Genius Parts Arvostelua 

88
TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I contacted this company as I wasn't sure what battery I needed for my laptop.After going onto the Acer website, Genius parts came up as a supplier for the item I needed. I sent an email asking for a... Näytä lisää

Saanut 5/5 tähteä

Stocked a specialist part that I couldn't find anywhere very professional well packed took about 1 week to arrive was exactly what I needed thankyou

Saanut 5/5 tähteä

⭐️⭐️⭐️⭐️⭐️ – Excellent Service & Genuine Part Ordered a Genuine HP Spectre 14-EA Thermal Heat Sink Fan from Genius Parts and couldn’t be more impressed. The entire order process was handled quick... Näytä lisää

Saanut 5/5 tähteä

These guys helped confirm I was ordering the right part and got it to me relatively quickly

Yrityksen tiedot

  1. Tietokonelaitteiden valmistaja

Yrityksen kirjoittama

With a passion for innovation and a commitment to quality, we set out to provide customers with genuine Lenovo, HP, Asus, Samsung, Dell, and Acer products and parts.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

88 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,6

Kaikki arvostelut

(88)

41 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Very helpful

I contacted this company as I wasn't sure what battery I needed for my laptop.After going onto the Acer website, Genius parts came up as a supplier for the item I needed. I sent an email asking for advice and was directed to the correct item. Battery was ordered and sent out straight away, I received it a few days later. Very pleased with the company they was helpful and it was fast delivery. I won't hesitate to use the website again for anything I need.

21. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great company to deal with

Great company to deal with. The website was easy to use and any support you need is attended to by Genius Parts. Arrived all in one piece.

20. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

This company is very professional…

This company is very professional friendly polite they sorted out the part I needed, processed my order quickly and informed me of the delivery dated, very impressed with the service with No complaints

1. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Most of it went well

Most of it went well. The item was correct and even the shipping time was fine (given that the part wasn't in stock at the time). The only remark I have is the packaging; they could have added a little bit more bubble wrap or something, and/or maybe a better box. The box got completely smashed during shipping. Luckily the item is thin, flat and bendy so it ended up undamaged. Please, give the box and wrapping a little bit more thought.

21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service

Genuine part at a reasonable price and quick delivery. Informed on the status of the order all the way up to it entering Royal Mail system.

30. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Truly reliable team

Every order I’ve placed with you has been handled with care, speed, and genuine attention.
Thank you for being one of the few trusted stores I can truly rely on!

28. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Terrible attitude and still awaiting refund.

I purchased a palm assembly/ base from this company on 7th May and despite giving full correct part details , they sent the wrong part several days later. This cost £98 and I sent email to say this was incorrect part they then apologised for this stating a full refund would be given. I have sent a reminder as I returned this and still chasing a refund over 2weeks later. This has caused major inconvenience and I'm still waiting for a refund . Stay away from this company.

7. toukokuuta 2026
Oma-aloitteinen arvostelu
Genius Parts-logo

Vastaus yritykseltä Genius Parts

We’re sorry that Kevin was unhappy with his experience.

The part supplied was quoted directly against the serial number originally provided to us (PF4N8KAV) by Kevin, which Lenovo’s database identifies as an IdeaPad 1 15IGL7 (Type 82V7). The part supplied was therefore the correct palmrest assembly for the machine identified by that serial number.

After receiving the item, Kevin advised that the laptop was actually an IdeaPad 3 15IAU7 (82RK), which requires a different part altogether, and not the same machine as first stated. As soon as this was brought to our attention on 20th May, we provided a prepaid return label free of charge and confirmed that a full refund would be issued upon return of the item.

Royal Mail tracking shows the returned item was delivered back to us on 26th May, at which point the refund was processed the same day. The period between us providing the prepaid return label and processing the refund was therefore 6 days, including a bank holiday weekend.

We appreciate the inconvenience caused and are pleased that the matter was resolved with a full refund. We've tried reaching out to Kevin, but he has not responded.

Saanut 5/5 tähteä

good experience

found a fairly rare part on there for a comparably low price, was genuinely surprised by the quality, also packaged well. delivery was timely and as expected considering the distance. will order again!

20. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

This was the great experience ever

This was the great experience ever, by any company: I have had a technical question handled and a spare part located and proposed and bought on the same day. Followed by a despatch of the spare part the following morning. Absolutely superb service!

23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service

Excellent service! I found what I needed. Everything went smoothly! I highly appreciate the help and support that I got from Jamie Applegate! The shipping was a bit longer, but it was worth it. Thanks a lot!

24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Non consigliato

Team disponibile e celere per qualsiasi domanda.
Peccato TUTTO il resto
Pacco ordinato il 23 febbraio.
Dal 12 marzo fermo con nessun aggiornamento.
Ad oggi 23 marzo, 30 GIORNI dopo, ancora nulla. Conviene appoggiarsi a società serie per le spedizioni.
Dalla Cina in 2-3 settimana arriva sempre tutto.

Se avete urgenza non ordinate. 1 mese e più per una spedizione.. sempre se arriverà

23. helmikuuta 2026
Oma-aloitteinen arvostelu
Genius Parts-logo

Vastaus yritykseltä Genius Parts

Hello Fabio,

Thank you for your review. We are sorry to hear you are unhappy with the experience.

After reviewing your order and our full communication, we can confirm the part was supplied via Acer with a stated handling time of 3 to 5 working days and was dispatched on March 2nd.

Tracking shows the parcel arrived in Italy and has been held with customs in Milano since March 12th. Unfortunately, this stage is managed entirely by the destination country’s customs authority and is outside of our control. During this process, tracking updates are often limited while the item is being assessed.

We can also see that our team responded to your messages throughout, provided updates based on the tracking, and explained the customs process, including advising that the local postal service may contact you if any information or duties are required.

As the parcel remained held, we also offered to resolve the situation by issuing a full refund and opening a claim with the courier.

We fully understand how frustrating delays like this can be, especially when there is urgency, however in this case the delay is not related to dispatch or support, but to the customs process within the destination country.

If you would still like us to proceed with the refund or assist further, please contact us directly and we will resolve this for you as quickly as possible.

Kind regards,
Genius Parts

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