I just wanted to say a few words about James, the store manager from Leyland in Acton. Right from the start, he made suggestions and ideas I had not thought of (and never would have), listened intenti... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I received beyond brilliant service from JL. I had a problem with the scheduled delivery date that my builders had arranged. I phoned, spoke to JL who was unbelievably understanding and accommodati... Näytä lisää
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I have recently used Leyland high gloss white solvent paint. It is absolutely brilliant, it has a beautiful soft sheen finish, very easy to apply, covers in one coat and very little odour. Compared... Näytä lisää
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I ordered some paint and accidentally put it through as click and collect instead of home delivery. I emailed customer services straight away, to change the delivery method. I was asked to provide or... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Leyland SDM is London's leading decorating and DIY specialists. We supply local tradespeople & people working on their own DIY projects as a Specialist Decorators' Merchants with paint and decorating materials.
Yhteystiedot
Fourth Way 24, HA9, Wembley, Yhdistynyt kuningaskunta
- 020 7275 2999
- web.orders@leylandsdm.co.uk
- leylandsdm.co.uk
4,0
Hyvä
375 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service
Ordered online and collected in store, really helpful and charming staff, now a loyal customer!
12. toukokuuta 2026
Vastaus yritykseltä Leyland SDM
Hi Joe,
Thank you for your lovely review! We’re so pleased to hear you had a great experience with our team and found the click and collect process smooth and easy. We really appreciate your support and look forward to welcoming you back again soon!
Having accepted my order a few days…
Having accepted my order a few days later you tell me it is out of stock.
1. toukokuuta 2026
Vastaus yritykseltä Leyland SDM
Hi,
Thank you for your feedback. We’re sorry to hear this. Unfortunately, despite our best efforts to keep stock levels updated, there are rare occasions where an item becomes unavailable after an order is placed. We understand how frustrating this is and sincerely apologise for the disappointment and inconvenience caused.
Nice thoughtful staff and they even…
Nice thoughtful staff and they even gave me a flap on my paint to make it easier to open 👍 thanks guys
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leyland SDM
Hi,
Thank you for the great review! We’re really pleased to hear you had a positive experience with the team.
Sometimes it’s the little things that make all the difference, so we’re glad the paint flap came in handy!
Many thanks.
Vastaus yritykseltä Leyland SDM
Hi Anthony,
Thank you for taking the time to leave feedback. We're so sorry you've had this experience, please could you email info@leylandsdm.co.uk, so we can look in to this further.
Many thanks.
James - The Gem of Acton Leyland
I just wanted to say a few words about James, the store manager from Leyland in Acton. Right from the start, he made suggestions and ideas I had not thought of (and never would have), listened intentively, was patient, super knowledgeable and saved me SO much money. He really went the extra mile for me when he didnt have too and has massively influenced the overall result of the work in my home for the positive. He has really made my week and is a credit to Leyland! Huge thank you James 😊 🙏 🙌 👏
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leyland SDM
Hi Karagh,
Thank you so much for your kind words. We’re delighted to hear about your experience with James at our Acton store.
Providing knowledgeable advice, great customer service and helping customers find the best solutions is exactly what we strive for, so it’s fantastic to hear James went above and beyond to support you and help bring your project to life while saving you money too.
We’ll be sure to pass your feedback on. Thanks again for taking the time to share your experience, and we hope to welcome you back to Leyland soon!
Vastaus yritykseltä Leyland SDM
Hi,
Thank you for taking the time to leave such lovely feedback! We will pass your kind words on to the team.
Many thanks.
Sorted quick
I had a problem with my order and it was dealt with quickly and professionally I received my order no problem after that
22. huhtikuuta 2026
Vastaus yritykseltä Leyland SDM
Hi Angela,
Thank you for taking the time to leave such a lovely review. We're glad to hear your order issue was rectified.
Many thanks.
All good great value
21. huhtikuuta 2026
Vastaus yritykseltä Leyland SDM
Hi Nigel,
Thank you for your fantastic feedback!
Many thanks.
Hammed was extremely helpful
Hammed was extremely helpful, and super friendly. Great service overall.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leyland SDM
Hi William,
Thanks for the 5-star review! We will be sure to pass your kind comments on.
Many thanks.
Helpful with helping a novice buy the…
Helpful with helping a novice buy the right things for the jobbut no paint mixing service at Chiswick Brancj
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leyland SDM
Hi Joan,
Thank you for your lovely review. We’re glad our team could help you find the right products. We’re sorry the paint mixing service wasn’t available at our Chiswick branch and appreciate you flagging this.
If you ever need mixing, please feel free to contact our team and we'll do our best to advise which store nearest to you offers this service.
