Frontier Communications Arvostelua 850

You're up there with spectrum for being some of the worst people I've ever dealt with when it comes to my internet. I sit here and I scrimp and scrape everything I had to pay my internet and I'm literally short some and you guys don't even have people to talk to on the weekends but you have plenty of people that will answer the phone to make you more money to get you more clients to set up more service so you greedy people lost somebody and then to hurt me even more you lied to me three times you've lied to me I've had people lie to me on your phone I've had people lie to me on your internet and I've had people lie to me on facebook. So you know what y'all can take your internet and you know what you can do with it. Start taking care of your people and start caring about them and stop caring about yourself

The Internet itself is not bad. We don't use it for gaming or anything but their customer service is horrible. Every time we lose Internet it it 7 to 15 days to get it fixed. You schedule an appointment for a tech and they cancel it saying they are working on it remotely. You can not speak to a human. Only a bot who can never help you. Not only is our Internet out, our locks, TV which we pay $90 a month for, our thermostat etc are all offline. We have now once again been with out internet for 6 days and it's Friday so no one will be out until Monday at the earliest. Last time is was 16 days with zero service. They really need to do better and quit uping their monthly charges. We have went from $49, to $55, to $68 to now $89 and for what? Crappier service. Do better Frontier.

Back in June I added my girlfriend to the bill two weeks later I get two new boxes why did I get to no boxes I have no idea how I call them all or sorry just shipped them back take them to a UPS store and ship them back also that means I’ve got to take time out of my day drive 5 miles drop them off at UPS because of your screw up the next month goes by I call to change the payment to change the bank that the payment comes out of you wouldn’t think that would be a problem no not really to weeks later two more boxes show up this time I’m not shipping them back I call them and I tell them why did you ship boxes then I get a bill in the mail a couple months later $265 because I didn’t ship the boxes back and I told him I’m not shipping them back you shipped them to me I didn’t request them you can pick them up months go by I had auto pay I happen to catch it before the bill ; turn off my auto pay I boxed everything up shipped them back I’ll be glad to pay $10 more a month to spectrum so I don’t have to deal with that kind of crap

Frontier is the worst company I’ve ever had the displeasure of working with. 2 days after setting an appointment for self-install, my order was cancelled without warning. I then spent over 2 hours trying to create a new order while speaking to 2 sales reps, 1 customer service rep, and 1 retention rep.

After that painful call, I learned the earliest install date was now 6 days away instead of tomorrow. So I went with a competitor who helped me in 12 minutes and could send a technician in 1-2 days (WOW hint hint).

Today I called again to cancel my Frontier order. That took 45 minutes and 2 phone calls, including an automated system and a disconnect. During that call, I also learned the previous tenant hadn’t cancelled their service and their account was past due.

Your process has failed. A new customer shouldn’t have a bad taste in their mouth before making their first payment. I’ll be sharing my experience here and on other review platforms.

If I could rate 0 I would. Frontier is perfect when you first get it, then speed depletes overtime. Was on phone over 2 hours trying to get them to fix my net speeds I pay for (2gb) and they come out telling me that it is just fine on there end and that a tech will have to come out and check it, but want to CHARGE me $150.00 just to get a tech out here. Take this crap back I will find another provider!

I'd give zero stars if I could. Paying for 2 GB of internet and getting 2 Mbps over Ethernet right now. Horrible customer service who puts you on hold for long periods of time with nothing to show for it. I wasted an hour and a half once trying to setup a new router they sent me because the previous TWO routers they sent me both had trouble with ethernet speeds. I returned their garbage and used my own router which finally gave me the speeds I pay for. Will be switching providers soon

On 10/14/2025 I signed up with Frontier from Susan Christian-Hancock who that came to my home. I was told that I would have a one month free trial. I was also told that unlike other Internet companies you pay after you use the service, not before. Two days later the lines and modem was installed. On 10/17 I received a bill that was due in Nov 7th. I called Susan several times with no response. I text her on 10/17 and her response was, “No I never say free. It’s 30days satisfaction period and you get your first bill in 25-27 days. You can go on app and select the day you want your billing cycle to be if you need to do that as well”.

This was not what I was told and I’m already concerned about the first bill and customer service so I text her back that I wanted to cancel. She never responded. I went on the app to cancel and it is not possible to cancel on the app. I found a phone number and called on 10/20, the VRU message stating that Mondays are the busiest phone days, try back another day and disconnected.

