Frontier Communications Arvostelua 850

NEVER GET THIS SERVICE! LOOK ELSEWHERE. Customer service hung up on me while I was about to respond and didn’t give me the chance while canceling an order and they’re walk around salespersons are setting up appointments without our consent. Please don’t get this trash place of a company service.

Worst customer service. I was lied to, misinformed, treated extremely rude fromt technicians to cs reps even supervisors. I did what o was told to do by the frontier representatives which was wrong. The company only said sorry but we are not going to correct it.

I am extremely disappointed with Frontier Communications. After canceling my service, I was forced to drive to a UPS store to return THEIR used equipment—something that should have been simple and customer-friendly. To make matters worse, Frontier is charging me a ridiculous $50 "restocking fee." This feels like nothing more than a money grab, especially since the equipment wasn’t new in the first place. Instead of making the process easy for customers, Frontier has added unnecessary stress and costs. I would not recommend this company to anyone looking for transparent and fair service.

Fraudulently charged me fees and then when I disputed them (because I didn't owe them) they sent it to collections.

1st the service is horrible. Sitting there watching a circle of light spinning, is not entertaining.
Then they want me to upgrade so my signal is stronger. My TV is 3 feet from my wifi.
Then the imbeciles on the line when you're trying to cancel service and return equipment.
OMG!!
I know exactly what they are trying to do. They are trying to draw you out so you miss your deadline to return equipment and so they can keep charging you because you haven't actually canceled service.
Then, this is beautiful, they try to charge a 50 dollar restock fee!!
Lmao GOOD LUCK WITH THAT!!
I ain't paying you a freaking dime.
These people are scamers. Don't fall for there shit.
Delete all your payment methods and dont pay them a dime.
I guarantee they will be in a class action lawsuit down the road.
Just look at their ratings. 93%plus of the lowest rating possible!

Worst job I ever had, hands down! Don't even bother applying for IBEX; you will leave with a damaged eardrum and be filing a workers' comp application. You are better off working for Walgreens. The managers couldn't care less, and they are lazy and don't assist you promptly. Most of the customers were retarded, angry, and very rude; the system they use is unorganized and always has errors. I didn't get trained properly. Help was insufficient, so I was left waiting and fending for myself. Such a disturbing place to work.

Frontier/RUI has got to be the absolute worst company I have EVER worked for. I’m surprised I lasted as long as I did. Working for this company has been the most painful thing I have ever done. I will say it definitely taught me patience, endurance and the art of not losing my insanity. Here’s some advice this company should take: TREAT PEOPLE LIKE HUMAN BEINGS, NOT DISPOSABLE TOOLS!!!! The lack of respect, basic decency and managerial competence is precisely why this company can’t keep any good employees.

Here’s another thought: you would keep more customers happy and less wanting to cancel their service if you made your employees felt more secure and happy. Every department I have talked to sounds absolutely miserable working for this company. And don’t even get me started on the training!!! HOW THIS COMPANY HIRED SUCH A MISERABLE PERSON TO TRAIN IS BEYOND ME. The trainer is one of the most miserable and rude trainers I have EVER came across in my entire years being alive. What an absolute joke. And the supervisors?!?! MICROMANAGING AT ITS FINEST!!! Everyone that works here is miserable.

Being on camera the whole time and watching how unhappy everyone is speaks volumes. This company mistakes fear for respect, micromanagement for leadership and arrogance for intelligence. It’s really quite embarrassing.

Working here has completely destroyed me EVER wanting to work for a company like this ever again. Or even in the field of customer service/retention at that. That’s a special kind of failure. I wouldn’t waste another second of my life here. If you are thinking about a job here RUN FAST AND DON’T LOOK BACK!!!

