Gallerix Arvostelua 591

Vastaus yritykseltä Gallerix

9. kesäk. 2025

Hi Angelo,

Thank you so much for your kind words! We’re delighted to hear that you’re happy with both the quality of the prints and our service. Your feedback truly means a lot to us, and we look forward to serving you again soon!

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Grazie mille per le sue gentili parole! Siamo felici di sapere che è soddisfatto/a sia della qualità delle stampe che del nostro servizio. Il suo feedback significa mol, to per noi e non vediamo l’ora di servirla di nuovo presto!

//Gallerix

Vastaus yritykseltä Gallerix

14. toukok. 2025

Hi Nils,

Thank you for sharing your experience with us.

We completely understand your initial concerns, and we truly appreciate that you took the time to reach out to us for assistance.

It’s fantastic to hear that the design you chose lived up to your expectations and that you’re pleased with both the quality and quick delivery of your posters.

We’re also delighted to know that you were satisfied with the assistance and service provided by our team. Your feedback is invaluable to us, and we are grateful for your trust in placing your order.

If you need any further assistance or have any questions in the future, please feel free to reach out. We’re always happy to help.

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Bedankt dat u uw ervaring met ons deelt.

We begrijpen uw aanvankelijke zorgen volledig en we waarderen het enorm dat u de tijd heeft genomen om contact met ons op te nemen voor hulp.

Het is fantastisch om te horen dat het ontwerp dat u hebt gekozen aan uw verwachtingen voldeed en dat u tevreden bent met zowel de kwaliteit als de snelle levering van uw posters.

We zijn ook blij te horen dat u tevreden was met de hulp en service van ons team. Uw feedback is van onschatbare waarde voor ons en we zijn dankbaar voor het vertrouwen dat u in ons hebt gesteld door uw bestelling te plaatsen.

Mocht u in de toekomst nog meer hulp nodig hebben of vragen hebben, neem dan gerust contact met ons op. We helpen u graag verder.

//Gallerix

Vastaus yritykseltä Gallerix

6. toukok. 2025

Hi Nicolas,

Thank you for your thoughtful review. We’re so glad to hear that you’re pleased with the quality and overall result of your purchase. It’s always our aim to deliver products that exceed our customers' expectations, and your feedback is sincerely appreciated. We look forward to the opportunity to serve you again in the future.

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Merci pour votre avis réfléchi. Nous sommes ravis d’apprendre que vous êtes satisfait(e) de la qualité et du résultat de votre achat. Notre objectif est toujours de proposer des produits qui dépassent les attentes de nos clients, et vos retours sont sincèrement appréciés. Nous espérons avoir l'opportunité de vous servir à nouveau dans le futur.


//Gallerix

Vastaus yritykseltä Gallerix

29. huhtik. 2025

HI Jess,

Thank you so much for your kind words and for placing your trust in us. We're thrilled to hear that you're happy with your prints. It's also wonderful to know that the quality, packaging, and delivery all met your expectations.

Your experience is exactly what we strive for, and your feedback means a great deal to our team. Thank you again for your trust and for sharing it so generously.

We’re excited to have the opportunity to serve you again soon.

//Gallerix

Vastaus yritykseltä Gallerix

22. huhtik. 2025

Hi Maryse,

Thank you for taking the time to share your detailed feedback. We are sincerely sorry to hear about your disappointment with your poster and the difficulties you encountered with the frame and hooks.

We completely understand how frustrating this must be, especially when you were expecting a smooth and easy experience. Your feedback is important to us, and we want to ensure we address this properly.

Providing high-quality products is our priority, and we’re eager to understand what went wrong with the products you received.

Based on the details you shared, we were able to trace your order. However, we were unable to find any prior emails from you regarding this matter. Our team has already reached out to you via email to look into this further and assist you directly.

Please be assured that we are committed to resolving this issue as quickly and efficiently as possible. We look forward to hearing from you and would be happy to rectify the situation.

