i made a few orders within a week or so of each other there was a sale on and the offers were amazing . Since trying there products i would definitely purchase again in the future . Delivery took a bi... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Order placed on the 29th of September, still unfulfilled, not even a tracking number… I get the company is very busy, but so is other major brands with even higher volumes of orders and they aren’t le... Näytä lisää
Yritys on vastannut
I recently sent a review regarding taking too long for delivery, no update’s etc and said I would reconsider ordering again but now I have received my order and I’m really happy with products had so m... Näytä lisää
Yritys on vastannut
Poor poor customer service/aftercare! Order not sent and I had to chase. I was told it was due to their promotions and high volume of orders. My order was placed prior to any of their promotions. Wh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
44 Evans Road, L24 9PB, Liverpool, Yhdistynyt kuningaskunta
- info@givemecosmetics.com
- givemecosmetics.com
3,5
Keskitasoinen
6 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ordered items on the 25th September…
Ordered items on the 25th September these are gifts for my daughter’s birthday! i’m on day 9 and order is still unfulfilled so i am not expecting them to arrive before my daughters birthday :( emailed customer service and not even an acknowledgement reply.. such a disappointment as i’ve ordered before and had no problems.. but now the trust is lost.
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Sam
We’re really sorry to hear that your order hasn’t arrived as expected, especially as these were purchased as a birthday gift for your daughter. We completely understand how disappointing and stressful that must be. 💕
We have been experiencing higher than usual order volumes, which has unfortunately caused some delays with dispatch. Our current delivery information advises that orders may take up to 10 working days for dispatch and delivery during busy periods, and this was communicated before orders were placed.
We’re also sorry to hear that you haven’t received an acknowledgement to your email. We’d really like the opportunity to look into your order and see where it is in the process. We have requested your order details privately so our team can investigate this for you. You can also pop us an email and we can look in to this further for you.
We genuinely appreciate that you’ve ordered from us before without any issues, so we’re especially sorry that this experience has affected your confidence in us. We hope we can get your order moving and restore that trust. 💗
Kind regards
Give Me Cosmetics
Absolutely poor customer service
Absolutely poor customer service. Cancelled my orders. Awful AI who respondeds and cannot speak with a real person. Now have to wait a week to get my money back. Do not recommend.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Nadine
We're sorry to hear that you've been unhappy with your experience. We would really like the opportunity to look into this further and understand exactly what has happened.
We have requested your order details privately so that we can locate your account, review why your orders were cancelled and look into the refund timeframe for you.
We'd also like to reassure you that our customer service team is made up of real people who are here to help. While we may use automated responses to assist with initial enquiries, our team is always available to investigate and deal with individual customer concerns.
We appreciate that having your orders cancelled is frustrating, and we'd like the opportunity to look into this properly. If you could please provide the details we've requested, we'll be more than happy to assist.
Thank you. 💕
Give Me Cosmetics
Delivery
Delivery do not pay NEXT DAY delivery this is not guaranteed as advised when I paid for it only a guide line. This is third time I have ordered delivery times are horrific!
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Jo
Thank you for your feedback. We're sorry to hear that you've been disappointed with the delivery times, particularly as you've ordered with us on several occasions.
We would just like to clarify that our 24-hour delivery service is not advertised as a guaranteed. As outlined in our delivery information at checkout and on our website, delivery timeframes are estimates and not guarantees. Unfortunately, this applies to all courier services unless a specific guaranteed service is explicitly stated.
We completely understand that when you pay extra for an express service, you expect your parcel to arrive as quickly as possible. We do dispatch orders in line with our stated timeframes, but once a parcel is with the courier, delays can unfortunately occur that are outside of our control.
We're sorry that your recent experiences haven't met your expectations, and we do appreciate your continued custom.
Give Me Cosmetics💕
I've been using this product for a…
I've been using this product for a couple of years and even though I like the products I feel the dispatching and posting of the products is appalling (especially the last 2 times I've ordered). It hasn't been delivered by the date they said and the customer care has been awful and eventually they got posted but my last order was sent to an inpost locker even though I paid for it to be delivered to my house. If I wanted inpost I would have requested it.
If it happens again with my next order I won't be ordering again.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Jennie
Thank you for taking the time to leave your feedback. We're really pleased to hear that you've enjoyed our products over the past couple of years, but we're sorry to hear you've been disappointed with your recent delivery experiences.
