Apartment clean and tidy. Easy to park and enter. Only complaint is that as the apartment presumably hadn’t been used for a while, the hot water tank was only switched on probably the morning of our a... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Unhelpful checking and checkout protocols.. we arrived 20 minutes early and the flat was clearly ready but we were refused early access on the basis of ‘very strict procedures’ similarly, any chec... Näytä lisää
Yritys on vastannut
Apartment 13 - 3 bedroom duplex was an amazing luxurious space. The three double bedrooms on the lower floor were all spacious, one with a ensuite and a second bathroom on that floor. The upper floor... Näytä lisää
Yritys on vastannut
Amazing stay at Viridian Apartments in Hammersmith. The location was perfect, communication throughout was excellent and the apartment itself was spotless, beautifully presented and really co... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
As one of the largest serviced apartment providers in the UK, award-winning Viridian Apartments offers guests a choice of over 400 apartments in more than 50 convenient locations throughout the UK. All our spacious, contemporary apartments are perfectly equipped with the style, features and amenities guests want from apartment living, whether guests are visiting for work, rest or play and staying short-term or longer-term.
Yhteystiedot
Yhdistynyt kuningaskunta
- 020 3743 0331
- reservations@viridianapartments.com
- flyingbutler.com
4,2
Hyvä
981 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 88 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service, Nice Flat
Great service by Laura, modern, clean and spacious flat, as advertised on website. Highly recommend.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi RLW - Thank you so much for your kind words. We’re delighted to hear that you enjoyed the flat and that it lived up to what was advertised. We’ll be sure to pass on your lovely feedback to Laura, she’ll be thrilled to hear it. We really appreciate your recommendation and hope to welcome you again in the future. Kindest regards Team Viridian
The apartment was lovely and modern…
The apartment was lovely and modern with everything I could possibly need. Very clean and the bed was very comfortable. I felt very safe travelling alone staying here with the automatic door locking system and the door codes to the entrance and corridors. Communication was great with hosts via WhatsApp, and I would definitely book again.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Hayley - Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed the apartment and found it clean, modern, and well-equipped for your stay. It’s especially great to know that you felt safe and comfortable, and that our communication helped make your experience even smoother. We truly appreciate your kind words and would be thrilled to host you again in the future. Kindest regards Team Viridian
Nice and beautiful apartment
Nice and beautiful apartment.
Perfect stay for a Trip to London
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi MS - Thank you for your lovely review. We’re so pleased to hear that you enjoyed the apartment and had a perfect stay in London.
We really appreciate your kind words and hope to welcome you again on your next trip. Kindest regards Team Viridian
We used his apartment bit a weekend to…
We used this apartment for a weekend to explore London. Easy access to tube station. Apartment was spotless. We would stay again
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Jan - Thank you for your kind review. We’re so glad to hear that you found the apartment spotless and conveniently located for exploring London. It’s great to know you had a good stay, and we’d be delighted to welcome you again in the future. Kindest regards Team Viridian
Apartments lovely but faulty door mechanism meant check in and check out very stressful
Once you get inside the apartments are lovely, well appointed, clean and quiet.
However, the faulty electronic door code mechanism meant the check-in process and first three hours of our stay while we were communicating with Viridian's service team to get it solved, and the check-out process where we could not get back into the unit to return the emergecy access key were very stressful.
We were told by staff on site that this is not an uncommon problem with these mechanisms, so hopefuly Viridian will change these locks soon, in which case we would happily return.
Viridian's service response process could also be improved: 2 of the 3 hours stressful check-in hours were because their response appeared geared around proving that we were incompetent guests, rather than believing their mechanism was faulty. Once the maintenance man did arrive, he was able to solve the lock problem by removing the mechanism completely so that we could use a conventional 'emergency' key.
The following day Viridian sent messages (presumably automated) to ask if our check in process had gone smoothly ...
