flixbus.pt Arvostelua 

Travelled from Faro to Lisbon. Left on time but arrived 3 hours later. No updates and no communication. Drivers do not speak word of English and toilets out of use.
Driver was very rude and was not helpful at all.

Booked a service from Lagos to Lisbon. The bus was at 9:50. Phone map shows us standing at the flixbus bus stop from 9:38 until 11:56. Service never arrived. The GPS said the bus hadn't left (I have pictorial time-stamped proof). Each following bus refused us boarding and each driver said our bus was delayed but was on its way. Eventually after 1 hour and 30 minutes I got in touch with flixbus. They said the driver was uncontactable and the bus was untrackable. They would follow up. I contacted again and they relayed the same information. At this stage over 2 hours had passed and as per EU regulations we were entitled to a full refund. We would also now be too late for our engagement in Lisbon. I needed to show bus (as confirmed by flixbus) never ran in order to claim refund on my hotel in Lisbon through my insurance. They have now altered their information to say the service ran and are insisting it did. I have so much proof showing that it did NOT. I contacted them on webchat and when it became clear that they were possibly being dishonest due to the evidence I could supply, their agent sent me 11 message within 1 minute finishing with one signing me out and then passed me back to the bot. AVOID. If at all possible AVOID. I am going to follow this up, but it's purely on a matter of principal. It'll be more hassle than it is worth but they must be doing this wholesale and getting away with it...

Gostaria de expressar a minha insatisfação com a viagem realizada no autocarro Porto-Lisboa das 07h15.

O comportamento do motorista foi extremamente desagradável desde o momento do embarque. Ao pedir ajuda para localizar o QR code da minha reserva, apesar de ter apresentado o comprovativo da compra, fui recebido com uma resposta seca e pouco educada: "Quero o QR code".

Além da falta de simpatia, o motorista não cumprimentou os passageiros e iniciou o contacto de forma autoritária, limitando-se a dar ordens e avisos.

Para agravar a situação, reparei que os assentos não tinham cinto de segurança, algo que considero inaceitável num serviço de transporte de passageiros.

Sou cliente habitual da FlixBus e nunca tinha passado por uma situação semelhante. Espero que esta reclamação seja levada em consideração e que a empresa tome medidas para melhorar o atendimento prestado.

The bus I payed the ticket for never showed up in Porto airport. The customer support hotline is useless and it's only available in German or English lol. Of you speak neither, well... Take a hike. Shameless company, their constant delays were tolerable, but the lack of customer support, the missing bus, the non existing information was the last drop. Use a Portuguese company instead, at least they have customer support. Line 1048 porto-braga

For me, this company is finished. Low prices do not justify everything. I had a ticket to Coimbra and even though I was on platform 29C 20 minutes before the time indicated on the ticket, the bus did not show up. I spoke via chat with an assistant who assured me that it departed on time from that platform, which is totally false. And they still refuse to refund the money. From today on, only with Rede Expresso, much more competent and serious. Flixbus never again.

Desorganização total. Os autocarros aparecem quando calha e ninguém sabe de nada. Reclamações? Nem vale a pena.

Subject: Formal Complaint – Departure Failure, Significant Delay, and Financial Damages
Operator: FlixBus
Date of Incident: April 9th, 2026
Route: Leiria – Porto (Scheduled Departure: 07:15)

1. Statement of Facts
I am a frequent traveler on the Leiria-Porto route and held a valid ticket for the 07:15 service on the date mentioned above.

Failure to Stop: After waiting at the Leiria Terminal, the vehicle failed to arrive. At 07:30, I inquired at the terminal information desk and was informed by staff that FlixBus occasionally "skips" scheduled stops. Upon checking the FlixBus App at that exact moment, the real-time GPS tracking showed the vehicle already traveling North of Leiria, having bypassed the station entirely.

Contradictory Information: In subsequent email correspondence, FlixBus customer service provided conflicting versions of the events. Initially, the incident was denied; however, in a second communication, the company admitted a delay, claiming the bus departed at 07:55 (40 minutes past the scheduled time).

Service Unviability: Even if the company's second version (07:55 departure) were true, such a delay rendered the service useless for my professional requirements. As a Professor at the Polytechnic Institute of Porto, I have strict teaching schedules that do not allow for such significant, unannounced delays.

2. Damages and Professional Consequences
Due to the lack of timely information or alternative transport provided by FlixBus, I was forced to use my private vehicle to ensure I could meet my teaching obligations and reach my students on time.

