Fuse. Arvostelua 

I compared a lot of student housing options in Riga before choosing Fuse and I'm glad I did. The room was furnished and actually matched the photos, which was not my experience elsewhere. What sold me was the coliving setup: private room, shared kitchen and common spaces, and events that made meeting people easy as an international student. The 12-month contract gave me a better rate than shorter stays. One small thing: I had a heating issue in November, but support sorted it out within two days. That responsiveness is why I'm writing this.

I am living here for the purpose of my studies and so I have also found one Apartment with Fuse which I have not confirmed to them yet.
It is a good stay and I am travelling a lot.

Great customer service. Quick assistance. Locations are very accessible.

Great experience with Fusestays. The booking process was easy, and the customer support team was very helpful and quick to respond. They resolved my issue promptly and provided the required documents on time. I am very satisfied with their service. Highly recommended!

I moved to Budapest for my Erasmus semester and was honestly dreading the housing search. Booked with Fuse before I even landed and the whole booking process took maybe 20 minutes online. The all inclusive rent was the biggest win for me: wifi, utilities, everything in one payment, no Hungarian utility contracts to figure out. My flatshare had 4 other international students and we still travel together. The 5 month contract matched my semester exactly so I wasn't stuck paying for months I wasn't there. Would 100% book again if I come back.

The booking process was smooth, the team was very responsive, and the property matched the photos perfectly. Highly recommend for students and young professionals looking for reliable accommodation.

İ really respect the team, because they are very helpful and friendly.Whenever i have a problem and text them, they reply within 2 minutes, it is very important for me.I have nor moved in yet, but i can’t wait to move in a enjoy it!!!

Update: their Operations team reached out to me and offered refund. They were apologetic about their representative and resolved it peacefully for me.

My case: I asked multiple times if they have cold air conditioning there in an apartment in Budapest before paying the 295 euros membership fee and their WhatsApp person claimed yes. After paying the fee, I got to read the contract and found out it was just heater. When I asked why they did not tell me it was heater, their WhatsApp person still said it was cold air conditioning. Only after I showed them the message from another colleague of theirs, that this person backed down and checked for me and yes it was just heater. I asked for either partial refund or providing electric fan and also got turned down.

It was fun, the idea of making drinks was fun and made new friends!! But maybe next time the host can plan games where everyone is involved or like board games or a whole group game like Mafia or the imposter!! Other than that everything was amazing and a nice experience!!!

the leak at the bathroom. And when i decided to go home for 2 months,the team, told me that i have to pay,for the utilities, that i actually didn’t use,i think its unfair

Honestly one of the best renting experiences I’ve had. The FuseStays team has always been available whenever I had questions and they’re very professional and kind. The accommodation is in amazing condition and you can tell they really care about quality and comfort.

I also really like how they try to build a sense of community between residents it makes the environment feel much more welcoming and enjoyable. Would definitely recommend!

Fuse is truly amazing. They always solve problems quickly. 10/10 recommended to anyone who is looking for a reliable and good accommodation.

Easy booking and you get what you have booked. Sending a child abroad can always be scary but we were happy that we got what we booked. From the first massages we felt secure and save with sending our child. Thank you

Had an awesome stay with Fuse from room inquiry to check-out. Everyone is responsive on my every concerns, room pricing is reasonable, apartments are clean and safe and most importantly, you have an instant vibrant community that won't let you feel isolated during your stay. Keep up guys!

So here I am being evicted from my overpriced, 800 euro 10 m2, moldy room in 2 weeks without any notice or communication from Fuse. I have paid a 750 euro deposit, moving in fees and one month's rent, meaning I’ve handed over 1600 euros for a single month of "living" in a disaster zone. To top it all off, I've been told the locks will be changed in 2 weeks if I don’t agree to move out.

If you are a student looking for a "vibrant community" and "quality living" in Vienna, stay far away from FuseStays. They sell a dream on their website and don’t deliver.

The "fully furnished, thoughtfully designed" rooms they advertise are a complete lie. The pictures on their site are clearly AI-generated and heavily edited; the actual room was missing half the interior shown in the photos, making me to buy my own furniture. Worse, the "hotel experience" they promise actually means moving into a smelly, moldy room that I had to deepclean and demold myself just to make it habitable.

