Frontier Communications Arvostelua 850

Morgan Hill, CA fiber is awful. I googled rating websites which took seconds. I then clicked on here which took a few more seconds. The internet lags. Unusable. The speed is worse than DSL. I don't know how this is called fiber.

Terrible experience, bad internet, bad service. Don’t use!!

I Livestream for a living. I have hard buffering and packet loss for the last 3 months costing me over $8000. Frontier has consistently upsold me larger plans and more accessories and told me they"can't see any issues" on their end - just to find out there network is congested. They have oversold their service and now promise something they can't deliver.

My internet/ wifi has been down since Friday 11/28/25. Thinking Systems were overloaded due to Black Friday shopping, I waited until Saturday to connect with Frontier. My wifi keeps dropping intermittently. There is absolutely no way to speak with a human by telephone. It took 3-4 attempts with chat bot. I tried to provide info but bot insists on asking questions. I try to answer but bot gets impatient if I don't click on its preferred answer format, which doesn't have the correct answer to my problem. If it takes longer to respond to a specific request it thinks I've left the chat and closes chat; or, it offers to connect me with live chat. Live agent seems to follow a script. So, we go through the troubleshooting again. Still not enough time to complete requests before agent gets impatient, disconnects. One agent determines my service is on backup device. He says pull power and plug back in. So, when I do, I get disconnected and have to start all over! Now no service at all. I'm connecting with my cell phone data only. Agent wants me to check power for ONT which is on the outside corner of my house. I cannot access box because it needs a round key to open the box, which I don't have. By that time agent has closed chat because I'm not fast enough! I'm 79 years old! Not some spring chicken who can fly down steps and navigate the side yard without the risk of injury!! I finally connect with agent who can't reset ONT remotely and schedules service tech for 12/9. GREAT! Then several times I get reminder texts to find out if I still need service! Today I get text saying Frontier has done some work on their end and I should be able to resolve issue in 3 minutes. Just unplug power to ONT box. You know, the one I can't access!!! Finally I'm able to get my Nephew who has a round key in his toolbox and opens the box and resets the router. I reset the eeros in the house and I now have service. I searched all week end to find an email address or direct telephone for service. Even the Corporate number connects with recording to use their app for support. I found absolutely NO WAY to speak by voice to a real person at Frontier!!!! To say I'm seriously frustrated is the least of my dissatisfaction! This is the first time I've had to contact Frontier since install back in April 2025. Their actual system is fine, it's customer service that may cause customers to cancel and go back to Spectrum. Their service was lousy, but never any problem with speaking to person and service tech responded quickly.

If I could put no stars I would. Frontier is the absolute worst customer service, no local offices to have technicians come out in a timely manner, no flexibility in providing complementary tech services when there’s issues with frontier equipment. Unreliable, customer service, no follow-through, despite recorded calls. The worst I’ve ever experienced.

And I thought spectrum was incompetent? In Camarillo California- there has been an internet outage for three days-
This is 2025 - there is no such thing as an internet outage for three days-
Frontier is most definitely doing something illegal-

I have only had service with these folks for the three months- I have over 50 text messages Internet outage Internet restored etc- there are internet outages multiple times each week-

I have not once seen a frontier utility truck in my area doing one thing about it-

The internet is always out-what happens if you work from home? How do you make your living with incompetent internet services?

You folks are don’t absolutely nothing about and it is this reason I cancelled your service.

I just saw an ad on Facebook for frontier communications home internet for $19.99 with the phone number that I called. Speaking with the frontier operator I was getting ready to enroll and he tells me $60 a month!!! W.T.F?

Don't even have Internet, I'm not getting texts or update son the outage, and they won't let me talk to a representative. The automatic phone responder just says that because I'm in an outage they won't talk to me and the chat on the app doesn't load at all.

This company does know its backside from its elbow. Need an engineer...contact another number....if indeed you can get to someone in Customer service. I was going to be NEW customer and they managed to mess up totally. If they cannot take care of the basics you have to wonder what happens when you have a problem.

36 hour internet outage with no communication or transparency. Customer service was either automated garbage, or cookie cutter excuses if you were lucky enough to talk to a human. If fiber is available in my area through a different provider, I will be switching.

Frontier fiber is FAST. I only need the Internet 500 plan, but up to 7 GB is available. Installation by Kirk and Steven was professionally done and they were cordial. Remember for TV streaming services offering local channels, like Hulu Live, you will need to have the TV service reload your home address. Customer service was unaware of that issue. But they were very helpful setting up my online access. I had difficulty getting Frontier to honor the promotion they sent to my house as junk mail. It took extraordinary means to secure the promo including $100 sign up bonus. We will see about that. I expect years of reliable service. I used to get reliable service with Comcast Business, but not lately. Furthermore, Comcast Business cost more and was much lower bandwidth.

