Служба техподдержки сайта то очень быстро отвечает вопросы клиентов в чат-боксе. Спасибо агент техподдержку Алексу, ятоответил всё мои вопросы с терпением коротко и ясно. Мне понравился качество тех.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We needed quick solutions for our team and Freezvon delivered. Whereas our previous provider did not offer us any alternatives to their new phone number requirements, Freezvon really helped us o... Näytä lisää
As a team lead, I appreciate: 1) Being able to sort and filter call data by agent, not just day, or a phone number; 2) Easy to configure call queues and rules for outbound calls (i.e. we're using l... Näytä lisää
Yritys on vastannut
Пользовательское соглашение ограничивает право на возврат остатка баланса, будьте внимательны. В связи с этим, поддержка в возврате отказывает Смс в большинстве случаев не доходят, с чем поддержк... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Purchase virtual phone numbers with calls, sms and fax forwarding. We provide multichannel, toll free 800 numbers, cheap sip outgoing calls and VoIP services.
Yhteystiedot
Kesklinna linnaosa, Narva mnt 5, 10117, Tallinn, Viro
- support@freezvon.com
- freezvon.com
3,5
Keskitasoinen
130 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
Спасибо за оперативную поддержку
Спасибо за оперативную поддержку. В позднее время Диана ответила буквально секунд через 30 и за пару минут со всем помогла.
29. tammikuuta 2024
Oma-aloitteinen arvostelu
otra estafa de las tantas que tenemos…
otra estafa de las tantas que tenemos en internet, 100 000 preguntas, hace el deposito en mi caso crypto, y adios al dinero, porque no devuelven dinero pagado en crypto, porque son tan buenas personas que deciden cuidarlo por ti, ademas que te contestan que no puedes recuperar los fondos despues de haberlos acreditados, porque no preguntaron antes por el origen de mi fondos, ahora que ya lo tienen en su poder pues comienzan las alegaciones mas tontas para NO DEVOLVERTE LO QUE ES TUYO, igual sino es estafa es ROBO, delitos tambien condenandos por las leyes internacionales de las cuales se dicen tanto seguir, el dinero sigue estando en mi cuenta pero no lo voy a utilizar y si hay algo bien transparente en la blockchain, solo es revisar el hash por donde vino el capital y devolverlo, el dinero esta en mi cuenta, pero al momento que no lo quiera utilizar y ustedes decidan no devolvermelo, como llamarias a eso?, una empresa o compañia o plataforma genuina y trasparente solo te permitiria retirar tu capital sino decides usarlo, simple, no te estoy solicitando ni que me envias FIAT, ni que lo envies a otra wallet diferente, solo te estoy solicitando que lo envies a la wallet de origen
16. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Freezvon
¡Hola Hans!
Gracias por dejarnos tu comentario. Aunque es una pena que te sientas así. Ya te hemos enviado una solicitud para que nos facilites tu dirección de correo electrónico para poder encontrar tu cuenta y entender mejor tu caso.
Por ahora, parece que estás enfadado porque se te ha denegado la solicitud de reembolso, ¿es así?
En caso afirmativo, le recordamos que advertimos a nuestros clientes varias veces, públicamente, que los pagos con criptomonedas no están sujetos a reembolso. Lo indicamos en nuestras Condiciones de Uso, así como explicamos que el proceso de reembolso requiere la verificación de su identidad como titular de la cuenta a la que se devolverán los fondos, en FAQ. Esto no es posible en el caso de los monederos criptográficos, por lo que no realizamos reembolsos a los mismos.
Aquí están los enlaces:
https://freezvon.com/es/support
https://freezvon.com/es/terms-and-conditions
Si la posibilidad de que su pago no sea reembolsado le resulta desagradable, le invitamos a utilizar métodos de pago que sean completamente reembolsables, como los pagos con tarjeta o los pagos a través de banco. Por supuesto, hay límites para este tipo de pagos. No aceptamos pagos procedentes de Rusia u otros países sancionados, y no damos la bienvenida a clientes que intenten eludir de este modo las sanciones internacionales, por ejemplo.
Gracias por tomarse su tiempo para leer nuestra explicación. Esperamos que ahora las cosas le queden claras. Póngase en contacto con nosotros en business@freezvon.com si desea preguntarnos algo más.
Si no tiene nada más que preguntar, por favor considere eliminar una reseña en la que nos acusa de estafa, ya que aquí no ha ocurrido tal cosa. Su dinero sigue estando en su saldo, y sólo usted puede controlar su movimiento. Le invitamos a adquirir los servicios por los que ha efectuado el pago en primer lugar.
