my local retail park

Vastaus yritykseltä Givemecosmetics
Appalling customer service avoid
Order placed 10 days ago still not dispatched . When you enquire you just get an AI response ! Appalling customer service !will not be ordering again

Vastaus yritykseltä Givemecosmetics

Vastaus yritykseltä Givemecosmetics
Shocking delivery!!
Shocking delivery!!! Nearly 2 weeks and still not received. Cannot understand why it takes so long, it’s painfully slow. Disappointed as I will not be purchasing again after waiting this long.

Vastaus yritykseltä Givemecosmetics
WIll not be be using ever again
Ordered from them as a gift saw 3-5 working days delivery believed that to be acceptable its now over that mark and being told its 3-5 days from when THEY dispatch it not from when I order and because they are busy they can not advise when that will be. I ordered it 9 days ago (7 working days). It was her birthday yesterday and it has still not even been dispatched - Shocking customer service if you cannot fulfil orders within a reasonable time then you need to employ more staff. I wont be buying from again no matter what the product is like.

Vastaus yritykseltä Givemecosmetics
Poor service
Made an order on the 12th, still "being prepped". There is no alert to state delivery will take longer because it hasn't been fulfilled. Trying to cancel but it keeps opening the wrong app (strangely enough the O2 app) when I try to manage my order. The delay has nothing to do with courier times like it mentions on your terms, it's your incapability of fulfilling warehouse orders. And to have the audacity to wait 2 weeks for report a delay is disgusting. I want a refund.
To reply to your comment:
If you cannot handle keep up with the fulfillment then do not offer services which put you in that situation. Poor company etiquette.
Cancel my order please.

Vastaus yritykseltä Givemecosmetics
It’s how a company behaves when something goes wrong that matters
I rarely leave reviews like this, but my experience with Give Me Cosmetics when something went wrong with my order has been incredibly disappointing.
I placed a substantial order containing several items specifically purchased as Christmas presents. Unfortunately, a product leaked/burst during transit and the contents spread throughout the parcel, affecting other products and their presentation/gift packaging.
Things get damaged in transit. That alone would never have prompted me to leave a 1-star review. It is the way this has been handled afterwards that has.
I contacted Give Me Cosmetics, supplied photographic evidence and initially accepted their offer of replacements. However, when I asked the simple question of exactly what they intended to replace, I struggled to obtain a clear answer.
Their subsequent public response to my Trustpilot review has now clarified their position: because the other products remain in “perfect working condition” and are designed for use in bathrooms, they believe they can simply be “wiped and cleaned down”.
But this completely misses the point.
These weren’t simply toiletries purchased for my own bathroom. They were purchased NEW, specifically as Christmas gifts, and several came in paper/cardboard presentation packaging which forms part of the gift.
That packaging has had leaked product soak into it and has become wet/soggy. How exactly am I supposed to wipe down soggy cardboard and restore it to the new, clean and presentable condition in which it should have arrived?
I don’t believe a customer purchasing new gift sets should be expected to clean leaked product from the items and reconstruct the gifts using replacement packaging because another product leaked throughout the parcel.
I also want to clarify something Give Me Cosmetics focused heavily on in its response: I did not claim that I had been told I would have to pay their £4.99 change-of-mind return fee.
My criticism was that after repeatedly trying to resolve a damaged delivery, I received what appeared to be a generic returns response containing information about change-of-mind returns and potential handling charges rather than a straightforward answer to the issue I was actually raising.
I have now made my position extremely simple. I no longer want replacements. I have asked to return the ENTIRE ORDER for a FULL REFUND because of the condition in which it arrived.
Most frustratingly, at the time Give Me Cosmetics posted its lengthy public response to this review, I was still awaiting a direct response from customer services to that request.So the company has found the time to publicly defend its position on Trustpilot, yet my actual request to return the complete order for a refund remains unresolved.
Products can leak and parcels can be damaged. I understand that! What matters is how a company looks after its customer when something goes wrong.
What should have been a straightforward customer-service issue has resulted in repeated emails, generic responses, unnecessary confusion and an extraordinary suggestion that products and soggy cardboard gift packaging contaminated by a leak can simply be “wiped and cleaned down”.Sadly, the company’s response to my review has reinforced rather than resolved the concerns that prompted me to leave it.

