The chandelier design was very beautiful and modern, and the lighting quality was excellent. However, there were several issues with the product. Some of the stainless steel parts had scratches, the... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I ordered several lights from Furnoo London. All arrived in good quality and as you can see on pictures in the online shop. I also needed the service agent and I always got a fast response and accur... Näytä lisää
Yritys on vastannut
The lamp we ordered has a stylish design, but unfortunately it had a few manufacturing defects. It is slightly crooked and wobbles, which is disappointing for a product in this price range. However, c... Näytä lisää
Yritys on vastannut
I was not convinced by the item I bought. I asked for a return and refund. The exchanges of e-mails with the Team Furnoo and in particular with Carla were very professional and helpful. I am very grat... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At FURNOO London, we specialize in enhancing living spaces with a thoughtfully curated selection of exquisite decorative items. We believe in the transformative power of decor to shape the ambiance of any home or office. Our products, meticulously chosen for both quality and style, are not just aesthetic enhancements – they are striking statements that elevate the overall atmosphere of your space.
Yhteystiedot
AA House 43, 27 Old Gloucester Street, WC1N 3AX, LONDON, Yhdistynyt kuningaskunta
- contact@furnoo.co.uk
- furnoo-london.com
3,7
Keskitasoinen
54 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Several weeks since my order
Several weeks since my order, and no delievry yet … According to the tracker, it seems that package has been in Germany from quite some time without moving … I asked for an estimated delivery date but no response yet ..
11. huhtikuuta 2026
The chandelier design was very…
The chandelier design was very beautiful and modern, and the lighting quality was excellent. However, there were several issues with the product.
Some of the stainless steel parts had scratches, the installation was very difficult, and there was no instruction manual included. There was also black debris inside the glass globes, so we had to clean them before installation. In addition, some globes could not be fully tightened onto their holders, which made certain parts feel lower quality.
The tracking and delivery process was also unclear and confusing, and the delivery updates were not very accurate.
7. huhtikuuta 2026
Thank you Furnoo London
I have received all the lamps on time and all i can say is they are amazing.. Thank you !!
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear Rebecca,
Thank you for your wonderful feedback! We are absolutely delighted to hear that all your lamps arrived right on time and that you find them amazing. Ensuring our customers receive beautiful products promptly is exactly what we strive for. Thank you for choosing Furnoo London to brighten your space!
Best wishes,
Team Furnoo
Chinese dropshipper
The lamp is a generic product dropshipped from China. The product photos on the website show an organic, clay-like texture, but the actual item has a cheap, smooth plastic surface that looks nothing like what was advertised.
They even provide a tracking number that ends with 'UK,' but this is not a valid Royal Mail tracking number and returns no results when searched. A quick reverse image search reveals that the same product is sold on AliExpress for a quarter of the price.
I should have done my research before buying, but the misleading photos and fake tracking number are clear red flags.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear Yuko,
We are genuinely sorry to hear that you are disappointed with your recent purchase, as customer satisfaction is always our top priority.
Our customer support team has actively tried to reach out to you to resolve this, but we haven't received a response yet. Please kindly check your inbox and spam folders.
To address your concerns: we offer a diverse catalog of over 250 products and operate with four different warehouses. Because of this, our logistics, tracking formats, and shipping partners vary depending on where a specific item is dispatched from. While we take great pride in the quality of our pieces and have countless satisfied customers, we take your feedback regarding the material very seriously.
We completely stand behind our brand, but we also want you to be fully satisfied. If the product did not meet your expectations, there is no issue at all. We are ready to send you a free return label and process a full refund immediately.
Since we are unable to reach you, please reply to our previous emails or contact us directly at contact@furnoo.co.uk so we can make this right for you.
Best regards,
The Furnoo London Team
I was not convinced by the item I…
I was not convinced by the item I bought. I asked for a return and refund. The exchanges of e-mails with the Team Furnoo and in particular with Carla were very professional and helpful. I am very grateful for her assistance in the process.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear Nicole,
Thank you for your kind words! While we are sorry that the item wasn't the perfect fit for you this time, we are absolutely thrilled to hear that Carla and our support team provided you with a seamless and professional experience. Exceptional customer service is a top priority for us. We hope to have the pleasure of welcoming you back to Furnoo in the future!
Warm regards,
Team Furnoo
Produkt is naar onze wens goed en…
Produkt is naar onze wens goed en onbeschadigd aangekomen.
Een nadeel is dat de levertijd wel echt lang was.
26. maaliskuuta 2025
Vastaus yritykseltä Furnoo London
Dear Customer,
Thank you so much for your feedback! We are delighted to hear that you love the product and that it arrived in perfect condition. We sincerely apologize that the delivery time took longer than expected on this occasion. We are continuously working closely with our logistics partners to speed up our shipping processes. We hope you truly enjoy your new piece!
Best regards,
Team Furnoo
Very happy with the lamp and with all…
Very happy with the lamp and with all connected, communication, delivery, packaging. Highly recommend
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear Georgia,
Thank you so much for this wonderful 5-star review! We are absolutely thrilled that you had such a perfect experience from start to finish—from our communication and packaging to the lamp itself. Your high recommendation means the world to our team. Enjoy your beautiful new lighting!
Best wishes,
Team Furnoo
Great company and amazing customer service.
Great company and amazing customer service. Resolved queries professionally and quickly.
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear V Sanghani,
Thank you for taking the time to leave such a fantastic review!
We are so happy to hear that our team could resolve your queries quickly and professionally. Providing top-notch customer support is at the heart of what we do, and your kind words truly make our day. We look forward to serving you again in the future!