Great customer service!
3. lokakuuta 2023
A Five-Month Wait for a Refund – Unacceptable Double Charging
I'm writing this review with mounting frustration, as it has now been over five months since I first contacted Freezvon regarding an extremely troubling issue. I was charged twice for a service that was never available, and despite my persistent efforts, I have yet to receive a refund.
On May 1st, 2023, I initially engaged Freezvon's services with high hopes. However, my experience has been a nightmare from the start. Not only did the promised service never materialize, but I was also billed twice for it, an inexcusable oversight on Freezvon's part.
My attempts to contact Freezvon's customer support have been met with deafening silence. It's disheartening to see a company disregard its customers and their genuine concerns for such an extended period.
Let me be unequivocal in my stance: I demand an immediate refund for the erroneous double charge. It is unfair and unconscionable to withhold my money for a service that was never provided. I have meticulously documented all correspondence and transaction details, prepared to take legal action if necessary to rectify this situation.
I implore Freezvon to do the right thing and expedite this refund process. Acknowledge the inconvenience and frustration I have endured throughout this ordeal and provide a resolution promptly.
If I do not receive a satisfactory response in a reasonable timeframe, I will have no choice but to pursue legal action to recover my funds. Additionally, I will share my experience on various platforms to inform others of Freezvon's questionable business practices. It is in Freezvon's best interest to address this matter swiftly and fairly.
I eagerly await a prompt resolution and hope this review serves as a wake-up call for Freezvon to take their customers' concerns seriously.
5. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Freezvon
Hello, Kim.
We are sorry that your experience with us was not satisfactory.
We offered a refund for non-used services on May 22nd; please follow the procedure outlined in the email (we re-sent you the instructions today) to complete the refund process.
We always make sure to reply to our customers. We are sorry to hear that some of your emails were not replied to. Would you mind forwarding us at business@freezvon.com the email in question so we can check why that happened (as we cannot find any emails from you that were not answered by our support team) and provide you the response accordingly?
As for double charges, we checked your billing history, and no double charges were applied to your account. Is there any misunderstanding? Please be sure to check your billing history at https://my.freezvon.com/en/billing.
You can also contact us directly at business@freezvon.com if you have any questions regarding any of your charges.
We do not intend to withhold the money for services that weren't provided. Be sure to follow the refund procedure outlined in the email we sent or refer to our Terms and Conditions. Here's the link for you: https://freezvon.com/terms-and-conditions
We always encourage our customers to leave reviews on various platforms. On platforms such as Trustpilot and Google, where our company is presented, we even send invites to leave a review and add links for quick access to any of our emails from support teams and automatic notifications sent by our system. We only ask you to describe your truthful experience without distortion or fabrication of the facts. If there's anything Freezvon did less than satisfactory, we take it as an opportunity to fix our mistakes or anything we might have overlooked and improve our service for every present and future customer. So, thank you for your time, Kim.
Let us know if you have any questions left.
Have a good day.
Freezvon вразили своєю ретельністю
Freezvon вразили своєю ретельністю та відданістю клієнтам. Я впевнений, що вони повністю задовольнили мої потреби. Відчуття, що їх послуги варті рекомендації всім, хто шукає відмінну якість та зручність.
25. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Freezvon
Добрий день, Ярославе!
Дякуємо за Ваш відгук! Для нас дуже важлива Ваша справжня думка про роботу з нами. Ми раді працювати з Вами.
Якщо Вам знадобиться в майбутньому будь-яка допомога, будь ласка, звертайтеся!
Гарного Вам дня
Все хорошо,мою проблему решили
23. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Freezvon
Добрый день, Александр!
Спасибо за Ваш отзыв.
Мы рады, что Вы довольны нашим сервисом. Сообщите, если мы можем быть Вам полезны чем-нибудь еще!
Хорошего Вам дня
Amazing customer service!
Amazing customer service!! Working together about few months! Good quality of calls!!! TYYYYY
18. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Freezvon
Hello, Gen!
It's great to hear that you had a positive experience with our service, and we can't thank you enough for taking the time to share your thoughts. If there's anything else we can do to make your future experiences even better, please don't hesitate to let us know. We're always here to help!
Thank you again for choosing us as your trusted provider.
ممتاز ورايع وجيد
17. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Freezvon
Hello!
Thank you so much for taking the time to leave us a review on Trustpilot. We really appreciate your feedback and are glad to hear that you had a positive experience with our service. If there is anything else we can do to improve your experience in the future, please don't hesitate to let us know.
Thank you again for choosing us.