Regarding your parcel being delivered to an InPost locker, we'd just like to clarify that this is not something we select or arrange from our end. InPost can redirect deliveries to a customer's preferred locker if they have a delivery preference saved on their InPost account. This is managed directly through InPost rather than by us, and unfortunately isn't something we have control over once the parcel is with the courier.
We do understand your frustration with the delays you've experienced, and we're sorry that you feel the customer service you've received hasn't been up to standard. We always aim to help our customers as quickly as possible and appreciate that waiting longer than expected is disappointing, however we do advise during sale periods delivery and responses can take longer than usual.
We'd love the opportunity to look into your recent experiences further, and we hope this clarifies the situation regarding the locker delivery.
Kind regards
Natasha
Zero care for customers. Huge delays with no solutions.
Zero care for customers.
I’ve used this company for years as their products are really good. But the company has become awful to deal with, the last 3 orders I’ve placed have all been delivered to a InPost locker rather than the shipping address. It took over 10 days to dispatch my last order and over 7 days since my last enquiry about the delivery with no response. They seem more interested in responding to people’s reviews than actually sorting out the countless orders they’ve messed up. I won’t be using this company again and I wouldn’t recommend them to anyone.
EDIT:
do not lie to me about delivery updates before my order was placed because that’s untrue. There was no information to let me know that my order would be processed late. No information on where my order would be delivered. I’ve been getting emails from inpost to tell me they sent the parcel back to you 5 days ago yet you still can’t figure out where it is. Absolutely useless company.
13. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Jo,
We’re really sorry to hear this, especially as you’ve been a long-standing customer.
Our delivery information was updated and communicated before the sale, and we always recommend checking the delivery details before placing an order so you’re aware of the available options. We appreciate this may not have been what you expected, and we’re sorry for the frustration caused.
We also apologise for the delay in dispatch and responding to your enquiry. We’ve been dealing with an exceptionally high volume of orders and messages, which has unfortunately caused delays.
We’d also like to clarify that responding to Trustpilot reviews is a completely separate part of our Customer Service workload. The team doesn’t choose to respond to reviews instead of dealing with customer enquiries, and we don’t simply pick and choose which tasks to handle. Trustpilot, emails, chats, refunds, returns and delivery issues are all handled alongside one another.
Our current response time is up to 72 hours, excluding weekends. We’ve requested the information needed to investigate this for you, but we’re still waiting for this to be provided. Unfortunately, without these details, we’re unable to locate your order or look into the issue any further.
Give Me Cosmetics
UPDATE - I’m sorry you feel this way, however, I do need to clarify the information provided to you.
Our delivery terms were updated prior to your order being placed and were available to customers at the time of ordering. These terms would not be sent to you personally before you placed an order, as we would not know that you were intending to purchase from us, so unfortunately it would not be possible for us to provide this information to you individually beforehand.
Regarding your parcel, we have asked you on numerous occasions for your order information so that we can locate the order and look into this for you. Unfortunately, you have not provided the information requested. Without your order number or the relevant order details, we are unable to locate your order or investigate what has happened to the parcel.
If you provide the requested information, we will be happy to look into this for you. Without it, unfortunately, there is nothing further we can investigate from our side.
The products are good
The products are good
The delivery service is rubbish.
The customer service is virtual and issues are not resolved. It used to be excellent when I .first started using this company
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Janet,
Thanks for your feedback.
We’re really sorry to hear that the delivery and customer service side of things has left you disappointed, especially when you’ve been ordering from us for a while and remember things being much better.
We’ve had an exceptionally busy period recently, which has unfortunately had an impact on both our dispatch times and response times. We’re working through the backlog as quickly as we can, and our customer service team is still here to deal with any issues that need looking into.
We do aim to respond within 72 hours, and we’d ask that customers avoid sending multiple messages about the same issue as this can actually push the enquiry further back in the queue.
We’re really sorry things haven’t been up to the standard you’ve previously experienced with us, and we do appreciate you sticking with us.
Give Me Cosmetics
Zero regard for customer care
Having spent nearly a thousand pounds with Give Me Cosmetics as a loyal customer, my most recent experience has guaranteed I will never spend another penny with them.
My latest order arrived completely ruined. During transit, a bottle of make-up remover had leaked over the entire contents, other plastic containers were physically cracked and damaged, and an applicator sponge was rendered completely unusable due to the liquid soakage. The whole fifty-pound parcel was a write-off. Things can go wrong during delivery, but the customer service that followed was disgraceful.
