Giraffetools Arvostelua 306

Very disappointed with the after-sales support from Giraffe Tools Australia.

The pressure washer was working great initially, however while washing my car a few days ago, the unit suddenly started leaking a large amount of water and became unusable.

I reported the issue through the AU website support and also sent videos showing the fault, but unfortunately I have not received any response for past 3 days.

We urgently need the washer, so the lack of communication has been extremely frustrating.

Hopefully someone from the team can contact us soon and help resolve the issue with a repair or replacement.

Purchased a 150' hose reel in August 2025. Worked well, though the locking mechanism was finicky. Truthfully, the impressive advertised warranty (2 years!) is what caught my attention. Now, in spring of 2026 the hose has ruptured in numerous locations and sprays uncontrollably. I email customer support and over the course of a day or two I collect all the information the auto-reply requests. Since, I've received two replies, both seem like AI with nonsense email addresses (string of random characters type deal) asking for more information like seeking to confirm I want a replacement. When I reply, both emails bounce. Now it's been two weeks and they have stopped replying to my emails entirely. This company is a scam set up to make any follow-up impossible.

bought the unit via Amazon in 2023 July, the first unit failed within the first two years. The motor was not pumping pressure; CSR replaced a new one, which is how they deserved an additional star. However, the product was just not built to last. The second one failed in April 2026, with leaking within the enclosed unit, and Giraffe decided not to honor any further warranty. The only response was to give an additional percentage off on a new purchase. I feel like I'm heading a different route with another brand with longer warranty this time.

Terrible customer service. They never answer phone messages or repeated emails. I spoke to a third-party customer service call center, and she mentioned that there is no phone directly to "HQ" and you can only send emails, which they do not respond to. I ordered a splitter from them, and after two weeks, I still have not received it. I cannot recommend them as a company.

Giraffe Tools has the worst CSR on the Internet - they will not return emails or phone calls. They email me discounts that do not work - their system puts in their own discounts and are always lower then their offers - online or in marketing emails. I'm trying to place a $400 + order and it's impossible because of so many conflicts on their website - I have no idea where Trust Pilot is getting their information to give this company a positive rating but a simple Google search will reveal 100's of similar reports from consumers just like mine

Update: After 8 days of waiting for a reply from customer service, their only solution was to give a 15% discount.
Avoid the headache and go with Vevor branded stuff.

Hose reel worked decent for a little over 2 years with VERY MINIMAL use, and right after 2 years the reel no longer automatically retracts.

Reached out to customer service, they said they would reply within 48 hours, going on 8 days without a reply. Beware, decent product with limited life and seems like no customer service

OK, so this review is only getting a four star rating because the pressure washer hose on the reel ended up bursting on me after about 8 uses. I use it for a normal car washes, with my pressure washer that is in rating of the hose. I am very pleased with the quality of this product though. And what I mean by that is the build quality of the reel itself, is very sturdy and I mounted it to the wall in my garage and I have had no issues with that at all. It retracts very easy and is super simple to set up. I do think the included hardware for this is meant to go into concrete so if you are mounting it into a stud, you may have to figure out another way to mount it and get different hardware like I did. So getting to the part where I had the burst hose. I reached out to the customer service team at giraffe tools, and after about one business day, someone got back to me about getting a potential replacement hose. They wanted some basic information and also a picture of the hose. I had already thrown out the hose because it had burst and I did not know they would want a picture, but the customer service team worked with me and was able to get me a replacement hose within about three business days. I will say I am going to stick as a giraffe tools. Customer due to the excellent customer service they provided to me. They also made the process very easy to go about and it was not a hassle at all. Just the fact that they replaced the hose and did not make me jump through a bunch of hoops to do so is a reason why I would choose giraffe tools for my next products and recommend giraffe tools to friends and family. If you are looking at getting a pressure washer hose reel I highly recommend looking at this one because for the value I think it is an excellent buy. And if you have any issues with your product, just reach out to the customer service team, and they will gladly assist you as they did with me. The only recommendation I would have to the giraffe tools team is to maybe upgrade the hose in this pressure washer hose reel from something other than rubber and go to a steel braided. But overall, I am super happy with my purchase and I will be a returning giraffe tools customer.

Great product but worse customer service, their product is great but when you have any issue, the customer service never answer your e-mails.

