Geartrade.com Arvostelua 

My experience selling items directly on Geartrade has been a pretty good one, quick enough if you sell the item on your own and leave Geartrade out of the process. I decided to try their consignment program to sell a bunch of items, and that was a big mistake. Way too slow even when your gear sells quickly. I had several items sell within a couple of days, but nearly a month later and I still have not been paid for a single item. Very little communication from Geartrade, like pulling teeth. If you're going to use Geartrade to sell items, list it on your own and deal directly with individual buyers.

I don't want to say too much about the gear I've scored on Geartrade. It's like that one stash of powder that you only share with your closest friends. Sometimes.

As for their customer service - wow. I couldn't be more impressed. In all the interactions I've had the rep went above and beyond my expectations. I feel like I now know someone who works there and can reach out trusting it'll be handled as a good friend would handle it. You guys rock. 🪨

Great company and great customer service. Had some issues with package delivery and instantly helped me through the process with little effort on my end. No jumping through calls that left me on hold. Been using their service for years which is a great hub for commerce and recycling gear. All around super happy finding and using this site.

So cool to buy from a site for outdoor gear while also helping the outdoors!

I bought some amazing barely used bouldering pants and USPS made a mishap and it seemed like they may have sent my package to the wrong state, but Lauren from customer service contacted me, helped me out, and was even interested on my upcoming climbing trip🙂I never leave reviews, but she was so nice I had to hahah! Anyway, this is a really cool company.

I've been looking for an option to be able to pick up gear that doesn't cost a as much as a sports franchise it seems don't want to be committed to something I will use a hand full of times a year. Geartrade is the place. Used gear and new gear as well and the quality is still there. It's not a free for all they do have a customer support team that is more than able willing to handle any problems between transactions and they have great communication, communication that is lacking in most online support sites. I had a transaction that was a little hasty but the customer service team made it worth it, hats of to there calm approach! Security, a whole prethera of catagories if u wanna get quality, lasting outdoor gear at unbelievable prices, without sacrifice of concern while your out there Geartrade is the place!!!

Geartrade is awesome. It was easy to learn and easy to use. I made a few bucks and my gear found a good home. When one mishap occurred and my gear didn’t arrive at the destination (stolen?), Geartrade alerted me and helped solve the problem… with a smile. Lauren’s customer service skills are perfect. Nice to know there’s good, real people out there in the world 🙃

Gear trade has fantastic inventory! Fast shipping... No tax! Accurate descriptions too. Excellent customer service.

It was my first time selling, and seemed to go quite well, although I should've looked ahead to see what would've happened had I been out of town when it did sell, b/c at that point you only have 5 days to ship it! thank goodness I was home so it wasn't a problem. They have great customer service!

Great deals and great customer service. Thanks!

Geartrade charges a similar to EBay high sales fee without EBay’s service. Additionally they definitely are in no rush to send you your money. Since selling fees are the same as EBay, EBay gives such great support, and EBay pays fairly quickly, I see no reason to sell on this site.

Item shipped slowly (3-5 business days after the order), and then never arrived. The entire process of dealing with the shipper was a pain and it took multiple follow-ups on my part to figure out what was going on and to request a refund from geartrade.

I suggest not using the geartrade seller backcountry until they stop using USPS for delivery. At this point in time USPS is not dependable for expensive items.

I am even more frustrated as I lost out on multiple sales for the same item while waiting for the past month while geartrade assured me it's likely just still on the way, and to please wait. In the end, I can no longer find the item online (let alone on sale). Geartrade nor backcountry offered nothing in return for the entire hassle and lost a potentially good customer.

I've been shopping on GearTrade for 3 years now & up to 61 orders so far & it's one of my most favorite shopping sites. Only twice did I have an issue with processing my order & they were very very prompt in replying to my email & fixed the issue promptly. I also like the option to shop by sorting the items based on the % off savings. It's makes it fun to browse when just wanting to shop but didn't have any specific item in mind. I've purchased from both individual sellers as well as backcountry store items. Both transactions always have gone smoothly.

I ordered touring skis on gear trader. They arrived quickly and had some damage. I emailed Lauren right away and she worked as the liaison between myself and the seller. Absolutely solid customer service. It’s a great avenue to buy gear. Ask the sellers lots of questions and inspect all the pictures carefully.

I purchased an item that the seller had inadvertently listed incorrectly. Lauren, in customer service, did an amazing job working out the details and making me an extremely satisfied customer!

The fine folks at Geartrade.com are absolutely wonderful to work with! I get my gear at a great deal, and they help me look into and navigate any issues that may arise! HIGHLY recommend!

I just sold my Mini Cooper bike rack to a great guy from Connecticut who was buying it for a friend’s 9 year old son who recently took up mountain biking. Lauren at geartrade could not of made it easier. This being my first time, she was able to help me very easily manage some of the situations that came up through the process. You always run the risk that things will not come to you as expected but I can see how beneficial this site might be particularly if you have higher end gear you are looking to sell. Everyone wants a great deal if they can get it! ... I look at it this way, if it’s sitting in my garage it’s worth $0 and if I have to sell equipment lower then it’s worth, it still is better than $0 gathering dust. And now … my rack has a new home with a I just sold my Mini Cooper bike rack to a great guy from Connecticut who was buying it for a friend’s 9 year old son who just took up mountain biking. Lauren at geartrade could not of made it easier. This being my first time, she was able to help me very easily manage some of the situations that came up through the process. You always run the risk that things will not come to you as expected but I can see how beneficial this site might be particularly if you have higher end gear you are looking to sell. Everyone wants a great deal if they can get it! ... I look at it this way, if it’s sitting in my garage it’s worth $0 and if I have to sell equipment lower then it’s worth, it still is better than $0 gathering dust. And now… my rack has a new home with young mountain biker just starting out. Can’t beat that! 🚴 🚴 🚴 🚴🚴🚴🚴 ...looking for more gear to pass on ♥️

I have to admit I have a hard time sharing this website with my friends cause I want all the deals for myself lol!

I love Geartrade! Great stuff at even better prices! Have purchased about 4 items throughout the last year and I have zero complains.

Lauren from costumer service is a GEM!

Love the items! Love the system!
Great customer relations and fast response with effective communications!

Keep the great work!

Hope I help with my review! I had an amazing experience with Geartrade, shipping was fast and customer service was great! I found what I needed at a very competitive price. I had ordered an item that turned out to be out of stock and they immediately contacted me to say they would try to find a replacement. Not even three days later, they had found the same item and shipped the package the next morning with some extra gears for the trouble. Shipment took four days even though I live on the other side of the country, impressive!
I am very pleased with Geartrade's customer service and happy with the items. I firmly recommend!