NCRSSFTY Arvostelua 

ordered 29 sept, expected 6 to 9 working days delivery, fobbed off, not able to contact by phone, emails delayed in replying, promises made and only just got my refund on 6th November. Awful company to deal with, please dont bother.

I wish I'd read these reviews before ordering. I ordered hundreds of pounds worth of runners etc, which were sent to the wrong address. Customer service is non existent, never received my items and waiting on a reply for any kind of refund. Total waste of time.

Don't buy any product from them!!!
Terrible company, one liar better then another!!! Should be 0 points but scale unfortunately started from 1
I'm waiting for my refund money,but nothing

Ordered some drawer runners, after a week I queried where they were and was fobbed of with a story about having to check with Evri (even though I had not been given a tracking number). Looks like I am going to have to try and get my money back through the bank. Do I really have to go to Trustpilot every time I want to buy from an online website nowadays 😡

I should have read the reviews.
Scammers.

Terrible , terrible terrible , did on receive products, they would not provide a tracking number to track the shipment, i suspect it was never sent.
We did finally get a response when we raised a claim with Amex and the order was cancelled.
Don't be fooled by the low prices it matches the terrible service.

Ordered 2 sets of drawer sliders which I never received, no confirmation of dispatch, when I emailed to ask where it was I got a reply saying they would contact parcel force and let me know. Never heard back.
Eventually I emailed and asked for a refund to which I did not get a response.
Fortunately I had paid with Paypal and opened a case with them. I was then paid back within a day.
This company does not care and should be avoided.

Dreadful! Placed an order 2 months ago and received nothing. Blamed on Parcel Force who I doubt had anything to do with this order. Now waiting for a refund. Take your chance if you want but I will not be using them again. So many other Companies to choose from who opperate a lot better than this. Really dissapointing.

I am a kitchen and bedroom fitter and regularly need specific fixtures and fittings for a range of uses. Furnica specialise in just about every fixture and fitting that I’ve had to find. Plus their customer service is bang on, they’re really friendly and helpful and I have repeatedly recommended them to trades and businesses of all shapes and sizes! Top company.

Took a week and contacting customer service to get product shipped. (Still marked not shipped in the account!).
BEWARE: Drawings with DIMENSIONS are INCORRECT for all items ordered. Measure yourself!

wastetimers

Scam Website

Phone number hangs up - e-mail not responded to. Money taken and no products arrived after weeks. Don't order

Is this an SCAM!!!!! Absolutely dreadful service! My delivery is late, mobile number goes straight to voicemail. Never answer there email. I have not even got the product yet so if the service is anything to go by I don’t holdout much hope. I feel like this is a scam and I am seriously considering reporting them to the Police. I am gonna have to take a drive down to there premises to get my money back. Shocking service….. I would give it a 0 if I could as it does not deserve. 1 star.

This has got to be the most unreliable company I have ever purchased from.
After reading the reviews and being told by the wife to avoid them, I took a gamble and placed an order for a wardrobe. To cut story short, 3 weeks down the line and after poor communication as they don't have a number that can reach them, I am being given one excuse after the other. Final excuse being that they are having difficulty with their supplier in Germany and can't give a date. Meanwhile, a dresser I ordered from China has long arrived within this same period. Avoid for your own good.

This would have been a 5 star review if it hadn’t been for one niggling problem.
The massive range and the excellent quality of the products is beyond doubt.
I am incredibly pleased with the results I have had and will most definitely recommend the company and its products (in fact I have already posted this as a brilliant fix for an ongoing problem to my peers).
The website gives consistent delivery times of 2-4 days for most of the products (except furniture). Although some of the products may be kept in stock, it seems that many are ordered from Europe (Poland?) only once the order has been processed.
This is really not a problem as the quality is excellent but, please Furnica, be realistic and honest about delivery times!!!
We normally do full due diligence before we order from the interweb but only checked the reviews after we realised that we weren’t going to receive our order within the stated timeframe. We became very sceptical and thought we were going to lose out. But, after a few email exchanges, it arrived about 10 days late.
Email exchanges were a bit vague but they did respond to every one very quickly.
Please don’t try to ring them because that will only end in frustration as I believe (maybe unfairly, I just don’t know) that all of the administration is done outside of the UK.
None the less, I would highly recommend the company and its products but be realistic about the delivery times.
To Furnica I say, I don’t mind where you are or what your origins are, your products are excellent but you don’t need to mislead people about delivery times. People would prefer total honesty so that they can plan.
Very kind regards

What a thoroughly professional company. Firstly they are beyond competitive, they are simply much cheaper than their competitors with identical products. I bought 50 hinges in early March 2024 for a very good price. They were delivered quickly and were well packaged. When I needed a few more hinges the company bent over backwards to allow me to complete the installation quickly. Indeed, they were delivered the next day. I give this company my unreserved recommendation to any potential purchasers. Thank you FURNICA for being so helpful and for keeping your prices low. I am thoroughly impressed!

I've experienced the worst customer service ever; i have ordered a chest of 8 drawers, which was supposed to be delivered in 2 packages; Furnica decides to send 1 package with Parcel Force and other package with DPD; why split 1 order, 1 piece of furniture between 2 courier companies!!! 1 parcel was sent to the home address the other parcel from DPD never arrived; when trying to call the mobile number on the website, im getting an automated recording stating calls cannot be connected to this number, great!!! So cant speak to anyone; sent an email , no response to that !!! i will make sure not to ever buy from them again

cannot get hold of Furnica having delivered my order short ????

I purchased two bedside tables and a chest of drawers, and for the price I paid, they are good. The bedside tables are very cute, and the chest of drawers matches the colour of my wardrobe. The customer service team responded promptly when we reported that one of the cam locks was broken, and they are sending a few replacements. I am a happy customer and will buy from this company again.

Orders some runners/rails for some drawers. From the pictures they looked like an exact match for the ones that I needed to replace, and when they arrived they were exactly as described. Delivery was very quick. A 100% smooth experience.