Vastaus yritykseltä Givemecosmetics
Fantastic customer service
I placed an order and then saw a better deal, emailed them, sorted a refund within days top notch company and brilliant products

Vastaus yritykseltä Givemecosmetics
Best hair products on the market
Best hair products on the market

Vastaus yritykseltä Givemecosmetics
Placed an order online on the 7th never arrived.
Placed an order online on the 7th, still no update and order is unfulfilled. No way of communicating to a human only response is automated via email. Very disappointed as this was a birthday present for my daughter.

Vastaus yritykseltä Givemecosmetics
No customer service!
Placed an order on 7/9. No tracking update by 12/9, so I contacted them for info. I received an AI authored response with no indication of expected dispatch date.
I’d been considering placing an order for a while, this is my first experience of their service. I’m not impressed at all. If I’d known that it takes them an inordinately long time to ‘prep’ two items for delivery I would not have selected this business to receive my money.

Vastaus yritykseltä Givemecosmetics
Just received my 4th order from give me…
Just received my 4th order from give me cosmetics and had to write another review
What fabulous products every time
My bathroom is now fully stocked with many different products and I love them all and 50% off what’s not to love ❤️
Any chance you could start selling wash scrunchies please only thing I can’t get from you
Many thanks for producing such fab products

Vastaus yritykseltä Givemecosmetics
Would give 0 stars if I could
Would give 0 stars if I could
Ordered Sunday, by Friday still not even a dispatch or an email to say items had been picked. Messaged their page which whoever was replying was rude and unhelpful. Told them I would do a chargeback through my bank and they said they would refund me which I had the email to say order has been cancelled but on the top of the email it says your payment has not yet been refunded.
Ridiculous.

Vastaus yritykseltä Givemecosmetics
Awful
Awful.
Me, my mum, my 2 sisters, my step mum and 3 friends all order from here, they very rarely get it right.
We all have missing items or pay for 24hr next day delivery and it arrives 4-5 days later, it’s ridiculous.
I ordered a duo (shampoo and conditioner), only received shampoo, my mum ordered a set which included dry shampoo (twice) and the dry shampoo nozzle broke and stopped working both times, two times she ordered a few things and had things missing, the reasoning when she contacted give me cosmetics was ‘the item was out of stock’, but there was no correspondence to discuss this issue, she’s also been spoken to dreadfully by customer service.
When I contacted today regarding my issues, I attached screen shots of my order, order number, photos of the only product i received to show the conditioner missing and stating I paid £4.99 for next day delivery and only received today (4 days later) and they still replied with ‘if you let me know what you ordered’… really!?
It’s just an absolute joke to be honest, they need to buck up their ideas before they lose even more customers.

Vastaus yritykseltä Givemecosmetics
Had a problem with a product
Had a problem with a product. Emailed the company who soled the issue pretty much the same day. Lovely products and great customer service. Would highly recommend 👌

Vastaus yritykseltä Givemecosmetics
Not recieved my order …
I have placed an order 9 days ago on standard delivery which is 3-5days and my order status has not changed since its still saying its processing and I'll recieve an email when it's dispatched. This is frustrating why not just be honest and open with customers if delivery is delayed but at least give the truth. I'm concerned my order will not arrive and it's not easy getting in contact.

Vastaus yritykseltä Givemecosmetics
Unable to keep up with supply and demand
I have been using this company for some time due to be happy with the condition my hair results are. Unfortunately now I'm begins to rethink my customer base with them. The first issue was that they took more than a week and posted in an inbox instead of the money I paid for home delivery. Recently I purchased again and yet again they still haven't fulfilled my order for more than a week. I sent an email where they told me they still have not processed it. As a result I won't be ordering again.

Vastaus yritykseltä Givemecosmetics
Never received my order been told its…
Never received my order been told its out for delivery about 5 times still not received ended up going into town to get different birthday present for my daughter not amused never order again

Vastaus yritykseltä Givemecosmetics
I wanted to share my first review of…
I wanted to share my first review of Give Me Cosmetics. I used the Aloe Vera and Coconut set on my locs for the first time on 3rd September.
I honestly thought it might be too much for my thick locs, but I was actually really impressed. My hair feels soft and moisturised, and it hasn’t dried out my hair or my scalp. There’s also no scent, which I really like, I colour my locs also so I wanted to try this products.
I’ve tried other products on my locs that haven’t worked as well, so I wanted to share this because I know some Black women with locs might not think to try these products, but so far they’ve worked really well for my hair.
This is only my first impression as I’ve just started using them this week, so I’ll do another review in a couple of weeks and see how my hair feels with continued use.
Thank you so much, Give Me Cosmetics.
From,
Iikanjidat IG

Vastaus yritykseltä Givemecosmetics
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