All my outdoor and indoor cameras are Foscam. They are trusted as is Foscam UK. I also received messages enquiring as to why my existing decades old bullet camera was being replaced with a new one tog... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great first experience at Foscam, ordered a WD Surveillance hard drive, which arrived very fast via DPD and was packaged perfectly, as its surprising how many companies don't know how to package a... Näytä lisää
cant log into account - account blocked so cant reset password. Out of frustration gave a 1* review. Got a call from Foscam explaining that the cameras connect to the app or pc VMS but there is no w... Näytä lisää
Yritys on vastannut
Really delighted with such wonderful service from order to delivery. Very easily ordered online and 2 days later delivered by dpd. Fabulous to be able to watch our ewes waiting to lamb without h... Näytä lisää
Yritys on vastannut
3,9
Hyvä
141 arvostelua
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Don’t look for any favours from this…
Don’t look for any favours from this company, it’s all about money! I bought a CCTV system from them and asked them to upgrade it to a bigger hard drive. They did this and charged me the full price of the bigger hard drive and not the difference between the two. When I asked them why, they said it was to cover the cost of installation and re-testing of the system. Ok I thought, fair enough, but as it turned out, all they did was install the hard drive, a 10 min job, and send it to me untested. They also kept the hard drive they removed!
Anyway when I received the kit and after a few setup issues I found it wasn’t up to my expectations so I asked them if I could return it. They said yes, but it would be subject to a deduction because it had been tried out.
I said ok, fair enough, and I returned it at my own cost by Special Next Day Delivery to ensure it arrived safely.
Royal Mail tried to deliver it twice but couldn’t get a reply so it was returned to me. Now this is a place that is manned every day from 7am to 6pm, so I was informed!
However after I got it back they sent me a label to return it again, this time they got it, it was left in their safe place, so still nobody there to collect it!
However I eventually got my refund with a 20% deduction, and the final selfish act was they even took the £6 postage for the return label that they generated for me!
All in all I am just shy of £100 out of pocket. Quite a hit for a pensioner!
James.
8. elokuuta 2023
Vastaus yritykseltä Foscam UK
Dear James,
We value and appreciate your honest feedback.
Good and bad, all of our customers experiences matter to us.
Unfortunately, we had no choice but to apply a deduction to your refund, as the NVR had been customised / used and all four cameras had been mounted outside.
As per our returns policy, all of our items come with a 14 day change of mind period as standard.
This allows you the time to test the item and decide whether it is suitable and if not, return it in the same condition as received for a full refund minus return postage. (unless faulty within 30 days)
In this case, as all of the cameras had been mounted outside, they were no longer in a "new and sellable" condition.
I'm really sorry to hear your initial return failed to be delivered, this is why we offer pre paid returns labels to ensure a smooth and timely delivery to our warehouse.
Hopefully we are given the opportunity to better serve you in the future.
Best Regards
Sam
Customer Experience Manager
Great product Great price
25. syyskuuta 2023
Vastaus yritykseltä Foscam UK
Dear Darren,
Thanks for taking the time to write a review on our page.
We really appreciate the positive words and support.
Best Regards
Sam
Customer Experience Manager
Great support and Blue-Iris CCTV software is half price...
Great support, I had a slight problem, which was sorted very quickly via the chat..
And I got the product at a great price - BlueIris CCTV full software is half price here..
4. syyskuuta 2023
Vastaus yritykseltä Foscam UK
Dear Chris,
We appreciate your positive review.
If there is anything else we can be of assistance with, please let us know.
Best Regards
Sam
Customer Experience Manager
Reliable Company
I have bought products from Foscam for a number of years now and have always received prompt and efficient service. Even when problems arose they have been promptly resolved.
10. syyskuuta 2023
Vastaus yritykseltä Foscam UK
Dear Peter,
Thank you for sharing your experience with us.
Feedback such as yours, helps other customers make the right choice.
Best Regards
Sam
Customer Experience Manager
alles top :-) schneller versand und…
alles top :-) schneller versand und funktioniert.
3. syyskuuta 2023
Vastaus yritykseltä Foscam UK
Dear Heiko,
Thank you for your kind words.
Best Regards
Sam
Customer Experience Manager
Can't fault them - 10/10
Online support is knowledgeable, informative, and helpful. Web site was easy to browse through for required item, and purchased product was despatched promptly, and well packed. Can’t fault the service. 10/10
22. elokuuta 2023
Vastaus yritykseltä Foscam UK
Dear Alex,
Thank you for writing a review on our page.
