I find very extremly poor the comunication wih help desck, bad feedback , bad timing and no resolution regarding problems. I had to send mails , chats and still had no response. I finally found a lost... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ontop has been built around a simple idea: working globally should open more doors, not create more friction. What I love most is how much the platform has evolved beyond just getting paid. You c... Näytä lisää
Yritys on vastannut
Absolutely terrible service. Never dealt with a worse payment platform. The platform has sooo many bugs. Even hyperlinks don't work (not sure was purposeful though). Customer service is non-existent.... Näytä lisää
I’ve had a very good experience with Ontop. I like how easy it is to receive, manage, and move my money without depending entirely on a traditional bank account. The card is very convenient, and featu... Näytä lisää
Yrityksen tiedot
- B2B
- ja myös
- Palkkahallintopalvelu
Yrityksen kirjoittama
Ontop is a comprehensive global workforce management solution designed to facilitate the hiring, payment, and rewarding of remote teams across more than 150 countries. This platform addresses the complexities associated with managing a distributed workforce, offering a seamless experience that eliminates common challenges such as compliance issues and payment delays. By leveraging advanced technology and a user-friendly interface, Ontop empowers businesses to build and manage their global teams effortlessly. The target audience for Ontop includes businesses of all sizes looking to expand their operations internationally and hire talent from diverse geographical locations. Companies that operate in a remote-first environment or those that require specialized skills from around the world will find Ontop particularly beneficial. The platform is designed for HR professionals, finance teams, and business leaders who seek to streamline their hiring and payroll processes while ensuring compliance with local regulations. Key features of Ontop include instant hiring capabilities, which allow organizations to onboard talent quickly and efficiently. The platform utilizes smart contracts and automated compliance checks to eliminate legal roadblocks, enabling businesses to focus on growth rather than administrative burdens. Additionally, Ontop offers a robust global payment network that ensures employees receive their salaries promptly and in their preferred currencies, reducing the friction often associated with international payments. Moreover, Ontop prioritizes compliance, providing businesses with peace of mind through its dedicated legal experts who manage payroll regulations across multiple jurisdictions. This feature is particularly valuable for companies that may not have the resources to navigate the complexities of international labor laws. Beyond payroll, Ontop enhances the remote work experience by offering additional perks, such as a Visa card with cashback rewards and premium benefits that foster employee engagement and satisfaction. In essence, Ontop stands out in the global workforce management category by offering a holistic solution that simplifies hiring and payment processes while ensuring compliance and enhancing employee experiences. By choosing Ontop, organizations can effectively manage their global teams, allowing them to thrive in the evolving landscape of remote work.
Yhteystiedot
Yhdysvallat
- getontop.com
3,2
Keskitasoinen
170 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 19 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer Experience
Extremely easy to use, rapid response from the tech team in case of issues and most importantly, great customer experience. My account manager is absolutely great and I highly recommend the company.
12. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi Willian,
Thank you so much for your excellent 5-star review! We know this reply is a bit late, but we wanted to reach out and express our sincere gratitude for your kind words.
We are incredibly happy to know you had an "Excellent Customer Experience" and found our platform easy to use. It's fantastic to receive such great feedback about our tech team's rapid response and the support from your account manager. It's what we strive for every day!
Since you posted this in early 2023, we've continued to evolve, rolling out many significant updates to make the Ontop experience even better.
If you're still with us today, we would be thrilled if you would consider leaving a new review to share your most recent experience. Your updated feedback is truly valuable to us and the whole community.
Thank you again for your high recommendation and for trusting Ontop!
Highly recommended
I have been using Ontop services for more than 6 months now and find them to be super helpful and supportive. We experience not just a good platform but one that is great and very efficient. The relationship (support) team does an amazing job by getting the tasks done even when the requests are sent at the last minute. While there are certainly areas to improve, their openness to taking feedback and acting upon it would help the platform much better in the coming days
19. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi Raj,
First of all, a huge thank you for your wonderful 5-star review back in 2022. We know this reply is long overdue, but we didn't want to miss the chance to express our gratitude for your kind words.
We were thrilled to read your positive feedback, especially regarding the efficiency of our platform and the support from our team. We also took your constructive comments to heart; feedback like yours is what has always fueled our improvements.
A lot has changed at Ontop since August 2022! We've launched countless updates and have worked hard to make the platform even better.
If you are still with us today, we would be incredibly grateful if you would consider leaving a new review sharing your current experience. Your updated perspective would be immensely valuable to us and the entire community.
Thanks again for being a part of our journey!