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Merci d'avoir pris le temps de partager votre avis détaillé. Nous sommes sincèrement désolés d'apprendre votre déception concernant votre poster et les difficultés rencontrées avec le cadre et les crochets.

Nous comprenons parfaitement votre frustration, surtout lorsque vous vous attendiez à une expérience fluide et simple. Vos commentaires sont importants pour nous et nous tenons à y remédier.

Fournir des produits de haute qualité est notre priorité et nous sommes impatients de comprendre ce qui s'est passé avec les articles que vous avez reçus.

Grâce à vos informations, nous avons pu suivre votre commande. Cependant, nous n'avons pas trouvé d'e-mails antérieurs de votre part à ce sujet. Notre équipe vous a déjà contacté par e-mail pour examiner la situation plus en détail et vous aider directement.

Soyez assuré que nous nous engageons à résoudre ce problème le plus rapidement et efficacement possible. Nous sommes impatients d'avoir de vos nouvelles et serions ravis de pouvoir rectifier le tir.

//Gallerix

Vastaus yritykseltä Gallerix

22. huhtik. 2025

Hi Ankie,

Thank you very much for your kind review. We're truly pleased to hear that the poster met your expectations and that the delivery process was smooth and reliable.

It’s also great to know the packaging and service met your standards, and that the FedEx courier was punctual and courteous.

We genuinely appreciate you taking the time to share your experience. Your feedback means a lot to us, and we look forward to serving you again soon!

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Hartelijk dank voor uw vriendelijke recensie. We zijn erg blij te horen dat de poster aan uw verwachtingen voldeed en dat de bezorging soepel en betrouwbaar verliep.

Het is ook fijn om te horen dat de verpakking en service aan uw verwachtingen voldeden, en dat de FedEx-koerier stipt en beleefd was.

We stellen het zeer op prijs dat u de tijd heeft genomen om uw ervaring te delen. Uw feedback betekent veel voor ons en we kijken ernaar uit u snel weer van dienst te zijn!

//Gallerix

Vastaus yritykseltä Gallerix

15. huhtik. 2025

Hi Thomas,

We are very sorry to hear that your order did not meet your expectations. We take great pride in providing high-quality prints, so it is disappointing to hear that your posters did not meet the standard we aim for.

We would appreciate the opportunity to understand what went wrong and make it right.

Our team has already reached out to you via email to gather more details and work together to find a solution. Please be assured that we are fully committed to your satisfaction and will do everything we can to resolve this matter as quickly as possible.

Thank you for your feedback. We look forward to resolving this situation as soon as possible.

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Ci dispiace molto sentire che il tuo ordine non ha soddisfatto le tue aspettative. Siamo molto orgogliosi di offrire stampe di alta qualità, quindi è deludente sapere che i tuoi poster non hanno raggiunto lo standard che ci prefiggiamo.

Apprezzeremmo l'opportunità di comprendere cosa sia andato storto e fare in modo di risolvere la situazione.

Il nostro team ti ha già contattato via email per raccogliere maggiori dettagli e lavorare insieme per trovare una soluzione. Ti assicuriamo che siamo completamente impegnati a garantire la tua soddisfazione e faremo tutto il possibile per risolvere la questione nel più breve tempo possibile.

Ti ringraziamo per il tuo feedback. Non vediamo l'ora di risolvere questa situazione al più presto.

//Gallerix

Vastaus yritykseltä Gallerix

2. huhtik. 2025

Hi Jacco,

We’re truly sorry to hear that your order didn’t meet your expectations. We take great pride in delivering high-quality prints, and we’d love the opportunity to understand what went wrong with your poster.

Unfortunately, we couldn’t locate your order in our system based on the details provided here. To assist you as quickly as possible, could you please email us at support@gallerix.com with your order number in the subject line, along with the text "Trustpilot"? This will help us prioritize your request and assess the issue with your poster.

Please rest assured that we are committed to resolving this for you to your satisfaction. We look forward to your email and the opportunity to make this right.

