Framesprayuk Arvostelua 31

I would not recommend Frame Spray or there 10 Year Guarantee. The guarantee is not worth the paper it’s written on, as I found out.
I use Frame Spray 4th August 2021 to spray my door slate grey. I received my ten-year guarantee after the work was completed by Mr C. Lamont. I was very happy with the job and wrote them a good review on their web site.
Around 3rd February 2025 I contacted Frame Spray as the paint had started coming of my door even though it is under cover by an open porch. I spoke to lady call Nicola at the company and she told me someone would contact me about this, but nothing happened. Phoned Frame Spray again and this time talked to man called Craig. He asked what the problem was, so I told him the paint was coming off my door and sent him photos of my door. Craig told me he would get back to me to sort a date for a repair and gave me a new contact number to call him on. Again, nothing happened.
Monday 17th February 2025 called Frame Spray again, but on the old number by mistake and got Nicola. I told her my door had still not been repaired. She offered to give me a quote by her company “Excell Property Services”. I was not going to pay again for the work that supposedly has a 10 year guarantee?
I did eventually get a date for my door to be resprayed by Frame Spray, 28th March 2025 time 9am-2pm, as I work in the afternoon. No one came or phoned me. Phone Frame Spray back next day and they told me sorry and gave me a new date 9th April 2025 but for all day, so I didn’t work that afternoon and they still didn’t come! I phoned Nicola that afternoon around 4pm she said she was sorry and she would get it sorted. Nothing has happened since.
Received a reply from Frame Spray 08/06/2025 saying they would contact me with in 24 hours to arrange a date to sort my door out. I have had no phone calls or emails from Frame Spray and it's now 22/06/2025.
Richard from Frame Spray contacted me today to sort out a date 03/07/2025 for respraying my door.
30/06/2025
Got a phone from Craig today asking if they could come and sort my door out. l agreed and he told me they would be with me in about an hour's time. I subsequently got a text from Richard about two hours later saying they would do it on Thursday 3rd July as arranged before. I decided at this point to get it sorted out, as it has been going on for over five months now. I texted Craig the next day to tell him my door is sorted out now, Craig called me back and asked why. I was just so tired of excuses.

I had my house spray painted by another company and they did a good job however we didn’t get our canopy sprayed and then decided we wanted the canopy spraying.

When the sprayer came , he started work on the property without even knocking on the door/introducing himself. He worked for about 20 minutes and stated he was finished. I kindly paid for the works and the next day I noticed how poor of a job was done. Left a complete mess, didn’t paint parts of the canopy , patches on the parts that was painted. Pictures was sent and acknowledgement was made on the poor works. I can’t understand how such a small and simple job was so badly done.

I had messaged the company on what’s app to be told that they will get someone out however I’ve been met with we will get back to you , we will get someone booked in …

It’s clear that the people that work here don’t care much for there customers .

Do not use this company. The owner is dishonest and has the morals of a sewer rat. The owner is not even based in the UK, he is renting a variety of houses in France, and one of them by a lovely elderly couple in a small village where he caused huge damage in a short period of time and left with unpaid bills, another house which was a house for a young family, rented in good faith, again huge damage and thousands of unpaid bills left when he departed, both houses he is refusing to pay what he is supposed to and Legal action is under way against him in France and is about to start in the UK - and now he has moved on to another house. He is not to be trusted with your money, and clearly has no standards of acceptable behaviour or conduct. Do not deal with people like this. If he can do this to the vulnerable elderly and young families, he will have no regard for you.

NEVER use this company, my whole house was done by this company under 2 years ago,
The paint work has now gone awful looks like oil has been thrown at it, it’s flaking away.
we have a guarantee which is for 10years but actually nothing is covered under this!!! Just be careful when choosing this company.

They are not trying to say that they have to charge us for the re-spray…

I was extremely happy with the quality of my window and door spray which was undertaken efficiently and with courtesy. After the sprayers went I noticed the inside of my door had grey markings where the spray had leaked inside. This is unsightly but is not a huge job. I would have remained very happy had they resolved the issue but now 6 WhatsApp messages and a formal email of complaint later they have ceased even replying to my messages all of which were polite snd solution focussed. If they cannot resolve this issue within the first few weeks it makes me doubt the usefulness of the 10 year guarantee.

Just had my front door and garage done by Paul and Craig,Fabulous job boys thank you.
Also thanks to Nicole for all the information and help I needed,I love the colour.
Thank you
Kyra

Service, communication, quality of work and price were first class, would highly recommend Framesprayuk, the lads that did our spraying were superb.

Transformed some 1980's unpainted aluminium window frames with a coat of white gloss for a tiny fraction of a replacement cost. The guys were friendly, efficient and very quick. Very pleased with the results.

apauling customer service and workmanship. i had my windows and door sprayed and within 3 months the paint was flaking off. i contacted Craig with images and was told i would be booked back in once the weather improved. i heard nothing. after continually chasing the company they arrived to do touch ups and called the office to say it was a full respray not touch ups. now they are just ignoring my contact. i would not recommend this company at all

Great job done by Adam & Carl on my house. Fast efficient and friendly lads. Excellent service from first contact to job done I Would highly recommend Frame Spray UK.