On 11/20/25 my husband spent over an hour on the phone with Frontier Internet due to a complete loss of service. The representative, Kim, walked him through extensive troubleshooting steps with no success. After wiping all of our access and equipment clean, she informed us that we would need new equipment and that the earliest shipment would take up to 72 hours.

We explained that we both work from home and rely on internet access for our livelihood, as well as for essential household functions such as our Nest thermostat. Despite this, no alternative solution was offered. When we requested to escalate the case and speak with a manager, Kim stated it would take an hour for someone to call us back. No manager has contacted us, no technician has been scheduled, and we remain without internet service.

This lack of support and resolution is unacceptable. Frontier’s failed equipment and inadequate customer service have directly impacted our ability to work and maintain our household.

Wow, what a scam. They got me to switch from Spectrum and swore that I had 30-60 days to try it at no cost. Not only did it not work as well as Spectrum, they ended up charging me $147 for early disconnection and restocking costs. And now I've got a hole in my wall and all of this equipment that I need to bring to UPS. Do NOT go with Frontier!

Surface wasn’t too bad while using it, but they increased my bill every year, and then when I went to cancel, I had to pay almost $300 after everything was set and done. That was with returning equipment in perfect condition. So just be very wary of the end cost, and make sure to cancel a month in advance.

I’m a new customer and I’m already frustrated and disappointed with Frontier. When the connectivity specialist knocked on my door and persuaded me to switch to Frontier internet, I was not told upfront that I would be locked into a contract and be penalized for earlier termination for INTERNET service. If I had known that, I never would have agreed.

After trying the service for less than two months and deciding it wasn’t the right fit, I found out there are surprise fees:
• $89 early cancellation fee
• $50 equipment restocking fee

So now I’m paying two full months of service plus an extra $140 in penalties for a service I don’t want to keep and am not satisfied with.

This lack of transparency feels disrespectful and misleading. Frontier should be upfront about contracts and fees before installation so customers can make an informed decision. I regret switching and would not recommend this service to anyone considering it. The supervisor told me there was nothing she could to waive any fee or credit my bill to offset the surprise $89 termination fee or the $50 restock fee. I was initially quoted $49 monthly bill only to receive bill at $59 per month. I WILL NOT RETURNING AS A CUSTOMER.

DO NOT USE FRONTIER INTERNET
I should have the heeded the AWFUL reviews, but I thought, how bad can it be? Turns out, really bad. Representatives lie to you constantly. Promise anything to get you to sign up and keep you from canceling. Very hard to get any live person on the phone, but even when you do, it's no help.
In my case, was told my address was good to go for fiber optic, we found out they would need the trench.My yard to install their line. After discovering this, I told them I would need to get approval from the HOA. After arguing with me about it, they said they wouldn't move until I had the necessary approval. Next day they send me a text saying they're sending the crew to do the install. I told him that can't happen without approval. They said they would hold it up. They didn't. Crew comes to my door ready to dig in the yard. I sent them away. Then, they kept trying to send a crew to do the other part of the install; the part inside the house. I said I didn't want install inside the house until the fiber optic was run to my house. I can imagine being on the hook for an install with no internet service.
Now they've missed two appointments to drop the fiber optic cable and do the install.
Huge waste of my time and I don't appreciate it. And I have a rule about not doing business with those I don't trust, AND I DO NOT TRUST FRONTIER FOR CABLE INTERNET SERVICE.

Was told by sales that everything was included and we had a 30 day trial. Service installation was on time but it was not what was promised. YouTube TV was not able to be connected to any of our TV's because we were told by the installation team that we must buy a Firestick for each one of our TV's (we have 4) to make YouTube TV work. The internet speed promised was less than half. I spent over 4 hours online with their "AI Support" and got nowhere. The next day I ordered the service to be disconnected. It took 4 days to get my phone service switched back to Xfinity. All equipment was shipped back yet Frontier sent a $300 plus bill for a month of service. We have been fighting this now since July, and it is now November. If it was possible, I would give Frontier ZERO stars. DO NOT USE FRONTIER FOR YOUR HOME TV AND INTERNET SERVICE.

This is the Absolute worst Wifi connection I ever had. No chance of getting a steady wifi signal no matter what time of day, night, just horrible. Certainly can't work from home and get any work done. TheSuck!!!!!!!

The Frontier communications website is not user friendly at all. When I try to log in, it shows an error, even when I try to make a payment, the page takes a long time to load. I didn't expect the website of a big company to be so bad. There is no response from customer support. In a word, a terrible experience.