Trying to get support via email was impossible, as all you receive is a loop of automated bot responses discussing delivery delays rather than the actual issue. I eventually managed to reach a "human being" via Facebook Messenger, which kicked off an exhausting back-and-forth. Despite providing clear descriptions and photographs of the items, they repeatedly dragged their heels and refused to sort out a simple replacement or refund. At one stage, they had the audacity to suggest I post the entire mess back at my own expense, Im sure Royal Mail would welcome a package sodden and leaking with creams and remover.
After finally demanding the issue be escalated, their ultimate resolution was an insult. A supervisor stepped in and refunded a grand total of four pounds and 16 pence for the bottle of make-up remover—a product that retails at twelve pounds—whilst declaring the matter closed and claiming the rest of the ruined order could not be verified.
A four-pound refund on a ruined fifty-pound parcel is a total joke, and the outright refusal to replace damaged goods proves this company has zero regard for customer care once they have taken your money. Avoid them.
Edit: Regarding your attempt at a response.
Firstly its amazing how you responded to this review in around 2 hours but couldnt respond to the initial complaint for over three weeks, showing that you are more interest in denying liability than dealing with complaints in the first place.
The photos clearly showed the opened parcel, the cracked containers, and the makeup remover spilled all over the contents, these were sent via email, social media and any other way I tried to communicate with you.
Expecting a customer to handle and individually photograph ruined, plastic containers and packaging after your packaging failed is ridiculous.
Your stance on the disposal is a complete contradiction. You claim you cannot resolve this because the items were disposed of and are unavailable for inspection, yet you openly admit I offered to retrieve them from the wheelie bin and send them you, which you then told me not to do. You cannot use a lack of physical evidence as an excuse when you declined the offer to inspect it.
Telling me now that the return option was only ever meant for unused goods in original packaging exposes the next contradiction. The parcel was reported damaged and leaking from day one, so suggesting a change-of-mind return at my own expense makes no sense and shows the team was not interested in the complaint from the outset.
Offering four pounds on a ruined fifty-pound order is an absolute joke. I am not asking for special treatment; I expect goods to arrive intact and basic accountability when they do not.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi,
We’re sorry to read your review and that you feel this way about your experience. We have reviewed the full history of your complaint and want to clarify the outcome of this.
We acknowledge that you reported the Makeup Remover had leaked and that you stated other products had also been affected. We also acknowledge that you provided photographs. We have never disputed either of these points.
The reason we were able to refund the Makeup Remover is because the photographs clearly showed that this particular product had leaked. However, while you stated that the other products had also been cracked, damaged or made unusable, these individual products were not shown in the photographs and remained inside the sealed postage box. As a result, we were unable to see or verify the condition of those products or the damage being claimed. This is not a refusal to acknowledge your report; it means we were unable to establish the condition of those individual items from the evidence provided.
You also state that we repeatedly refused to provide a replacement or refund. This is not an accurate reflection of the correspondence. We refunded the verified damaged Makeup Remover and explained what would be required for any further items to be considered.
You subsequently confirmed that the other products had been disposed of. Once products have been disposed of, we are unable to inspect them or verify the damage being claimed. Although you later said you would retrieve them from your bin if required, we did not ask you to do this.
Regarding the suggestion that you return the order, this was explained as an option for a refund where products were unused and in their original packaging. It was not an instruction to send leaking or contaminated goods through the post.
We also acknowledge that some of the initial automated responses you received related to delivery delays rather than the damage you were reporting. We understand your frustration with this and accept that those responses were not appropriate for the issue raised. However, these were automated responses, and this does not change the evidence available to us regarding the additional products.
Our damaged-item process exists to ensure claims are assessed fairly and consistently for every customer. We cannot issue refunds or replacements for individual products solely on the basis of a claim that they were damaged where we cannot verify the individual damage. In this case, the Makeup Remover was verified and refunded; the remaining items could not be verified.
We appreciate that you are unhappy with this outcome, but previous spending with us does not change the evidence requirements that apply consistently to all customers.
We’re sorry that this experience has left you feeling that way, but we hope this provides some clarity around what actually took place and why the final resolution was reached.
Kind regards,
Give Me Cosmetics
All you get is automated replies
I received my order, an item is missing.
I have emailed several times and all I get is an automated response.
Not helpful at all, dont know what I am supposed to do if no one actually replies to the emails.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Abigail,
Thanks for your review.
