I find very extremly poor the comunication wih help desck, bad feedback , bad timing and no resolution regarding problems. I had to send mails , chats and still had no response. I finally found a lost... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Ontop has been built around a simple idea: working globally should open more doors, not create more friction. What I love most is how much the platform has evolved beyond just getting paid. You c... Näytä lisää
Yritys on vastannut
Absolutely terrible service. Never dealt with a worse payment platform. The platform has sooo many bugs. Even hyperlinks don't work (not sure was purposeful though). Customer service is non-existent.... Näytä lisää
I’ve had a very good experience with Ontop. I like how easy it is to receive, manage, and move my money without depending entirely on a traditional bank account. The card is very convenient, and featu... Näytä lisää
Yrityksen tiedot
- B2B
- ja myös
- Palkkahallintopalvelu
Yrityksen kirjoittama
Ontop is a comprehensive global workforce management solution designed to facilitate the hiring, payment, and rewarding of remote teams across more than 150 countries. This platform addresses the complexities associated with managing a distributed workforce, offering a seamless experience that eliminates common challenges such as compliance issues and payment delays. By leveraging advanced technology and a user-friendly interface, Ontop empowers businesses to build and manage their global teams effortlessly. The target audience for Ontop includes businesses of all sizes looking to expand their operations internationally and hire talent from diverse geographical locations. Companies that operate in a remote-first environment or those that require specialized skills from around the world will find Ontop particularly beneficial. The platform is designed for HR professionals, finance teams, and business leaders who seek to streamline their hiring and payroll processes while ensuring compliance with local regulations. Key features of Ontop include instant hiring capabilities, which allow organizations to onboard talent quickly and efficiently. The platform utilizes smart contracts and automated compliance checks to eliminate legal roadblocks, enabling businesses to focus on growth rather than administrative burdens. Additionally, Ontop offers a robust global payment network that ensures employees receive their salaries promptly and in their preferred currencies, reducing the friction often associated with international payments. Moreover, Ontop prioritizes compliance, providing businesses with peace of mind through its dedicated legal experts who manage payroll regulations across multiple jurisdictions. This feature is particularly valuable for companies that may not have the resources to navigate the complexities of international labor laws. Beyond payroll, Ontop enhances the remote work experience by offering additional perks, such as a Visa card with cashback rewards and premium benefits that foster employee engagement and satisfaction. In essence, Ontop stands out in the global workforce management category by offering a holistic solution that simplifies hiring and payment processes while ensuring compliance and enhancing employee experiences. By choosing Ontop, organizations can effectively manage their global teams, allowing them to thrive in the evolving landscape of remote work.
Yhteystiedot
Yhdysvallat
- getontop.com
3,2
Keskitasoinen
170 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 19 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ontop nos ha facilitado enormemente las…
Ontop nos ha facilitado enormemente las contrataciones internacionales. La plataforma es fácil de usar pero más allá de eso, el equipo de soporte siempre te responde muy rápido cualquier pregunta o problema que tengas y actúan inmediatamente.
25. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Gracias por compartir tu experiencia, Camila! Nos alegra saber que el equipo de soporte estuvo a la altura.
Desde entonces, seguimos evolucionando para que la experiencia sea cada vez más ágil y completa.
Si todavía estás con Ontop, ¿te animás a dejar una nueva reseña contando cómo lo vivís hoy? ¡Nos encantaría leerte de nuevo!
Estoy muy contenta con el excelente…
Estoy muy contenta con el excelente servicio de parte Marcela, siempre está al pendiente de nuestras necesidades, es muy amable y nos apoya en todo momento.
La única área de oportunidad que puedo mencionar es que la plataforma llega a tener fallas en poder actualizar información que ingresamos (sobre todo con mi cuenta) no genera ó no guarda los movimientos.
25. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Gracias por compartir tu experiencia, Nellely! Nos alegra saber que Marcela estuvo tan atenta a tus necesidades.
Desde ese momento, trabajamos mucho para mejorar la plataforma y hoy está funcionando con mayor estabilidad y precisión.
Si seguís con Ontop, nos encantaría que compartas una nueva reseña sobre cómo lo estás viviendo hoy. ¡Tu feedback nos ayuda a seguir creciendo!
Gran seguimiento por parte de mi…
Gran seguimiento por parte de mi ejecutivo de cuenta con respuesta muy rápida. Nos han propuesto soluciones siempre que hemos necesitado algo.
