Clement Browne Arvostelua 808

TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Second time using Clement Browne now. Steve managed the survey and fitting efficiently, leaving everything neat and tidy. The shutters are great quality and we'd definitely recommend.

Saanut 5/5 tähteä

Smooth process from first enquiry to installation. Excellent communication throughout our order. Steve the fitter was polite and has done an amazing job. We had Clement Browne shutters fitted abou... Näytä lisää

Saanut 5/5 tähteä

From initial visit to fitting the process has been faultless samples recieved sales visit was not pressurised at all. Andy the fitter arrived early waited outside untill start time, came alone whic... Näytä lisää

Saanut 5/5 tähteä

This is now the third time we have engaged Clement Browne to fit shutters. This time it was just one window, but the previous two occasions added up to over 10! Why have we come back? Because quite si... Näytä lisää

Yrityksen tiedot

  1. Kaihdinliike

Yrityksen kirjoittama

We manufacture, supply and fit beautiful window shutters.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

808 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 50 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

We had a great experience with Clement Browne

You can book an appointment online through the website which made everything clear from the outset, and Darren delivered a professional and tidy installation. The shutters are excellent quality and have made a real difference to our home.

31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Avoid

I would avoid this company at all costs. The shutters fitted failed within the first six months. This included cracking of the veneers, failure of the locks and the Louvres falling out of the frame. The installer revisited the house and confirmed the faults were due to the factory. However the company dragged out the complaint for 8 months. They are now claiming the faults are not covered by the warranty. I am now haloing to escalate to the small claims court. Avoid

25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Smooth process from first enquiry to…

Smooth process from first enquiry to installation. Excellent communication throughout our order.
Steve the fitter was polite and has done an amazing job.
We had Clement Browne shutters fitted about 10 years ago and they’re still as good as new, this was our return visit to have them installed in two more rooms. We wouldn’t go anywhere else.

16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Clear process from day one

A fantastic experience throughout. The initial Zoom studio appointment was extremely helpful and made the whole process clear and straightforward. Steve managed both the survey and fitting with professionalism and care, leaving everything neat and tidy. The shutters are excellent quality and we'd happily use Clement Browne again.

7. maaliskuuta 2026
Saanut 5/5 tähteä

The service was exceptional from start…

The service was exceptional from start to finish. Darren's workmanship was meticulous, and he left everything spotless once the installation was complete. The shutters are superb quality and have genuinely enhanced our home. We wouldn't hesitate to recommend Clement Browne.

5. maaliskuuta 2026
Saanut 1/5 tähteä

Avoid this company

I was initially given a guide quote of £2,651.20 for shutters through Clement Browne’s online system and Zoom consultation, which I was happy with and prepared to proceed on that basis.
However, after paying £95 for a measuring appointment, the final quotation increased significantly to £3,777.80 — over 40% higher than the original guide price. While I appreciate that final pricing may vary following an in-person survey, the scale of the increase was unexpected and not adequately explained beforehand. The website states that prices may vary depending on factors such as shutter configuration and tilt mechanism, but this does not sufficiently prepare customers for such a substantial change in cost.

I was also disappointed with the communication throughout the process. I struggled to get through on the telephone to discuss my concerns, which added to the frustration of trying to resolve the issue.

In addition, the £95 measuring fee is retained even if you choose not to proceed. While it is described as deductible from the final balance, I do not believe it was made sufficiently clear at the time of booking that this fee would be non-refundable if the final quotation turned out to be significantly higher than the guide price.

I have attempted to resolve this directly with Clement Browne but remain disappointed with the outcome.

Overall, the lack of pricing transparency, difficulty in communication, and the way the survey fee is handled left me feeling very disappointed with the experience.

3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Clement Browne-logo

Vastaus yritykseltä Clement Browne

Hi Freya,

Thank you for taking the time to share your feedback. I’m sorry to hear that the experience did not meet your expectations.

The guide price provided through our website is generated from the measurements and product options entered by the customer and is intended to give an initial estimate only.

The purpose of the paid site survey is for our surveyor to attend the property, take precise measurements and confirm the final configuration and specification before a formal quotation is issued.

In this instance the measurements used for the guide price and the final survey measurements differed, and the specification selected during the survey also changed. As a result the confirmed quotation differed from the original guide estimate.

The £95 fee relates to the professional site survey and technical specification service carried out at the property. This includes a surveyor travelling to the property, completing detailed measurements and confirming the final specification required before any order is placed. Where a customer proceeds with an order this fee is deducted from the final balance.

In this case we were pleased to arrange the survey following a recommendation after previously completing two installations for your mother, and we travelled to Newcastle to carry out the survey as requested.

We always aim to make the process clear and transparent and are sorry that this was not your experience on this occasion.

Kind regards,

Jason
Clement Browne

Saanut 5/5 tähteä

Highly recommended

We had a lot of work done in our home and the service was absolutely fantastic. Darren was professional, tidy, and took great care throughout the installation. The shutters are beautiful and regularly admired by neighbours who often stop to comment on them.

3. maaliskuuta 2026
Saanut 5/5 tähteä

Brilliant service all the way through.

The shutters are fantastic and Steve fitted them perfectly with great attention to detail. Switching from curtains made such a difference - I’ve already recommended Clement Browne and will definitely be back for more.

19. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

First class service

I highly recommend Clement Browne for their first-class service. From the initial studio appointment and on-site visit through to the final fitting, everything was handled smoothly. The shutters look fabulous and were well worth the wait - we’ll definitely be ordering more soon.

9. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent all-round experience

The team were helpful and knowledgeable, taking the time to guide us through the options and bring samples to help us decide. Kevan's installation was immaculate. We're absolutely delighted and would highly recommend Clement Browne.

1. maaliskuuta 2026
Saanut 5/5 tähteä

Great communication

We’re really glad we chose Clement Browne. The initial Zoom survey was very helpful and gave us confidence in our choices, and although there’s a small cost for the on-site survey, it’s deductible, which we appreciated. Communication was quick, the live chat was genuinely useful, and Steve fitted the shutters beautifully - clean, tidy, and very professional.

22. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Worth the upgrade

I’m absolutely thrilled with my new shutters - they’ve completely transformed my lounge. Kevan managed everything smoothly from start to finish. They’re not the cheapest, but the quality is exceptional and well worth the investment.

10. joulukuuta 2025
Saanut 5/5 tähteä

Professional experience from start to finish

From initial enquiry to installation, everything was handled smoothly. After speaking with a few other companies, Clement Browne stood out for their expertise and clear communication. The end result looks superb - highly recommended.

17. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Exceeded my expectations

I can’t recommend Clement Browne highly enough. From the first appointment to the final installation, everything was smooth and well organised. The shutters look stunning and were well worth the wait - we’ll definitely be ordering more in the future.

5. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service

We recently had shutters fitted and are really pleased with the result. The installation was done to a high standard and everything was left clean and tidy afterwards, which we really appreciated. I wouldn’t hesitate to recommend this service.

8. lokakuuta 2025
Saanut 5/5 tähteä

Would 100% recommend Clement Browne

Would 100% recommend Clement Browne. From start to finish we’ve had a great customer experience.

Fitter Steve was incredible. Left our house cleaner than he found it!

The shutters have transformed our house.

We went for the black out blinds that are built in to the shutters - they look great and work fantastically well

28. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic experience was perfect from start…

The experience was perfect from start to finish. The lady processing the order and payment was professional, helpful and friendly. Steve the fitter was absolutely superb. We have used this company three times now, twice with Steve as our fitter and we would not go anywhere else.

24. kesäkuuta 2025
Oma-aloitteinen arvostelu

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin