Geartrade.com Arvostelua 

Used the Geartrade consignment model and could not have been more impressed. First off it was easy for me to print the label and pile all my gear in a box. I didn't have to tell them what it was which just made the process so much easier. When they processed my items, they let me know what their recommended price was and allowed me to adjust it if I wanted to, which I did for a couple items. Most of my items sold quickly and the money showed up in my Geartrade account shortly thereafter. One trick that I found is that they don't automatically pay you because they give you the option to use your earnings on their site to buy other goods or to simply have the cash sent to your bank account. The model is pretty simple and I love that they give you a ton of options. More in demand and higher priced items are worth more and you as a seller earn more. Selling used gear has been a challenge for me in the past (time, effort to answer all the questions, and finding the right place to meet up with someone), but Geartrade solves all of that and I don't have to deal with it. That alone is value added for me. Really glad I found Geartrade.

Stay away!!! Aweful experience with an order from Geartrade. They sent a completely wrong item in a correct box. To me, this means that there was a customer return (to Backcountry) and the customer scammed them or this was a parts takeoff from a compkete bike. Either way, no one confirmed that the product in the box was legit. Extremely frustrating! They sent a return label and I am waiting for my refund which they say they will send refund when the seller (Backcountry).Furthermore, their policy states that they don"t pay the seller until the item has been successfully received and accepted by the buyer. This means that you have my money and should refund me as soon as you got the email receipt from Fedex.

I will never buy from Geartrade again and I spend a ton of money on outdoor gear. Geartrade is absolutely horrible. I can get an instant refund from Ebay and Amazon Warehouse...

I have had stellar experiences with Geartrade. They had a Seller rectify description vs, photo discrepancies, facilitated "make an offer' with another seller and are extraordinarily responsive to any customer issues. Wish that more businesses followed their customer outreach example. Carol W.

It’s completely hit or miss when buying. Out of a handful of orders 3 were flawed, either the item wasn’t what it was stated to be, wrong item sent, and one item they sent multiple items instead of one and expected me to do all the leg work to return the item. They couldn’t figure out how I could print a label.

The amount of time I spent trying to fix their mistakes was absurd and stressful.

Selling? I didn’t realize how large their cut was, a smaller item that was sold at $15 and my share was was less than $1.75!

I love the idea of it and I did get a couple of things that were great buys and it kept those items from ending up in a landfill. However, it’s a lot of work and risky that the sizing will be correct (most items measurements aren’t provided) and that you’ll get the right item.

Because they don’t provide measurements you have to try and locate the item on the website of the original company that sold it and try to find the size/measurements. This takes a lot of time.

Have been a longtime buyer and seller on Geartrade. Their customer service is always willing to do the right thing and solve any problem. Shout out to Scott for finding a solution on my last order where I needed a Black Diamond jacket that I ordered faster than I had originally selected. The service was prompt and the order showed up when I needed it. Hard to find service like this in a world of chat bots.

Horrible experience with an order from Backcountry via Geartrade. Listed as the wrong size, no description or even mention of existing extensive and obvious damage to item, days wait dealing with customer service to remedy via email, grossly inadequate reimbursement/refund to keep the item, and inconvenient return shipping method (different than the method shipped). This company is far behind the times of ecommerce and should be avoided at all costs. There are plenty of other online stores to choose from.

Sellers have been banned from selling their goods and need to send it to them for evaluation lol, goodbye, what a nonsense

I listed and sold quite a bit of $$$ worth of merchandise on this site. It was a costly and frustrating experience and I finally had my account deleted. They are unprofessional and simply do not have the tools to handle returns, etc. Their website needs a major overhaul. Their excuse is that they are a small company with limited resources. Can't say in my 40 yrs of business in the Outdoor Industry, anyone every used that excuse before. Not selling themselves well to say the least. My cost in time was by far the most frustrating part, but for the commission they charge, more than EBAY, it of course makes zero sense for selling outdoor gear, new or used.

I've used Geartrade for the past year and a half, selling dozens of items on their website. They've made a reasonable 20% commission from my sales. Recently though, and without informing their customers, they've changed their business model to NOT allowing sellers to sell their own items.

