I find very extremly poor the comunication wih help desck, bad feedback , bad timing and no resolution regarding problems. I had to send mails , chats and still had no response. I finally found a lost... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ontop has been built around a simple idea: working globally should open more doors, not create more friction. What I love most is how much the platform has evolved beyond just getting paid. You c... Näytä lisää
Yritys on vastannut
Absolutely terrible service. Never dealt with a worse payment platform. The platform has sooo many bugs. Even hyperlinks don't work (not sure was purposeful though). Customer service is non-existent.... Näytä lisää
I’ve had a very good experience with Ontop. I like how easy it is to receive, manage, and move my money without depending entirely on a traditional bank account. The card is very convenient, and featu... Näytä lisää
Yrityksen tiedot
- B2B
- ja myös
- Palkkahallintopalvelu
Yrityksen kirjoittama
Ontop is a comprehensive global workforce management solution designed to facilitate the hiring, payment, and rewarding of remote teams across more than 150 countries. This platform addresses the complexities associated with managing a distributed workforce, offering a seamless experience that eliminates common challenges such as compliance issues and payment delays. By leveraging advanced technology and a user-friendly interface, Ontop empowers businesses to build and manage their global teams effortlessly. The target audience for Ontop includes businesses of all sizes looking to expand their operations internationally and hire talent from diverse geographical locations. Companies that operate in a remote-first environment or those that require specialized skills from around the world will find Ontop particularly beneficial. The platform is designed for HR professionals, finance teams, and business leaders who seek to streamline their hiring and payroll processes while ensuring compliance with local regulations. Key features of Ontop include instant hiring capabilities, which allow organizations to onboard talent quickly and efficiently. The platform utilizes smart contracts and automated compliance checks to eliminate legal roadblocks, enabling businesses to focus on growth rather than administrative burdens. Additionally, Ontop offers a robust global payment network that ensures employees receive their salaries promptly and in their preferred currencies, reducing the friction often associated with international payments. Moreover, Ontop prioritizes compliance, providing businesses with peace of mind through its dedicated legal experts who manage payroll regulations across multiple jurisdictions. This feature is particularly valuable for companies that may not have the resources to navigate the complexities of international labor laws. Beyond payroll, Ontop enhances the remote work experience by offering additional perks, such as a Visa card with cashback rewards and premium benefits that foster employee engagement and satisfaction. In essence, Ontop stands out in the global workforce management category by offering a holistic solution that simplifies hiring and payment processes while ensuring compliance and enhancing employee experiences. By choosing Ontop, organizations can effectively manage their global teams, allowing them to thrive in the evolving landscape of remote work.
Yhteystiedot
Yhdysvallat
- getontop.com
3,2
Keskitasoinen
170 arvostelua
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It has been 2 months since I am waiting…
It has been 2 months since I am waiting for a refund. I don’t know how many times I tried to solve with support and they say they are trying. 2 months with my money and counting. I’ll have to follow them legally.
Besides that, the payments are available late.
Worst experience ever.
24. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hello Rafael,
We are reviewing past feedback and want to extend our most sincere apologies for the extremely frustrating and unacceptable experience you described. Waiting two months for a refund while also dealing with late payments is a critical failure, and we are very sorry for the stress it caused.
We understand your immense frustration with our support and the seriousness of the situation, especially when you were left considering legal action. That is not the reliable service we are committed to providing.
We see your review is from December 2024 and deeply regret this delayed public reply. We genuinely hope that your refund was fully processed and all pending issues were resolved by our team shortly after you posted this.
Although significant time has passed, if your case was not resolved to your complete satisfaction, we urge you to contact our support team directly via WhatsApp at +1 (786) 655-8772. We want to ensure every critical issue like this is properly concluded.
Sincerely,
The Ontop Team
Handy app
Handy app! I absolutely love it because it helps me split my money into different accounts and platforms, eliminating the need to worry about converting it to my local currency.
1. heinäkuuta 2024
Vastaus yritykseltä Ontop
Hello Jesus,
Thank you so much for your fantastic 5-star review and for calling our app "handy"! We know this reply is a bit late, but we wanted to express our appreciation.
We are absolutely thrilled to hear you love the feature for splitting money across different accounts and platforms. Knowing that this helps you avoid the hassle of currency conversion is wonderful feedback for our team!