//Gallerix

Vastaus yritykseltä Gallerix

Päivitetty 2. huhtik. 2025

Hi Claire,

Thank you so much for sharing your experience with us! We’re genuinely sorry for the issue with the plexiglass, and we truly appreciate you giving us the chance to make things right. Providing high-quality products and excellent service is our top priority, and we're delighted that our team was able to resolve the situation quickly.

Your understanding and kind words mean a lot to us, and we’re thrilled that you're pleased with the outcome. Please know that we’re always here to help if you need anything further.

Thank you again for placing your trust in us, and we sincerely hope you’re enjoying your prints and frames!

//Gallerix

Vastaus yritykseltä Gallerix

24. maalisk. 2025

Hej Erik,

Tack för att du tog dig tid att dela din feedback med oss. Vi uppskattar verkligen att höra från våra kunder, eftersom det hjälper oss att förbättra vår service.

Först och främst vill vi försäkra dig om att vi inte är en AI-tjänst. Vårt team består av riktiga människor som strävar efter att ge bästa möjliga support. Efter att ha granskat e-posttråden förstår vi helt och hållet din frustration. Vi erkänner att den här situationen kunde ha hanterats bättre och vi ber om ursäkt för eventuella besvär det har orsakat.

Anledningen till att vi ställer flera frågor och begär foton är för att säkerställa att varorna verkligen saknas innan vi skickar ersättningsprodukter. I vissa fall, särskilt med mindre föremål som bildkrokar, kan de vara tejpade på baksidan av ramarna eller fastna i sidorna av förpackningen under transport. Vi ställer dessa frågor inte för att orsaka frustration utan för att dokumentera problemet ordentligt för våra register, eftersom vi behöver motivera ersättningsprodukterna och de tillhörande fraktkostnaderna.

Vid kontroll har vårt team redan skickat nya bildkrokar till dig. Vi hoppas att du får dem utan några ytterligare problem.

Med det sagt förstår vi att den här processen kändes repetitiv och tidskrävande för dig. Vi ber uppriktigt om ursäkt för besväret och kommer att ta till oss din feedback för att effektivisera vår process i framtiden.

Vi värdesätter verkligen din affär och hoppas att få möjlighet att betjäna dig igen i framtiden med en smidigare och mer sömlös upplevelse.

Tack ännu en gång för ditt tålamod och din förståelse.

//Gallerix

Vastaus yritykseltä Gallerix

21. maalisk. 2025

Hi Sian,

We’re very sorry that your order didn’t meet your expectations. We take great pride in providing high-quality prints, and we’d love to understand what went wrong with your posters.

Our team has already responded to your email, and we’re fully committed to resolving this as quickly as possible.

Please rest assured that we will do everything we can to make this right, and we sincerely appreciate the opportunity to assist you.

//Gallerix

Vastaus yritykseltä Gallerix

Päivitetty 20. maalisk. 2025

Hi Lara,

We are from the Swedish part of Gallerix, so we'll take this in English. I hope it's okay with you.

We’re very sorry that your posters did not meet your expectations. We always strive to deliver high-quality products and would like to have the opportunity to understand what went wrong in your case.

We have tracked your order based on the information provided, and our team has already reached out to you via email regarding this concern. If you haven't seen it yet, we kindly ask you to check your inbox at your convenience.

To help us better understand what went wrong, we would greatly appreciate it if you could share some photos of the posters you received. This will allow us to assess the quality and find the best possible solution for you.

Regarding the delivery timeframe, we can confirm that your order was dispatched within two days and was delivered on the 7th business days of your purchase.

While our shipping partners do their best to ensure timely delivery, unforeseen delays during transit are unfortunately beyond our control. That said, we take full responsibility for your experience and would love to find a way to make it up to you.

Please rest assured that we are fully committed to resolving this issue to your satisfaction. We look forward to your response and the opportunity to make things right.

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Lamentamos mucho que sus pósteres no hayan cumplido con sus expectativas. Siempre nos esforzamos por ofrecer productos de alta calidad y nos gustaría tener la oportunidad de comprender qué falló en su caso.