I called the number on 10/27, after a 10 minute wait time I spoke to a Customer Service rep that had to transfer me to the department that could cancel my account. After 5 minutes I spoke to someone who continued to “save my account” by offering other offers and telling me that they have 3rd party initiators but they will look into the person that gave me misinformation. She proceeded to tell me that she could not cancel my Frontier account unless I had the pin number that is on the mortgage statement. After 45 minutes on the phone I was told that I owe $270.63 because I have to pay for the first month and the line hook-up AND if I didn’t return their equipment in time I would owe them $1,000.00.

I started phone only service, to replace landline 12 days ago. I couldn't call out for three of those days. Today I was forced to agree to an E911 message by hitting number one and message said I will be down up to 72 hours. Chatting with them was of no help. So it doesn't look good at this point. I just love paying for a service I can't use. I should have never signed up with them.

Literally every single holiday no joke every single holiday My service has been down. Thanksgiving, Christmas, 4th of July and now halloween weekend. Every time I have company over to my home to host an event my internet does not work. They never give reliable reasons for why the outages occurring and it's funny because sometimes we'll have an outage but my neighbors will still have fully functioning service. Customer service is a joke and I mean literally they laughed at me. When I told them I did not believe that I was having an outage because my neighbors still have service on both sides of my home they told me that I was mistaken. I walked over to my neighbor's house and both of them had functioning Wi-Fi. I've asked repeatedly to have my money returned for non-working days which has never reflected on my bill. And with an average outing of 5 days a month I do not have know how this company can call themselves reliable. I will never do business with this company I just found a more reliable service with four star rating and have gone to them today. Sorry Frontier, Tachus sends their love.

I'm looking for a new Internet this Internet isn't reliable at all.Tech support says hold on while we fix but guess what they send me to another and I have to repeat over and over.Internet has been out since noon today and can't get in touch with no one.The chat site is a joke.I am done

I would not recommend Frontier for internet services.
The rural area in which I lived, only had frontier as an internet option... I would have went with someone else, had that been an option.
The tech that came out was great! He was quick, clean and informational. The issue comes with the customer service team and Frontiers practices.
A few weeks after I had the EERO installed and set up in my home, the box/pole outside was struck by lightning. This affected me as well as a few neighbors. We lost almost everything electrical that was plugged in and running at the time of the strike to the box/pole.
Frontier made me buy a new EERO box ($150). This was a natural disaster, nothing I could have don't to prevent this but in order to get my internet back I was charged again for a new EERO Box. This went thru several phone calls and the refused any help to me and told me to pay or lose internet.
Now that I have moved, they are stating that even though I have paid for the box and its technically mine... I most return it, or I will get charged $150 AGAIN!
I say fine, just take the box.... now they are stating they will be charging $50 once the box is returned in order to clear all data off the box.
This is robbery, DO NOT USE THEM!

This has got to be the WORST Internet Provider. I’ve had the service for 3 months and my service has went out 8 times…8! Some of those days the service would be out for more than 12 hours. Then they try to upsell you on their unbreakable internet package. Which adds another $25 or so to your bill. Why the hell would I pay you more money for a service that SHOULD be working in the first place? It’s almost as if this is a tactic they use to try and get you to upgrade to that service. I’d rather chew fiberglass than to give you more money when your initial service didn’t even work. Safe to say I absolutely hate this company.

A little over a year ago hurricane Helene ravaged our area. Frontier hard wired phone lines were out for weeks into months. We were continually billed for our two lines despite having no service. Phone calls/chats after each bill received were at least a 25 minute session resulting in a promise the bills would be credited back (which they eventually did) but the bills kept coming for payment due over seven months later. We had migrated to cell service and had formally cancelled our service with Frontier which we previously tried but didn't work. Almost a year later from the storm we received a letter from their collection agency we still owed about $60. A letter back to them that we owed absolutely nothing for anything at all resulted in another repeat demand for the $60. We're paying it just to get them off our back. My feeling is Frontier, from the top down colludes to get as much as they can from a situation by wearing down their formally good customers and we never missed a payment, ever. My suggestion to anyone looking for wired or wireless phone service is to look elsewhere if you have the option. Their field service was always responsive and helpful and good to work with; it's a shame they expect that behavior from their workers but do the opposite themselves. No wonder people are skeptical and distrusting of big corporations.

They have had an outage for over 12 hours now. Their customer service sucks it takes you 20 minutes of talking to robots before you get transferred to a human in India. Then they keep you on the phone for another 30 minutes to tell you the service is out and it could be 48 hours. When we signed up they said there wouldn't be any price increases as long as we stayed subscribed but but months later they raised the price
They talked about how much faster their Internet speed is but I think Spectrum had as good or even better speed.

Good internet service; HORRIBLE company!

We made the switch from Spectrum just over a year ago based on the representations of a door to door salesman that came to our house. When the price ended up being more than what he represented it would be, we contacted him directly and were told that he's just a local salesman, that he was later told "in a conference call" that he shouldn't have told us what he did, and that we would have to take it up with "corporate." We were happy with the internet service, so we just let it go.

I have really learned how HORRIBLE this company is with their so-called "referral program," which seems to be a total scam. After receiving numerous emails offering $250 gift cards for every referral, I referred both my next door neighbor and my son. Months later, we have still not received any gift cards. Every time I attempt to contact customer service, it is almost impossible to get a live person, and when I do, I get excuse after excuse: first, it was that I had to wait until the sale was "closed" and service active for 60 days; later, it was that I had to wait 90 days; now (more than 100 days after installation), I'm being told that I need a "referral number," and their system no longer shows that I am a registered referrer. SCAM??!

I made a simple mistake in not shutting of my mother's service (she has Alzheimer's) right at the end of her vacation mode. She is on a very limited income so I called to see what could be done. Their customer service line is possibly the worst I have EVER experienced. Multiple layers of avoidance for speaking to a real person. If you get down the wrong thread it has no way to circle back. When I finally reach one after the system hung up on me 3 times, all they could say was, 'There's nothing we can do'. There is ALWAYS something that can be done, they just don't care. DO NOT open new service with them if you can possibly avoid it!

I would provide 0 stars if it was an option. This company "hooked" me with a contractor doing door to door sales (he was pretty good), and then proceeded to waste several hours of my time, and a half a day waiting around for an installer that never came. I never received any coherent communications from the company for why that happened, and was unable to determine in the end what happened, other than that the installer no-showed, claimed we were not here and he couldn't contact us, and then someone canceled the order 2 days later. I'm still not sure there wasn't some kind of fraud, but I can't quite figure out what the angle would be.

We recently switched from Spectrum to Frontier; just a few months ago. We are EXTREMELY unhappy with the experience. In the beginning, they did not seem to be able to get the appointment times to connect it, straight. There is really no way to get a person on the phone. Our internet connection is not working, as of early this morning, and we unplugged, reset, and restarted everything. The internet is my husband's access to the outside world, and he is disabled.

I was on their "chat" today with several different reps, explaining the situation, and they said the best they could do, is tomorrow morning. The "chat" session on my computer at my business, lasted over two hours.

Despite a supervisor coming on, they will not send anyone - today. They said they'd ship us new equipment, they told me to go home and make sure the cables were connecting properly, they did everything but get someone out there.

We were with Spectrum, which used to be Brighthouse, for years. We are planning on switching back to Spectrum as soon as we can.

There is NO WAY to get help from Frontier when it is needed. Stay clear!

I don't know how good the service is because they scheduled installation on two different occasions, were late both times, and were unable to actually complete the process on both occasions - all despite being told in detail about the great inconvenience being undertaken to ensure we could have someone be present during their scheduled delivery window. If you can get internet anywhere else, you should, and if you can't, resorting to smoke signals would be better than dealing with this utterly useless excuse for a company.

Summary:
On June 24, 2025, Frontier scheduled the burial of my service line. Since then I’ve had multiple scheduled appointments (four no-shows) and no work performed. One technician after the initial appointment told me they were “still waiting,” but no one has returned to complete the burial.

Frontier offered a temporary drop, but it would have wrapped completely around my house. I declined because of the high risk of accidental damage by lawn crews and the possibility I would be billed for that damage. I chose to wait for the proper buried line.

As of September 10, 2025, that’s ~11 weeks of delay with four missed appointments.

Impact:
I’m a college student and IT worker. I’ve rearranged my schedule repeatedly to be home for these appointments, which has cost me time and disrupted work and school. If Frontier were my only available internet, these repeated no-shows would put my coursework at risk.

Requested resolution:

Complete burial within 7 business days and confirm date/time in writing; or provide a temporary solution that does not expose me to liability for accidental damage.

Credits for every missed appointment and the extended delay.

A written explanation of why the burial has not been completed and how Frontier will prevent further no-shows.

Confirmation that I will not be charged for any provider-side delays or construction issues.

Evidence available: screenshots of appointment confirmations, call logs showing unanswered/failed appointments, and notes from the technician conversation.

Thank you for your help resolving this promptly.