Is it their right to operate their business as they see fit? Yes. Is this a disingenuous business practice, establishing your online business as a seller-to-buyer online resource then, without warning, deleting that option? Perhaps.

I'll be deleting my account and NOT giving geartrade any of my more of my business. Big middle finger to you guys!

Have sold gear in the past on Geartrade with no issues. I logged in a week ago to list about a dozen winter items for sale, and discovered that there is no longer a way to list your own items for sale. The only option is to now use their Consignment model, even though the help desk documents still show that you can list your own items for sale. I emailed the help desk a week ago asking how to navigate to the "list your own items for sale" via the menu options and still have not received a reply. If gear trade no longer allows or supports members listing their own gear, then the website should clearly state this and your help desk documentation should be updated.

An item I had submitted to sell that needed a part in order to make it sellable or it would be rejected. The problem was that I couldn't find it any where. Scott went above and beyond to find what was needed. This was an experience that instills customer loyalty.

I've made a few purchases from geartrade.com now and have interacted with their customer service along the way. On a site bug fix, a return and a wrong shipment. They seem to be really great folks. I think they are busy, and there's been delays in replies, but I think that's because they have a quality thing going that is getting a lot of business. But they're honest and willing to help, can't ask for more than that.

I ordered some Chaco sandals for my son through this company because I found a good deal. We ended up having a problem with the sandals, a manufacturing defect. I needed to return them but it worked out good because he just could not get used to them and I was going to try to resell them. Customer service was wonderful, responding and giving me a hassle free refund. Great to work with!

This review has been edited because Gear Trade was very helpful and responsive. The rest of this review is about "past season" Backcountry products: I bought Backcountry brand pants that are basically two backsides sewn together. Like a front butt side and a back butt side. I honestly thought these were knockoffs and brought it to their attention. They aren't. These were considered "past season," but I honestly think these were factory store quality /rejected by quality control pants. I own two pairs of the same past season Backcountry pants that I bought years ago. They don't have two butt sides. (And I have a pretty big butt and flat stomach--I always know immediately when I've put my pants on backwards). I find this situation misleading, as these were supposedly only discounted because they're past season. As much as I love their pants, I probably won't buy anything past season from Backcountry again.

I placed two orders after I accidentally left out an item that I meant to combine with my first purchase so that I could qualify for the free shipping. I was worried I was going to have to eat the shipping fee, but geartrade was able to fix the issue before the packages were sent out and combine the two orders for me, saving me the shipping cost! Great customer service from Scott! I bought a Karrimor Predator 80-130 liter ruck and the two side pocket attachments for it. Both items were in better condition than described, they were both brand new / completely unused. Super fast shipping too!

I recently bought some new climbing shoes with Geartrade. I had never heard of them before, so I was kind of hesitant going into the buy. But when they came, the pair was in awesome condition and was the perfect fit for me! I got them at a fair price, as well!

Rec'd a tracking number for my purchase that showed delivery TO ANOTHER STATE..... DELIVERED MORE THAN 3 Weeks before my purchase date. I tried contacting GearTrade three separate times with no response. I finally filed a claimed with PayPal, THEN I hear from them. They said the tracking number was a "recycled" number, to be patient and it would take from 24-48 hrs. to update (which it never did). Well, my item did arrived, and that was the correct tracking number (weird). I the pants I ordered were in excellent condition. My complaint is that it took so long for them to respond to my emails. We're talking days, not hours. Very poor way to run a business. Very Unprofessional. Sadly, I will not be a repeat customer.

Hit or miss. No measurements are included so you have to dig and search for manufacturer’s sizing charts and they’re not always accurate.

I received an item that was listed incorrectly. We worked something out. A large women’s cycling Jersey was maybe a large juvenile. It wasn’t even a woman’s small.

That said I’ve gotten great deals on items that still have their tags.

I don’t recommend buying clothes from unfamiliar brands or relying on manufacturer’s size charts.

Sizing is all over the place, they would have me buying clothes again if they simply listed or showed a photo with a tape measurer going across the chest, waist, and inseam.

I’m glad they exist, I hope they figure out sizing. I have three shirts now that don’t fit.

I might try to sell them as a seller.

When fedex lost my package, Geartrade called fedex for me, confirmed that it was lost, and refunded me within 2 hours.