Hemos rastreado su pedido basándonos en la información proporcionada y nuestro equipo ya se ha puesto en contacto con usted por correo electrónico para informarle sobre este problema. Si aún no lo ha visto, le rogamos que revise su bandeja de entrada cuando le sea conveniente.

Para ayudarnos a comprender mejor qué falló, le agradeceríamos mucho que compartiera algunas fotos de los pósteres que recibió. Esto nos permitirá evaluar la calidad y encontrar la mejor solución posible para usted.

En cuanto al plazo de entrega, podemos confirmar que su pedido se envió en dos días y se entregó el séptimo día hábil después de su compra. Si bien nuestros socios de envío hacen todo lo posible para garantizar una entrega puntual, lamentablemente, los retrasos imprevistos durante el transporte quedan fuera de nuestro control. Dicho esto, asumimos toda la responsabilidad de su experiencia y nos encantaría encontrar la manera de compensarle.

Le aseguramos que nos comprometemos a resolver este problema a su entera satisfacción. Esperamos su respuesta y la oportunidad de solucionarlo.


Best regards,
Gallerix

Vastaus yritykseltä Gallerix

18. maalisk. 2025

Hej Emma,

Tack för din feedback! Vi beklagar problemet med din affisch, men vi är glada över att höra att vårt team tillhandahöll en smidig och problemfri lösning. Din tillfredsställelse är mycket viktig för oss, och vi uppskattar verkligen möjligheten att göra saker rätt. Om du någonsin behöver hjälp i framtiden finns vi alltid här för att hjälpa dig!

//Gallerix

Vastaus yritykseltä Gallerix

7. maalisk. 2025

Hi Andi,

Thank you for sharing your experience! We understand that reviews can sometimes raise concerns, so we truly appreciate you giving us the opportunity.

We're delighted to hear that your order arrived smoothly and that you're happy with the prints. If you ever need any assistance in the future, please don't hesitate to reach out.

We look forward to serving you again!

//Gallerix

Vastaus yritykseltä Gallerix

3. maalisk. 2025

Hej Maria,

Vi är verkligen ledsna att höra om problemen med din ram, och vi förstår helt hur frustrerande detta måste vara. Tänk på att vi verkligen uppskattar att du uppmärksammar oss på detta. Din feedback är oerhört värdefull för oss.

Vi har redan hittat din beställning i vårt system och skickat ett e-postmeddelande till dig för att lösa detta så snabbt som möjligt. Kolla in din inkorg och svara gärna. Vi vill verkligen göra det här rätt för dig!
När det gäller problemet med ramen är det svårt att säga exakt vad som gick fel utan mer detaljer, eftersom det kan bero på ett produktionsfel eller möjlig skada under transporten. Oavsett orsak är vi fullt engagerade i att hitta den bästa lösningen för dig.

När det gäller din oro över recensioner, vi förstår helt hur detta kan verka oroande. För att förtydliga, alla recensioner går igenom en modereringsprocess för att säkerställa att vi kan ta itu med eventuella problem innan de publiceras. Vårt mål är inte att filtrera bort negativa recensioner utan snarare att lösa eventuella problem först, så att framtida kunder kan se hur vi hanterar problem, åtgärdar oförutsedda incidenter och förblir engagerade i att tillhandahålla utmärkt service.

Många av kunderna föredrar också att kontakta oss först innan de lämnar en recension, och efter att deras problem är löst väljer de ofta att dela med sig av en positiv upplevelse och uppskattar den support vi ger även efter deras köp.

Som sagt, vi förstår fullständigt din frustration och vi vill se till att du får en produkt som du är nöjd med. Du kan vara säker på att vi är fullt engagerade i att lösa detta åt dig.
Ser fram emot ditt svar och chansen att göra detta rätt!

//Gallerix

Vastaus yritykseltä Gallerix

15. helmik. 2025

Hi,

We are truly sorry to hear about the issues with your frame, and we sincerely apologize for any frustration this has caused. Your feedback is incredibly important to us, and we appreciate you bringing this to our attention.

