Mulberry Arvostelua 

Very well on following up the request.

Purchased a sofa set from Zinus back in March 2024. One of the Chaise has a defect. Now, Zinus and Mulberry have been emailing back and forth about who's responsible. How unprofessional is that? Mulberry warranty is definitely responsible for the defect yet they've been giving me the run around and have not held up their end of the bargain. At this point I don't want anything from them other than a refund of what I paid for their protection plan. I've been waiting for 2 months for a resolution yet all they keep doing is sending useless emails. Paid over 2k for a set and neither side takes responsibility. Welcome to America. Land of the greed.

I bought insurance for my 1800 white couch - I bought it because the company claims the insurance covers stains, rips, bubbling, etc.

I had a stain that wouldn't come off my couch though I tried to get it professionally cleaned. I submitted a claim and then Mulberry sent me off to the 'underwriter' who said they don't cover this. Since I didn't even know of this 'underwriter' before, and I bought my insurance directly from Mulberry - I'm spending so much time chasing after a resolution/explanation/etc. What Mulberry claims seems to be for the most part a lie.

UPDATE:The problem is not the existenxe of an underwriter, it’s the lie that Mulberry says covers all the following which is in my dashboard clearly detailed. I submitted for a stain and they and the underwriter won’t cover it.

Coverage Details
Stains, rips & tears
Burn & heat marks
Seam separation
Broken zippers & buttons
Damage from liquid marks & rings
Broken mirrors & glass
Loss of mirror silvering
Chipped, dented & scratched surfaces
Bubbling, cracked & peeling finishes
Product defects, once the manufacturer’s warranty expires
Online claims filing
24/7 customer support

Kristian is a world class customer service representative who solved multiple warrenty issues for me due to the inept services provided by your service partner Appliance Guys over a nearly 3 month period of my valuable time. Please review his notes to understand your partner’s problems that he solved.

The technician was courteous, prompt and efficient with getting the repair completed. Also explained that the original install was not done correctly but was able to get the appliance back in working order with no issues. All in all a very good example of customer service and well completed work.

I put in a claim for a rug that I've had for a few years. Mulberry prompted me through the entire process. Asking for details, specific photos and the date issues occurred. I heard back within a few days that my claim was approved. They're super easy to work with!

I couldn't decide between 3 or 4 stars...

PROS - They actually replaced my $1700 mattress after a large stain that would not come out! I was worried I'd never get here.

CONS - It took 9 months. Once I submitted my claim, they transferred me to Guardsman who sent me multiple solutions including a cleaning kit, then a professional cleaner, then another professional to look at it when the stain wasn't fully gone still. This is all fine, but the communication was terrible and probably why it took 9 months. It was very difficult to get ahold of anyone most of the time, I had to submit "new" claims 3 different times to get someone to respond to me. And they never contacted me with updates or next steps like they promised they would so I would wait forever and then go through hoops to follow up with them instead. Overall a huge headache. But finally paid off thank the lort.

Mulberry handled my claim quickly and professionally. They are fantastic and provide wonderful customer service!!

Great communicators and great customer service. I was impressed by their responsiveness, patience, and help problem-solving.

Bought this warranty for out my outdoor rug only to be denied. Basically they want you to submit a claim once the smallest little thing happens, rather than when it actually needs to be replaced. The rug basically fell apart but they don't seem to care. Don't waste your money - such a scam.

Helpful and quick to respond to questions or any issues.

I bought a draw leaf dining table from Downeast in November 2022 and with it purchased a 5 year warranty from Mulberry.
In March of 2023, I pulled out the leafs and saw that one had dropped significantly.
I filed a claim with Mulberry. It took them many weeks to offer me either money to fix it myself or they would send a repair technician to look at it. I took the technician visit.
He came almost 3 months after I had filed the original claim.
He determined that the table was warped.
Downeast said that was impossible because it’s MDF and MDF can’t warp. Any wood worker knows that’s not true.
Mulberry offered me repair money, which I took because, although the table top was warped, the dropped leaf was repairable.
On July 1, 2024, I filed a claim for the warped top.
Mulberry’s response, on July 18, was, my warranty was cancelled on July 18. I can find no way to contact anyone to argue this.
My request, when I filed the most recent claim, is to be refunded the purchase price of the table so they have arbitrarily cancelled my plan because they don’t want to pay for the damaged table.
DON’T PURCHASE FROM MULBERRY. They will not likely honor the terms of the plan.

I purchased a few leather couches that were damaged by my teenager. Lucky for me I had insurance through Mulberry. My usual thinking is insurance isn't usually needed because the insurance usually expires before something happens. I can admit to being wrong on this one. The process wasn't perfect but I chalk that to my lack of dealing with things like this and my impatience. I would tell anyone I know this is a top company and protect those expensive items through this company if you have a choice.

The main circuit board in our GE dishwasher was damaged in a storm on May 25, 2024. We filed a claim for repairs. The repair was finally completed today July 18, 2024. Very disappointed in the entire process with Mulberry and also with the repair company.

Mulberry has been wonderful to work with. They made it really easy to schedule a cleaning and replacement for my Castlery sofa covers. Very communicative. So glad I purchased the 5 year warranty.

I have a monthly membership and have found it easy to make claims. With an 8-year-old and two dogs, it's really easy for things to go wrong. I have made 2 successful claims and one that was found to not be covered but overall worth the piece of mind.

Mulberry is partnering with businesses to provide insurance but in most cases it denies the claim for reasons that are either in the super fine print or they claim it is in the super fine print. They conduct misleading marketing. I never would have paid for insurance if I knew that almost all claims are denied. It is a fraudulent company and please don’t waste your money paying for insurance.

Got a repair person scheduled really quickly - and he did a great job! I really thought there was no hope, but they fixed it!

UPDATE: after filing for arbitration with AAA (American Arbitration Association), Mulberry contacted me making a deal to completely replace the entire couch on the condition that I withdraw the arbitration case and amend this review to reflect that a satisfying resolution had been made. I am grateful to Mulberry for finally replacing my sofa.

ORIGINAL REVIEW: I filed a claim for a damages couch I had insured by mulberry and was ignored for months. The cushions were severely ripped so I eventually reached out to the retailer whose products I needed replaced and they reached out to mulberry and got a reply promptly. From there it was a lot of back and forth to get my claim approved. At first they denied coverage for my damages until I pointed out where in the contract I was covered. After my claim was approved, it was weeks of no word. I had to follow up dozens of times and threaten to sue them before my replacement order was placed, after which it took 20 weeks to have the replacement shipped. Turns out they didn’t even order the complete set to replace the damaged parts of my product. They ordered 2 cushion covers (not even full cushions, just replacement covers) when the images sent for the claim clearly showed all the cushions were damaged and needed replacement. In total, it’s taken 7 months to have two cushion covers replaced and now will take god knows how long to have the rest sent. The worst insurance company I have ever dealt with. And that’s truly saying something.