I’m really sorry to hear about this, and I completely understand how frustrating it must have been to receive your order with an item missing and then feel like you weren’t getting the help you needed.
We do aim to respond to all enquiries within 72 hours, and we’re sorry if the automated response made you feel like your emails weren’t being seen - this is used to keep you updated with some information regarding orders and delivery times. We do ask customers to avoid sending multiple messages regarding the same enquiry, as each new message can move the enquiry back to the end of the queue and unfortunately delay our response further.
We’d really like to get this looked into for you. If you’ve already contacted us, please rest assured your enquiry is in our queue and a member of the team will respond as soon as possible.
We’re really sorry again for the frustration and inconvenience caused.
Give Me Cosmetics
Ordered items during black Friday
Ordered items during black Friday. I understand the reasons for delivery taking so long. However my items have been delivered to the wrong address and I've been trying to get hold of someone from the company and had no reply. This happened on Thursday. The customer service issue with stuff like this needs sorting. I'm out of pocket and no items to show for it. I don't think I will be using them again.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Terry,
I’m really sorry to hear about this, and we completely understand how frustrating it must be to see that your order has been delivered to the wrong address, especially when you’re already waiting for your order and have been trying to contact us for help.
We’ve experienced an exceptionally high volume of orders and customer enquiries during our sale, which has unfortunately meant that our response times have been longer than usual. We aim to respond to enquiries within 72 hours, and we’re really sorry that you haven’t received the response you were expecting.
We do ask that customers avoid sending multiple messages regarding the same enquiry, as each additional message can move the enquiry back in the queue and unfortunately delay a response further. We appreciate this can be frustrating when you’re waiting for an urgent resolution.
We absolutely want to look into what has happened with your delivery and help get this resolved. If you’ve already contacted us with your order details, your enquiry will be picked up by our team as soon as possible.
We’re genuinely sorry for the inconvenience and frustration this has caused.
Give Me Cosmetics
The products are lovely, smell beautiful and amazing value
I ordered for the first time and was really worried when a full week later my items still hadn't been dispatched. However, when reading the reviews it became clear they are simply bogged down with orders during their black friday deal. This could be simply solved by the inclusion of a paragraph in the order confirmation email (or similar), and definitely a simple warning banner across the top of their website warning customers of the delay to current dispatch times, and then their rating would not have been so badly affected and customers would not be so worried about it. The products are lovely, smell beautiful and were amazing value. The flexy paddle hair brush in particular is the best I've ever owned - I've never before had a brush that doesn't pull on my hair and hurt! The company is clearly doing fantastic things, so I wanted to leave this review to say the products are fantastic and what a shame it would be if this black friday promotion negatively affected them long term.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Louisa,
Thank you so much for such a thoughtful review!
We’re really glad you love the products, especially the Flexy Paddle Brush — we love hearing that it’s made such a difference!
We completely understand what you mean about the communication around the Black Friday delays, and we’re sorry you were left worrying about your order in the first place. The response we’ve had to the sale has been much bigger than expected, which has caused some delays and a huge increase in enquiries.
We really do appreciate you taking the time to mention how this could have been communicated better. Feedback like this is genuinely useful, and we’ll make sure it’s passed on to the relevant team.
Thank you again for being so understanding and for giving us a chance, especially as this was your first order.
Give Me Cosmetics
Slow to dispatch!
I placed my order on 15th September, 13 days later and still waiting for a dispatch notification!, have tried to track my order but unable to do so. Have never known a company to be so slow to dispatch orders. Not happy 😕
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Deborah,
I’m really sorry for the confusion here, and I completely understand why you’d be concerned if you hadn’t received a dispatch notification.
Orders placed around the 15th September were dispatched towards the end of last week, and I can see that your order was dispatched on 23rd September, so it has been in transit for a little while now.
Please could you check your inbox, including your junk/spam folder, for your dispatch confirmation, as this should contain the tracking information for your order.
If you haven’t received a dispatch email or your tracking information, please bear with us while you wait for a response from our customer service team. We’ll be more than happy to look into this for you and make sure we can provide you with an update.
We’re really sorry for the confusion and frustration caused, and thank you for your patience during this particularly busy period.
Give Me Cosmetics
Very long delivery - avoid if you are in a hurry!