Unfortunately, we are unable to locate your order in our system with the details provided. To assist you as quickly as possible, could you kindly contact us at support@gallerix.com with your order number in the subject line, along with the text "Trustpilot"? This will help us prioritize your request and find the best possible solution for you.

We also want to address your concerns regarding the frame. Our frames are designed to be lightweight and feature shatterproof plexiglass instead of traditional glass to prevent breakage during international shipping. However, we completely understand your concerns and want to ensure you receive a product that meets your expectations.

Please rest assured that we are committed to resolving this for you to your full satisfaction. We look forward to your email and the opportunity to make this right.

//Gallerix

Vastaus yritykseltä Gallerix

11. helmik. 2025

Hi Vady,

Thank you for your order and for taking the time to share your thoughts. We're sorry to hear that the posters didn’t meet your expectations. Based on the information provided here, we were able to locate your order in our system.

Please know that we have sent you an email regarding this matter and would be happy to resolve it for you in every way possible.

To briefly address your concern, our posters are printed on high-quality semi-matte paper rather than glossy paper. While glossy prints tend to have more vibrant and saturated colors due to their reflective surface, semi-matte paper is chosen for its elegant, glare-free finish, which provides a more subtle and refined look while reducing fingerprints and reflections.

If you feel that the print quality is not as expected, we would be happy to review it further to check for any potential print defects. Should there be any issues, we will do our best to find a suitable solution for you.

Please check your email at your convenience, and we’ll be happy to assist you further. We look forward to hearing from you.

//Gallerix

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Salut Vady,

Merci pour votre commande et d'avoir pris le temps de partager vos impressions. Nous sommes désolés d'apprendre que les affiches n'ont pas répondu à vos attentes. Sur la base des informations fournies ici, nous avons pu localiser votre commande dans notre système.

Sachez que nous vous avons envoyé un e-mail concernant ce problème et que nous serions heureux de le résoudre pour vous de toutes les manières possibles.

Pour répondre brièvement à votre préoccupation, nos affiches sont imprimées sur du papier semi-mat de haute qualité plutôt que sur du papier brillant. Alors que les impressions brillantes ont tendance à avoir des couleurs plus vives et saturées en raison de leur surface réfléchissante, le papier semi-mat est choisi pour sa finition élégante et sans reflets, qui offre un aspect plus subtil et raffiné tout en réduisant les empreintes digitales et les reflets.

Si vous pensez que la qualité d’impression n’est pas celle attendue, nous serions heureux de l’examiner plus en détail pour vérifier d’éventuels défauts d’impression. En cas de problème, nous ferons de notre mieux pour trouver une solution adaptée à vos besoins.

Veuillez vérifier votre courrier électronique à votre convenance et nous serons heureux de vous aider davantage. Nous sommes impatients d'avoir de vos nouvelles.

//Gallerix

Vastaus yritykseltä Gallerix

3. helmik. 2025

Hi Sabrina,

Thank you so much for sharing your wonderful experience with us! We are delighted to hear that our service met your expectations and that our customer support team was able to assist you in resolving everything smoothly.

We sincerely apologize once again for the frame being damaged during transport, but we’re so glad to know the replacement arrived quickly. As for our return process, we've designed it to ensure fairness and convenience for all customers, and we appreciate your patience and cooperation throughout the process.

Your feedback means a lot to us, and we’re incredibly grateful for your continued trust in Gallerix. We’re excited to have the opportunity to serve you again in the future!

//Gallerix

Vastaus yritykseltä Gallerix

21. tammik. 2025

Hi Patrick,

We are truly sorry to hear that your order did not meet your expectations. After reviewing the details you’ve provided, we were able to trace your order. However, we were unable to find any prior records of a complaint regarding this issue.

Please be assured that we are more than happy to investigate the situation further and determine if the products you received have any defects. Our goal is to provide the best possible solution and ensure your complete satisfaction.

For further assistance, we kindly request that you check your inbox for our email, where we’ve reached out to address this matter. We look forward to hearing from you soon and resolving this as quickly as possible.

//Gallerix