Gallerix Arvostelua 591

Vastaus yritykseltä Gallerix

Päivitetty 15. tammik. 2025

Hi William,

We are truly sorry to hear that your order has not yet arrived. Based on the information provided here, we were able to locate your order in our system.

However, we could not find any prior emails from you regarding this matter. It is possible that your message was sent to our automated email address, "noreply@gallerix.com," which does not accept replies or forward messages to our support team. We deeply regret any confusion or frustration this may have caused.

We have reached out to you via the email address registered with your order and are committed to resolving this for you as quickly as possible. We have also included an offer, which we hope will help ease any inconvenience caused.

We kindly ask that you check your email and get back to us at your earliest convenience. We truly appreciate your patience and understanding and look forward to hearing from you soon.

//Gallerix

Vastaus yritykseltä Gallerix

9. tammik. 2025

Hi Gail,

Thank you for taking the time to share your feedback. We deeply regret that your delivery experience did not meet your expectations, especially for an important occasion. We understand how frustrating it can be when a package doesn’t arrive as planned.

Upon reviewing your order, we can confirm it was dispatched within three business days of being placed. According to the tracking information, your package is currently in transit and scheduled for delivery on Tuesday, January 14, which is one day beyond our typical 3–6 business day timeframe.

While we strive to ensure on-time deliveries, occasional delays can happen during peak seasons due to increased shipping volumes, as outlined on our website.

We offered the option of a return to give you flexibility, but we understand this may not be the solution you were hoping for in this case. Please know that your feedback is incredibly important to us, and we are committed to improving both communication and delivery processes to better serve you and other customers in the future.

Once again, we sincerely apologize for the inconvenience caused and appreciate your patience. If there is anything further we can assist you with, please don’t hesitate to reach out.

//Gallerix

Vastaus yritykseltä Gallerix

3. tammik. 2025

Hej Alex,

Tack för att du tog dig tid att lämna en recension.

Tyvärr kan vi inte hitta någon beställning kopplad till ditt namn i vårt system. För att kunna hjälpa dig vidare, vänligen skicka ett e-postmeddelande till support@gallerix.com med 'Trustpilot Review' och ditt order-ID som ämnesrad. Detta kommer att hjälpa oss att undersöka ärendet och arbeta för att lösa det till din belåtenhet.

Tack för din förståelse. Vi ser fram emot att höra från dig och hjälpa dig vidare.

Vastaus yritykseltä Gallerix

3. tammik. 2025

Hi Margot,

Thank you so much for your kind words! We're thrilled you're happy with your poster's quality and timely delivery. It’s always great to know our customers are satisfied. We truly appreciate your feedback and look forward to serving you again!

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Merci beaucoup pour vos aimables paroles ! Nous sommes ravis que vous soyez satisfait de la qualité de votre affiche et de la livraison dans les délais. C'est toujours agréable de savoir que nos clients sont satisfaits. Nous apprécions vraiment vos commentaires et avons hâte de vous servir à nouveau !

//Gallerix

Vastaus yritykseltä Gallerix

25. jouluk. 2024

Hi Mirka,

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced with the delivery of your order. We fully understand how disappointing it can be when an expected package doesn’t arrive on time, especially during the busy holiday season.

After reviewing your order, we can confirm that it was shipped within 2 business days of being placed. Once the package left our facility, any unforeseen delays were unfortunately beyond our control. That said, we do understand that this situation could have been handled better.

Please note that we've sent you another email regarding this matter, and we are committed to resolving it to your satisfaction.

We truly appreciate your patience and understanding during this time. We look forward to hearing from you and assisting you further.

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Vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten, die Sie bei der Lieferung Ihrer Bestellung hatten. Wir verstehen vollkommen, wie enttäuschend es sein kann, wenn ein erwartetes Paket nicht rechtzeitig ankommt, insbesondere während der geschäftigen Ferienzeit.

Nach Überprüfung Ihrer Bestellung können wir bestätigen, dass sie innerhalb von 2 Werktagen nach Aufgabe versandt wurde. Nachdem das Paket unser Werk verlassen hatte, lagen unvorhergesehene Verzögerungen leider außerhalb unserer Kontrolle. Dennoch verstehen wir, dass diese Situation besser hätte gehandhabt werden können.