How does this company stay in business?!?! Our data “service” has been down for 8 days in S. Calif (not Mongolia) but you can’t even reach a human. As soon as their computer figures out you’re calling from an address within the outage area, they don’t even let you speak to a human being. Our next-door neighbor also has frontier, but their service has only been down one hour in the past eight days. It’ll be really nice to talk to somebody to find out why it seems so difficult for them to fix this power outage that is now in the eighth day. But no opportunity to speak with a human being at all, nor can you even get any kind of an idea of when this issue will be resolved, if ever.

This company is a joke! Customer service can't help because everything is out their control, they offer credits of pennies after spending hours on the phone with them. They charge you for service visits that never happen and if you happen to go a full week with service, it's so crappy you can barely use one phone at a time and good luck watching any kind of streaming services on the tv. I would seriously pick ANY other company than this one.

Dear Frontier Cable,

I am writing to express my extreme frustration and disappointment regarding the multiple cancellations of my cable installation appointments. Despite numerous confirmations, I have been let down repeatedly, which has resulted in significant inconvenience and wasted time.

I find it unprofessional that such a vital aspect of your service has been handled so poorly. As a customer, I expect a basic level of reliability and communication from a service provider.

Frontier charged a fee of $50 for restocking that they claim to charge every customer. Of course, no where is this disclosed when you sign up. I reached out to inquire about the charge, the chat bot connected me to a live agent, who provided this answer, and the rudely and abruptly reconnected me to the bot. If I could rate their customer service at 0, I would. I have been a customer of Frontier for well over 15 years, 3 homes, and this is how they treat their "loyal" customers.

I've been a part of frontier for about a Week and a half and pretty much the whole time I haven't been able to use my service first they kept setting appointments to come out but nobody showed up, then when they finally did send a technician out they fixed my phone but I still couldn't access my Internet. They sent me a new router & I got it today but it doesn't work so now they claim someone will be out here between 1 and 5:00 pm tomorrow. I won't hold my breath waiting for them to show up though. I think their mad at me and that's why they sent me a defective router because the Technician on the phone every time I call in keeps trying to talk me into buying a bunch of add ons like a Wi-Fi extender, some telephone tech support they want me to buy and they're trying to talk me into Cable TV but I keep refusing to purchase any add ons. Frontier is the worst company I ever did business with!!!!

This is a horrible company! This company steals money. I disconnected my account on July 18, 2025. I paid my final bill with them. However, they continued to charge my card via autopay for YouTube TV. When I disconnected my service, YouTube TV also disconnected my service on that same day. I had to re-start my service directly with YouTube TV and that company charged me for the new service. I am not and will not pay twice for the same service in one month. Frontier Communications should not have charged me. However, on 8/12/2025, the company charged me for YouTube TV again via an autopay. I called and talked to the folks in billing and retention and they refused to refund me for the charge. They should not have charged me and then tried to blame me for not cancelling my autopay. The retention rep told me that they were recouping money from 2023 when I first started service with them. I work in accounting/finance, the books are closed at year end. This is a bogus claim made by the retention representative. Totally ridiculous! I asked to speak to a manager and she refused to transfer me to anyone. These folks are total crooks! The retention and billing folks refused to refund my card and gave me bogus reasons why they could not refund me. This corporate greed and they are taking advantage of regulations being taken off of these companies. I have read other complaints about this company from people who have had similar issues. Stay far away from them and go somewhere else for internet service!

I called Frontier and told them my Internet was down. The Foreign Call Center tech could barely speak English. She couldn't figure out the problem so she just hung up without warning. I called back to schedule a service technician to come out. Nearest appointment was 7 day out which is way to long. The day of the appointment I took the day off work and they never even showed up. I called Frontier and said hey where is the technician. Foreign Call Center again said they were there and fixed it that it was an outside line. I said that's a flat out lie. I have sat on the porch this entire day and no one worked on any line and I still have no internet. She was speechless so I asked for a credit for 7 days no internet and told her I missed a days work. She offered me $5.50 and I said I would be totally ashamed to offer me that amount after what you all have put me through. She had no reply. Then she wanted to schedule another appointment 14 days away and I said you people are a joke I will find a new internet provider. There copper lines on the outside poles are so old the insulation on the wires hangs down several feet. I reported that a year ago they did nothing. A technician a few years ago told me they have 2 repair people to cover a county population of 70,000 people. They don't want to pay Americans a living wage so they outsource their call center to far off lands where people can barely speak English. They don't show up and lie about showing up and don't care. Stay away from Frontier. Me giving them 1 star is way to high. They are a negative -10.