Muy fácil de utilizar la plataforma
25. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Gracias, Ana Paula! Qué gusto leer que tuvieron una buena experiencia con el equipo y la plataforma.
Si aún seguís con Ontop, nos encantaría que nos compartas una nueva reseña contando cómo lo estás viviendo hoy. ¡Seguimos mejorando todos los días gracias a ustedes!
Great customer service
Ontop makes it easy to hire international talent. They have great customer service. The platform still has some things that they could improve but they're very open to feedback and proactive about it.
24. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thanks so much for your feedback, Cristina! Since your review, the platform has improved a lot, and we’ve worked hard to make things even more seamless.
If you're still with us, we'd love for you to leave an updated review and tell us how your experience is going today.
Ontop, el aliado en contratación
Ontop nos ha dado la facilidad de establecer vínculos con talento internacional de forma fácil y rápida, a la vez que nos ha permitido gestionar una cultura de trabajo donde la virtualidad juega un rol determinante.
Nos brinda un servicio al cliente supremamente ágil y siempre dispuesto, evidenciándose un trato muy humano y empático en cada uno de sus colaboradores.
Ontop le apuesta a la innovación en el proceso de contratación y pago de talento, por lo cual en pro de que sigan creciendo, consideramos pertinente que tengan en cuenta como aspecto de mejora el hecho de que se puedan evidenciar de forma automática - en tiempo real todas las modificaciones contractuales que se generen.
20. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Gracias, Roxana! Nos alegra saber que Ontop ha sido un aliado para facilitar sus procesos de contratación internacional.
Tomamos nota de tu sugerencia sobre automatizar la visibilidad de las modificaciones contractuales, ¡gracias por compartirla!
Si seguís trabajando con nosotros, nos encantaría que nos dejes una nueva reseña contando cómo ha evolucionado tu experiencia.
Excellent customer service user experience
The customer service at ontop is excellent and the platform is very intuitive and easy to use.
20. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thank you so much, Mariano! We’re glad to know you had a smooth experience.
If you're still working with us, we'd love to hear your updated thoughts in a new review!
Great and very easy to use
Great and very easy to use. Awesome customer service.
20. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thanks a lot, Andrés! We're thrilled to hear it's been easy and smooth for you.
If you're still using Ontop, we'd love for you to share an updated review with your current experience!
Super convenient and easy to use!
Super convenient and easy to use!
The onboarding was so easy, and their customer service is excellent. It really makes it very easy to add team members from pretty much anywhere in the world.
18. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi Daniela,
Thank you so much for your kind words! We’re happy to know onboarding was smooth and that Ontop is helping you grow your team from anywhere 🌎
If you're still with us, we'd love for you to leave an updated review and share how it's going today!
I got everything that i wanted to get…
I got everything that i wanted to get now i’m very happy and i got my payment securely and perfectly on time. Thank you ontop and specially Miss natalia and Natalia Toloza.
17. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi Hary,
We’re so glad to hear everything went smoothly and that you’re happy with your experience.
If you're still using Ontop, we'd love for you to share an updated review 💙 Thanks again for trusting us!
Support and time responses have…
Support and time responses have improved a lot. I feel happy withe the assigned team to us. Things to improve: We had problems on payments like differences between received amount by contractor and approved invoiced by CFO; also delays in payments.
14. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi Juan,
Thanks for sharing your thoughts. We’re happy to hear you’ve seen a real improvement in response times and support — and that you feel confident with the team. Since your review, we’ve worked hard to improve payment reconciliation and reduce any delays.
If you're still using Ontop, we’d love to hear your updated experience in a new review!
Globally nice with some improvements
The platform is user friendly, the team is very nice, and the concept is globally good. But we experienced some issues like login issue, which was not working every time. Also the help desk / chat bot is very long to come back to you when you ask help. Finally, the legal process should be a bit reviewed. Make sure contractors are uploading the right documents before the pay day because it is not seemed to be really rigorous.
14. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi Margaux,
Thanks so much for your honest feedback. We’re glad the team and platform made a good impression overall. Since your review, we’ve made big improvements in the login experience, legal flows, and especially how quickly our support team responds — it’s now much faster and more reliable.
If you're still with us, we’d love to hear how your experience is today in a new review!
ONTOP helped me to solve the payments…
ONTOP helped me to solve the payments to workers abroad, at the same time it helped me to save a lot of time in this process.