Bitte beachten Sie, dass wir Ihnen zu dieser Angelegenheit eine weitere E-Mail gesendet haben und uns verpflichtet haben, sie zu Ihrer Zufriedenheit zu lösen.

Wir schätzen Ihre Geduld und Ihr Verständnis während dieser Zeit sehr. Wir freuen uns darauf, von Ihnen zu hören und Ihnen weiterzuhelfen.


//Gallerix

Vastaus yritykseltä Gallerix

7. jouluk. 2024

Hi,

We’re truly sorry to hear that your poster arrived in this condition.

Unfortunately, we’re unable to trace your order with the details provided here. We aim to address all inquiries and concerns within 48 hours, so it’s possible that the email didn’t reach the right place. Could you kindly double-check if it was sent to the correct email address? If you could email us at support@gallerix.com with your order number and 'Trustpilot' in the subject line, we’ll review the situation promptly.

We truly appreciate your feedback and are committed to resolving this for you.

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Bonjour,

Nous sommes vraiment désolés d'apprendre que votre poster est arrivé dans cet état.

Malheureusement, nous ne sommes pas en mesure de retracer votre commande avec les informations fournies ici. Nous nous efforçons de répondre à toutes les demandes et préoccupations dans les 48 heures, il est donc possible que l'e-mail ne soit pas arrivé au bon endroit. Pourriez-vous vérifier s'il a été envoyé à la bonne adresse e-mail ? Si vous pouviez nous envoyer un e-mail à support@gallerix.com avec votre numéro de commande et « Trustpilot » dans la ligne d'objet, nous examinerons la situation rapidement.

Nous apprécions vraiment vos commentaires et nous nous engageons à résoudre ce problème pour vous.


//Gallerix

Vastaus yritykseltä Gallerix

7. jouluk. 2024

Hi Christina,

Thank you for sharing your wonderful experience with us! We are happy to hear that you found the perfect design and that everything arrived quickly and in perfect condition.

It's nice to know that our service and product exceeded your expectations and we appreciate your trust in us despite the mixed reviews.

We look forward to welcoming you back for your future orders and are always here to ensure your satisfaction. Thank you again for choosing us! 😊

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Hallo Christina,

Vielen Dank, dass Sie Ihre wundervolle Erfahrung mit uns teilen! Wir freuen uns zu hören, dass Sie das perfekte Motiv gefunden haben und dass alles schnell und in einwandfreiem Zustand angekommen ist.

Es ist schön zu wissen, dass unser Service und unser Produkt Ihre Erwartungen übertroffen haben und wir schätzen Ihr Vertrauen in uns trotz der gemischten Bewertungen.

Wir freuen uns, Sie bei Ihren zukünftigen Bestellungen wieder begrüßen zu dürfen und sind immer da, um Ihre Zufriedenheit sicherzustellen. Nochmals vielen Dank, dass Sie sich für uns entschieden haben! 😊

//Gallerix

Vastaus yritykseltä Gallerix

27. marrask. 2024

Hi,

Thank you for sharing your thoughts with us. We completely understand how reviews can influence a customer's decision, and we sincerely apologize if any of the feedback you read caused concerns.

Customer satisfaction is our top priority, and we take all reviews seriously as part of our commitment to continuous improvement. We would like to clarify that we do not use the paid version of Trustpilot. Instead, we've chosen to use another review platform.

For comparison, you may want to visit our platform directly, where you'll find a broader range of reviews. There, you will see a significantly larger number of reviews, which provides a clearer picture of our customers’ overall experience.

If there’s anything specific that’s holding you back or any questions you may have, we’d be happy to address them directly.

We hope you’ll consider giving us a chance in the future, and we’re here to assist you should you change your mind.

Thank you again for your time, and we wish you a good day.

//Gallerix

Vastaus yritykseltä Gallerix

17. marrask. 2024

Hi,

Thank you for your feedback. We’re sorry to hear you’re disappointed with your poster.

Regarding the delay, after reviewing your order, we see it was shipped two days after purchase, and the tracking shows a delivery change was requested on your end, which may have caused the slight delay. Unfortunately, we can’t control these adjustments once the package is in transit.

