FMG Repair Services Arvostelua 

from the start, staff and reps were courteous and well informed, the courtesy car was ok but then I didn't expect like for like (my own car was a range rover velar in for repair) it did the job with no issues. as for the repairs (a badly damaged passenger front door and passenger rear door) I could have thought it was a new car and they just swapped number plates, I couldn't tell where the repairs started and the rest of the bodywork finished, fantastic paint job and match, first class job. I would highly recommend FMG ( this was the sheffield branch ) and would gladly take my car there for any future work. many thanks...

After having an accident in my car FMG Mitcham were so professional in dealing with my repair. Josh collected my car and was very informative in explaining everything in a very kind and pleasant way to put me at ease -and also when delivering my car back so thank you for your help Josh. The lady on the telephone was always very friendly when I called and so helpful. I’m so grateful to have my car back looking like new and so clean inside and out.

Good service overall.
The only reason for a 4* is that the system itself is misleading and giving you dates of completion that are not accurate. Its best to call and speak to garage directly and not pay attention to updates.

I am not someone who would normally write a review - only choosing to do so if the service is exceptional or so poor I feel the need to warn people. This is the latter!

I have been advised of four dates that my car would be ready - each have passed with no contact from the company.

I drove to the location to ask for an update in person - to be advised they could not give me a timeframe and that I should not listen to updates on the portal as they do not control it????

Two months since my car was delivered to them and i am none the wiser.

If you get to choose repair go elsewhere - if you don't just be warned the service is poor

Very quick service
Friendly staff
Car is now looking excellent

FMG came and picked the car up. When it was in there hands they text me to say at each stage what was going on. When they had finished the job FMG rang me and told me when I would like the car delivered. The car was cleaned and vacuum throughout

They collected our car when the said they would, they dropped off a courtesy car, they delivered the car back to us when it had been repaired and collected the courtesy car. All with good communication and minimum fuss. The staff were professional and the repair was spot on.

My car needed repairs for accidental damage at Hereford, my car was collected from home, I was kept up to date with the repairs, Tracy was more than helpful on the phone with all the arrangements, phoned when work was completed, I had a courtesy car, gentleman brought my car back to my works, and returned the courtesy car, I’m over the moon with the service I received.

The staff were incredibly helpful in dealing with the repairs process

In all honesty I didn't think I'd be giving a 5star review ( for a couple of reasons ).
My car was taken to FMG repair services in Hull by way of my insurance company.
A little misunderstanding on my part meant the repairs didn't start untill after a week had passed.
After FMG started work on my car I received a text telling me what was going to happen , followed afew days later by another telling me the parts needed had been ordered but no delivery date had been given for the parts. I received similar texts each week untill the parts arrived. Then a different text saying they had to order 3 extra parts before repairs could be done.
Back to square one - a similar text each week untill 3 weeks later when ( on a Tuesday ) I got a text saying every part was at FMG's & work could be undertaken.
Friday I received a phone call telling me my car repairs were complete.
When I picked the car up the waiting was forgotten about. It was immaculate . both inside & out. You couldn't tell the vehicle had been crashed. Everything was perfect - i checked it over & could not find 1 thing to pick fault with. Inside had been valeted & had that new car smell & feel. Outside the same - all the damage had been repaired & you couldn't tell any repairs had been done.
The car was fantastic again & i was extremely glad FMG did the repairs. The mechanics / painters / valeter & secretary had worked really well to give my car back in the best possible condition.

If they would let me put no stars I certainly would!!
My car went in for repair on the 12th February for several scratches, they then informed me they had broke the camera after replacing the wing mirror on the 19th February which they didn't need to replace the wing mirror. It is now the 23rd March and my car is in Gloucester FMG with its front bumper off as nobody will authorise the repair of the camera. We have telephoned several times the complaints department and waiting on hold for hours at a time, we have been promised several calls back and nobody returns any calls. THEY JUST DON'T GIVE A DAMN!!!
AND TESCO INSURANCE SHOULD NOT BE USING SUCH AN INADEQUATE COMPANY

I’m over the moon my car looks amazing inside and outside 100%

As of yesterday Fmg bristol your service is amazing,glyn the manager and his colleague Lisa at the front desk I couldn’t of asked for any better.highly recommend,very helpful,very polite and was well worth a visit to get things in place to get my car fixed.Thank you both

Very happy with the repair carried out, lovely job, was kept informed at all stages of the work. Friendly and helpful staff. The work was done in the Leamington Spa branch, thank you ☺️

I’m not usually a complainer but thought I had a post a review about my recent experience at the Huddersfield branch.
The repair work was shoddy & incomplete & the customer service was awful. Cheap parts were used & the car came back dirty on the outside & inside, especially the drivers seat.
I’m now having to take the car to a main dealer for them to rectify the mess made by FMG & I have reported the garage to my insurance company, as they are an approved repairer for Admiral Insurance.

Great service. Constant up dates. Very friendly people

not even worth a star. went through the 3rd party to get my motor fixed as it was not my fault in anyway of the accident. his insurance had contacted fmg to repair my bumper. fmg had fixed my bumper and returned my car with alot more damages and im now paying out 100s of pounds to get the damages fixed that this company has done to my car and having to go without a car for a very long period of time. no sorry, no nothing. keep having to go between fmg and zurich to try and get it resolved and sorted.

Great communication, kept me informed all along the repair.
FMG Hull.

The bear minimum was carried out by FMG, when the vehicle was returned there was a clear mismatch on the paintwork. When i complained I was told its a fairy old car and nothing we can do, we will check with insurance company to see what they say. 14 days later still no contact.
This is a company that has NO pride in there work, steer clear

Lost my car, Lied to insurer, Faked liability, refused to evidence it behind SAR, CArs been gone over 200 days.