I stupidly put the lid for our brand new blender in the dishwasher, which subsequently ruined the lid. So I emailed Geepas asking for a new lid. Sreya, the customer service rep was exceptional, she wa... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I recently purchased the Geepas mixer grinder, and I've been quite disappointed with its quality. The product feels very cheaply made, and the jars, which are very soft show signs of denting easily,... Näytä lisää
Yritys on vastannut
Your Customer Service agent Sreya MS was very helpful from the start. She was quick with her replies, solving our problems and offering a replacement. I can only say well done to her and your company... Näytä lisää
Yritys on vastannut
The fan heater that I ordered wasn’t working when it arrived. I contacted Customer Service who were extremely helpful & obliging. They kept in contact & sent me a replacement within a few days.... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Yhteystiedot
Yhdistynyt kuningaskunta
- geepas.co.uk
4,0
Hyvä
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 99 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I am bay blender and one fan I am happy…
I am bay blender and one fan I am happy with both product very good quality geepas customer service also good
25. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Geepas UK
Dear Customer,
Thank you for your kind feedback.
We’re delighted to hear that you are happy with your blender and fan, and that you are satisfied with the quality of our products. It’s also great to know that you had a positive experience with our customer service.
Your support and appreciation mean a lot to us, and we look forward to serving you again in the future.
Kind regards,
Customer Support Team
Geepas UK
If I could give this zero stars
If I could give this zero stars, I would. It’s completely useless—stopped working in under a month and won’t even switch on. I need a quick caffeine fix as a busy mum, and this kettle can’t do the one job it’s meant to. Cheap rubbish. Avoid it. Lesson learned.
25. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Geepas UK
Dear Claire,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this must be, especially when you rely on the product in your daily routine. Please accept our sincere apologies for the inconvenience caused.
Unfortunately, we were unable to locate any order details based on the information available. To assist you promptly and resolve this matter without delay, we kindly request you to contact our Customer Service team directly with your purchase details.
Once we receive the necessary information, we will investigate this on priority and work towards a suitable resolution for you.
Kind regards,
Customer Services
Western International Group (UK)
Excellent customer service, will buy form you again
I’ve been using this food processor for almost two years, and overall it has been a reliable and efficient kitchen appliance. It handles everyday tasks like chopping, blending, and mixing very well, and it has definitely made food preparation much easier for me.
Recently, I encountered an issue where the screw at the bottom of the jar started rotating, but the blade inside was no longer spinning. This was quite unexpected after such consistent use. However, I reached out to customer service, and I have to say they were very helpful and responsive throughout the process.
Although it took a little over a month to receive the replacement part, they did follow through and resolved the issue, which I really appreciate. Their support and commitment to fixing the problem made a big difference.
Thank you for your service — I’m happy with how this was handled, and I would definitely consider buying from you again.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Geepas UK
Dear ElMaghraby,
Thank you for sharing your detailed feedback and for your continued trust in our product over the past two years.
We’re pleased to hear that the food processor has been a reliable and efficient part of your kitchen, making your daily food preparation easier. At the same time, we sincerely appreciate your patience regarding the issue with the jar and the time taken to receive the replacement part.
It’s encouraging to know that our customer service team was able to support you effectively and follow through to resolve the issue. Your acknowledgment of their efforts means a great deal to us.
We truly value your support and are glad we could turn your experience into a positive one. We look forward to serving you again in the future.
Kind regards,
Customer Support Team
Geepas UK
Geepas Electric blankets and 5 in 1 Blender
I bought Geepass electric blankets and 5 in 1 blender, it arrived earlier than expected. I had challenges with the 5 in 1 blender, contacted the customer service the assistant was Sreya MS, they were very helpful, responded to my queries within 1 working day. They also sent me a replacement part for my blender, thanks to the warranty. The electric blankets are working well. I would rate the customer service and Geepass product 100/100.
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Geepas UK
Hi Tuoyor,
Thank you for taking the time to share your detailed feedback.