Regarding the quality of the poster, we have previously sent you an email requesting a photo of the poster. This will help us determine if there’s an issue with the product you received, and allow us to offer you the best possible solution.

We kindly ask that you check your inbox for our email and send us the requested photo at your earliest convenience. This will enable us to assist you further and ensure we resolve the issue to your satisfaction.

We truly appreciate your patience and look forward to resolving this matter for you as quickly as possible.

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Bedankt voor uw feedback. Het spijt ons te horen dat u teleurgesteld bent over uw poster.

met betrekking tot de vertraging zien we, nadat we uw bestelling hebben gecontroleerd, dat deze twee dagen na aankoop is verzonden, en uit de tracking blijkt dat er aan uw kant een leveringswijziging is aangevraagd, die mogelijk de lichte vertraging heeft veroorzaakt.
Helaas hebben we geen controle over deze aanpassingen als het pakket al onderweg is.

Wat betreft de kwaliteit van de poster hebben wij u eerder een e-mail gestuurd met het verzoek om een ​​foto van de poster.
Dit helpt ons te bepalen of er een probleem is met het product dat u heeft ontvangen, en stelt ons in staat u de best mogelijke oplossing te bieden.

Wij verzoeken u vriendelijk uw inbox te controleren op onze e-mail en ons zo snel mogelijk de gevraagde foto te sturen.
Zo kunnen wij u verder helpen en zorgen we ervoor dat we het probleem naar tevredenheid oplossen.

We stellen uw geduld zeer op prijs en kijken ernaar uit deze kwestie zo snel mogelijk voor u op te lossen.

//Gallerix

Vastaus yritykseltä Gallerix

17. marrask. 2024

Hi,

Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet your expectations. After reviewing your order, we see it was delivered within 3 business days, but your return request was made outside our policy timeframe.

While our return policy is in place to ensure a smooth process for all customers, we made an exception in your case to assist with the return and refund.

Regarding your experience with our support team, we always aim to provide respectful and helpful service, and we understand how important it is to feel valued in every interaction.

Although we don’t believe the conversation was intended to be rude, we sincerely apologize if it came across that way. We truly value your feedback and appreciate your understanding as we work to improve our service.

Thank you again for sharing your thoughts with us. We hope to have the opportunity to serve you better in the future.

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Tak fordi du deler din feedback. Vi er kede af at høre, at din oplevelse ikke levede op til dine forventninger. Efter at have gennemgået din ordre, kan vi se, at den blev leveret inden for 3 hverdage, men din returanmodning blev foretaget uden for vores politiks tidsramme.

Mens vores returpolitik er på plads for at sikre en smidig proces for alle kunder, har vi gjort en undtagelse i dit tilfælde for at hjælpe med returnering og refusion.

Hvad angår din oplevelse med vores supportteam, tilstræber vi altid at yde respektfuld og hjælpsom service, og vi forstår, hvor vigtigt det er at føle sig værdsat i enhver interaktion.

Selvom vi ikke mener, at samtalen var beregnet til at være uhøflig, beklager vi oprigtigt, hvis det kom på den måde. Vi værdsætter virkelig din feedback og værdsætter din forståelse, mens vi arbejder på at forbedre vores service.

Tak igen for at dele dine tanker med os. Vi håber at få mulighed for at tjene dig bedre i fremtiden.

//Gallerix

Vastaus yritykseltä Gallerix

17. marrask. 2024

Hi,

Thank you so much for your feedback! We’re thrilled to hear that you found our service friendly and fast. However, we're truly sorry to hear about the long shipping times, and we completely understand how frustrating delays can be.

Unfortunately, we’re unable to trace your order with the details here. Could you kindly email us at support@gallerix.com with your order information and "Trustpilot" in the subject line? We’d love to review the situation and do our best to make up for the inconvenience.

We thank you for your understanding and look forward to hearing from you.

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Vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie unseren Service freundlich und schnell fanden. Es tut uns jedoch sehr leid, dass die Lieferzeiten so lang sind, und wir verstehen vollkommen, wie frustrierend Verzögerungen sein können.

