Giraffetools Arvostelua 306

Item broke upon first use, support is not answering emails or phone calls.

Got a Giraffe pressure washer as a gift for Christmas mounted it, and worked great. Had an issue with the drum winding mechanism. Emailed customer support sent them a couple videos and photos of what was happening could not believe their support they gave me a couple troubleshooting ideas that did not work.
I thought this was going to end up being a long drawn out. Try this try that but no they saw the problem right after that and sent me a brand new unit.

Tina in Customer service was fabulous to work with! Super prompt responses to my questions. This is the type of service from days past! Maybe she will rub off on some of the new era service (non-service) reps! I hope so as us consumers deserve what we pay dearly for these days.

My first purchase of a 65ft retractable hose 3 years ago let me to purchase another one for my back yard. When the new one started to not lock, I reported it to Giraffe Tools. The very quickly determined that there was indeed a problem and shipped me a replacement. Great warranty service and a great product.

amazing company and Lea handled my order with great customer service. Great co

I reported my problem and immediately customer service team took action by giving me clear instructions on resolving the issue. As well, it was also impressive as to safety concerns were also a part of the customer service team’s instruction and guidance.
My replacement unit was sent with haste and apologies for my trouble.
I truly appreciate companies who operate consistently customer focused such as Giraffe Tools! It sets them apart!

Purchased the G20 wall-mount pressure washer which was delivered to my workplace in Brisbane very quickly. My rev-head colleague saw it and said that it's a quality washer and that he will be ditching his Karcher to buy one himself. He hates dragging his out and dealing with the shitty hose tangles. He then went on to share photos of the washer with his friends.
Tested it as soon as I got home and before mounting it. Great pressure and the foaming bottle works well. Used gyeon snow foam and it stuck like shaving cream and washed off without any trouble.
Don't purchase through Ebay or Amazon. Go direct to the supplier. Their customer service is great.

My warranty was up, so they gave me 15% off purchasing a new pressure washer. They were easy to deal with. I am happy

I am the proud owner of three pressure washers and two retractable hose reels. I can tell firsthand the Giraffe products are innovative and provide an extremely finished look. If you’re not going to be neat and organized, why even pressure wash? Also, the ease of use makes you much more likely to use the equipment. Not having to spend 20 minutes setting up the power, hose, and pressure washer every use and then take it down makes all the difference in the world.

Absolute rubbish didn’t even last for two months when I notified the company and asked for replacement parts. I was brushed to one side if you go to waste money buy one of these.

I ordered two of the same products by mistake and both of them were shipped and charged to my credit card. When I let them know what happened they quickly gave me a return label, and once received, credited my credit card. They responded quickly and followed up to make sure I was satisfied. I highly recommend this company.

Customer service was exceptional. They were very prompt and responsive to our needs. We would recommend Giraffetools to anyone!

Great product, with a amazing 2 year guarantee
And the support and after purchase customer
Service was quick and help full

Mark
Montreal Qc
Canada

Tina in customer service was excellent and quick to help me with the issue I was having. I would highly recommend this company

The prompt reply and level of professional communication is above most businesses these days.
Within 72 hour's the issue was resolved. Clear instructions as to what they required, once provided (Tina) the rep I was in communication with, took the necessary steps and warrantied the product.

Communication with sale representatives easier to explain my problem with my enroller. fast take over and solution proposals.

Simply Wow! I chose Giraffe retractable hose for my home and I’m so very happy I did. The product works as advertised and yes I also had to contact the after sales team and they resolved my issues without a hiccup. Most places may have a great product but then the after sales team are problematic if you need to go down that road but not here it’s efficiency at its best, thank you Giraffe Tools and thank you Doris for your assistance.

Good product, better customer service.

This could have been 5 stars except for two items: 1) the directions could have been better. For example, there's no reason to hook up the hose before assembling the unit, but eventually everything came together. 2) Secondly, the external brass fittings leaked. To the company's credit, once I supplied proof of the problem, they quickly shipped a replacement. It's a very sturdy hose reel that now works well.

Great products and customer support