Easy to use
It is a practical solution with adequate costs for small companies or startups. Ontop should improve customer service as it is very slow and there are no other ways to contact them.
3. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thanks so much for the feedback, Laura! We're happy to know Ontop has been a practical solution for your business.
Since your review in 2022, we've made big improvements to our customer service, including faster response times and more live support coverage. We'd love for you to check it out again and let us know what you think!
I like because I can withdraw the money…
I like because I can withdraw the money from my wallet easily and fast. It was posible for me withdraw my money even fron Venezuela.
2. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thanks for sharing your experience, Daniel! We know how challenging withdrawals can be from certain countries, so we're thrilled to hear everything worked smoothly for you, even from Venezuela.
We’re always improving, so if you’ve used Ontop recently, we’d love to hear how it’s going!
As a contracted through Ontop
As a contracted through Ontop, everything has been excellent. It offers a wide variety of withdrawal methods, plus the fabulous Ontop Visa, which I'm in love with because I can use it for everything! I recommend that more companies can use Ontop so that their workers have as many benefits as I do
2. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thanks so much for your kind words, Dayana! We're so happy to hear how much you loved using Ontop Visa and our withdrawal options.
If you're still using Ontop, we’d love to hear how it’s going now. Feel free to leave us an updated review anytime!
Ontop has been a key partner in our…
Ontop has been a key partner in our business expansion, enabling us tu recuirt talent from all across the region
30. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thanks so much, Tomas! We're thrilled to have played a role in your growth journey.
If you're still with Ontop, we'd love to hear how things are going now. Feel free to leave an updated review or reach out if we can support you further!
Pesimo servicio, NO RECOMENDADO!
NO RECOMENDADO! de lo peor, tiempos lentos de transferencias, la empresa contratante realiza el pago a ontop con antelacion y ontop tarda mas de 7 dias en reflejar el pago en mi wallet. Los "agentes" no dan respuesta a tus requerimientos, no responde mensajes.
27. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hola Alberto, gracias por compartir tu experiencia.
Lamentamos mucho que hayas tenido demoras y falta de respuesta en ese momento. Desde entonces, mejoramos significativamente nuestros tiempos de transferencia y soporte. Hoy en día, la mayoría de los pagos se procesan en menos de 24 horas, y nuestro equipo de atención responde en minutos, no días.
Si aún estás usando Ontop o te interesa volver, estaremos encantados de demostrarte el cambio. Tu confianza es importante para nosotros.
Horrible customer service.
Horrible customer service.
They first told me that we would be refunded if we didn't hire the candidates they found. Then, they started claiming that they don't do refunds.
Their behavior is unethical.
26. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi C.D., thank you for sharing your experience.
We’re truly sorry to read this and understand how frustrating that situation must have been. Since 2022, we’ve made major improvements across our customer support and internal processes, including clearer refund policies and faster response times.
Our current support team is highly trained and committed to being transparent and helpful in every interaction. If you'd be open to reconnecting, we’d be glad to review what happened and offer a better experience.
My experience with Ontop overall has…
My experience with Ontop overall has been great. Prior to working with OnTop, we had many issues managing payroll and issuing compliant payments to contractors in generally difficult to do business countries like Venezuela. Ontop resolved that issue by acting as an intermediary and offering a wide variety of payment options to the contractors. The company is growing really fast and the product is constantly changing, which makes for some growing pains, but their very helpful account managers have always been there to fix any issues we have run into.
12. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi Jaime, thanks a lot for your thoughtful review!
Back in 2022, we were indeed scaling quickly and learning fast. We’re glad our account managers could support you through those growing pains and that our platform helped with compliant payments in complex regions like Venezuela.
If you're still with us, we’d love to know how your experience has evolved since then. Either way, thank you for trusting us during such a key moment in our growth.
very slow service there only contact…
very slow service there only contact channel is live chat and they are never live on weekends! we need to wait for them more than 48 hours so they can reply back to our messages , very bad
4. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Hi Samer, thanks for your honest feedback.
We’re really sorry you had such a frustrating experience back in 2022. At the time, our support channels were still evolving and response times could take longer than we wanted.
Since then, we’ve made significant improvements: expanded our support hours, reduced reply times, and added more ways to reach us.
If you’re still using Ontop, we’d love to hear how things are going now. Either way, thank you for helping us grow.
Excelente la plataforma
Excelente la plataforma, ayuda a quitar fronteras y unir a las empresas con profesionales excelentes!
1. heinäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Gracias por tu mensaje, Federico!
Nos alegra saber que en ese momento sentiste que Ontop ayudaba a derribar fronteras y conectar con talento excelente.