Leider können wir Ihre Bestellung mit den hier angegebenen Details nicht zurückverfolgen. Könnten Sie uns bitte eine E-Mail an support@gallerix.com mit Ihren Bestellinformationen und „Trustpilot“ in der Betreffzeile senden? Wir würden die Situation gerne prüfen und unser Bestes tun, um die Unannehmlichkeiten auszugleichen.

Wir danken für Ihr Verständnis und freuen uns, von Ihnen zu hören.

//Gallerix

Vastaus yritykseltä Gallerix

17. marrask. 2024

Hi,

Thank you for sharing your feedback with us. We've reviewed your order and, unfortunately, it appears that the original package was lost in transit.

Our support team promptly assisted you the next business day after receiving your email by sending a replacement, which we’re happy to see has been successfully delivered. We also acknowledge that our response time was slightly slower than usual, as we needed to investigate the issue with the original package.

We completely understand that this could have been handled more efficiently, and we sincerely apologize for any inconvenience this caused.

In addition, we'll make a refund for the delivery fee so you won't have to pay for shipping. We truly hope this helps make things right, and we appreciate your patience and understanding throughout the process.

Thank you once again for your feedback! If you need any assistance in the future, please don’t hesitate to reach out. We wish you a good day!

//Gallerix

Vastaus yritykseltä Gallerix

17. marrask. 2024

Hi,

Thank you so much for your feedback! You are right, we don’t mount our posters on frames when shipping, as this aligns with our return policies. This way, our customers always have the flexibility to take advantage of our return options if needed. We appreciate your understanding!

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Mange tak for din feedback! Du har ret, vi rammer ikke vores plakater ind ved forsendelse, da dette er i overensstemmelse med vores returpolitikker. På denne måde har vores kunder altid fleksibiliteten til at udnytte vores returmuligheder, hvis det er nødvendigt. Vi sætter pris på din forståelse!

//Gallerix

Vastaus yritykseltä Gallerix

17. marrask. 2024

Hi,

Thank you so much for sharing your experience! We’re thrilled to hear that you’re happy with your poster and its quality. We truly appreciate your trust, especially after seeing the mixed reviews, and we're so glad we could exceed your expectations.

Your feedback means a lot to us and If you ever need anything else, don’t hesitate to reach out. Thanks again for your support!

//Gallerix

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Hartelijk dank voor het delen van uw ervaring! We zijn blij om te horen dat je tevreden bent met je poster en de kwaliteit ervan. We waarderen uw vertrouwen enorm, vooral na het zien van de gemengde recensies, en we zijn zo blij dat we uw verwachtingen hebben kunnen overtreffen.

Uw feedback betekent veel voor ons en als u ooit iets anders nodig heeft, aarzel dan niet om contact op te nemen. Nogmaals bedankt voor uw steun!

//Gallerix

Vastaus yritykseltä Gallerix

Päivitetty 17. marrask. 2024

Hi,

We sincerely apologize for the initial delay in receiving your package. After looking into your case, we’re happy to see that we were able to send a replacement, and it’s already been delivered to you.

We appreciate your patience and understanding throughout this process. We’ve also sent you an email with an offer to help make up for the inconvenience.

If you have any questions or need further assistance, please don’t hesitate to reach out. We're happy to help.

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Onze oprechte excuses voor de aanvankelijke vertraging bij het ontvangen van uw pakket. Nadat we uw zaak hebben onderzocht, zijn we blij om te zien dat we een vervanging konden sturen en dat deze al bij u is afgeleverd.

We waarderen uw geduld en begrip tijdens dit proces. We hebben u ook een e-mail gestuurd met een aanbod om het ongemak te compenseren.

Als u vragen hebt of verdere assistentie nodig hebt, aarzel dan niet om contact met ons op te nemen. We helpen u graag.

//Gallerix

Vastaus yritykseltä Gallerix

15. lokak. 2024

Hi Blake,

Many thanks for your review! Much appriciated.

// Gallerix

Vastaus yritykseltä Gallerix

14. lokak. 2024

Hi Brian,

Have looked at your case and more could have been done to avoid this. Truth be told a new order should have been sent as soon as you contacted us, that would have saved a lot of time rather than wait for the delayed/lost one to arrive.

Sent you an E-mail with some additional information regarding you order. Can you please take a look at that? Hope you feel that explains it all and that the solution presented is reasonable.

//Gallerix