Freezvon Arvostelua 

130
TrustScore 3.5/5 tähteä

3,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Служба техподдержки сайта то очень быстро отвечает вопросы клиентов в чат-боксе. Спасибо агент техподдержку Алексу, ятоответил всё мои вопросы с терпением коротко и ясно. Мне понравился качество тех.... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We needed quick solutions for our team and Freezvon delivered. Whereas our previous provider did not offer us any alternatives to their new phone number requirements, Freezvon really helped us o... Näytä lisää

Saanut 5/5 tähteä

As a team lead, I appreciate: 1) Being able to sort and filter call data by agent, not just day, or a phone number; 2) Easy to configure call queues and rules for outbound calls (i.e. we're using l... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Пользовательское соглашение ограничивает право на возврат остатка баланса, будьте внимательны. В связи с этим, поддержка в возврате отказывает Смс в большинстве случаев не доходят, с чем поддержк... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Ohjelmistoyritys

Erilaisten ulkoisten lähteiden tuottama tieto

Purchase virtual phone numbers with calls, sms and fax forwarding. We provide multichannel, toll free 800 numbers, cheap sip outgoing calls and VoIP services.


Yhteystiedot

3,5

Keskitasoinen

TrustScore 3.5/5 tähteä

130 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,5

Kaikki arvostelut

(130)

4 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Horrible Experience

I was unfamiliar with this company. Their website showed conflicting information about whether they require documentation to set up the account. I was reluctant to trust my passport information or other information with them, but wanted to try them out. I emailed them letting them know I was interested in their services, but only if I didn't have to provide verification prior to trying out the line to test the audio quality, because if the audio quality was bad I might not even be a customer very long and I didn't want to provide a lot of information to a company I might barely use. I sent an email and they responded: "The cost of the number is: set up fee is: 10$ and monthly fee is 12$ The forwarding to SIP is free of charge and the forwarding to the phone number is chargeable. Documents for US city numbers are not required. If you have questions, just reply to this email, and we will help you with any matter." I sent payment to them, was told the line was setup, and then received this email: "Hello, ...we're asking you to provide the following... Colored photos of your passport, pages 1-2, or an ID card; Bank statement of the card used during this transaction; Photo verification: photo of the payer holding the card. ...Without receiving the requested information from you, we, unfortunately, cannot provide you with services. Best regards, Oleksandr Baran Financial director and co-owner." I specifically emailed them to see if they required documentation prior to the line being set up and they specifically said they did not. I would never have made any payment to some company I don't trust and know little about if I knew they would also demanded a passport. I do not trust this company with my passport information or with anything, especially after I specifically asked if it would be required and they told me it would not be required. Although they may say the email was stating they didn't need documents for the phone verification and they are requesting documents for bank verification, I had asked very clearly if they needed ANY documentation and their emailed response prior to my making a purchase resulted in my believing this would not be needed. I don't trust this company.

28. joulukuuta 2022
Oma-aloitteinen arvostelu
Freezvon-logo

Vastaus yritykseltä Freezvon

Hello!
Let us clarify a few things about the verification process:
1) No documents are required to make an account.
2) No documents are required to connect a US landline number.
3) In some cases, such as paying via card through the Stripe payment system, payment verification may be required. This is due to the requirement of our bank and the payment processors, for anti-fraud prevention, among other things.
4) We warn that as a provider of virtual telephony services, we have a right to request your documents for verification at any time when you are using our services. It is something that is clearly stated in our Terms and Conditions here: https://freezvon.com/terms-and-conditions

Please be aware that if you do not agree to proceed with payment verification, we are not leaving your money to ourselves. It is refunded to your card and arrives back on your card within 1-5 banking days, depending on your bank.

So to sum it up, when you asked whether you need to verify your account prior to purchase, we answered no, you don't. When you asked whether you need to verify your identity when placing an order for the USA landline, we answered no, you don't. In both cases, it's true. But when we're talking about verification of transaction, yes, it is required in some cases because we have a strict no-fraud policies, and you cannot pay with a stolen card. This wasn't a subject of your questioning prior to you placing the order, but it is covered by our T&C which you are required to read and accept prior to making any payments.

We appreciate you leaving a review. It would be great if you took time to follow up here to confirm when you received your funds back at your card, as the refund has already been made.

Saanut 1/5 tähteä

yok dedim

watsap onayi olacak

1. joulukuuta 2022
Oma-aloitteinen arvostelu
Freezvon-logo

Vastaus yritykseltä Freezvon

Hello!
Sorry, we are not sure what do you mean. Please reach out to our support team at support@freezvon.com if you have any questions about WhatsApp verification.

Saanut 5/5 tähteä

Can recommend this service

Good, reliable service. Quickly setup a number, worked well.

1. elokuuta 2022
Oma-aloitteinen arvostelu
Freezvon-logo

Vastaus yritykseltä Freezvon

Hello,

Thank you for your review. We're thrilled to hear that we've met your expectations and we appreciate your feedback.

If you need anything else, please don't hesitate to reach out to us. We're confident that we can continue to provide you with excellent service.