Since you posted this in late 2024, we've continued to improve and add more features to give our users even more flexibility. If you're still with us today, we would be honored if you would consider leaving a new review to share your current experience.
Thanks again for your amazing support!
Stay away from this platform
Terrible experience
I had an extremely disappointing experience with Ontop. First, there is a U$ 9.00 fee to transfer money. Then, at random times, my account, which was previously functioning well for transfers, suddenly stopped working. When I contacted customer support, they offered basic troubleshooting suggestions such as using a different device or reinstalling the app, implying that the issue was on my end, even though nothing had changed and the account was working before.
In the end, they opened a support ticket, but I was told I would need to wait 48 hours for a response. If you're considering using this platform, I strongly advise against it if you want to avoid unnecessary issues and delays.
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hello Fabio,
We are reviewing past feedback and want to sincerely apologize for the "terrible and disappointing experience" you had. The series of issues you described is not the standard we strive for, and we are very sorry for the frustration it caused.
We understand how frustrating it is when a previously working account stops functioning. Receiving basic troubleshooting suggestions followed by a 48-hour wait time for a real response is not the effective support we are committed to providing. We also take note of your feedback on our fees.
We see your review is from October 2024 and we regret this delayed public reply. We genuinely hope that our team resolved your account issue completely and in a timely manner back then.
We have been working to improve our support accessibility. If for any reason your issue was not resolved, or if you need assistance in the future, please contact our team directly via WhatsApp at +1 (786) 655-8772. We are here to help.
Sincerely,
The Ontop Team
Worst experience ever
Worst experience ever! Transfer money between countries nowadays is quiet easy with other platforms, but Ontop complicates everything.
- Horrible integration with transfer methods to Brazilian accounts. Transfer from USD to BRL is always a nightmare.
- The customer support try to push the problem to customer side, though the platform always have problems.
- They don't offer a clear and detailed view about the currency exchange rates and taxes.
9. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hello Felipe,
We are reviewing past feedback and want to extend our sincere apologies for what you described as the "worst experience ever." The significant issues you detailed are not the standard we aim for, and we are very sorry for the frustration and complications you faced.
We take your specific points very seriously, particularly the difficulties with USD to BRL transfers and the lack of transparency on exchange rates and taxes. These are critical failures, and we apologize. Furthermore, it is never our intention for our support team to shift responsibility, and we regret that this was your experience.
We see your review is from July of last year and we are sorry for the delay in this public response. Our hope is that the issues you were facing were resolved by our team back then.
Sincerely,
The Ontop Team
Scam
They systematically pay late. They made me sign a contract in which they promised to pay on the eighth day but they never do. They claim that it is my company's problem, even though I send them the receipts showing that my company made the transfer within the five working days. They have a lousy customer service, totally automated and useless in which they answer over and over again the same useless stupidity for those who have a problem as a customer. Unfortunately my company chose them as a provider but for any Start Up or company that wants a global digital payments service, I recommend anyone but OnTop.
9. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hello Cipolesin,
We are reviewing past feedback and want to extend our most sincere apologies for the critical issues you faced with your payments. The experience you described is unacceptable, and we are very sorry for the significant frustration and financial uncertainty it caused.
Not being paid on a contractually agreed date is a fundamental failure. We completely understand your anger, especially when feeling stuck between your company and our platform while being met with unhelpful automated support. The situation you detailed points to a serious breakdown, and for that, we apologize.
We see your review is from July of last year and deeply regret the delay in this public response. Our genuine hope is that the payment issues you were experiencing were fully resolved shortly after you posted this.
Sincerely,
The Ontop Team
Horrible experience
- App Constantly crashes, bad experience overall
- Customer support is almost non-existent as they take days to answer.
- Takes a very long time to do transfers
- After almost a week of "processing a transfer" and constantly asking for updates every day, they ask for more documents that they should have asked at signup.
Update: getontop tried to flag this as defamatory but trustpilot quickly removed the flag. Thanks trustpilot!
5. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hello Alvaro,
We are reviewing past feedback and want to offer our deepest and most sincere apologies for the horrible experience you had. The series of significant failures you described is completely unacceptable, and we are truly sorry.
We acknowledge the issues you listed: the app's instability, unacceptable delays from our support team, and the frustrating process with your transfer and subsequent document requests. This is not the seamless experience we aim to provide, and your feedback highlights critical areas where we failed.
