FRANKBROS Arvostelua 

This company is not legitimate, it is a scam. DO NOT BUY FROM THIS SITE. The positive reviews are fake (the same people have reviewed positively on multiple platforms, with different order details in each). This is to distract from the negative reviews stating that this company is a scam.

After not shipping my order after 8 days, I asked canceled my order. They refused to cancel my order, which is a violation of EU consumer laws - consumers can cancel before dispatch and up to 14 days post delivery. The law overrides store policy.

My bank is aware and I have removed consent to place an authorization on my card. They will place a chargeback immediately when the transaction occurs. I told them that, and to not ship this item. It will be at their expense. They refuse to cancel my order still, so they can do as they like, not my problem anymore!

Every email reply is a different “person”. I suspect it is the same person with fake names to give the illusion they are a big company. It's all a SCAM.

Sent me the wrong item - a less expensive item I may add. Very slow, inconsistent and unhelpful responses from numerous different people.

Refusing to exchange for the item I paid for and request I reorder so I need to pay shipping twice. Tempted to just return my entire order and steer clear of this business

Not for the first time, the shipment was very delayed. Contact with support bore no fruits, quite a few weeks later I got a tracking code. This code never changed to show status as shipped. Weeks later i got a confirmation that the package was returned and refunded. Which I never had requested. I have received damaged goods I've had to return before, and the shipping have always taken ages. But this was a new level.
I don't know what they're doing, and apparently - neither do they.

I ordered a marble Audo side table. They sent me first the wrong colour table top and didn't refund the shipping costs I paid for the original incorrect order. I then reordered a replacement in the correct colour. I received it early April cracked in half.

They refuse to replace or refund it while they wait for an ongoing investigation with the courier Fedex. The responsibility sits between frankbros and the courier, not the customer. It is now late June and I still have the cracked table top in storage, awaiting a refund or replacement.

I would never trust FrankBros again and suggest buying elsewhere.

Esperienza ottima, servizio preciso e customer service gentile

Fraud! Never arrived but money was taken

They sent me old candles, that had the oils leaking and the packaging was wet, the outside wrapping was dusty, dirt looking, like they were sitting somewhere for years and they decided to send them to me. They needed so many pictures from different angles, I am very annoyed as I did also pay a fee for tarrifs that was $80. Do not buy nothing from them what is on sale, as they send the old products to get rid of them, candles are from L'ojet , which are very expensive and I am beyond disappointed with this purchase.

Ottimo servizio, ho acquistato una lampada di Flos e mi è arrivata il giorno dopo! Consiglierò sicuramente ai miei amici

Terrible customer service. Were not clear about import fees - in fact it is not easy to figure out on their website that they are not a US company. Also, I ordered two Hay chairs and they only delivered one and then made me jump through multiple hoops in order to get the second one delivered even though it was their mistake. Will never order from them again.

REVIEW UPDATE: What the cust serv rep doesn't tell you in the response below is that it took almost 6 weeks for them to resolve the issue. IT was clear from the very beginning that it was their mistake but they kept making me jump through bureaucratic hurdles and would also take days to respond back to me. If this had been a reputable company I would have had my missing chair within a week.

Delivery dates not reliable at all, even if you pay for the express shipping fee, it doesn't change anything at all. Fast customer service but their answers are just blabla and no helpful informations at all..avoid this store!

Update: After 10 days of getting promised my parcel will be shipped soon, they shipped it and it got stuck by the border because of missing documents..it's unbelievable!

Absolutely terrible company! I could not recommend ordering from them less especially if you are in the US. The are completely dishonest about the surprise fees you will pay and will give you endless runarounds in customer service. They are rude and completely incompetent. I ended up filing a case with American Express to get it resolved. Shop somewhere else.

Excellent experience! My order arrived ahead of schedule and in flawless condition. I loved the extensive selection of top brands offered on the website.

Purchased a chair worth over €1500, they sent the wrong chair. Making a mistake like this for an item so expensive is a terrible experience.

Was international shipping, had to pay custom fees, and return must be arranged by me and courrier pay by me, would not be refunded back the custom fees and return courier cost and lose more than €200 in that.

I ordered an item from them and returned it. They refused to accept the return, claiming that the item was damaged while I had not even opened the box, as it was a scented candle and I could identify the scent through the box. So they either sent me damaged item or were unable to pack it securily. However, they refused to process the refund and allegedly sent the package back to me with incorrect customs documents, which eventually returned to them. They have not been in contact since, and both the money and my purchase remain with them. This case has been lasting already 2 months and they just don't respond any more. Avoid these scammers

P.S. Don't be fooled by the fact that they respond to reviews trying to save their disgusting face. Their response to this review is a lie. They had no intention of refunding the money. Instead, they sent the item again with incorrect documentation and it got stuck at customs again.

I bought $120 product. When it was delivered, UPS asked me for an additional $80 COD. I of course, did not pay as I had no idea they were going to ask for 66% mark up at delivery. Their support email bounced back to me. Miserable experience.

Un catalogo ben fatto e curatissimo! Ci sono davvero tutti i migliori brand.
Il sito è di facile navigazione e ti permette di curiosare qua e là senza perderti!
E poi , spedizione velocissima!!
sicuramente farò un altro acquisto molto presto

Velocissimi! Ho ordinato dei prodotti in Germania e sono stati consegnati in pochissimo tempo. Riordinerò sicuramente!!

FRANKBROS fa sempre colpo! Il sito offre una selezione impeccabile di arredi e oggetti di design. Idee originali perfette non solo per arredare la casa con un tocco sofisticato, ma anche per regali che esulano dal solito banale. Immagini che rispecchiano la realtà, acquisto semplice e consegne veloci! Assolutamente consigliato!

Ho comprato una lampada di Louise Poulsen - consegna super rapida, consiglio!

Ho acquistato alcuni articoli di design da questo sito e ne sono entusiasta.. Il servizio clienti è stato rapido e disponibile nel rispondere a un mio dubbio pre-acquisto, e la spedizione è arrivata puntuale. Un sito serio, affidabile e con un gusto estetico davvero raffinato. Consigliato