Geartrade.com Arvostelua 

I can only speak on behalf of my purchase from geartrade.com with Geartrade as a seller. I purchased a pair of bibs for my wife for an upcoming trip to Mt. Hood and they came in way too short for her. We purchased the smalls based on the manufacturer's measurements, but they just weren't right. Geartrade went above and beyond, even offering expedited shipping to get the next size up shipped to my wife in time for our trip! I would highly recommend buying any product that is sold by Geartrade as the seller.

Buyer beware. I purchased from GearTrade to save a buck. This company was once owned by Backcountry.com; a place where they evaded their contracts with vendors by selling below MSRP. Backcountry.com through GearTrade's website sold me a pair of pedals for less than elsewhere. What I got was two left pedals. GearTrade was less than helpful and has predatory behaviors towards customers, why I suggest you pay a few more bucks elsewhere. I ended up filing a complaint with BBB on both GearTrade and Backcountry.com and eventually the poop rolled downhill and I got a refund but not after weeks of brain damage.

Great service ...
They went out of there way to get an order to me ASAP !!! Highly recommended !!!

Based on mixed reviews I was concerned about using GearTrade, but thought I would give it a shot. We had been looking for an upgraded set of lite weight backcountry skis for my middle school daughter for months. She has been working hard to save a portion of the cost, and the other portion was going to be a surprise Christmas present with skis under the tree. Poor and significantly delayed communication from Gear Trade and we have no skis.

A week after we had placed our order and a full day after the shipping confirmation we got a notification that ‘the seller had sold the skis to another buyer and our order would be cancelled, sorry for the inconvenience.’

The delay in notification and cancellation has consequences for our family. We waited to make sure the package was on its way and waited to take further action, but because we felt assured by the shipping confirmation we sold my daughters current skis locally. Now we are high and dry without skis.

We live in a state which at this time does not allow travel or multi-household social gatherings indoors or outdoors, even for the holidays. Due to an active COVID case in my daughter’s classroom she is on remote learning for a month with no social contact with her peers. As avid skiers, the backcountry was supposed be our outlet, which is now inaccessible to our daughter.

As a result of poor communication by GearTrade we are left scrambling without a way to save Christmas. Oh and by the way our Christmas tradition, usually in lieu of presents, is a donation to the Green Mountain Club and to skin up to stay in a remote cabin they own on Christmas/Christmas Eve. Hard to do without skis.

I know people make mistakes, but a week’s gap in communication and a shipping confirmation go beyond what I think is acceptable.

I will not use GearTrade again.

Updated Review on GearTrade: I'm changing my opinion on GearTrade after having bought a pair of $425 AT ski boots on their website recently. It originally appeared that I was going to get stuck with big loss because I didn’t respond within 72 hours of purchase to report a model discrepancy in the add from the original seller. It took a week or two to get the bottom of it, but I can honestly say that GearTrade provided some of the the best customer service that I've ever received. They provided friendly, caring, professional & continued updates throughout the entire process while even making internal changes to make sure this didn't happen to someone else in the future. And to my surprise, they even provided daily updates for me on Thanksgiving Day, the next day Friday, as well as over the holiday weekend Saturday, and even a final update on Sunday evening where I was told that I'd be reimbursed for my loss. I'm pleased that GearTrade stood behind the situation, and I'm thankful for the great customer service that their team provided throughout the process. Thank you GearTrade!

Some good experiences, some bad. The customer support is frustrating. They don't seem to have visibility or the ability or willingness to contact sellers to work out discrepancies. The site is very glitchy. One price shows in some places, another place shows another. Links lead to unexpected places or do nothing. It works OK enough that I will still use the service but it can be extremely frustrating service if you have any trouble with your order or glitches.

There was some confusion with the buyer of two chairs I was selling. They thought it was (2) almost new $70 chairs for $30! (It was $30 each.) I mailed both chairs. The buyer only wanted to pay for one and refused to send the other chair back with shipping covered. Geartrade stepped up and covered the difference. It was a gallant move on their part. I am impressed. - Jesse

I found this site, and it's a gem! I've been able to sell all of my used outdoor gear for a nice chunk of change! It's helped me upgrade my skis and bindings for the upcoming season!

Bought some gear off the site, and the seller shipped within a couple days. However USPS lost my package for about 3 weeks. I reached out to GearTrade and they were super responsive, helpful, and kept me in contact with the seller in order to file claims, etc until my package finally arrived.

A few years back it was decent. You could find good stuff at a decent price. Not sure what happened but when I go on there now I see people trying to get top dollar for used gear. Occasionally I'll see people trying to sell gear for more than it would cost in a shop. I guess folks get ripped off because they don't know any better then turn around and try to do the same to someone else.

Shipping is very fast and easy to contact the owner for any request!

As a seller for around 3 months now, GearTrade is incredibly efficient and has a great UI to quickly sell and list items. I am very thorough with my pictures, descriptions, and pricing so I have not encountered any problems with either GearTrade or my customers. Be honest with your sales and receive honest customers in return :)

GearTrade's return policy limits are 72 hours from receipt. The policy may be ok for clothes or shoes that are easily inspected, but problems with items like tents or sleeping pads (leaks, etc.)may not be evident until after 72 hours. In that case, you are just left with a used, defective item with cash gone. Better to look elsewhere.

As a seller I am most disappointed with the site. I have had 5 offers on a tent which I accepted but NONE have followed thru with the purchase.
Having read complaints here about buying then getting a note the item is not available I am wondering g if this is happening or whether people just can't follow thru.

I have tried to re outfit my camping and backpacking gear from this site. I have a family and kids so I wasn't looking to pay full price and gently used gear is just broken in as far as I'm concerned. However!!!, this site if you purchase from any sellers other than Backcountry, is hit or miss at best. I have had less than a 50% completion rate with my orders. When I try to contact gear trade I get the same cut and paste responses over and over again. Always , reason for cancellation: none. I am beyond disappointed with this site and will never use it again. Buyer beware. Seems like it could be an amazing concept if they procured the items from the sellers before listing them that way you would be assured when you try to purchase something through them, YOU WOULD ACTUALLY RECIEVE IT!!!!!!

Received all payments and follow up on making sure that payments were on time and follow up was excellent. Did very well corresponding information between buyers and seller.

I have never had a problem on GearTrade. Customer service was helpful when needed. I have bought and sold over $1,000 worth of items. Great site

Retail on Kuhl jacket I liked $169 - found on here - used but in excellent condition it said - received in a week for $100 less than retail and it's in perfect shape - very happy!

Item sold on Jan. 10th. It is February 25th and I still have not received payment. Customer service responds to my emails, but there is still no check in my mailbox.

Buyer lied about the condition of a product I sold on the site. There's no way to disapprove it once it's in the buyer's possession. I asked for it be returned to me and the sale canceled, but GearTrade never pushed it with the buyer. So I got stuck with a bad review that weighed heavily on my trust rating. They take 13% of your profit. I have had far better luck selling on ebay and craigslist.com. This outfit is sketch.