food.bolt.eu Arvostelua 

Never arrived out order rude delivery going around but even close to location!! Support not helping at all !!!

Waited 1h30 for the food. No help from customer service. Waiting for refund.

Worst delivery experience of my life!! Estimated time was 25-40 mins, order arrived in 2.5 hrs!!!!!!!!!!!!

I asked to cancel but support responses were really slow. I ended up receiving my order.

How hard it is to show proper estimated time based on driver availability?!!!! Seriously, so bad.

Se state pensando di ordinare su Bolt Food, fermatevi e usate un’altra app. Ho pagato 14,66€ per un menu burger arrivato dopo 49minuti che è stato consegnato al corriere, completamente FREDDO e immangiabile.

Il motivo? Bolt permette ai corrieri di fare giri assurdi con consegne multiple sulla pelle del cliente che paga la consegna per intero. Il mio panino è rimasto nello zaino del rider mentre lui faceva comodamente altri servizi, e io ho pagato il prezzo pieno per ricevere cibo freddo... immaginate un burger di carne completamente freddo...

Ma la parte peggiore è il servizio clienti: un muro di gomma fatto di risposte preimpostate e operatori che si rimpallano la responsabilità. Nonostante le prove fotografiche e i log della chat che confermavano il ritardo, mi è stato risposto testualmente che 'non sono nella posizione di emettere un rimborso'. In pratica: 'Abbiamo i tuoi soldi, il problema è tuo'.

È una piattaforma che non tutela minimamente il consumatore. Vendono un servizio che non sono in grado di garantire e, quando sbagliano, se ne lavano le mani lasciandoti senza cena e senza soldi. Sconsigliatissimo. Disinstallo l'app immediatamente. Non fatevi derubare come è successo a me."

Poslední objednávka a následné řešení reklamace mě ujistily v odinstalování si aplikace Bolt food. Kurýr nechal ležet jídlo za 600 Kč na chodníku, nedal mi vědět a vymlouval se na mou nedostupnost, přitom on sám byl na svém pracovním telefonu nedostupný. Jídlo samozřejmě zmizelo. Při řešení reklamace jsem se dočkal jen nekončícího kolečka vysvětlování s debilním chatbotem, proč chci kompenzaci svých nákladů za nedoručené jídlo. Výsledek je v nedohlednu. Nedoporučuji nikomu, začínat si cokoliv se společností Bolt!

Estimated delivery time was 40 minutes, but after 2.5 hours my order wasn't delivered. They were unable to find a courrier in such period of time. Customer support is also comical. All they do is blame the customer:) Thankfuly, they did refund my order. Stay away from bolt food, terrible platform.

Bolt Food appears to encourage—or at least tolerate—couriers handling multiple orders simultaneously, which leads to frequent and excessive delivery delays. As a result, food arrives cold far too often.

Their “solution” is a 30% discount capped at €1.50 for delays of up to 30 minutes. In practice, this means paying €18 for a pizza from a restaurant just 900 meters away, waiting over an hour for delivery, and receiving it completely cold— in my case, nearly frozen and inedible.

For this experience, the only response offered is an apology and a €1.50 refund.

Aby vám objednávku a za nemalé peníze přivez člověk který páchl jako bezdomovec když mi podával tašku tak měl špínu za nehty omlouvám se všem nejsem rasista ale očividně to byl cizí příslušník který má ve znaku své vlajky žlutou a modrou barvu opravdu nechci být zlá ale tak překvapivá reakce byla když jsem otevřela tašku než jsem zaplatila podívala jsem se do ní a zjistila jsem že tam je rozlité kompletně jídlo polévka byla vylitá v igelitovém pytlíčku vse teklo zbytek jídla byl postavený na stojato obsah byl studený vyděšeně jsem se podívala na pána a řekla jsem mu že tohle asi nepřivezmu protože jsem si objednala teplé jídlo za to si platím a jak říkám nemalé peníze objednávka byla velká a ten člověk z prudká vykročil proti mně a řekl mi lámavou češtinou že to teda zaplatím vtlačil mě do futer okamžitě jsem zašla za dveře zabouchla dveře. A psala jsem na konverzace popravdě dost vyděšená a v chatu po mně chtěli abych v každém případě uhradila tu částku s okamžitou platností jinak si už u nich neobjednám. Takže promiňte ale aby tohle zákazník zažil v 21 století Bože můj kde to jsme co je to za služby takže za mě obrovské mínus plus pro konkurenci protože tímto přihráváte zákazníky jim a nebude trvat příliš dlouho a tato firma zkrachuje. Takže milý zákazníci u nich už nikdy víc!!! A všem doporučuji aby raději volili konkurenci kde se chovají k zákazníkům slušně jídlo jim musíte plné a v plné kvalitě. Za to si přece platíme.