I ordered a gift set for the first time as I thought it would make a lovely birthday present. Delivery time was supposed to be 3 - 5 days. 5 days have now passed, order hasn’t even started and I had to purchase a different present! I won’t be ordering again and I’m just hoping I do still receive my order as it would appear from reviews that many go missing!
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Wendy,
We’re really sorry about this, especially as you ordered the gift set specifically for a birthday. We completely understand how frustrating it must have been to then have to go out and buy another present.
We’ve been extremely busy recently, which has unfortunately caused some delays with orders leaving us, and we’re sorry that your order hasn’t been dispatched within the expected timeframe.
In terms of your concern about the order going missing, please don’t worry just yet. If you haven’t received your order or had an update, our customer service team can look into this for you and check exactly what’s happening.
We’re really sorry that your first experience ordering with us has been disappointing, and we do appreciate your patience while we work through the current backlog.
Give Me Cosmetics
Fabulous company so easy to order
Fabulous company so easy to order, correspondence excellent if you have a quire, emailed me straight back with an update, products and packaging of items 1st class. 10/10
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Sarah,
Thank you so much for your lovely review!
We’re so pleased to hear you found everything easy from ordering through to receiving your parcel, and that you were happy with the products and packaging too. It really means a lot to us that you took the time to leave such lovely feedback!
Thanks again for your support!
Give Me Cosmetics
Worst company ever
Ordered on 31st August. Allow 10 working days for dispatch . Fine. Item has been in lutterworth since 8.59 on 8th September. Messaged them on 20th as parcel had not moved. Advised to wait 72hrs for a response. Read it sometimes takes 96hrs !!!. Had already asked for a refund
Its now 120hrs and parcel still sitting at Lutterworth. Do the right thing and refund order no 3036379 as requested. AI response is not acceptable.
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Florence,
We’re really sorry for the delay in getting back to you, and we completely understand how frustrating it must have been waiting for an update on your order. We’ve been experiencing a much higher volume of enquiries than usual due to our current sale, which is why we ask customers to allow up to 72 hours for a response.
We’ve now checked your order and unfortunately, we can see that it has been lost in transit. We’re really sorry about this. We’ve gone ahead and cancelled and refunded the order for you.
We apologise for the inconvenience caused and for the delay in getting this resolved for you.
Hope this helps.
Give Me Cosmetics
Do not recommend – broken promises and rude service.
Another 1-star review to add to the stack. Give Me Cosmetics failed at every single stage of my order:
Delivery delays: Placed on 11 Sept, heard nothing until the 21st.
Useless app: Forced to download the InPost app, which provided zero real-time tracking despite claiming to track "every step of the way."
Robot support: Customer service initially hides behind AI auto-responses asking you not to contact them unless 10 days had past.
Rude representatives: When a real person finally responded, they are patronising and warned that emailing again would push me to the back of the queue.
Poor delivery execution: Missed the delivery slot entirely and eventually dumped the package behind a bin at the back of my house at 21:20 at night without ringing the doorbell.
Total lack of accountability, a sloppy response saying' sorry you feel that way'. They caused it but can't take responsibility for it. If they can't cope with a sale, don't run one! Save your money and shop elsewhere.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi,
We’re really sorry to hear how disappointed you’ve been with your experience, and we completely understand your frustration with the delays and delivery issues you’ve described.
Due to the exceptionally high volume of orders and enquiries during our 50% off sale, our Customer Care team has been receiving thousands of emails each day. The initial automated response is sent to provide useful information and an estimated timeframe while customers are waiting for a reply, rather than leaving you without any update.
We also ask customers not to send repeated emails while waiting for a response. We appreciate this may seem counterproductive, but each new email creates a new enquiry in the system and can move the conversation back to the end of the queue, meaning it can actually take longer for us to reach your original query. Our intention is to get through enquiries as quickly as possible, not to discourage customers from contacting us.
The delivery terms information was updates prior to the sale to make customers aware that the increased order volumes could result in delays, and our updates are intended to keep customers informed rather than leave them waiting without any information.
We completely appreciate that this doesn’t undo the frustration caused, but we are genuinely sorry that your experience fell short of what you expected from us.
Kind regards,
Give Me Cosmetics
2 weeks to be delivered and parcel was stolen
took 9 days to even send my parcel out, from the date i ordered took 2 weeks to be delivered, then my package had been opened and stolen!!! when emailing to enquire i was asked to send photos, so i did. i was told this would be sent elsewhere for someone to deal with. then i get an email saying my package is delayed due to the 50% off and them having a lot of orders, but then why specify 3-5 working days, you should have a disclaimer saying theres going to be delays. they also in this email asked about sending pictures about my missing but i already had 12 hours beforehand. they arent even dealing with my problem. im disgusted!!!!!
