After years with a protection plan, I finally filed my first claim and was denied coverage. So be aware that their unlimited plan isn't as advertised. They’ll find ways to avoid any liability. After... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
They are best insurance company for musical instruments, they try to understand your situation and do their best to help you. Excellent customer service, quick response time.
Yritys on vastannut
My washer broke and I've been waiting for their team to acknowledge that they did anything more than receive the email. It's been 7 (week, not business) days now, and as a parent of two under 3 ha... Näytä lisää
Yritys on vastannut
Honestly, I don't know if I've ever had a better customer service experience, anywhere. Kristian went above and beyond to find the part we needed for our refrigerator. He was always cordial and respon... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Mulberry
Yrityksen kirjoittama
Download the Mulberry Chrome extension to get free product protection wherever you shop online.
Mulberry's browser extension gives you access to MulberryCare: a free 1-year protection plan for everything you buy online! Protect purchases from 5,000+ online retailers like Amazon, Wayfair, Costco, Home Depot, and BestBuy. Spills, drops, rips, cracks, malfunctions, and more: it’s all covered! With fast repairs, free replacements, and no deductibles or hidden fees.
Who is Mulberry?
Mulberry is on a mission to help consumers protect the things they buy while saving on everyday financial products.
The Mulberry browser extension allows consumers to get affordable protection, clear coverage, and instant savings with deals on financial products. Consumers can get unlimited free 1-year MulberryCare product protection plans at their favorite online retailers in seconds, plus longer term plans at the lowest prices on the market.
Mulberry also offers partners a suite of integration options, allowing them to seamlessly embed a customized protection program into the customer journey, offering a unique value-add to drive customer acquisition and loyalty.
Yhteystiedot
Yhdysvallat
- help@getmulberry.com
- getmulberry.com
3,8
Hyvä
835 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
More denied claims than approved
If anything goes wrong with your equipment, they will deny your claim no matter how much information you provide. Their go to line is you didn't provide correct information. They have a D- rating with the better business bureau and are not an accredited company. 100's of complaints of Mulberry denying claims. When I challenged their decision, they cancelled my warranty with no refund.
21. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Thank you for sharing your feedback. We aim to uphold a transparent and fair claims process for all clients. When clients enroll in our protection plan, they agree to terms that emphasize the importance of providing accurate and truthful information. This is reinforced in our claims intake process, where clients are informed of the need for accuracy and are required to confirm the details they provide. Misrepresentation or fraud is taken very seriously, as it impacts the integrity of the process.
Mulberry is proud of maintaining industry-leading approval rates for claims. While exclusions exist as part of any protection plan, and some claims may be denied under these terms, our goal is always to deliver a fair assessment based on the information provided.
As for the cancellation of your warranty, our team did provide instructions on the steps necessary to obtain a refund. Should you need any further assistance with this, please feel free to reach out to us directly.
Great Experience …
The response and service I received from Mulberry was excellent.
I dealt with Roger after he contacted me about my issue soon after I contacted Mulberry.
His demeanour was warm , professional and he was able to resolve my issues with empathy and understanding.
I am completely satisfied with the outcome.
Thank you Roger .
16. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hello! Thanks for the kind words and for trusting Mulberry with your product protection needs!
Fast easy service
Fast easy service. Uploaded information quickly.
23. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hello! Thanks for the kind words and for trusting Mulberry with your product protection needs!
Good and polite response via email and…
Good and polite response via email and the customer service representative was so helpful.
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hello! Thanks for the kind words and for trusting Mulberry with your product protection needs!
It was a super easy process to get our…
It was a super easy process to get our issue figured out.
1. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hello! Thanks for the kind words and for trusting Mulberry with your product protection needs!
Lifesaver
This service has been a life saver as a mom and pet owner, I have been able to replace many things they have damaged. As well as being a new homeowner this has saved us many times. Just make sure to enter the items in within 30 days.
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hello! We are here to serve, and appreciate the kind words!
Got my claim approved…
I was able to get somewhat compensated for a faulty product. That was good. The process was rather tedious, time consuming and despite registration of my product at the time of purchase, I still had to provide receipts, dates and painstaking justification for the claim. Is the process designed to make people just walk away? Anyhow. We stuck it out. Answered all questions ad nauseum and finally after weeks of waiting for responses, received the base cost of my item purchase price - minus the taxes paid and minus the actual cost of a replacement product (which was more than the original). All in, I am not sure it was worth the time, effort or final amount received. My takeaway? better to be prepared for items to break down earlier than expected and don’t buy the most expensive options. Save the cost of the insurance and use it towards a replacement cost. I would not insure a lower cost item again. Save this sort of aggravation for the really costly things.
20. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Thank you for sharing your feedback! We understand that the claims process can sometimes feel detailed and time-consuming. As we aren’t present when damage occurs, we do require certain information to assess claims accurately. This helps us determine the best path for resolution. Our aim is never to make this process tedious, but to ensure we have all the details needed for a fair assessment. We appreciate your patience and for trusting Mulberry for your product protection needs!
Mulberry was able to get my Tic watch…
Mulberry was able to get my Tic watch replaced after the watch failed to live up to it's claims of being able to be worn in a swimming pool. It did take some time to resolve, but it got handled in a simple easy process.
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hi Pedro! We are here to serve, and appreciate the kind words!
Helpful
Mulberry refunded my broken robot vacuum from a company that had gone out of business. I thought it was going to be difficult to prove the vacuum wasn’t working but Mulberry was flexible.
28. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hello Nancy! We are here to serve, and appreciate the kind words!
I dont recommend it
I dont recommend it. I purchased protection for my mattresses and they couldnt help me with a stain! Please do not buy this plan. Its almost like scam.
26. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hello and thank you for your feedback! We have requested additional information in order to investigate this issue further.
Bad customer service
Not responding to my email despite my follow ups.
Update: Mulberry has reached out to me and provide good assistance. Thank you!
7. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hello and thanks for your feedback! We've followed up with you and provided a favorable solution to your request.
LG oven calibration
Logan was knowledgeable and skilled in calibrating our LG oven. He was also respectful and patient in explaining his steps in the process.
26. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hello! Thanks for the kind words and for trusting Mulberry with your product protection needs!
Easy claims process
Easy claims process. I love Mulberry as it is so easy to add items and make a claim if anything breaks.
30. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hi Mike! Thanks for the kind words and for trusting Mulberry with your product protection needs!
Very convenient and quick
Very convenient and quick, which I really appreciate
19. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Thanks for the kind words and for trusting Mulberry with your product protection needs!
The claim process was very easy and was…
The claim process was very easy and was approved very quickly. This guarantee is very useful and I would recommend it to my friends.
17. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Thanks for the kind words and for trusting Mulberry with your product protection needs!
Easy to use and quick reimbursement…
Easy to use and quick reimbursement would purchase again!
1. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Thanks for the kind words and for trusting Mulberry with your product protection needs!
Quick and easy insurance claim process
Had a good experience using Mulberry to insure my Rugs USA carpet. It was a very quick and easy process to file a claim and receive the reimbursement.
30. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Thanks for the kind words and for trusting Mulberry with your product protection needs!
Happy Customer
It was very easy to navigate the website to set up my claim and it was resolved within a quick timeframe.
10. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Thanks for the kind words and for trusting Mulberry with your product protection needs!
I agree with MS
I agree with MS. Hass FROM august of 2024 . I received terrible sevice for filling a claim - they do everything they can to make it hard to file a claim. its a joke to talk to a live person. They do not respond to my questions and then give me an ultimatum if the claim is not finished in 7 days they will cancel me.
I have 5 rugs and all of them are fraying around the edges
29. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hello David,
Thanks for your feedback!
Upon review, we can confirm our team assisted you in filing claims via email and phone support. Please feel free to follow up with us if you have any additional questions.
As for your concerns regarding exclusions: The use of this coverage requires an explanation of where and when the Accidental Damage occurred as well as a detailed description of the actual event. Our terms also include a definition of accidental damage as a single, unexpected, sudden, and unintentional event. Accumulated damage from continuing multiple events does not fall under this definition. Furthermore, the plan specifically excludes coverage for damages that are severe, excessive, extreme, or repetitive in nature and could have been reasonably prevented. Each of these incidents, while individually covered, cumulatively create a scenario that our warranty does not cover when not promptly reported and addressed.
Our terms have been, and continue to be, readily available for review at any point before, during, and after purchase. We encourage all our customers to utilize these resources to fully understand the coverage they are receiving.
We value you as a customer and are here to answer any further questions you might have about your protection plan or its terms.
Roger
Roger, man, I tell you what, you were probably the best customer service agent I’ve ever had the pleasure of interacting with. Thank you so much for your understanding and consideration for the dilemma I was put in. You’re the man!
5. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mulberry
Hi Nathaniel! Thanks for the kind words and for trusting Mulberry with your product protection needs!
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