I ordered food, didn’t get it, and after I contact the support they told me wait let me review and then close the chat and asking me to rate the chat list 36.77 euro? Hah don’t ordered from them if you don’t want to get robbed

Tried to delete my Bolt Food account because I'm done with everything Bolt related after what happened with my ride yesterday. Customer service chat popped up with a message: "Our team is reviewing your case 🧑‍💻 An agent will message you here ASAP. You can safely close this chat and access it again from support." It has been 24 hours now. What is there to review? I want to delete my account – can't even do that.

After waiting more than 1 hour for my order and the courier was not moving I contacted the support from Bolt, the representative told me he will call the courier and come back with any news. He never came back, never answered again, no news, nothing. i got to a point where I just spammed to see if I get any reply.

Very unprofessional services and support, worst experience ever... Ended up going to a store nearby, purchasing stuff and going back home and also eating and the courier did not show up.

DELETE THE APP before you encounter the same inconvenience as me. I will make sure to file a chargeback claim on them and share my experience whenever I can

I would give them zero stars if I could. The support is absolutely abysmal. It took 13 hours to receive a response from an actual person, and the response amounted to little more than “too bad.” It’s incredible that a company like this can remain in business in the 21st century. Unfortunately, this isn’t the first time as this appears to be their standard level of service.

my order was accepted and cancelled an hour later, no compensation no nothing jsut fuc you from their support

"Bolt’s customer service is non-existent. They refuse to take accountability for their mistakes and stopped responding to my direct questions. It is clear they do not care about customer retention or solving actual problems. If you are looking for a service that respects its users, look elsewhere. Zero support."

This company is a joke and does not care about it's client. We ordered in Prague from a pizza hut location. The restaurant accepted the order and said delivery would be 30-40 minutes. Fine.

This time lapsed and it came up that the courier had left with the order. The tracker did not move for about 5 minutes so I text the driver saying the tracker is not moving so please call when near and I'll head out to the street to meet him. The driver clearly text that he had the order and would call and he's aware of tech issues for tracking.

From collecting the food it was meant to be delivered in 15 mins so 30 min later I tried contacting the driver, no response, so I reached out to bolt customer service and got a bot!!!! After trying various complaints i finally got through to an agent who said they would look into things for us (at this stage 1hr45 mins past ordering time and not 11.30pm with food for an 11&14 year old included).

She came back with no apology, just that the courier was unable to collect the food as the restaurant had closed for the evening and as such they world revert payment, but this could take 14 days to go back into the account. No apologies no explanation, no compensation.

I said so what's going to happen to the driver who lied and and restaurant who accepted an order knowing they were not going to deliver. They accepted an order to take money and know they were not going to deliver. I was told it was an infuriating event but noone had done anything wrong so that's an end to it, and their best solution was for us to spend more money on their app......

I said that I'd no one has done anything wrong how can they say that. I have in black and white the courier stating he has the order and is on the was, the restaurant accepted the order even though they were supposedly closing very soon, why? Customer service simply DID NOT CARE.

We did not order again but instead ordered a different way. I now have to see if the rebate hits my bank and now the order is cancelled you cannot contact them in regards the claim any longer. Scammers at every level in this company.

If I could give 0 or even - I would, utter trash and disappointment waited 2hours 30mins and my food is still not here support is nowhere to be found, and my money still missing and my food still missing, RUN at all costs!!!! Either fix or close this company total trash.
If you are a restaurant owner who cares about his brand, never cooperate with them

order took over an hour to deliver instead of 15mins as promised, food was freezing cold and unedible and support didn't do anything about even and ignored my messages

Bolt Food !!! Péssimo serviço,!!! após problema com comida estragada pela bebida entornada as queixas não serviram para nada. NÃO devolveram pagamento DEMORAM HORAS a responder e quando vem são respostas AUTOMÁTICAS

Order some ferrero of 50€ value and received an order in 12€ value and support is automatic and doesn’t fix anything, such a scam and useless app!