¿Seguís usando la plataforma? Si es así, nos encantaría que compartas cómo ha sido tu experiencia más reciente 💬
Plataforma en mejora y que cumple su cometido
Llevo trabajando con ellos casi un año, la plataforma esta en continua evolución y facilitando que el servicio sea más cómodo, autónomo y sencillo. Para que ambas partes se puedan preocupar del trabajo y su día a día, y simplemente este proceso les repercuta el menor tiempo posible o impacto en los procesos.
Buscando la reducción de costes, y que al final sea lo más transparente y con menores costes de gestiones por el servicio.
Costes y comisiones dentro del mercado actual para los servicios que desarrollan.
23. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Gracias por tu review, Yoshua!
Nos alegra saber que en ese momento valoraste nuestra evolución constante y el foco en la transparencia y optimización de procesos.
Si hoy seguís trabajando con Ontop, ¿te animás a dejarnos una nueva review? Nos encantaría saber cómo ha sido tu experiencia desde entonces 😊
Mi experiencia con Ontop ha sido muy…
Mi experiencia con Ontop ha sido muy buena, ha optimizado mis tiempos de trabajo y el personal que esta por detrás siempre esta atento y dispuesto a solucionar cualquier duda.
9. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Gracias por tus palabras, Francisca!
Nos alegra saber que Ontop te ha ayudado a optimizar tu tiempo y que nuestro equipo ha estado ahí para apoyarte siempre.
Si aún estás usando Ontop, sería increíble recibir una nueva review con tu experiencia más reciente 🙌
Unified Payments
Ontop facilitates the payroll process in a huge way. We have people working in many countries around the world, so the payments had to be made to different territories and entities by extremely difficult. By unifying the payment we saved time and we don't have to be worried about it.
In the time we have used Ontop, we have had some troubles, but the customer service is always very willing to help us and resolve any issue that arose.
9. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thank you so much for your feedback, Catalina!
We’re happy to know that Ontop helped simplify your global payments and saved you valuable time. And thank you for your patience through any issues along the way — our support team is always here to help. If you're still using Ontop, we’d love to hear your updated thoughts in a fresh review!
Remote hiring has never been so easy
Remote hiring was a challenge for us as an organization and Ontop helped us to make this happen in a really simple way.
We are really thankful.
They are also always looking for improvements and that´s awesome!
9. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thank you so much, Daniela!
We’re thrilled to hear Ontop helped make remote hiring simple for you. We’re always working to improve and it means the world that you noticed. If you’re still working with us, we’d love to hear an updated review when you’re ready!
International Payroll Management
At PanAmericom, we were struggling to hire contractors outside of Guatemala, there were many challenges from Recruitment standpoint as well as Payroll. Ontop made it very easy for us, their portal is very intuitive and user friendly, you can use their contracts or your own, contractors have the option to receive payments any way they want (PayPal, Wire Transfer, on a Debit card, etc) and have control and visibility of when they get paid. I recommend Ontop to anyone looking to hire resources internationally.
9. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thanks so much for your kind words, Luis!
It’s amazing to hear how Ontop helped you streamline hiring beyond borders. If you're still with us, we’d love to know how your experience has evolved. Feel free to leave us an updated review anytime!
Definitely Recommended
8. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thanks a lot, Paula! We truly appreciate your trust.
If you're still using Ontop, we'd love to hear how your experience has been since then. Feel free to leave us an updated review!
Excellent service Ontop
Excellent service Ontop
makes it easy to hire international talent.
very easy to use,
Definitely Recommended
30. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
Thanks so much, Tomiko! We’re happy to know we’re making hiring easier for you.
We’ll keep working to make the experience even better. You can always count on us!
Plataforma Fácil de Usar
Plataforma Fácil de Usar. El servicio al cliente prestado por Paula Quintero, ha sido muy bueno. .
27. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Gracias por tus palabras, Keyla! Qué bueno saber que tu experiencia fue tan positiva y que Paula pudo ayudarte tan bien.
Hoy contamos con un equipo de atención igual de comprometido, siempre listo para apoyarte cuando lo necesites. ¡Seguimos acá para vos!
Excelente atención
Excelente atención, muy buenos dando ayuda y asesorías de sus servicios, super recomendado.
26. toukokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ontop
¡Gracias por tu recomendación, Jhon! Nos motiva mucho saber que nuestro equipo pudo acompañarte tan bien.
Seguimos trabajando para que cada asesoría sea aún más útil y personalizada.
¿Te gustaría compartir cómo ha sido tu experiencia más reciente? ¡Nos encantaría saber cómo seguimos sumando valor!
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