We’re delighted to hear that your order arrived earlier than expected and that you are satisfied with your electric blankets. It’s also great to know that our customer service team, especially Sreya MS, was able to assist you promptly and effectively with your blender concern. Ensuring our customers receive timely support and benefit from their warranty is very important to us.
Your kind words and perfect rating truly mean a lot, and we’re glad we could provide you with a positive experience.
Thank you once again for your support.
Kind regards,
Customer Support Team
Geepas UK
Good price and quick delivery
18. huhtikuuta 2026
Vastaus yritykseltä Geepas UK
Hi Allen,
Thank you for your feedback. We’re pleased to hear that you were happy with the quick delivery and found the product to be good value.
We’re delighted that our customer service team could assist you and resolve your query smoothly. Feedback like yours truly motivates us to keep improving and deliver the best service possible.
Kind regards,
Customer Support Team
Geepas UK
Vastaus yritykseltä Geepas UK
Hi Stella,
Thank you for your feedback. We’re pleased to hear that you were happy with the timely delivery.
We truly appreciate your kind words and are glad we could meet your expectations. Your feedback encourages us to continue providing efficient service.
Kind regards,
Customer Support Team
Geepas UK
6 Weeks Later and Order Still Not Fulfilled
I placed an order for two items on 12 March with next day delivery. Six weeks later, only one item has arrived (23 April), and it was delivered in damaged packaging. Customer service has been extremely poor and has not resolved the issue. This has been a very disappointing experience and I would strongly advise others to think twice before ordering.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Geepas UK
Dear Customer,
Thank you for taking the time to share your feedback.
We sincerely apologise for the inconvenience and disappointment caused by the delay in your order and the condition in which the item was received. We understand how frustrating this experience must have been and regret that the service provided did not meet your expectations.
Unfortunately, we were unable to locate your order details based on the information available within the review. To allow us to investigate this matter thoroughly and assist you without further delay, we kindly ask that you contact our Customer Service team directly at support@geepas.co.uk with your order details.
Once we receive the necessary information, we will prioritize your case and work towards a prompt and suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Good mixer recommended
13. huhtikuuta 2026
Vastaus yritykseltä Geepas UK
Dear Imtiaz Khan,
Thank you for your wonderful feedback!
We’re delighted to hear that you’re happy with the mixer and that it met your expectations. It’s always great to know our products are making a positive difference in your daily routine.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support Team
Geepas UK
I got a geepas toaster last jan it is…
I got a geeppas toaster last jan it is burning everything I would not reccemend them
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Geepas UK
Dear Christine,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and waiting for your response.
We kindly request that you respond to that email at your earliest convenience so we can assist you promptly and resolve this matter without further delay. Your satisfaction is our priority, and we’re here to help.
Kind regards,
Customer Support Team
Geepas UK
Service was good prompt delivery
Service was good prompt delivery. Quality product solid built.
15. huhtikuuta 2026
Vastaus yritykseltä Geepas UK
Dear Sohanpal,
Thank you for your kind feedback. We’re delighted to hear that you were pleased with our prompt delivery and found the product to be of solid build and good quality.
Your feedback is truly appreciated and encourages us to continue delivering reliable products and efficient service.
Kind regards,
Customer Support Team
Geepas UK
Great Service and Support from Geepas
Great Service and Support from Geepas
I want to thanks Geepas for their service and support when my product had a fault. The team tried their best to resolve the issue for me and happily replaced the product when it was found that it can't be fixed.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Geepas UK
Dear Sadha Shivam,
Thank you for your thoughtful feedback. We’re pleased to hear that you had a positive experience with our service and support.
We always strive to resolve issues in the best possible way, and we’re glad our team was able to assist you and arrange a replacement when needed.
Your kind words are greatly appreciated and motivate us to continue delivering reliable support and service.
Thank you for choosing Geepas.
Kind regards,
Customer Support Team
Geepas UK
Item arrived broken, no refund, no response... Terrible experience
Terrible experience. Kettle arrived damaged. Contacted Geepas support 4 times in 2 weeks. No response. I had to go and buy another kettle so double expense, and no word whether l will receive a refund for the faulty item I paid for but cannot use. Avoid buying from Geepas.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Geepas UK
Dear Louise,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and waiting for your response.