FuseStays markets itself as a "community-driven" home with "kick-ass events." In reality, there is zero community and zero events. Their "24/7 support" and "digital experience" are non-existent. Trying to contact fuse is a nightmare the mail and WhatsApp are 2 different worlds that are not wel connected. They lure students in with the promise of "stress-free move-ins" and then abandon you the moment things go wrong.

When we tried to document damages (because they have a reputation for blaming tenants for existing issues), they promised an appointment with the city manager. They canceled it last minute, claiming the house was being "removed from their portfolio" and that it wouldn't affect our contracts. They even got our contract details wrong in their own email!

After 2 weeks of radio silence and ignoring my emails, WhatsApps, and calls, the actual landlord showed up. It turns out FuseStays has been lying to us. While they told us our stay was secure, the landlord informed us we are being evicted in early April. I now have exactly two weeks to find a new home and move all the furniture I had to buy myself.

FuseStays is predatory. They take advantage of international students, provide substandard housing, and then vanish when the legal situation gets messy. Do not trust their "Resident Stories" or "Reward System" the only reward you’ll get is a moldy room and a sudden eviction notice.

I rented accommodation from FuseStay as an Erasmus exchange student during the last winter semester. They seemed to be very professional considering their website, but the reality is very
different.
One of the main issues was communication. After moving in, it was often difficult to reach FuseStay. Messages frequently went unanswered, including reports about technical problems in the apartment.
During the rental period and especially after moving out, I was confronted with claims that I had caused damage to furnished items, although these issues appeared to be normal wear and tear.
Replacement costs were charged without clear explanations or invoices. Even requests for documentation or justification were not answered.
The handling of the security deposit was another major problem. The refund process took more than two months, and the reasons for deductions changed several times. At one point, unpaid rent was claimed despite full payment and proof being provided. These claims were later corrected, but replaced by other deductions, again without transparent documentation or invoices.
All in all, really I had a really bad experience with Fusestays. I wouldn’t recommend this landlord.

Perfect and I just want to say David is amazing! Great place for the price and location

Our apartment was one of the highlights of our stay in Budapest; cosy and comfortable and decorated with taste. The convenient location made everything easier. We would definitely choose it again and again!

I just completed my exchange semester in Riga and I am grateful to FuseStays about the experience. Even though there were some issues in the beginning, I am grateful to the city manager, Ingus, for always being available and reacting quickly to every request. I recommend FuseStays to any international student staying in Riga.

I rented an apartment from FuseStay in Riga during the last winter semester as an Erasmus exchange student. I chose this provider because the website and promotional materials looked professional and trustworthy. Unfortunately, my actual experience was very different.

After moving out and already while I was still living there, I was accused of causing damage to furnished items, although these appeared to be normal wear and tear. Replacement costs were charged without providing invoices or transparent explanations. In one case, I was asked to pay for the replacement of a washing machine at a price that was almost twice as high as the usual market price. Despite multiple requests, no documentation was provided to justify these costs.

The handling of the security deposit was also very problematic. The refund was delayed for more than two months, and the reasons for deductions changed several times. Allegations such as unpaid rent were made despite proof of payment and later withdrawn, only to be replaced by new deductions. Again, no invoices or clear breakdowns were provided.

In addition, the condition and furnishing of the apartment did not match the presentation on the website. The furniture was very basic and partly worn, which made high charges for small items feel disproportionate.

Communication during the rental period was another issue. After moving in, messages were often ignored, including reports of technical problems. I also received repeated rent payment requests even though the rent had already been paid and confirmed.

I later learned that several other exchange students had very similar experiences. Furthermore, the other positive reviews on Trustpilot are not particularly meaningful, as Fusestays explicitly sends emails offering a €10 discount on rentals for every 5-star review on websites such as Trustpilot or Google.

Based on my experience, I would strongly advise future students to be very cautious and would not recommend using this company as a landlord.

Update in response to Fusestays reply:
I have already contacted FuseStay multiple times in an attempt to clarify these issues, but my requests for invoices and supporting documentation were repeatedly ignored. The requested receipts were never provided, even after several follow-ups, including in the case of a washing machine that was charged at more than double the typical market price. Nevertheless, I will reach out to FuseStay again to try to resolve the matter directly.