No kind offer of compensation received to date.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi A Philpott - Thank you for your detailed feedback. We’re really pleased to hear that you found the apartment lovely, clean, and well-appointed once inside. However, we’re very sorry for the stress caused by the door mechanism and the impact this had on your check-in and check-out experience. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention. Please do reach out to us directly so we can review your experience further. Your feedback is invaluable, and we’re actively working to improve both our systems and our response process. We do hope to have the opportunity to welcome you again in the future under much better circumstances. Kindest regards Team Viridian
Consigliatissimo!
L'edificio si trova a 10 minuti a piedi dalla stazione Victoria, in una zona residenziale pulita e tranquilla. L'appartamento che mi è stato assegnato è nuovo, pulito, spazioso, dotato di tutto quello che serve, e accogliente. Se in fase di prenotazione avessi saputo che non c'è l'ascensore, probabilmente non avrei prenotato. Ma sono stata fortunata, ho avuto l'appartamento al piano seminterrato. L'unica noia è una luce con sensore di movimento che illumina il pianerottolo e di conseguenza la camera da letto, le tende non sono abbastanza oscuranti. Non che la cosa sia grave ma è noiosa. Ho segnalato il problema prima di andare via. Spero lo risolvano. Ci tornerei volentieri e mi sento di consigliarlo. Siamo stati bene. Grazie.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Elena - Thank you for your detailed and thoughtful review! We’re delighted to hear that you enjoyed the apartment and its location, and that you had a great stay overall. We also appreciate you highlighting the points regarding the lift and the motion-sensor light. Your feedback is very helpful, and we’re glad you reported it, our team will look into this to improve the experience for future guests. Thank you again for your recommendation, and we’d be very happy to welcome you back in the future. Kindest regards Team Viridian
Flat 4 Sloan Avenue
Check-in was great with key entry. Apartment was also very clean and well furnished. The apartment did not have an ironing board and the heating was set to 18 degrees maximum, so we could not turn up the heating in the evenings and mornings. The heater provided was not great. The overall apartment was great.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Pete - Thank you for your feedback. We’re glad you enjoyed the easy check-in and found the apartment clean and well furnished. Apologies for the inconvenience with the heating and missing ironing boar, we’ll address these for future guests. We appreciate your comments and hope to welcome you again. Kindest regards Team Viridian
The house was really clean and well…
The house was really clean and well kept, has a nice modern design and Good security.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Romeo - Thank you for your kind review! We’re delighted to hear you found the house clean, well kept, and enjoyed the modern design and security. We hope to host you again soon. Kindest regards Team Viridian
Booked my stay in January and stayed…
Booked my stay in January and stayed right up intill close to the end of March! This explains how much I enjoyed my stay here, they provide every daily essential you’ll need, washer dryer, fresh towels weekly, full kitchen utensils , blow dryer, ironing board with iron & so on! It felt like I was at home. The staff accommodated my every need & were extremely warm and attentive- Alisha Hallum was a God send, she went above and beyond to accommodate my needs and extended kindness beyond her job role to me! She added so much warmth to my time here . The team at Viridian are lucky to have her :) I’ll be visiting nowhere else but here when next I’m in London.
Fantastic Location also, every supermarket you need is a 5 or less minute walk so convenience adds to the perks of staying here!
Thanks to the team again &Hopefully I’ll be back one day! :)
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Ethel - Thank you for your lovely review. We’re so pleased you felt at home during your extended stay and enjoyed the amenities and convenient location. Your kind words about Alisha mean a lot, she’ll be delighted to hear them. We truly appreciate your feedback and would love to welcome you back next time you’re in London. Kindest regards Team Viridian
Maidenhead location - Decent but not great
A few items to note - the second key within the flat was very clearly broken (the tip of one of the keys was snapped off), the WiFi did not reach one of the bedrooms and was incredibly slow, and the thermostat was stuck at 25 degrees so it was too hot to sleep properly without a fan and the windows open.
Otherwise it was ok. Nothing special to write home about but not terrible.