Your experience matter to us and allows us to continue to provide the services you've come to expect.
Best regards,
Sam
Customer Experience Manager
Excellent Dome security camera which…
Excellent Dome security camera which has been set up using phone app. The only downside I can see is if you have to do reset as the reset button will be hidden inside the ceiling void.
16. elokuuta 2023
Vastaus yritykseltä Foscam UK
Dear Grant.
We appreciate you taking the time to share your review.
To avoid cables being hidden away, we recommend one of our waterproof junction boxes, this allows any excess cables including reset to be housed securely for easy access.
One other way to reset the camera is within the settings, accessible via the desktop and mobile applications.
As part of our commitment to continued improvements, most of our newer models have moved the reset button to directly on the camera housing.
Thank you again for your feedback.
Best regards,
Sam
Customer Experience Manager
Great value cameras!
I ordered a camera for my Home Assistant server - it was shipped and delivered quickly (I really appreciate them using DHL instead of Evri...). The product works well and as advertised and I had no problem in disconnecting it from the internet and having it run locally, which is quite important for a camera :) I didn't have pleasure of contacting the customer support though. The product page had sufficient amount of information so there was no need for me to contact them.
12. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Foscam UK
Dear Kajetan,
Thanks for sharing your experience.
Feedback such as yours helps us and other customers make informed decisions.
Best regards,
Sam
Customer Experience Manager
Excellent customer service from Foscam UK
An existing camera had to be replaced after several years and I also needed to solve a problem with Foscam apps which the Chinese HQ could not sort out. Sam at Foscam UK solved the apps problem with an easy solution, saving me long-winded email conversations with (the very willing) support in China and ordering the improved new model was easy and efficient. My advice is: do buy your equipment from Foscam UK where you get support when you need it.
9. elokuuta 2023
Vastaus yritykseltä Foscam UK
Dear George,
Thank you for taking the time to write a review on our page.
We're glad to hear we were able to help with your support query and order.
Best regards,
Sam
Customer Experience Manager
Ordered an item then foscam cancelled…
Ordered an item then foscam cancelled saying they could not find my address on paypal or their order, and if I could re-order the item, went to re-order within 30 mins but the item was then out of stock, quite Co-insidental, so had to order a different unit at twice the price as they knew it was urgent…..
7. elokuuta 2023
Vastaus yritykseltä Foscam UK
Dear Andrew,
We are sorry to hear that you are not completely satisfied with your purchase.
When your order came through it had no billing or shipping address.
Our team did look in the PayPal details but they were unable to locate one there.
As such, we promptly informed you about the cancellation and requested you place the order again.
Unfortunately, due to an error in our inventory system, the product you originally ordered was not automatically relisted.
If you are still not satisfied with the order, please get in touch with our returns team at returns@foscam.uk.com and they will be more than happy to arrange an exchange for the desired refurbished unit.
Best regards,
Sam
Customer Experience Manager
Vastaus yritykseltä Foscam UK
Dear Chetan,
Thanks again for taking the time to write a review about your order.
Feedback such as yours, helps other customers make the right decision!
Best regards,
Sam
Customer Experience Manager
I have been using their cameras for…
I have been using their cameras for years. They are reliable and more importantly they were used as evidence in a burglary. They are undoubtedly a first class company and their after sales support is second to none. Highly recommend.
17. heinäkuuta 2023
Vastaus yritykseltä Foscam UK
Dear Elaine,
Thank you for being such a great customer!
People like you, make it all worthwhile :)
Best regards,
Sam
Customer Experience Manager
Vastaus yritykseltä Foscam UK
Dear Marc,
We appreciate you taking the time to write a review on our page.
Glad to hear your purchase was quick and easy!
Best regards,
Sam
Customer Experience Manager
Great company to deal with
25. kesäkuuta 2023
Vastaus yritykseltä Foscam UK
Dear Glyn,
Thanks for your kind words.
Feedback such as yours, helps us to know we're serving our customers in the right way!
Best regards,
Sam
Customer Experience Manager
Very good camera I have 2
21. tammikuuta 2023
Vastaus yritykseltä Foscam UK
Dear Ian,
Thank you for your positive feedback.
As always if you need anything else, you can contact us via live chat, UK based phone and by email.
Best regards,
Sam
Customer Experience Manager
Decent camera, but not new?
I think you sent me a camera that has previously been sent to someone else and returned. No bag on the camera seems odd but maybe that some eco reason but the screw fitting connector looked like a screw had been in it previously as it was damaged. You buy a new item you expect a new item.