We kindly request that you respond to that email at your earliest convenience so we can assist you promptly and resolve this matter without further delay. Your satisfaction is our priority, and we’re here to help.
Kind regards,
Customer Support Team
Geepas UK
Vastaus yritykseltä Geepas UK
Dear Divya,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and has also processed a full refund from our end last week. Please note that refunds typically take 3–5 working days to be credited back to your original payment method, depending on your bank’s processing times.
We truly regret the experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously work to improve our service.
Kind regards,
Customer Support Team
Geepas UK
Great service great products great…
Great service great products great delivery service thank you
14. huhtikuuta 2026
Vastaus yritykseltä Geepas UK
Dear Derek,
Thank you for your excellent feedback. We’re pleased to hear that you were satisfied with our products, service, and delivery experience.
Providing a seamless and reliable experience is very important to us, so it’s great to know we met your expectations. Your support is truly appreciated.
We look forward to serving you again in the future.
Kind regards,
Customer Support Team
Geepas UK
Excellent customer service
Excellent customer service. You have managed my issue in an efficient way. I appreciate the quick replacement of the item. Thank you very much for your outstanding service.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Geepas UK
Dear Teresa,
Thank you for your wonderful feedback. We’re delighted to hear that you were pleased with our customer service and that your issue was handled efficiently.
It’s great to know that the replacement process met your expectations. Your kind words truly motivate us to continue providing the highest level of service.
We sincerely appreciate your support and thank you for choosing Geepas.
Kind regards,
Customer Support Team
Geepas UK
Satysfied.
A very good experience with this company, and the product is of good quality for this price.
12. huhtikuuta 2026
Vastaus yritykseltä Geepas UK
Dear Wieslaw,
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with us and were pleased with the quality of the product.
It’s great to know that you found it to be good value for money. We always strive to provide a smooth and efficient service, and we’re glad that we met your expectations.
Your feedback is truly appreciated and encourages us to continue delivering the best possible service.
Kind regards,
Customer Support Team
Geepas UK
Ordered a fan over a week ago
Ordered a fan over a week ago, still not arrived. Stated it was next day delivery and paid £4 for this. Sent Geepas an email, no update.
18. huhtikuuta 2026
Vastaus yritykseltä Geepas UK
Dear Hafiz,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and has provided a refund option, and we are currently awaiting your response.
We truly regret the experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously work to improve our service.
Kind regards,
Customer Support Team
Geepas UK
Quick delivery and very good customer…
Quick delivery and very good customer service.
7. huhtikuuta 2026
Vastaus yritykseltä Geepas UK
Hi Priya,
Thank you for your wonderful feedback.
We’re delighted to hear that you’re pleased with both our service and the prompt delivery. Your kind words truly mean a lot to us and encourage our team to continue delivering the best possible experience.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out, we’re always happy to help.
Kind regards,
Customer Services
Western International Group (UK)
Product stopped working after a few…
Product stopped working after a few weeks. I had the same problem first time I purchased it, I was given another under warranty.
Not heard back from the company after sending various emails. Loved the product, shame it stopped working and
shame about the customer service.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Geepas UK
Hi Danish,
Thank you for sharing your feedback. We’re very sorry to hear about your experience. This is not the standard we aim to provide our customers. We sincerely apologize for the inconvenience caused.
Upon reviewing your case, we found that one of our agents has already reached out to you regarding the matter.
We kindly request that you respond to that email at your earliest convenience so we can assist you promptly and resolve this matter without further delay. Your satisfaction is our priority, and we’re here to help.
Kind regards,
Customer Support Team
Geepas UK
Speed delivery
12. huhtikuuta 2026
Vastaus yritykseltä Geepas UK
Hi Carla,
Thank you for your feedback. We’re pleased to hear that you were happy with the speedy delivery.
We truly appreciate your kind words and are glad we could meet your expectations. Your feedback encourages us to continue providing efficient service.
Kind regards,
Customer Support Team
Geepas UK
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