Giraffetools Arvostelua 306

First off, we love the design of the product. Our model has about 100ft of retractable hose, which is enclosed into a compact, futuristic looking case and the best part is that if it is screwed in place makes use a breeze.
This is our second unit and we are extremely happy with our purchase.
On top of that kudos to the customer service team. Had a bit of a hiccup with our unit and they graciously solved our issue in about a week’s time.

Purchased 2 item at nearly £500, one has arrived the other hasn't. Emailed them twice and not even a response.
Products may be good but really, follow it up with a bit of customer service.
2 weeks later and still none the wiser where my 2nd item is.
Not happy to say the least.

I purchased this hose reel a while ago and recently noticed the retraction guide wasn’t winding evenly. After reaching out to customer service and sharing a short video showing the issue, the team was quick to respond and very helpful throughout the process.

They were professional, courteous, and genuinely interested in resolving my concern. It’s reassuring to see a company that values its customers and stands behind its products. Excellent service and support!

Great customer service in all areas needed! Thorough and immediate timely responses and very satisfied with the results!

I bought two hose winders. I didn't use them for a while, but when I did, I found one didn't lock. I contacted support, and after sending them the purchasing information, they told me they would send me a new unit. I am sure it will be coming soon. Pleasant Support thru EMail.

Quick and understanding about dealing with a warranty issue. Went great.

Great product and fantastic customer service

Bought a Giraffe Tools Hose Reel 5/8" x 115+5 ft, Retractable Garden Hose and couldn't be happier! Simple to set up and makes all your watering tasks so much easier when you can easily reel out as much hose as you need to reach anywhere, and one pull and it retracts with no mess or hassle.

Best garden purchase I've ever made it saves so much time and effort.

I bought a power washer and an air compressor for my husband for Christmas and he absolutely loves them. They are great products and I highly recommend buying their products. They also have really good customer service. I had an issue with the power washer and they helped me solve the issues quickly and efficiently.

Once I connected with customer service they were very helpful. Love Giraffe products and when I ran into an issue they corrected it. Rare these days!

Customer service is 5 star!! I had a issue with a hose on my retractable 1/4 hose reel, customer service replaced the hose at no coast. Super fast and friendly response. Thank you

Received my order on Tuesday. Unfortunately one of the units is faulty. Andy was very helpful with dealing with this issue. Very happy and will highly recommend Giraffe tools.

They were quick to respond daily to guide me through the process of my warranty claim. Polite, courteous. Definitely A+ service

I’ve had the Giraffe pressure washer for a few years and I love it! The pressure washer recently wasn’t working and I contacted their customer support. They were super responsive and helpful. Even though my pressure washer was out of warranty, they still sent me a replacement! Awesome company with a great product.

Excellent service, love the products, would recommend to anyone. Quick to reply to emails, never felt ghosted like other companies who take your money and then ghost you.

They made a prompt replacement of a defective part. Timely and courteous email communications. Would not hesitate to do business again.

Unfortunately my much loved Grandfalls G20 Pressure Washer failed during use. However, I received excellent warranty service from Giraffe tools, who were very prompt in responding to my request and sending out a replacement unit! Thanks to Giraffe tools for standing by their product.

I love this companies products and warranties. They are very helpful and take care of their customers. Can't wait to get a different product from them.

I recently picked up the Giraffe Tool Pressure Washer Pro and what a fantastic investment! As someone who for years has battled stubborn driveway stains, unrelenting dust buildups everywhere outside given that I live in AZ, this machine has truly transformed my weekend chores into a breeze.
Right out of the box, the setup was a dream. No complicated assembly or confusing manuals. The included nozzles and foam cannon attachment make it versatile for everything from car washing to siding cleaning as well, no more renting bulky equipment!
Durability is another standout. After several uses, it's still holding up like a champ with no performance dips. Plus, it's surprisingly quiet compared to my old gas-powered washer, so I can tackle tasks without disturbing the neighbors.
If you're on the fence, just go for it, the Giraffe Tool Pressure Washer Pro delivers pro-level results at a fraction of the cost. It's reliable, user-friendly, and has made my home look brand new. Highly recommend!

Very good service. They have work for my satisfaction

I had a minor problem with my retractable hose and it was solved immediately by warranty. I highly recommend these products as they are backed by a company that cares. Great support!