Thanks again.
over and beyond brilliant service…
I received beyond brilliant service from JL. I had a problem with the scheduled delivery date that my builders had arranged. I phoned, spoke to JL who was unbelievably understanding and accommodating. He juggled things around and rescheduled my delivery to a day and time that was far more suitable.
I am extremely grateful. Thank you so very much.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leyland SDM
Hi Yvette,
Thank you so much for your kind words. We’re really pleased JL was able to help get your delivery rearranged at short notice, we know how important timing can be when you’ve got work scheduled in.
We’ll be sure to pass your feedback on. Thanks again for taking the time to share your experience, it’s greatly appreciated.
Great service and excellent customer…
Great service and excellent customer service
14. huhtikuuta 2026
Vastaus yritykseltä Leyland SDM
Hi John,
Thank you for your kind review. We’re pleased to hear you were happy with both the service and customer care. We really appreciate your support and hope to help you again soon.
Many thanks.
Vastaus yritykseltä Leyland SDM
Hi Jakub,
Thanks for the 5-star feedback!
Many thanks,
The Leyland Team
Never recieved order
Never recieved order, money was returned to my account no explaination given.
6. huhtikuuta 2026
Vastaus yritykseltä Leyland SDM
Hi Malcolm,
Thank you for your feedback, and we’re genuinely sorry to hear about your experience. We understand how frustrating it must have been to not receive your order and to have the payment returned without any explanation.
This isn't the standard of service we aim to provide. If you’d be willing to contact our customer service team on info@leylandsdm.co.uk with your order details, we’d appreciate the opportunity to look into what happened and provide further clarification.
Many thanks.
Great shop
Great shop. Always super helpful staff. Today in particular Mel was very kind knowledgeable and helpful.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Leyland SDM
Hi Ben,
Thank you for your lovely review. We’re so pleased to hear you always find the shop helpful, and especially that Mel stood out during your recent visit. We’ll be sure to pass on your kind words to her. We really appreciate your support and look forward to welcoming you back soon.
Many thanks.
Well I've ordered for the second time
Well I've ordered for the second time. Ordered for delivery but still waiting on it the first time I got a refund this time I'm waiting on it. Who ever made the website has either put click and collect into the same button.coz I pressed the delivery. So am I going to get my item that I ordered or not.
13. huhtikuuta 2026
Vastaus yritykseltä Leyland SDM
Hi William,
We're sorry to hear about your experience and appreciate you taking the time to leave feedback. This is not the level of service we aim to provide. We understand how frustrating this has been. Your comments regarding the website journey have been noted and will be shared with the relevant team for review.
Many thanks.
Efficient prompt service
Efficient prompt service, the gentleman called to check an item before confirming pickup.
11. huhtikuuta 2026
Vastaus yritykseltä Leyland SDM
Hi,
Thanks for the lovely feedback, we're happy to hear you found our service prompt and efficient and will pass your kind words on.
Many thanks.
Prompt delivery
31. maaliskuuta 2026
Vastaus yritykseltä Leyland SDM
Hi Will,
Thanks for the feedback, we're pleased to hear you received your order promptly.
Many thanks.
Order was unable to be delivered to…
Order was unable to be delivered to home address in North East despite this being the second order and we had received the first order. Numerous phone calls to various numbers who were unable to help or provide a customer service number so spent ages on phone chasing an order. Eventually spoke to someone in Finance who went out the way to help and kept up to date with us and payment returned and ordered cancelled as unable to deliver even though explained had received first order but pleased with the ladies help in finance as was getting stressful with all the calls and unable to help.
4. huhtikuuta 2026
Vastaus yritykseltä Leyland SDM
Hi Graeme,
Thank you for taking the time to share your experience, and we’re really sorry to hear about the issues you faced with your second order. We completely understand how frustrating it must have been, especially after successfully receiving your first delivery.
This isn’t the level of service we aim to provide, particularly when it comes to communication and support. We’re looking into what may have caused the delivery issue and why it was so difficult to get clear assistance.
We’re pleased to hear that our colleague in Finance was able to step in and support you during what sounds like a stressful situation and once again apologise for any inconvenience caused.
Many thanks.
I have tried to cancel this order and…
I have tried to cancel this order and get a refund however no one has been responding to my emails and I have not received a confirmation email in regards to collecting the items either. I would much appreciate confirmation that a refund is being processed.
9. huhtikuuta 2026
Vastaus yritykseltä Leyland SDM
Hi Kelly,
Thank you for taking the time to leave feedback. We're so sorry you've had this experience, please could you email info@leylandsdm.co.uk, so we can look in to this further.
Many thanks.
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