Received a delivery which had been terribly packed, resulting in all items being ruined. I contacted Doves Farm and provided photos as they requested. But they say their system failed and only accep... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I'm careful about when I order - usually do so now when I have bulk in mind (their large flour bags last really well if you store them correctly). Otherwise postage is expensive. During the pandemic,... Näytä lisää
I love the fact that Doves Farm Foods supplies ancient grains, such as Einkorn and Khorasan, and heritage ones - the link to prehistoric man (as in the prehistoric man found frozen in the Alps with Ei... Näytä lisää
Yritys on vastannut
Good variety of flours I especially like the ancient grains that make wonderful bread and both savoury and sweet dishes. The recipes provided on the website are also varied and interesting. Prices ar... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We are UK based specialist flour millers and bakers, producing a range of organic flours, ancient grain flour, baking ingredients and biscuits for people who care about the quality and healthfulness of the food they eat and the world we live in. You can buy our products in a range of shops or directly from our website. We also have over 600 recipes you can follow. Doves Farm are also the owners of Freee Foods - specialising in Gluten Free products including flour, baking mixes, breakfast cereals, pasta and much more.
Yhteystiedot
Salisbury Road, RG17 0AA, Hungerford, Yhdistynyt kuningaskunta
- 01488 684880
- mail@dovesfarm.co.uk
- www.dovesfarm.co.uk
4,2
Hyvä
155 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 75 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good quality product
This is the second time I've bulk bought Doves rye flour. It's a good quality product and the ordering and delivery processes were efficient
21. kesäkuuta 2026
Fail to meet legal responsibility for faulty items
Received a delivery which had been terribly packed, resulting in all items being ruined. I contacted Doves Farm and provided photos as they requested. But they say their system failed and only accepted one photo. Without seeing the photos they decided that only a couple of items were damaged and refuse to refund or replace the other damaged items. We have had previous problems with orders being very badly packed causing a lot of damage and Doves Farm arguing rather than accepting their legal responsibilities.
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Doves Farm Foods
Hi Robin,
We're sorry to hear that your order arrived in this condition.
As explained in our correspondence, we refunded the two items that were damaged in transit, the Tapioca Flour and the Buckwheat Penne, as these were the products shown to have been compromised. We also refunded your delivery charge as a gesture of goodwill to acknowledge the inconvenience caused.
While we appreciate that the remaining products were covered in tapioca flour, based on the photographs provided they appeared to remain sealed and intact. For this reason, we were unable to agree that the entire order had been damaged or required replacement.
From the information available to us, the damage occurred during transit rather than during packing. Unfortunately, when parcels are handled roughly by the courier, the movement and pressure of heavy bags of flour inside the box can cause the lids on our tubes to come loose, and plastic pasta bags can split. We are confident that the order left our warehouse in good condition and was not dispatched in the state in which it was received.
We understand that you later raised concerns regarding potential allergen cross-contamination. As this information was not included in your original enquiry, nor was the rest of the evidence provided upon request, we have referred the matter to our Supply Chain Manager for further consideration and will respond to you directly once this review has been completed.
We always aim to resolve genuine issues fairly and in line with the information available to us, following trading standards, and we're sorry that on this occasion you have been left disappointed.
Great products
Great products, arrived on time, good value too. Same product on Amazon was £8.99, Doves are approx £2/3.50
22. toukokuuta 2026
A range of high quality products
A range of high quality products and excellent service
21. huhtikuuta 2026
Reliable company
I knew when the delivery was coming and it arrived on time. Everything was well packed and it perfect condition.
21. huhtikuuta 2026
Great service,easy to navigate site and…
Great service,easy to navigate site and great products
21. huhtikuuta 2026
Flour delivery
I received a message to say that the courier had tried to deliver my package but this wasn’t the case! However, the driver must have sent the message to the wrong person. The package turned up later in the day . The flour was as described.
22. maaliskuuta 2026
Lovely flours so nicely packaged and…
Lovely flours so nicely packaged and sent.
22. maaliskuuta 2026
Good company without frills
Good company without frills
On time and helpful hardworking drivers.
What else can one say? Thanks
23. elokuuta 2025
Superb product..
Superb product..
I'm wheat sensitive... but the spelt flour supplied from Doves farm (i buy a 25kg sack at a time) is superb and my stomach is able to handle the gluten structure of it.
It has encouraged me to bake all my own goods... Having real Pizza bases again after 15+ years of wheat free products is unbelievable!!!!
Thank you so much.
21. marraskuuta 2025
Won’t order again.
Great items it’s just a shame delivery and Customer service is bad.
Ordered from them last week. 16kg flour, cereal and 2 x biscuits. Flour arrived without issue but the other items were not delivered. Received an email from DPD to say delayed 2 days in a row.
Contacted DF but did not receive a response.
Finally my package arrived but was damaged and missing items.
Contacted DF but did not receive a response again…
It’s a shame as it good products, I was a repeat customer but won’t order again.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Doves Farm Foods
Hi there,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your recent experience. This is certainly not the level of service we aim to provide, especially for a valued returning customer.
We’re glad the flour arrived safely, but it’s disappointing to hear that the rest of your order was delayed, arrived damaged, and that you didn’t receive a response when you got in touch. We completely understand how frustrating this must have been.
So we can look into this properly and put things right for you, please could you contact us via our Contact Us form here: https://www.dovesfarm.co.uk/contact-us where our weborders team will be able to get back to you.
If you include your order details, our team will be able to investigate with the courier and arrange a resolution as quickly as possible.
Thank you again for your feedback, and we’re very sorry for the inconvenience caused.
Excellent flour
Great flour, made very tasty loaves. I've used many varieties over the years and this is up there with the finest quality.
Delivered quickly via DPD. Eco friendly packaging.
No extra charge for delivery to Northern Ireland.
Highly recommended!
19. helmikuuta 2026
Enjoyable to eat
I enjoy eating the Doves Farm cereals, as they are GF, low on sugar & very tasty.
19. helmikuuta 2026
A product unique in goodness…
The product is just unique in goodness & its price and quality make it essential buying!
19. helmikuuta 2026
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