I want to thank operator named Alex
I want to thank operator named Alex, great guy who helped me in a lots of situations, quickly and rationally. Thank you Alex!
3. heinäkuuta 2023
Oma-aloitteinen arvostelu
Good customer support with the chat.
14. kesäkuuta 2023
Vastaus yritykseltä Freezvon
Hello, Milad!
Thank you for your feedback. We are glad that you are satisfied with our customer support. Let us know if you need anything!
great ^^ I'm OK.
6. kesäkuuta 2023
Vastaus yritykseltä Freezvon
Hello, Pemika!
Thank you for leaving a review. We are glad that you enjoy our service.
If we can help you in any way, let us know!
Very good support
My install isn't finished yet but Feezvon service is very good. Professionally run organisation.
Update: Freezvon continued to work on the issue and now all working fine. Very good support.
The redirection service is very easy to use and the customer portal makes it very easy to manage.
Thanks guys.
24. toukokuuta 2023
Vastaus yritykseltä Freezvon
Hello, Mark!
Thank you for leaving your feedback.
Let us know if you need anything.
Vastaus yritykseltä Freezvon
Hello, Bean!
Thank you for your feedback. We are glad to know you are satisfied with Freezvon. Service is our priority.
my balance is wrong
my balance is wrong, and this time i got multiple email with wrong info, please take care.
21. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Freezvon
Hello, Alireza!
Thank you for reaching out.
We found your account! Your monthly fee was charged twice last month due to a billing error. This was fixed, and we made a refund of the erroneous charge to your balance. You can check it in your account's Billing History here: https://my.freezvon.com/en/bill-history
Apology for the inconvenience!
Please do not hesitate to contact us in the future if you have any questions or concerns.
See our contact info here: https://freezvon.com/support
Or you can open a ticket here: https://my.freezvon.com/en/request
Waiting 2 months for refund and identity requirements not transparent
Still awaiting refund to my credit card since 4th February 2023 when Freezvon indicated it was sent. Also the identity requirements requirements are not transparent - the site has one list of requirements by country but received email after for a copy of passport and credit card statement showing the initial payment to Freezvon. If this was indicated as an up front requirement as part of the account set-up I would have no issue, but the after-thought approach feels scammy. Decided to test them by seeing what would happen if I didn't submit as they said that my funds would be sent back. If I got back the funds, I would apply again and follow through on the "after" requirements. The fact that I haven't got it back makes this company very questionable in my eyes.
2. helmikuuta 2023
Vastaus yritykseltä Freezvon
Hello, Dirk!
Thank you for leaving your feedback.
However, we need to note that the refund has been made to your card on 2023-02-04 11:59:42. The process through which we make refunds is automized through the Stripe payment system. We cannot freeze your funds or keep them to ourselves when we make a refund. Please contact your bank to confirm that refund was made!
As for the documents required for the payment verification: we state clearly in our Terms and Conditions that we reserve the right to request your identity verification documents at any point if it is needed to provide services for you.
In this case, payment verification was needed to prevent credit card fraud. There are no downsides for a credit card owner to proceed with credit card payment verification. This measure is to prevent scammers from using our services. As you seem to feel strongly about scams, you should agree with this approach.
To sum it up: we do warn that we may request documents from a user; when we do request documents, it's solely to comply with anti-fraud policies; refunds are made automatically through the payment system used during payment.
Let us know if you have any questions still.
So great and good
31. maaliskuuta 2023
Vastaus yritykseltä Freezvon
Dear Elisa,
Thank you for your kind review. We're pleased to hear that you had a positive experience with our service, and we appreciate your feedback.
If there is anything else we can assist you with, please let us know. We're always here to help!
Thanks again for choosing us.
Good quality and good service
14. maaliskuuta 2023
Really bad service
Really bad service, and never could get a phone number working
13. maaliskuuta 2023
Vastaus yritykseltä Freezvon
Hello, Javier!
You never used our phone numbers because your order was not completed due to you failing your account verification. We are complying with anti-fraud regulations, so we do not allow unverified transactions for the payment method you choose.
The money you spent were returned to the sender via the payment system. It usually takes from 1 to 5 days for a refund to be completely processed, depending on the bank, so the owner of the card used during that transaction should have already received it.
I was pleasantly surprised by the speed…
I was pleasantly surprised by the speed of support and give it a high mark. Because it is very easy to use.
23. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Freezvon
Hello, Mikel!
Thank you for leaving your review. We appreciate your feedback.
Service is our priority!
Good service
22. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Freezvon
Hi Eugene!
Thank you for your feedback.
Service is our priority, and we are glad you find it satisfactory!
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