Very disappointing experience with…
Very disappointing experience with Grail Cart. I won a specific high-value Pokémon card that was displayed on their platform as an available prize. After I won and chose to receive the physical card, I was informed that they did not actually have the card to send me.
Instead, I was offered roughly $300 in compensation/replacement value. My biggest issue isn’t simply the dollar amount — it’s that I spent money participating with the understanding that the specific prizes being displayed could actually be won and received.
I have screenshots documenting the prize, my win, and my communications with the company. I’ve tried to resolve this directly, but so far I have not received the card I won or a resolution that I believe reasonably addresses the situation.
Based on my experience, I would strongly recommend that anyone using Grail Cart confirm exactly how prize fulfillment and unavailable prizes are handled before spending money on the platform.
