Chip Arvostelua 4 540

I asked a not-very-straightforward question. Got a full and comprehensive answer by e-mail, clearly and logically presented. I was blown away - I've never had a response to an online query so good. If I could give six stars I would. Bravo to Dan of the CHIP support team.

Very helpful if you have a problem,quick to reply.

My issue was promptly and easily sorted.

Went through step by step to sort my issue out.
Really helpful. Thanks

Good communication and efficient service
Thanks so much

I wanted to say thanks Chip for innovating with their Spring Prize Draw and new Smart ISA in April. I've been with them since 2017 and having a spread of money across savings, investments and a Prize Draw makes the app a one stop shop I regularly want to check and see how my wealth is growing. The Spring Draw in particular gives recognition (by offfering entries) for customers with assets across all products they offer. I probably won't win but it has made the start of the new financial year a little more exciting. I hope Chip continue to bring more products to Market, I am here for the journey.

Absolutely disgusted with Chip, I have tried 3 times to transfer my Chip Smart ISA to another provider, But Chip keeps giving me the wrong information for My other provider to transfer it ❗

Chip customer service were excellent in dealing with a technical issue I had. Prompt responses and helpful suggestions. They actually read what I sent and understood my problem rather than just sending pro forma responses. Good Job and thanks.

The customer support "guys" are very helpful and trying to be quick as they can. My phone been repaired and in the service they factory reset my phone. I did a safety back up of all my apps, but when I tried to log in the system didn't recognise my phone. Did see as a new device so couldn't login. Contacted customer service and they sorted out for me almost instantly. Thanks!
At the moment I have an ongoing issue with my Smart cash ISA. Is not flexible enough for me as the old Cash ISA. So I want to go back to my old Cash ISA.
But unfortunately when the conversion done between the cash ISA & Smart Cash ISA the oldcash ISA account is close.
Parently they have to reopen,the old Cash ISA account which looks like isn't that easy.
So now I still waiting for them to fix this issue for me. Thanks "guys"

It's easy to sort any problems out, and excellent to save with

It was quick and explained in detail what was wrong and what I needed to do. Very polite and helpful service.

Got locked out the app, got in touch and this was sorted very quickly without much hasstle. Much appreciated

Quick and helpful support, that answered an account question. Good to feel that there is someone on the other end of a chat message.

An ongoing problem setting Facial Recognition on my I Phone. The answer was quick, and in a manner that was easy to understand and follow. Given my age and technical understanding this was essential.

I had a nightmare trying to set up an account I had just moved house so driving licence boils etc was all in my now old address
I emailed customer care Ben came back to me quickly and after a few emails it was all sorted Ben was a great help and understood my position completely setting my account for me using solicitors paper and bank information on the sale good guy thank you

Any queries are always replied to fast . Recommend Chip as find there service easy and helpful and great to invest with

Great customer service and quick response!

excellent help securing my account after my phone was stolen.

Great bank - great app, exceptional customer service from Ben.

The worst pop up unregulated bank known to man.

My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral!

Financial ombudsman have said they have tons of complaints, but due to them being unregulated they are awaiting more powers to argue against this delboy firm!