For You Personalised Gifts Arvostelua 

Vastaus yritykseltä For You Personalised Gifts

Päivitetty 16.12.2024

Hi Aoife

Thank you for your feedback. We’re sorry to hear that you were disappointed with the size of the Christmas Eve box. The dimensions are clearly listed on the product page to help customers make an informed decision—did you happen to see them before placing your order.

For reference, the dimensions are 16 × 22 × 11 cm, so it should hold a bit more than a bag of sweets. We love how well-made these boxes are and how they’ve been a well received and popular choice for many other families since we introduced them in 2017.

Please note that as the design on the box is bespoke and printed especially for you, if you feel the box is too small, we would recommend checking the dimensions carefully before ordering. As you can imagine, there’s not a lot we can do once the item has been personalised.

Regarding your review, as it is the weekend, it may not have been processed yet, but rest assured, your review will be published shortly if it has not already. We use a third-party review system like Trustpilot to ensure transparency and fairness, and this process may take a little extra time during busy periods. As always, we rely on customer reviews of our products and services so that people like you can share their experiences and help others make informed decisions.

Thank you for taking the time to share your thoughts.

Vastaus yritykseltä For You Personalised Gifts

Päivitetty 25.11.2024

Thank you for your feedback, and I’m sorry to hear that your photo bauble didn’t turn out as you’d hoped.

For the best results, square images work best. When there is more than one subject, the photo should ideally feature them close together and not too far apart, as this ensures we can crop it to a circle to fit the bauble’s surface effectively.

Your input is truly appreciated, and we’ll use it to provide clearer guidelines to help improve future experiences. Thank you for sharing your thoughts!

Vastaus yritykseltä For You Personalised Gifts

25.11.2024

Hi Chloe

Thank you for your feedback! I’m so glad to hear that you love the vase, but I am sorry to hear you were disappointed with the size.

We strive to provide the dimensions of every product on its listing and I apologise if this wasn’t clear. Your feedback is really valuable to us, and we will take it on board.

If there’s anything further we can do to help, please don’t hesitate to reach out directly to our support desk. Thank you again for taking the time to share your thoughts!

Vastaus yritykseltä For You Personalised Gifts

25.11.2024

Hi Grace

Thank you for sharing your feedback, and I am sorry to hear you were disappointed with the packaging. I completely understand how important presentation can be when giving a gift.

I truly hope however you enjoyed the gift itself.

We do offer a gift wrap and card option on all of our product pages, which many customers have found to be a lovely touch.

Please don’t hesitate to reach out if you would like assistance with this option for future orders.

Your feedback is valuable, and we will take this on board. Thank you for bringing this to our attention!