Shameful. I was charged 162$ for a service I never requested, approved, and or even RECEIVED. And instead of refunding me my money that they basically stole, because they charged me for services that were Never done, they said “we realize we made a mistake, so we credited your account the 162$” AKA “we paid ourselves ahead 3 months because we made a mistake!” Unbelievable! Also, Rude and disrespectful customer service people.

The man who installed our service was amazing very respectful to both me and my wife. Was very appreciative of a simple drink and cinnamon roll. Very nice man from Nigeria. Wish I remembered his name. He is the apidome of what a real technician should be.

Absolutely terrible. They bring the network down and then try to “upsell” new services for unbreakable internet. They don’t acknowledge an outage when reported and you can never escalate to speak with a manager. Awful awful awful customer service. I do not recommend.

I paid for frontier wifi service for my brother who is ill for 2 years.One day my brother somehow disconnected the tv from the wifi,which should have been an easy fix ! Nope ! i needed an app ! which i downloaded but could not get access no matter what i tried.I tried to contact frontier for help ? Nope ! chat bots, automation ! after paying for service were not getting for two months i attempted to cancel service ! They promised us everything to stay but still would not do what was necessary to establish service to my brothers tv ! My brother cant do anything with tech and i live an hour away ! So ultimately i cancelled service ! Frontier now wants $50 for the disconnect,and $50 restocking fee for the router ! This after paying for service for two months that we did not get ! Frontier no longer gives a crap about the customer ! They care about money,and things being as easy as possible for frontier !!

I don’t normally leave scathing reviews, but my experience with Frontier has been so frustrating that I feel obligated to warn others to stay far away.

The issues started from day one. When the technician came to install my fiber optic Wi-Fi, he left behind a basic, low-tier router—not the Amazon eero premium router I was promised. I let it go and figured we’d try it out. At first, things were fine, but soon our connection became spotty. Eventually, we couldn’t even stream shows—despite having paid for 2 GB internet.

Because I don’t get good cell service at home, I couldn’t stay connected long enough to use the Frontier chat support. After multiple dropped calls and wasted time, I finally got through to tech support. The rep tried everything remotely and determined the router was the issue and would be replaced. Great.

A week passed—no router. I contacted customer service again and was told the order had never been placed. I was assured it would be now, and I was also offered free eero Wi-Fi extenders for two months. I agreed. This was July 1.

Another week passed. The new router finally arrived, but no extenders. I reached out again and was told, once more, the extenders had never been ordered. They claimed they would send them right away.

Then I received an empty return box—for equipment I didn’t need to return. No one could explain why. Still, I was promised the extenders were on the way.

Three more weeks and eight customer service chats later, a box finally arrived. I was excited… until I opened it and found yet another router instead of the extenders. I reached out again, and again was told the extenders would be sent.

This morning, I woke up to a message saying my service ticket was closed and the issue was resolved. But I still haven’t received the extenders.

At that point, I called to cancel my service. I explained the entire saga to the representative, who didn’t offer an apology, a solution, or even an explanation.

My account is now canceled. Good riddance.

All of this—and I just received my final bill. I am being charged a RESTOCKING FEE and my cancelation inventory includes... a Wi-Fi extender that we DO NOT HAVE. Absolutely not!

Terrible experience. Switching to Frontier for a little bit of cost savings has resulted in frequent random outages, random customer service quality, no knowledge of the equipment I have in my home (they constantly ask the same questions).