Regarding your update about the review flag, we want to apologize unreservedly. All feedback, especially critical feedback like yours, is essential for us to learn and improve. We deeply regret any action that made you feel your voice was being silenced or disrespected. That should never happen, and we are sorry it did.
We see this was from late 2024 and apologize for this delayed public response. We genuinely hope that the underlying transfer issue was eventually resolved for you.
Sincerely,
The Ontop Team
Worst Cross Border Payment Support
Worst payment transfers from Ontop to respective own accounts. They're clueless on whats happening with the money. Account Manager never solves any issue and for weeks, all you need to do is just keep begging them for what's the status of the payment.
No one identifies the problem or figure a solution even after repeated reach outs. Horrible experience so far. Writing this after a 2-month issue not getting resolved. Ticked ID: 808042
19. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hello Ravi,
We are reviewing past feedback and want to offer our most sincere apologies for the incredibly frustrating and prolonged issue you experienced. A two-month delay in resolving a payment issue is completely unacceptable, and we are deeply sorry for the stress and lack of clarity you faced.
Thank you for providing your Ticket ID (808042). The experience you described, feeling that no one was identifying the problem and having to constantly ask for updates, is not the standard of service we aim to provide. We failed you, and we sincerely apologize.
We see your review is from February 2024, and we regret not responding publicly sooner. We genuinely hope that our team was able to prioritize your case and ensure a full and complete resolution for you shortly after you posted this.
Sincerely,
The Ontop Team
La plataforma es excelente
La plataforma es excelente, muy fácil para usar y ver los movimientos de mi cuenta. El único inconveniente que tuve con un pago de VISA, los agentes de soporte fueron muy amigables y lograron resolver el issue y otorgarme un reembolso dentro de las 24hs.
18. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Hola Ine!
Muchísimas gracias por tu excelente reseña de 5 estrellas. Sabemos que ha pasado un tiempo, pero un feedback como el tuyo es tan valioso que no podíamos dejar de responder.
Nos encanta saber que la plataforma te parece excelente y fácil de usar. Pero te agradecemos especialmente por compartir tu experiencia con nuestro equipo de soporte. Demostrar que, incluso cuando surge un inconveniente, podemos resolverlo de forma rápida y amigable es nuestro objetivo principal. ¡Nos alegra mucho haberlo logrado contigo!
Desde que nos dejaste este comentario a finales de 2023, hemos seguido trabajando para que la experiencia sea aún más fluida. Si sigues siendo parte de nuestra comunidad, nos sería de gran ayuda si pudieras considerar dejar una nueva reseña contando tu experiencia más reciente.
¡Gracias de nuevo por tu confianza y por destacar el trabajo de nuestro equipo!
Los tiempos de transferencias son muy…
Los tiempos de transferencias son muy rápidos, y sus fees son excelentes, sin hablar de la card que me sirve en cualquier lugar y su atención de soporte siempre muy atentos a ayudar.
13. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Hola John!
Muchísimas gracias por esta reseña tan completa y positiva de 5 estrellas. Sabemos que ha pasado un tiempo desde que la escribiste, pero tu feedback es increíblemente valioso para nosotros y no queríamos dejar de agradecerte.
Nos llena de alegría leer que estás tan satisfecho con varios de nuestros puntos fuertes: la rapidez de las transferencias, nuestros excelentes fees, la versatilidad de la tarjeta y, por supuesto, la atención de nuestro equipo de soporte. ¡Es un honor saber que valoras tantos aspectos de nuestro servicio!
Desde que nos dejaste tu comentario a finales de 2023, hemos seguido trabajando para mejorar aún más. Si sigues con nosotros, nos sería de gran ayuda si pudieras considerar dejar una nueva reseña compartiendo tu experiencia más actual.
¡Gracias de nuevo por tu confianza y por un comentario tan genial!
Super fácil de utilizar y enviar…
Super fácil de utilizar y enviar dinero! Responden rápido.
24. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Hola Vicky!
Muchísimas gracias por tu fantástica reseña de 5 estrellas. Sabemos que respondemos con algo de retraso, ¡pero no queríamos dejar pasar la oportunidad de agradecerte!