Warmly,
Team Furnoo
Rápidos y eficaces ante un problema
Destacar la celeridad en la respuesta ante un problema y la disposición para solucionarlo. Todo sumado a una relación calidad/diseño/ precio inmejorable. Ha sido mi primera compra pero no la última
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear Eva,
Thank you so much for your wonderful feedback! We are thrilled to hear that our team could resolve your issue quickly and effectively. Offering an unbeatable balance of design, quality, and price is exactly what we strive for at Furnoo London. We are delighted that this was a great first experience, and we can't wait to welcome you back for your next purchase!
Warm regards, Team Furnoo
Nice design, quality not the best, good support
The lamp we ordered has a stylish design, but unfortunately it had a few manufacturing defects. It is slightly crooked and wobbles, which is disappointing for a product in this price range. However, customer support was very helpful and offered us a discount as compensation.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear Aaron,
Thank you for taking the time to leave an honest review. We are so glad you love the stylish design, but we sincerely apologize that the craftsmanship on your specific item fell short of our usual standards. While occasional manufacturing hiccups can happen, we are very pleased that our customer support team was able to step in quickly and provide a fair resolution for you. Your feedback is incredibly valuable as it helps us improve our quality control. We hope the lamp still adds a beautiful touch to your space!
Best regards, Team Furnoo
KAJA Lamp!
I got the KAJA Lamp from Furnoo London. It creates such calming mood in my living room… Thank you
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear Nicholas,
Thank you for the glowing 5-star review! The KAJA lamp is definitely a favorite for creating a relaxing, warm ambiance, and we are absolutely delighted to hear that it brings such a calming mood to your living room. Thank you for choosing us to light up your beautiful space!
Best wishes, Team Furnoo
Order two different models and all i…
Order two different models and all i can say is they are as good as like the images. Thank you!!!
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear Paulina,
Thank you so much for your kind words! We know how important it is for online purchases to match expectations, so we are absolutely thrilled to hear that both models look just as beautiful in your hands as they do in our pictures. We hope they add the perfect touch of style to your home.
Warmly, Team Furnoo
Good customer service & quality
I ordered several lights from Furnoo London. All arrived in good quality and as you can see on pictures in the online shop.
I also needed the service agent and I always got a fast response and accurate solution for my issue. Very good and rarely to find with online shops. So I really can recommend this store.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear Verena,
Thank you so much for this incredible review! We are thrilled to hear that you love the quality of your new lights and that they look exactly as you expected from our photos. Providing fast, helpful, and accurate customer support is something we truly pride ourselves on at Furnoo London, and we are so glad our team could assist you smoothly. Your high recommendation means the world to us. Enjoy your beautiful new lighting!
Warm regards, Team Furnoo
I have had a great experience with…
I have had a great experience with Furnoo London. My package came broken due to the carrier and they immediately sent me a replacement item!! Thanks again to Carla from the team!!
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Thank you for sharing your experience with us!
We’re truly sorry about the issue caused by the carrier, but we’re very glad we could resolve it quickly for you.
Your kind words mean a lot to us, and we’ll be sure to pass your thanks on to Carla 🤍
Enjoy your light!
Possible Fraud
I’ve ordered moon lapm on 28.November still waiting for it 11.December
And today I’ve got the email to review as this was supposedly delivered…
Seriously?
On trucking status still says in transit..
But how long do you need to send something to Dubai from China..
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear CJ,
We take such serious accusations to heart, as transparency and customer satisfaction are the core values of our brand. We would like to clarify the situation regarding your Moon Lamp.
According to the official tracking records, your order was safely delivered to a designated local pickup point in your area, rather than directly to your door. Our customer support team reached out to you multiple times via email to provide you with these collection details and assist you, but unfortunately, we never received a response.
Since the system marks it as successfully delivered to the pickup location and we haven't heard back from you despite our efforts, we assumed you had collected your item. We completely understand the frustration of receiving an automated review request while you were unaware of the delivery status, but please rest assured that your order was fulfilled.
If you still haven't retrieved your package or are experiencing any further issues, please reply to our previous emails or contact us directly at contact@furnoo.co.uk. We are always here to help and ensure this is fully resolved for you.
Best regards,
The Furnoo London Team
Le design est bien mais la qualité…
Le design est bien mais la qualité d’éclairage n’est pas très belle. Je suis déçu pour le prix.
9. marraskuuta 2025
Vastaus yritykseltä Furnoo London
Hi Guillaume,
Thank you for taking the time to share your feedback. We are glad to hear that you appreciated the design of the product! However, we are truly sorry to hear that the lighting quality did not meet your expectations given the price point.
We take quality and value for money very seriously, and your comments will help us improve our future collections. We would love the chance to turn this experience around for you. Please feel free to reach out to us directly at contact@furnoo.co.uk so we can find a solution that makes you happy.
Best regards, Furnoo London Team
Item has arrived on time
Item has arrived on time. Very good quality. Thank you.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Thank you so much for your lovely review! We are thrilled to hear that your package arrived on time and that you are happy with the quality. We look forward to serving you again!
Best regards, Furnoo London Team
Great quality and service
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear Customer,
Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.
If you ever need any assistance, we're always here for you.
Warm regards,
Furnoo London Support Team
Great quality!!
I have ordered from LIDEN collection and I am more than happy!! Thank you
20. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Furnoo London
Dear Amber,
Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.
If you ever need any assistance, we're always here for you.
Warm regards,
Furnoo London Support Team
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