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Jen - Thank you for your feedback. We’re glad to hear that your stay was overall okay, but we’re sorry that it didn’t fully meet expectations.
We appreciate you highlighting the issues with the key, WiFi, and thermostat. This isn’t the standard we aim to provide, and we will address these points promptly—replacing the damaged key, reviewing the WiFi coverage, and ensuring the thermostat is functioning properly for future guests. Thank you again for your comment, they’re very helpful in helping us improve. We hope to have the opportunity to offer you a much better experience next time. Kindest regards Team Viridian
Pleasing experience
Pleasing experience - good assistance, had help when we needed, amazing location, quality furniture and setup.
Recommending
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Vadim - Thank you for your kind words. We are delighted to hear you had a pleasing experience and that our team was able to assist whenever needed. It's great to know you enjoyed the amazing location as well as the quality of the furniture and overall setup. Your recommendation truly means a lot to us, and we hope to welcome you again in the future. Kindest regards Team Viridian
Customer service was the best customer…
Customer service was the best customer service I’ve ever had in the hotel/hospitality industry in Europe full stop!!! The way the staff answer the phone IMMEDATELY I wasn’t on hold for longer than 1-2 minutes before I got through to someone , I rang up on Friday evening with something that needed to be fixed in the bathroom and within 12 hours a handyman was at the door and fixed it STRAIGHT away and was so so kind and quick and efficient. The property was spotless too and genuinely can’t recommend enough as someone who travels often I’m happy I came across this company as I usually book hotels and not apartments but will 11110% be booking here again!!!
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Hadeel - Thank you so much for your incredible feedback! We’re absolutely delighted to hear that you had such a positive experience with our customer service. Providing fast, helpful, and friendly support is something we take great pride in, so it’s wonderful to know that our team was able to assist you quickly and efficiently when you needed it. We’re especially pleased that the issue in the bathroom was resolved promptly and that our handyman left a great impression. It’s also fantastic to hear that you found the property spotless and enjoyed your overall stay.
As someone who travels often, your recommendation truly means a lot to us. We’re so glad you decided to try an apartment stay with us, and it would be our absolute pleasure to welcome you back again in the future. Thank you for your trust and your 11110% recommendation. Kindest regards Team Viridian
Nice clean - modern and close to amenities
Nice clean, close to the center and opposite Waitrose a plus. All the mod cons and a modern apartment instead of the usual Victorian mess the Brits like to call character. Only downside the Wi-fi was extremely slow.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Panos - Thank you for taking the time to send a review. We’re really pleased to hear you enjoyed the clean, modern apartment and the convenient location close to the centre, with Waitrose just across the road. We also appreciate your feedback about the Wi-Fi, we’ll certainly look into the speed to see how we can improve it for future guests. Thanks again for staying with us, and we hope to welcome you back again in the future. Kindest regards Team Viridian
Queens Park - Very quiet and spacious!
We stayed in Queens Park Viridian and enjoyed our stay. The rooms were clean and spacious. It had everything we needed. The staff were so attentive and responded quickly to all our needs. The area is in a quiet neighbourhood and very close to shops and restaurants. I would highly recommend staying here and would stay here again in the future.
Thank you.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi MRCHU - Thank you so much for your wonderful review. We’re really glad to hear you had such a positive stay with us. As a small business, feedback like this truly means a lot and motivates us to keep providing the best experience we can for our guests. It was a pleasure hosting you, and we hope to welcome you back again in the future. Kindest regards Team Viridian
Absolutely terrible Internet and…
Absolutely terrible Internet and television reception
We were told by one of your workmen that he would sort an outside aerial, he didn't, we were told that he would tell his manager, he didn't. I sent photographs of the television screen showing the interference. After this ,we were told how dreadful it was ,nothing happened. Then after writing in and saying that the Internet connection needed looking at. This was after a professional had looked at the connection, nothing happened.
Your staff are not helpful.
I am not sure of the dates. We stayed in your appointment from April 2025 to March 2026
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Thank you so much for taking the time to share your thoughts about your stay at our Westrovia apartment. We truly appreciate your feedback, and we're genuinely sorry for any frustration caused by the television signal and internet issues. Reliable connectivity is important, especially for longer stays, and we regret any inconvenience you experienced. We understand how disappointing it can be when things don’t work as expected, and we did our best to address your concerns during your stay. As we oversee just 1 apartment in the building, some system such as the aerial and connectivity infrastructure is managed by the building team. When you brought these matters to our attention, we reported the building management team for their assistance. They advised us that no similar issues had been reported by other residents, but your experience has highlighted areas where we can improve communication and escalation for future guests. Your feedback is invaluable to us, and we will continue working to enhance our support and responsiveness. Thank you again for reaching out, and we wish you all the best. Kindest regards Team Viridian
I had a last minute emergency and while friendly unfortunately no compromise was found.
I had an issue and was not able to attend, it was fairly last minute so I accepted it was my fault and would need to pay a cancellation fee, unfortunately it was the entire cost of the stay.
I asked if there was anything to be done and while the customer service were quick to respond and friendly unfortunately they did not provide any real help.
I fully appreciate that this was in line with the terms and conditions but even a small discount would have left me happy and the room able to be rented to a new occupant both parties satisfied.
Going above and beyond and using common sense is what separates 5* companies from the rest.
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi RedcoatTrooper - Thank you for your feedback. We’re sorry to hear about your last-minute emergency and understand how disappointing the situation must have been. As outlined in our terms and conditions, the full cancellation fee applied due to the short notice. While these policies are in place to protect against late cancellations, we appreciate your comments regarding flexibility and goodwill, and we will share them with the team. We’re glad our customer service team was responsive and courteous, and we hope to welcome you in the future under better circumstances. Kindest regards Team Viridian
Grossräumiges und zentralgelegenes Appartement
Nachdem wir, mit Hilfe eines Videoanrufes, den Schlüsselsafe endlich gefunden haben, konnten wir das schöne Appartement dann beziehen.
Das Appartement ist sehr gut und zentral gelegen.
Es ist grossräumig und zweckmässig eingerichtet (gutes Brotmesser fehlt).
Ein Lebensmittelladen ist in unmittelbarer Nähe.
Wir können diesen Platz nur empfehlen!
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Erhard - Thank you very much for your lovely review and recommendation! We’re glad you enjoyed the central location and spacious apartment. Sorry again for the small challenge with the key safe, and thank you for the note about the bread knife, we’ll take care of it. We’d be happy to welcome you back anytime. Kind regards Team Viridian
Hestercombe House apartments
A warm comfortable and well appointed flat. Perfect for a short stay in London. Close to the Tube, plenty of choice for local eateries and Fulham is an upmarket area. Well worth the money!
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Lee - Thank you for your lovely review. We are so pleased you found the apartment warm and comfortable, and enjoyed the great location near the Tube and local eateries in Fulham. We hope to welcome you back again soon. Kindest regards Team Viridian
Great location, lovely apartment
Great location, 5 min walk to train station. 10 min walk to all the main restaurants in town and the Thames.
Apartment has all you need and good parking
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi John - Thank you for your wonderful review. The team are so glad you enjoyed the great location, with the station, restaurants, and the River Thames all within easy walking distance. It’s also lovely to hear the apartment had everything you needed and that the parking was convenient. We hope to welcome you back again soon. Kindest regards Team Viridian
It is the one of the best accommodation…
It is the one of the best accommodation in London for a family who plan to cook. Also, easy to access and clear instruction throughout the whole process. Good Location to go anywhere. I will recommend to my friends
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Viridian Apartments
Hi Frances - Thank you so much for your wonderful review. We’re delighted to hear that you found the accommodation ideal for your family stay and especially convenient for cooking. It’s great to know that the location and the clear instructions made your experience smooth and enjoyable. Your recommendation truly means a lot to us, and we would be very happy to welcome you and your friends again on your next visit to London. Kindest regards Team Viridian
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