Freezvon Arvostelua 

Vastaus yritykseltä Freezvon

18.12.2025

Hi Arseniy!
Thank you for giving us a try and for sharing your first experience with a virtual number.
We’d really appreciate any feedback you’re willing to share on what worked well for you and what could be improved - it helps us make the experience better, especially for first-time users.

Vastaus yritykseltä Freezvon

Julkaistu 6.11.2024

Hello, Tony,

We're very sorry to hear about your experience and that our service didn't meet your expectations. Virtual numbers as a service require no prior knowledge of VoIP or IP telephony for their use, with our technical support doing the most in terms of configuration. Our more advanced products like Virtual IP PBX allow more self-customization but indeed require some understanding of how PBXs work.
We are committed to improving, and your feedback is invaluable. As a token of our gratitude, we would like to provide you a personalized learning experience, with our technical specialists guiding you through everything you need to know about the virtual PBX in your daily operations. We will provide you the virtual PBX for a month free of charge.
Please contact your account manager at business@freezvon.com to coordinate further.

Vastaus yritykseltä Freezvon

6.11.2024

Hello Paul!

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our service. Providing an exceptional experience is our priority, so it’s great to know we met your expectations. If there’s anything more we can do for you, don’t hesitate to reach out.

Best regards,
Freezvon

Vastaus yritykseltä Freezvon

26.8.2024

Hi Tetiana, thank you for sharing your feedback!
We do our best to provide the step-by-step guidance for new users, and we're glad it was helpful for you.
Thank you for becoming our customer. Have a lovely day.

Vastaus yritykseltä Freezvon

8.4.2024

Hello Malik,

We appreciate your feedback, and we want to address your concerns directly. Firstly, your SMS history shows a successfully received SMS, proving that the number works as intended. Please remember that receiving SMS/calls for verification is not an intended use of virtual numbers, and we do not encourage you to buy for this purpose.
Secondly, it's important to note that while we do not guarantee verification calls/SMS on our virtual numbers, we do provide comprehensive customer support to assist with any issues you may encounter.

You can find our support team's working hours and contact information on our website here: https://freezvon.com/support. This is also where you can find our FAQs that explain whether it is possible to use our numbers for verification purposes in simple terms.
We also clearly outline the limitations of virtual numbers for verification purposes in our Terms and Conditions, which we require all customers to review before making any purchase.

If you have further questions or require assistance, we strongly encourage you to reach out to our support team during working hours using the contact channels listed on our website. During non-working hours, you can leave a request from your account in the "Support" tab: https://my.freezvon.com/en/support.
We can also see that you already used one of our contact channels to reach out to our support, and received a reply. Please get back to us if you have any questions on the matters listed in that email.

We value your understanding and are committed to providing the best possible support to our customers.

Best regards,
Freezvon customer service team

Vastaus yritykseltä Freezvon

24.3.2024

Hi Ali,
We sent a request for information to you so we can found your account and figure out the situation in full.
We would like to also ask you to provide us with the examples of unprofessional manner our support team exhibited, as service is our priority and we take this very seriously.
However, we also would like to point out that if there is any issue with our servers, then SIP accounts/trunks would be down for all users and not just one account. In the last three weeks, we did not experience any downtime on our servers. So it may very well be that there is an issue with your connectivity.
Again, please provide us with more information at business@freezvon.com so we can look into it further and offer you assistance.
We would also like to request you to edit your comment from disparaging and libelous statements such as "fraud". While we do understand your frustration, this does not describe the situation objectively.

Vastaus yritykseltä Freezvon

27.3.2024

Hello, Tobi.
Availability of the phone numbers is a subject to change, especially for such rare and popular destinations like Turkey. We provide a wait list in case you want to be notified when the numbers become available and be the first to purchase, while they are still available.
There's no scam in advertising a service that we actually provide but is sold out by the time you sign up.
About deletion of your account: you can do it anytime by leaving a request through our ticket form: https://my.freezvon.com/en/support
About being kicked out of chat: We would like to remind you that we do not tolerate harassment, bullying, or using obscene lexicon towards our support team, and banning a customer exhibiting such behavior from live chat (other means of support such as ticketing are still available) is allowed per our Terms and Conditions.