Freeway Insurance Arvostelua 

I have been dealing with insurances for days and everyone has been so rude and just not very helpful today i called Freeway and spoke with Frank Ortiz let me tell you that was the best customer service and help Ive ever had he was amazing so helpful!!!! You definitely made my day easier and getting insurance so much easier thank you so much i will be definitely recommending you !!!!

I had a great experience with Nancy Velazco in Griffith Indiana, answered all myquestions very professional and polite, i would recommend it thank you very much Nancy Velazco.

She was super helpful, she got me a quote and best price and BEST of all she was bilingual👏🏻

Kylie was very helpful and got me the cheapest quote she is very good at her job and what she do I highly recommend her she's the best

Michelle helped me quickly and answered all my questions! Was able to get me a good quote and covered in a short amount of time. Helpful with my needs.

Muy barato y Excelente servicio 👌🏻

If I could give Freeway ZERO stars, I would. Do NOT trust them and do NOT pay their broker fees. They lie and pressure you to buy their insurance. Do NOT go with Freeway. Cancelling a policy with them is VERY difficult and they never can tell you how much you're going to get back if you're going to get anything back at all.

I had the policy for two days and even though I cancelled it on the second day and signed the paperwork on the second day, they didn't cancel it until the next day.

I told them I paid for AAA and didn't need tire coverage, but they charged me for it anyway. A customer service rep at Freeway rudely told me that I should have seen it in my contract. However when I was electronically sent the contract I was told I had to sign everything quickly or I'd be driving without insurance. At that time my daughter was in her car driving her brother to his soccer game. I was worried if I didn't sign it quickly as the broker said, she would be driving uninsured. The broker knew my concerns and it seemed that the broker was acting in my best interest, but now I just feel stupid.

I was scammed. I am out $400 plus dollars in broker fees. When I asked Freeway what the broker fee exactly was in dollar amount, they could give me an exact number. When I asked to see the documents I signed, they refused saying since the policy was cancelled I couldn't see the documents.

When I opened my policy with Freeway, it was a Saturday. All other insurance companies were closed, so they were the only company answering calls. I had many questions. I needed to change my auto insurance policy in order to save money.

Freeway, which I initially didn't know was a broker, promised me they could see all other insurance companies and guaranteed I was getting the best price because they were doing the comparing for me. On the following Monday, Allstate called me and quoted me for much better coverage at a much better price. I'm barely surviving and now I've got $400 plus leaving my bank account for terrible, uncaring service from Freeway.

I had a great experience working with Miguel. He was very helpful, professional, and patient throughout the entire process. Miguel took the time to answer all my questions, explain everything clearly, and make sure I understood my options. He made the process easy and stress-free, and I really appreciate his excellent customer service.

Son tremendos estafadores la cobertura no sieve no pagan y no dan rembolso te mandan hablar con la verdadera agencia de seguros esta gente son intermediarios busca directamente a las aseguradoras si no Kieres perder tu dinero no firmes nada si ves esto no le compres la poliza vas a parder tu dinero y tu auto posiblemente poliza#1C4PJLDS8FW579625

I have been without insurance for who knows how long because this people never let you know that your policy is not active! They just don’t notify your policy has been canceled! i think it should be their responsibility!

I highly recommend McKayla as an insurance agent. She has always been incredibly helpful anytime i call the insurance doctor . Unlike some agents I've dealt with in the past, she never brushes me off because of my accent. She listens carefully, treats me with respect, and takes the time to understand exactly what I need.
McKayla works hard to find the insurance company that best fits my situation rather than pushing something just to earn a commission. She genuinely puts her clients' needs first, and it shows in the care and dedication she brings to her work.
Her professionalism, patience, and commitment to excellent customer service make her an outstanding agent. She is a true asset to the company and absolutely deserves a raise and recognition for the exceptional job she does.
Milly

Yessenia Roque is indeed “The Best Agent”. I actually had Yessenia on the phone helping me 2 times in the matter of 2 weeks. If you are looking for an agent with patience and you are looking to speak to an agent who will not rush you but do everything in their power to get the best insurance that suits you than Yessenia if you woman. Each interaction I had with Yessenia Roque lasted about an hour and a half and because of her friendliness and professionalism the phone call felt more like 20 minutes. I think the most work I had to do was take pictures of my vehicle everything else was handled. Thank you Yessenia Roque and to anyone reading this I promise you are going to wanna reach out to Yessenia Roque at Freeway insurance. You will not be disappointed. My word is gold considering this might be the second review I’ve ever written in my life.

This is the second time I work with Guisell yo find me the best auto insurance at the best price! I have to thank her for that quick review of the papers during the process and fast registration of my car. She's definitely a professional that customers can count on anytime. Great service! 👍👍👍

Anthony made getting insurance very easy, he is good at his job and his voice is calming. Thank you so much for your help.

Marissa Serrano was very helpful in all prices and what better fits my budget. You need more people like her

They were easy to talk to

the customer service was exceptional made my purchase very personal

Anne helped me get all my insurance and sr22 figured out and she made it pretty easy and simple and she was so patient and understanding!

Working with agent Jerod was an outstanding experience from start to finish. He helped me find the best policy at a much cheaper price than any other insurance agent. He listened to my needs and made me feel understood. He was so sweet and funny while very professional. What really stood out to me was his responsiveness and genuine commitment to customer service. Jerod answered every question I had so quickly and clearly. He definitely knew what he was talking about. The entire process was so smooth and stress-free which you don’t see often. It’s rare to find someone who puts their clients first nowadays. I highly recommend Jerod to anyone looking for reliable, honest, and personalized auto insurance service. Shoutout to Jerod for making the experience so easy!

Louis was very helpful and informative he took the time to check into my issue and even said he would follow up Monday to get me more answers