Nos alegra enormemente que encuentres la plataforma "súper fácil de utilizar y enviar dinero" y que valores la rapidez de nuestro equipo. ¡Ese es exactamente el servicio que queremos ofrecer y tu comentario nos motiva a seguir mejorando!
Desde que nos dejaste este comentario a finales de 2023, hemos seguido trabajando para que todo sea aún más sencillo y eficiente. Si a día de hoy sigues con nosotros, nos encantaría que consideraras dejar una nueva reseña para compartir tu experiencia más actual.
¡Gracias de nuevo por tu confianza y por tu apoyo!
DO NOT USE ONTOP
DO NOT USE ONTOP, you will regret!! They are a bunch of clueless people and refunds from other companies take months to be paid back into your account, customer service is BS!
11. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hello Thomas,
We are reviewing past feedback and want to sincerely apologize for the deeply frustrating experience that led to your review. It's clear we failed you, and we are very sorry for the problems you faced.
Waiting months for a refund to be processed is completely unacceptable, and we understand the significant concern this must have caused. This, combined with a poor customer service experience, is not the standard we hold ourselves to, and we regret that this was your experience with Ontop.
We see your review is from December 2023, and we apologize for not addressing it publicly much sooner. We genuinely hope that your refund was fully processed and the issue was resolved by our team shortly after you posted this.
Sincerely,
The Ontop Team
Payment Delays and generic responses on support
The overall idea is good, sign contract and get paid (or pay someone)
But here's the real deal:
- On my first payment i got problems to withdraw my money, only after contacting support i was able to do it.
- Now here we are again, first they sent a wrong paycheck, missing almost 300USD from it, and just after a couple of days i received the missing part.
- Then i requested a withdraw, after SEVEN days the order still pending and i only get generic responses like "We sent your request to our team, you're my top#01 priority, blah blah blah"
TLDR;
Not reliable if you need to withdraw your money fast
11. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hello Dênis,
Thank you for your detailed feedback. We are reviewing past comments and want to sincerely apologize for the series of extremely frustrating issues you encountered. We see you recognized the potential of our platform, and we are very sorry that our execution at the time failed you so completely.
We completely understand your frustration. An incorrect paycheck followed by a seven-day delay on a withdrawal is a critical failure, and receiving generic support responses only makes a stressful situation worse. The experience you described is not the reliable service we are committed to providing, and we are sorry we let you down.
We see your review is from September 2023 and we deeply regret not responding here sooner. We truly hope our team was able to resolve all your pending issues and get your funds to you shortly after you posted this.
Sincerely,
The Ontop Team
My experience has been really smooth
My experience has been really smooth, it's the best online banking I've tried until now. Their virtual VISA card is straightforward to use, you can even use it as an NFC card from your phone, which makes bank transfers unnecessary allowing you to avoid paying for commissions. I've had to deal with other services before and had horrible nightmarish experiences in which they kept part of my money and were secretly charged a lot of fees. OnTop seems very transparent on that until now, they also allow you to manage contracts so it's the best all-in-one tool I have used to date. I hope they say this way and improve.
5. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi Cesar,
Wow! Thank you for this incredibly detailed and positive 5-star review. We know this reply is long overdue, but we wanted to say how much your feedback meant to our entire team.
We were absolutely thrilled to read that you consider us the "best online banking" you've tried. It's fantastic that you've found the virtual VISA card, NFC payments, and contract management features so useful, making it a great "all-in-one tool" for you.
Hearing that you find our platform transparent, especially after your previous negative experiences elsewhere, is the best compliment we could hope for. That's exactly the kind of trust and security we want to build with our users.
You hoped we would "stay this way and improve," and we can assure you that's been our main goal! Since you wrote this in July 2023, we've launched many new updates to enhance the experience even further. If you're still with us, we would be honored if you would consider leaving a new review to share your current perspective.
Thank you again for your amazing support and for trusting Ontop!
employee payments delays
My salary arrived on time 3 x months, then 12 days delay its due date in April, without an explanation provided. I contacted customer service on last day of April (when money was transfered ) to esnure this will not happen going foward. Customer service ensured me I will be paid by 3/05 max as money was received and it is processed. It is 9th now, still no cash being present on ontop interface. Customer service is a joke, only emojis and word salad, no follow ups, no updates.
My ceo has similar messages from thir support - they are suprised as much as we are.
1. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hello Karol,
We are looking back at past reviews and want to extend our deepest and most sincere apologies for the extremely poor experience you described. The situation regarding your delayed payments and the level of customer service you received is unacceptable, and we are truly sorry for the significant stress and frustration this caused you.
Not receiving a salary on time is a critical failure. This, combined with a support experience that lacks clear information and follow-up, falls far below the standard we are committed to. We want to assure you that we take this feedback with the utmost seriousness. We also took note of your comment regarding your CEO's experience, and we regret the frustration caused to all parties involved.
We see your review is from May 2023, and we sincerely regret not providing a public response sooner. We truly hope that your specific payment issue was fully resolved shortly after you posted this.
Sincerely,
The Ontop Team
Good attention.
Good attention from the executives when there is a problem.
7. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi Franklin,
Thank you for taking the time to leave us a positive 4-star review. We know this reply is late, but we wanted to express our sincere appreciation for your feedback.
We are very glad to hear that you received "good attention" from our team when there was a problem. Providing effective and helpful support, especially in challenging moments, is a top priority for us.
Since you wrote this in April 2023, we have continued to enhance both our platform and our support processes to make the entire experience even smoother and more reliable.
If you're still with Ontop, we would be very grateful if you would consider leaving an updated review to share your current perspective.
Thanks again for your valuable feedback!
Great and effective way of receiving…
Great and effective way of receiving payment internationally.
31. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hello,
Thank you so much for leaving us a 5-star review! We know this reply is long overdue, but we wanted to express our sincere appreciation for your feedback.
We were delighted to read that you find Ontop to be a "great and effective way of receiving payment internationally." That is exactly what we strive to be for our users, and your confirmation means a lot to our team.
A lot has happened since you wrote this in March 2023, and we've been working hard to make international payments even more seamless. If you're still part of the Ontop community, we would be incredibly grateful if you'd consider leaving a new review to share your current experience.
Thank you again for your support!
Quick transactions
My transfer transactions are really simple and process really fast
28. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi Kleytman,
Thank you for the fantastic 5-star review! We know this reply is coming to you a bit late, but we really appreciate you taking the time to share your feedback.
We're so glad to hear you found our transfer transactions to be "really simple" and "really fast." Speed and simplicity are at the core of what we aim for, so your comment made our day!
Since you wrote this in March 2023, we've continued to fine-tune our processes to make them even better. If you're still with us today, we would love it if you could consider leaving a new review to share your current experience!
Thanks again for your support!
Excellent company
Excellent company. Continuous growth. Has improve immensely since it started. Keep up the great work!
31. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi Jorge,
Thank you so much for your excellent 5-star review! We know this reply is overdue, but we wanted to reach out and say how much we appreciate your kind words.
It means the world to us that you've noticed our "continuous growth" and how much the platform has "improved immensely." Feedback like yours is our biggest motivation to keep pushing forward and getting better every day.
And the great news is, we've kept up the pace! Since you posted this in March 2023, we've rolled out even more features and updates.
If you’re still with us today, we would be incredibly grateful if you would consider leaving a new review to share your latest experience. Seeing your updated perspective would be amazing for us and the community.
Thank you again for the wonderful encouragement to "keep up the great work!" We definitely plan on it.
Your rate is the best for transactions!
Your rate is the best for transactions!
31. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thank you, thank you, thank you Guillermo!!!!
SCAM!!
Hello,
here is a short advice, Care it is a SCAM!!
they closed my account and took all my money (more than 3k $) into it without any warning or any single email, just closed it as if it wasn't there without providing any reasons, I am following them legally.
but as an advice "save you time and look for a reliable e-wallet"
27. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hello Mr. Andro,
We are very sorry to read about the extremely frustrating experience you described. We want to sincerely apologize for the distress and concern this situation has caused you.
We take allegations like this with the utmost seriousness. The security of our users' accounts and funds is our absolute priority. The closure of an account is a final measure that is only taken after a thorough internal review, typically related to critical security or compliance protocols required to protect all users on our platform.
We understand that the process can be incredibly jarring and we deeply regret the lack of communication you experienced. That is not the standard we aim for.
We see your review is from March 2023. We apologize that you did not receive a more timely public response here and we truly hope you were able to connect with our support team back then to get clarity on this matter.
Thank you for bringing this to our attention.
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