I have never had major problems with payments and when something has happened, the same ontop executives take the case and help us solve it
14. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thanks a lot, Álvaro!
We’re really happy to hear we’ve helped you simplify and speed up your payment process. Knowing you feel supported when something comes up means the world to us. We’ll keep doing our best to have your back every step of the way!
Definitely Recommended
Great company, great customer service.
They help me out to setup in a very fast way and allow me to pay all my contractors across the world in one click.
Specifically, I had a problem with legally paying Brazilian contractors and they were able to solve it seamlessly.
Definitely Recommended.
14. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thank you so much, Alessio!
We’re thrilled to know we’ve made things easier for you, especially when it comes to paying your global team with just one click. Solving the Brazil-specific challenge together was a great win. We’re here anytime you need us!
Great Customer Success
The service has always been amazing, our KAM Mateo Franco is always on top of our needs and understands the importance of solving every issue fast.
14. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thank you so much, Silvia!
We’re really happy to hear you’ve felt supported and that your needs have been met with care and speed. We truly value our relationship with you and your team!
Ontop has been very useful and easy to…
Ontop has been very useful and easy to use. Ontop's employees have helped us resolve questions and problems very fast and easily.
13. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thank you, Luisa!
We’re really happy to hear that you’ve found Ontop easy to use and that our team was able to help you quickly when needed. That’s exactly what we strive for! 💪
Thanks for trusting us!
Fast & easy platform to hire and…
Fast & easy platform to hire and receive payments!
wonderful customer service
13. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thanks so much, Daniela!
We're so glad the platform is making things faster and easier for you – that’s exactly what we aim for. And hearing that our customer service stood out means the world to us.
We’ll be here anytime you need us! 💙
feedback
I really like ontop services. I can see you keep improving the platform over the months. There are some things still to be improved, hence 4 starts instead of 5. For example, this was the second month that 2 days after I got paid, I received an email letting me know my money was on the way.
I'm also the person responsible for making the payments on our company. And there are a lot of things that if I have to change, or correct I must email my account manager (who is great, btw - Mateo - very thoughtful and replies promptly with solutions and explanations), instead of being able to fix it myself.
13. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thanks so much for your feedback, Perci!
We really appreciate your eye for detail and that you notice the progress we're making.
You're right about the delays and the manual steps. Since then, we’ve rolled out improvements to automate more updates and give you greater autonomy for managing changes.
Hopefully your next review earns that fifth star 😉
Trabajar con OnTop nos ha permitido…
Trabajar con OnTop nos ha permitido contratar talento en diversos países, la atención y comunicación de Ontop con la empresa es buena, sin embargo con los colaboradores-contractor no siempre es igual, demoran en contestarles, la respuesta no es rápida, no hay otra forma de contactarlos más que por la página y eso no siempre da tranquilidad a los colaboradores.
13. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Gracias por compartir tu experiencia, Ana!
Qué bueno saber que el servicio con tu empresa ha sido positivo.
Y gracias también por señalar lo de la atención a los colaboradores, entendemos que eso puede generar preocupación.
Desde entonces, reforzamos los canales de soporte y hoy contamos con más herramientas de contacto directo y atención prioritaria.
Nos encantaría que nos des otra oportunidad para mostrarte esa mejora.
La atención que ha brindado Ontop a…
La atención que ha brindado Ontop a Glocal Advantage ha sido muy buena, en especial la de Mateo Franco quien nos ha ayudado en muchos aspectos y nos ha permitido hacer los trámites de una forma más rápida y fácil, Ontop nos ha permitido hacer los trámites de pago de una forma más fácil y segura. Gracias
12. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thank you so much, Alejandra!
We’re thrilled to hear how helpful Mateo has been and that Ontop has made things easier and faster for Glocal Advantage.
Since 2022, we’ve launched new features to make payment management even safer and smoother.
If you're still with us, we’d love for you to try them out and let us know what you think!
Ontop is Excellent!!
Ontop has streamlined our hiring and payroll process! Their staff is extremely helpful and are there for any questions that arise. We are really grateful to have such a great partner!
10. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thank you so much, Kylie!
We’re thrilled to hear Ontop helped simplify your hiring and payroll processes.
Since your 2022 review, we’ve continued improving our platform to make global hiring even smoother.
If you're still working with us, we’d love for you to explore all the new features we've rolled out for teams like yours!
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