They never give up. While there was initially an issue with a product, there was a communication mix-up, the agent never gave up, and she went above and beyond to ensure my issue was resolved. I'm very pleased with the service and, ultimately, the product. I will continue to be a customer.

Ordered a wall mounted pressure washer. One of the attachements was causing issue with attaching to the water supply. Product itself is good and mostly as advertised, however when contacted customer service for assistance they were asking for all sorts of irrelevant information ie serial numbers etc... generally not a negative experience as response times etc were ok, I just wish logic over procedure existed. Again, good product, rubbish customer care.

Nettoyeur haute pression rétractable Grandfalls Pro.
J’ai demandé à acheter le boyau interne de 24 pouces, qui a éclaté. J’ai spécifié que je payerais le coût de la pièce et les frais de livraison.
J’ai reçu le numéro de billet 218410 le 6 mars, mais je n’ai pas encore reçu de réponse malgré une relance.
J'espère que le service client va réagir !!!

Mise à niveau d’une étoile à cinq étoiles.

J’étais convaincu que la garantie était expirée.
(J’avais clairement stipulé que je prendrais en charge le prix de la pièce et les frais d’expédition.)
Hé bien non!
Le service client en a décidé autrement par un remplacement complet gratuit du Nettoyeur haute pression Grandfalls Version PRO améliorée.

Un envoi correspondant à la commande n° GTRE50xxx est en cours de livraison.
Numéro de suivi UPS : 1ZH4K437203309xxxx

J'ai bien reçu le remplacement complet gratuit du Nettoyeur haute pression Grandfalls Version PRO améliorée.

Un service après-vente qui a largement dépassé mes attentes.

Leur garantie m’apporte une totale tranquillité d’esprit.

I purchased a pressure washer pro in Aug 2025 and I use it maybe 6 times so far. Last week I try to use it and the motor will not start. I email the company in Canada every day since March 1st for someone to get back to me or calling me. No respond at all. When I purchase it it say it has 2 years warranty. It's really bad service. and I donlt think this company is ledged

I have all their products. The best part is that they come with a warranty.

Very fast to respond with an issue I had with my pressure washer. My situation was unique and they wasted no time getting it escalated with their tech support. They ended up sending me a new unit without delay. Very impressed and optimistic my replacement will be ok.

100% perfect …. Would recommend to all I know

DANGEROUS! After just six months of very light domestic use, my Giraffe Wall Mounted Pressure Washer Plus CAUGHT FIRE completely unexpectedly. The unit was not even in operation at the time, it was switched off and not being used when it ignited. There were no prior warning signs, no unusual noises, no overheating issues, and no visible damage that would have suggested any kind of fault developing.

This is extremely concerning for what is marketed as a fixed, wall-mounted appliance intended for regular household use. Electrical equipment should not pose a fire risk simply by being installed and connected. The fact that this happened without the machine even running raises serious safety concerns about the internal electrics and overall build quality.

I immediately contacted Giraffe Tools support but received no meaningful assistance or accountability. Amazon have also declined to help, stating they are only the marketplace and not responsible for the product itself. As a result, I’ve been left dealing with the consequences of what could have been a far more serious incident.

Anyone considering this pressure washer should seriously question whether they are comfortable installing a product that may present a fire hazard without warning. In my experience, both the product reliability and aftersales support have been extremely disappointing. I would strongly advise caution.

I bought a Grandfalls Pressure Washer Pro from Giraffe Tools a little less than a year ago. An internal failure has rendered it unusable. Giraffe Tools does not respond to emails or phone calls. I have sent numerous messages over the last two weeks. A company that doesn't honor its warranty and promises is not a company to be trusted. I recommend staying away from this company

Absolutely crap products!!! I’ve had two wall mounted pressure washers - both broke under normal domestic use… I also have bought the hosepipe reel, which again has broken…. Save your money & buy a better quality product!

Ware wurde innerhalb von 3 Tagen per DHL geliefert – echt top!
Das Produkt ist ein absolutes Muss für jede Garage. Es macht unglaublich viel Spaß, hat eine starke Leistung und die verschiedenen Aufsätze sind einfach der Hammer. Auch das lange Kabel ist super praktisch. Klare Empfehlung!