Discovering my I.B.S diagnosis and the need to adopt a gluten-free lifestyle was unexpected, but your company truly came to the rescue. Now, I can enjoy bread and prepare meals that need flour without... Näytä lisää
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I'm really disappointed that the thickness of the brown rice spaghetti has been changed – it makes a huge difference to the texture - and to how it cooks –it now breaks up into short bits - please br... Näytä lisää
Yritys on vastannut
I have always been very pleased with all items I have purchased from Freee Foods. I mainly by their porridge oats but have bought some lovely biscuits, biscuit mix and cake mix. I have also purchase... Näytä lisää
Most of my order was fabulous for the gluten free pasta and breakfast cereal with no nasty additives. The Chocolate Chip Cookies are way over baked and so hard I couldn't bite into them and a struggle... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Freee offers a whole range of gluten free foods, from Flour to Baking Mixes, Breakfast Cereals to Pasta and much more. As Freee, we are still creating new products, each driven by our same original vision to make gluten free living simpler. Our aim is to not only share our gluten free expertise, but to bring back the joy and pleasures of home baking and cooking, and the freedom to have fun experimenting in the kitchen again - for anyone living gluten free. Freee is part of the Doves Farm Foods Ltd family established in 1978. Products can be purchased through many supermarkets, convenience shops or directly via the website.
Yhteystiedot
Yhdistynyt kuningaskunta
- freee-foods.co.uk
4,1
Hyvä
82 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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left an item out haven't replied to…
left an item out haven't replied to enquiry form
Edit: eventually got in touch and sent out replacement
21. syyskuuta 2025
Vastaus yritykseltä Freee Foods
Dear Vickie,
Thank you for taking the time to provide your feedback. We apologise that an item was left out of your order and that your enquiry form was not responded to promptly. The missing item has now been sent and should be with you shortly.
If you have any further questions or concerns, please do not hesitate to get in touch directly. We appreciate your patience and hope to provide you with a better experience in future.
Kind Regards
Freee Foods Team
we often buy the 500g brown rice pasta…
we often buy the 500g brown rice pasta for the considerable price of €6.70. We recently ordered the same product to find they have changed the packaging in order to reduce the quantity to 400g but keep the same price. Is €6.70 not already quite steep for 500g??? just a bit depressing really
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Freee Foods
Dear Ian,
Thank you very much for taking the time to share your concerns and for your continued support of our brown rice pasta. We fully appreciate your disappointment regarding the recent change from 500g to 400g packaging. Please be assured that our recommended retail price has been adjusted accordingly to reflect the new product size. However, individual retailers set their own prices, and we have no control over how these are applied at the point of sale.
We sincerely regret any frustration this may have caused and remain committed to providing the highest quality products to our customers.
Your feedback is invaluable to us, and we thank you once again for bringing this matter to our attention.
Kind Regards
Freee Foods Team
Delivery on time
22. elokuuta 2025
I.B.S and gluten free sufferer
Having suddenly found out that I have I.B.S and have to go gluten free, your company were a God send.
To be able to eat bread and cook dishes that require flour, I'm now able to eat.
Excellent choice of products and quick delivery.
23. kesäkuuta 2025
problems has now been resolved.
Terrible package resulted in broken bags paid for 30 got 29 plus 3 broken bags can’t speak to anyone to tell them the problem I am a regular customer very disappointed
Pleased to say Freee Foods have since apologised and I'm waiting for delivery. I do Love their produce, and will certainly be ordering again in the near future. Thank You.
23. toukokuuta 2025
Vastaus yritykseltä Freee Foods
Dear James,
We're truly sorry to hear about your recent experience and understand how frustrating this must have been—especially as a loyal customer. Receiving fewer items than ordered, along with damaged ones, is not the level of service we strive to provide.
Please accept our sincere apologies for the inconvenience. We'd like to make this right. I have passed your order details to our orders team who will be in-touch to help.
Kind Regards,
Freee Foods Team
The flour arrived quickly and in an…
The flour arrived quickly and in an excellent condition. Thank you.
23. toukokuuta 2025
Expensive delivery charges
Products are good and although a bit pricey we still decided to order.
Downside £7.95 delivery to Highlands this would stop us ordering again.
23. toukokuuta 2025
Prompt delivery of lovely goods
Prompt delivery of lovely goods.
Needs an extra layer of packing as the items moved and one packet split, first time this has happened so not going to reduce satisfaction level.
22. toukokuuta 2025
The speed of delivery
The speed of delivery was quick and efficient. No problem with my order at all. I got a little confused and went to Doves Farm I think they should put a little note on that website to tell you to go to Doves Farm Freee if you need Gluten Free. Now I have new bread maker I a back to making my own.
22. toukokuuta 2025
Most of my order was fabulous for the…
Most of my order was fabulous for the gluten free pasta and breakfast cereal with no nasty additives. The Chocolate Chip Cookies are way over baked and so hard I couldn't bite into them and a struggle to break one in half with my hands.
22. toukokuuta 2025
Ordering was easy
Ordering was easy. I got a little discount. They arrived quickly and were delicious.
23. huhtikuuta 2025
First class
From ordering to delivery it was smooth sailing. The website was easy to navigate and very simple to use. The delivery was quick and I loved that there wasn’t too much packaging. Highly rate.
22. huhtikuuta 2025
Easy ordering
Easy ordering. Some new items available. Very speedy delivery and well packaged.
24. maaliskuuta 2025
Super easy to order online
Super easy to order online, arrived very quickly and great product.
24. maaliskuuta 2025
I have always been very pleased with…
I have always been very pleased with all items I have purchased from Freee Foods. I mainly by their porridge oats but have bought some lovely biscuits, biscuit mix and cake mix. I have also purchased flour when I made some Christmas puddings as they sell some lovely different flours.
23. tammikuuta 2025
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