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Scarlett,
We’re really sorry to hear about your experience and completely understand your frustration, particularly regarding the condition of your parcel when it arrived.
We did update our delivery terms prior to the 50% off sale to make customers aware that, due to the increased order volumes, there may be delays with orders being dispatched and delivered. We appreciate that this doesn’t make the wait any less frustrating, and we’re sorry for the inconvenience caused.
We also apologise for the confusion around the photos you had already provided. We understand how frustrating it must have been to receive a further request for information you had already supplied.
We’re sorry that your experience has fallen short of what you expected from us, and we really do appreciate your patience while this is being looked into.
Kind regards,
Give Me Cosmetics
Really difficult to speak to someone
Really difficult to speak to someone. NO communication in terms of my order which was placed 8 days ago. Apparently was meant to be delivered today but when I've looked at the order number on their website, it hasn't even been shipped yet!!
Update
After writing review I received a response and products have been delivered 2 days later than expected but I have them
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Khatija,
We’re really sorry for the delay with your order and completely understand your frustration. We did update our delivery terms prior to the sale to make customers aware that the increased order volumes could result in delays.
We appreciate this doesn’t make the wait any less frustrating, and we apologise that your order has taken longer than expected.
Kind Regards,
Give Me Cosmetics
Totally disappointed with this place…
Totally disappointed with this place I'm new to this product felt like trying it so I placed an order, the delivery address was correct but the delivery company had delivered it to a random shop with no tracking number for me to go collect just a picture when I emailed the company to inform them also with proof of email from the delivery company stating that there drive has just taken it anywhere and they can not locate it give me cosmetics was not helpful and have blocked me from making anymore orders due to investigation I have tried making two more orders and they have declined them if I have received my order why would I buy the product again which is costing me more money then the first order.
Before all this I had to email to see where my order was as it had taken two weeks for them to deliver it and they explained they had high level of order been on sale (totally understand) I got an inappropriate email telling me not to email them again.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Natalie,
We’re sorry to hear you were disappointed with your experience.
We have reviewed the correspondence relating to your order and can confirm that the order was delivered to the delivery address provided at the time of purchase. If this was not the address you intended to provide, this is unfortunately not something we can accept responsibility for, as the order was fulfilled and delivered according to the information supplied to us.
We have also checked the correspondence and would like to clarify the comment that you received an “inappropriate email telling you not to email us again”. Our last email to you did not state this. We asked you to confirm the full delivery address you intended the order to be sent to so that we could investigate the matter further. We also explained that the order had been sent to the address entered at the time of purchase.
We’re therefore unsure how a request for you to confirm the address you intended the order to be sent to could be considered inappropriate. This was simply a request for information so we could investigate the delivery issue you had raised.
Regarding further orders, your account is currently restricted due to the nature of the payment dispute associated with the original order. While this remains unresolved, we are unable to accept further orders from the same account. This restriction is related to the payment dispute and is not because you contacted us regarding your delivery.
We appreciate that this is not the outcome you were hoping for, but we do feel it is important that the circumstances and our correspondence are represented accurately.
Give Me Cosmetics
I’m happy!
I bought the set during their massive sale and was nicely surprised when it arrived very quickly. I have seen a noticeable difference with my hair with less frizz and dryness! The heatwave wrecked it. So I’m happy!
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Stef,
Thank you so much for your lovely 5-star review!
We’re so pleased to hear your order arrived quickly, especially during our massive sale. It’s great to hear you’ve already noticed a difference in your hair, with less frizz and dryness. The heatwave definitely put our hair through it, so we’re glad our products have helped get it back on track!
Thanks again for your understanding and patience.
Give Me Cosmetics
I e mailed to see where my items was…
I e mailed to see where my items was and got a response the same day and was sorted fast,I got my items a short while after ,great communication service
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Givemecosmetics
Hi Nicola,
Thank you for your 5-star review!
We’re really glad you got in touch with us and that we were able to get back to you so quickly and help get everything sorted. It’s lovely to hear your order arrived shortly afterwards and that you were happy with the communication and service you received.
We really appreciate you taking the time to leave us such a lovely review!
Give Me Cosmetics
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.