Thanks again for choosing us.

Saanut 3/5 tähteä

super

j'ai apprécié le processus

25. marraskuuta 2022
Oma-aloitteinen arvostelu
Freezvon-logo

Vastaus yritykseltä Freezvon

Hello, Jack!
Thank you for leaving your review.
What can we do to improve your experience?

Saanut 1/5 tähteä

Problem with top up

Hi there,
I have try to top up my account several times. Always rise error 505.

6. marraskuuta 2022
Oma-aloitteinen arvostelu
Freezvon-logo

Vastaus yritykseltä Freezvon

Hello, Alexey!
Please contact our support https://freezvon.com/support and provide specific information about your case.

Saanut 5/5 tähteä

Great support group

The team is always ready to help you with any questions. Not always good connection quality when calling. But what we have is what we have, I am glad of such an opportunity to have a telephone number of another country.

7. marraskuuta 2022
Freezvon-logo

Vastaus yritykseltä Freezvon

Hi Alina!

Thank you for leaving feedback.
We constantly strive to improve our service and widen our network of local partners. We might be able to provide you a trunk with better voice quality than what you had initially. Please contact our support and specify what destinations are you looking for and what volume do you plan to use?

Saanut 5/5 tähteä

Fast and quality service

Fast and quality service
I have been using a Polish number for 5 months.
Now I started selling goods from my online store in Poland as well.
The virtual number was connected very quickly, in just 2 days. Everything works great.

18. huhtikuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Attentive staff

Thank you for the good work, you helped me get the Zoiper SIP program up and running very quickly.
Especially thanks to Thomas for helping me get it done over the weekend.
You were great! I will be working with you in the future as well.

5. syyskuuta 2022
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Friendly support

Friendly support! I do love that. I'm not particularly versed in VoIP? I'm just using it. So it's nice, you know, you never feel like you have stupid questions, they always help, explain things, give sound advice. Like with the call forwarding setup, depending on time of the day, day of the week, etc.
You go, guys!
Love the new design by the way, much more sleek and modern like this.

1. syyskuuta 2022
Oma-aloitteinen arvostelu
Freezvon-logo

Vastaus yritykseltä Freezvon

Hello, Lena!
Thank you for your feedback. We appreciate you letting us know what you think about our service.

Saanut 5/5 tähteä

Very helpful

30. elokuuta 2022
Oma-aloitteinen arvostelu
Freezvon-logo

Vastaus yritykseltä Freezvon

Hello, Li!
Thank you for leaving a review. We will continue to improve our service, so it will continue being helpful to you.

Saanut 5/5 tähteä

As a team lead

As a team lead, I appreciate:
1) Being able to sort and filter call data by agent, not just day, or a phone number;
2) Easy to configure call queues and rules for outbound calls (i.e. we're using local numbers when we call to a specific region without switching our SIP accounts; no need to use any specific prefixes for that either);
3) Our manager is always available, so if there are any difficulties, it's easy to resolve. I really like that. Never regretted signing the contract with Freezvon.

28. elokuuta 2022
Oma-aloitteinen arvostelu
Freezvon-logo

Vastaus yritykseltä Freezvon

Hello, Denis!
Thank you for letting us know what features you find especially helpful.
We will continue to improve, so our service could be even more useful for you.

Saanut 5/5 tähteä

Все от А до Я

Все от А до Я - ИДЕАЛЬНО

26. elokuuta 2022
Oma-aloitteinen arvostelu
Freezvon-logo

Vastaus yritykseltä Freezvon

Hello, Aleksandr!
Thank you for your feedback. We are glad you're satisfied with our service.

Saanut 5/5 tähteä

I am their customer for 4 years

I am their customer for 4 years. Tried some of the competitors but still prefer Freezvon because of their UX. It's very convenient especially after they released latest update. Support is quite fast so I am happy and would recommend them.

12. elokuuta 2022
Oma-aloitteinen arvostelu
Freezvon-logo

Vastaus yritykseltä Freezvon

Hello, Alexey!
Thank you for choosing Freezvon for 4 years. We are
glad to hear you liked our latest update - more things are in the works!

Saanut 5/5 tähteä

Thank you for working so quickly

Thank you for working so quickly, I registered US and Georgia numbers. Now I can talk unlimitedly with my clients and parents. Thanks for updating the design, the last one was bad ;))

12. elokuuta 2022
Oma-aloitteinen arvostelu
Freezvon-logo

Vastaus yritykseltä Freezvon

Hello, Julia!
Thank you for your feedback. We are glad you like our new design. We will continue to improve, so our service will become even more convenient for you to use!

Saanut 5/5 tähteä

Great experience

I’ve been working with Freezvon for two years now, and glad to see them developing!
They had upgraded the design recently!
Looks awesome!:) Congrats!

11. elokuuta 2022
Oma-aloitteinen arvostelu
Freezvon-logo

Vastaus yritykseltä Freezvon

Hello, Mariia!
Thank you for your feedback. We will continue to develop our service to become even more useful for you!

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