12. kesäkuuta 2023
Vastaus yritykseltä Foscam UK
Dear Adam,
Thank you for taking the time to write a review.
We're sorry to hear that you're not 100% happy with your purchase.
All of the products sold by us, are brand new unless otherwise stated as "graded".
However as customer satisfaction is our top priority, please feel free to reach out to us and we would be happy to replace the item for another brand new unit, free of charge.
We look forward to hearing from you soon.
Best regards,
Sam
Customer Experience Manager
Order problem resolved quickly.
Due to a minor technical problem my order was delayed by a few days, these things do happen sometimes but Jay from Foscam went over and beyond to resolve it quickly.
23. huhtikuuta 2023
Vastaus yritykseltä Foscam UK
Dear Martin,
Thank you for your positive review. We understand that these situations can occur, but we're glad to hear that Jay from our team was able to resolve it quickly for you.
Customer satisfaction is our top priority, and we appreciate your understanding. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.
Best regards,
Sam
Customer Experience Manager
Camera no longer responding - firmware update bricked it
Camera no longer responding its dead.
Found one of our camera was no longer viewable/streaming. Looks like an issuer when it updated the firmware.
Contacted support, who suggested a number of ways to reset - all of which we had already tried, and re-tried. Then suggested it may need a firmware reset and gave a download to do so. We tried this - and... nothing.
Foscam then said looks like camera was dead. Aka it had failed on a firmware update and "bricked" the camera.
No offer to get discount on a replacement/further ideas.
Did go and purchase another Foscam (as had been happy with them).
However this one could be setup when wired to a computer, but when mounted where the old one was, did not get a signal enough to reliably stream. Which means the "new" cameras have a lower powered antenna.
Had enough of time wasted, and just returned it. Bought a different make of camera (ring, ring) and it was up and working in 5 minutes. Faster than a foscam... Mounted in same place, and it is working fine, streaming, alerting.
Shame, as Foscam _had_ seemed to be good, but alas now left behind in the market.
7. toukokuuta 2023
Vastaus yritykseltä Foscam UK
Dear Al,
We regret the inconvenience you experienced with our camera and the subsequent issues. Your feedback is important to us, and we're sorry that the attempts to resolve the problem were unsuccessful.
Regarding the offer for a discount on a replacement or alternative suggestions, we'd like to clarify that our UK support team did not handle that aspect of your interaction, and we apologize for any confusion caused by this miscommunication.
We appreciate your insights, and we will address the issues raised internally as we are always looking to improve our products and services.
Thank you once again for sharing your experience, and we sincerely apologize for any inconvenience caused. We value you as our customer, and we hope to have the opportunity to serve you better in the future.
Best Regards,
Sam
Customer Experience Manager
Faulty camera
Camera was faulty had to get paypay to refund me foscam do not answer there phones live chat not always working they keep saying they will sort it but they don't very disappointed with them
19. huhtikuuta 2023
Vastaus yritykseltä Foscam UK
Dear Keith,
We sincerely apologize for the issues you faced with your faulty camera and the difficulties in reaching our support team.
Rest assured, we take your feedback seriously and will relay this to our teams internally to ensure this does not happen again.
We acknowledge that we fell short of your expectations in resolving the issue, and we're genuinely disappointed to have let you down.
If there's anything else we can do to address the situation or your concerns, please contact us directly. We are committed to regaining your trust.
Apologies again for any inconvenience caused and thank you for your understanding.
Best regards,
Sam
Customer Experience Manager
Ordered an FI9912P camera
Ordered an FI9912P camera. Order form suggested a PoE injector as an option with this camera - which suggested to me that the camera was PoE compatible. The camera is not PoE compatible and so the injector is no use without a splitter. On the plus side I did get a quick response from on line chat who provided a return label and full refund for the injector.
11. huhtikuuta 2023
Vastaus yritykseltä Foscam UK
Dear Anthony,
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any confusion caused regarding the compatibility of the camera and the PoE injector.
We're glad to hear that our online chat provided a quick response and assisted you with a return label and a full refund for the injector. We aim to provide efficient and helpful customer service, and we're pleased that we were able to resolve that aspect promptly for you.
Our apologies again for any inconvenience caused by the misunderstanding regarding the PoE compatibility. Your feedback is important to us, and we will use it to improve our product descriptions and ensure clarity for our customers.
If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us.
Best regards,
Sam
Customer Experience Manager
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