The following financial damages were incurred as a direct result of your service failure:

Private Vehicle Travel (Leiria-Porto-Leiria): €107.20 (Fuel and tolls, estimated via ViaMichelin).

Parking Fees (Porto): €8.10.

Loss on Return Ticket (Rede Expressos): €6.00 (Loss incurred due to a partial refund of a return trip that was compromised by the failure of the outbound journey).

Total Claim Amount: €121.30

3. Legal Basis and Demand
Under Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport, passengers are entitled to assistance, reimbursement, or compensation in the event of significant delays or cancellations.

In light of the above, I hereby demand:

A full refund of the unused FlixBus ticket.

Full compensation for the additional travel and parking costs (€121.30) caused exclusively by the operator’s breach of contract.

I have attached all supporting evidence, including receipts and the email thread containing your admission of the delay. I look forward to a prompt resolution before I escalate this matter to the AMT (Mobility and Transport Authority) and relevant consumer protection agencies.

Rude and uncivilised drivers. On my last long hour trip from Madrid to Lisboa the portugese driver resting had his foot on the front armrest with shoes on. Had music loud from his phone and talking loudly with the driver driving making super inapropriate jokes about female passengers.

Lamentable experiencia. Además de mo haber casi espacio para las piernas, la luna delantera estaba rota.
Además, por un error mío, cogí otra maleta. Estoy intentando que Flix bus me conteste por si ha encontrado la mía y para poder devolver la maleta que cogí por error. Llevo esperando una semana y no dan contestación. Lo lamento por la propietaria de la maleta que cogí por error, pero no tengo manera de hacérsela llegar.

I took the flixbus on 13 march from Coimbra to Lisbon.
Excellent trip. On time.

I have just arrived with Flixbus 1050 from Lisboa to Albufeira. The driver drived the bus with 100 km/t through the payment zone. And all the way from the highway to central Albufeira he drived 20-25 km/t faster than the ordinary speed, and too nearly to the other cars. I thought that the bus would flip around. He was playing russian roulette with the passengers life.

We booked tickets to travel from Lisbon to Porto, two weeks in advance. The tickets were very cheap (less than 5 euro for both),so we took that as a good sign. Two days before the trip we received an email with the location we should catch the bus from. We arrived at a random spot but checked many times and made sure we had it right. Ten minutes before the time we were supposed to leave, it was clear that no bus was coming. So we navigated a bit and found the actual bus station further down the road. We lost the bus and went to the flixbus office to book new tickets. It was closed, even though it was supposed to be open. We booked new tickets online and ended up paying 30€ for both. The bus driver didn't speak english or seem eager to help us realise why he couldn't scan the ticket barcode. Very stressful experience and very poor manners. Would't recommend!

P.s The address was still wrong on the new tickets

O traslado é realmente pontual.
No entanto, não espere bom atendimento ou gentileza por parte dos motoristas.
Além disso, em nenhum dos onibus tinha opção de banheiro, um dos onibus quebrou e designaram outro, no entanto perde-se o assento marcado, chega e senta onde encontrar, mais uma vez, o motorista não fez nenhum esforço para orientar. Portanto, prepare-se para esses desconfortos

The transfer is indeed punctual.
However, do not expect good customer service or kindness from the drivers.
In addition, none of the buses had a restroom option. One of the buses broke down and another one was assigned; however, the reserved seat was lost — you simply arrive and sit wherever you can find a seat. Once again, the driver made no effort to provide any guidance.
Therefore, be prepared for these inconveniences.

08:30
09:03
09:10
Braga (Centro de Transportes)
Porto (TIC - Campanhã)
FlixBus • Ônibus 1004
Direção Lisbon (Oriente)

09:45
12:23
Porto (TIC - Campanhã)
Lisbon (Airport)
FlixBus • Ônibus 1050
Direção Lisbon (Oriente)

Não há palavras para descrever o transtorno que esta companhia rodoviária me causa a mim e à minha família, perdemos um voo por causa deles!

Tudo aconteceu porque o motorista, seguindo regras da empresa não nos deixou embarcar no autocarro que ia de Rio Maior para Lisboa porque não tinhamos cadeirinha para a bebé. Bem sei que têm escrito nos termos e condições, aquele texto que é feito para ninguém ver. De qualquer das formas, eu paguei o bilhete da bebé, porque sim, cobram bebés que nem 2 anos de idade têm, portanto o mínimo que deveriam fazer seria disponibilizar cadeirinhas. Onde é que já se viu, as pessoas terem de andar com cadeirinhas de um lado para outro?!

Podia escrever muito mais, mas fico-me por aqui. Definitivamente não recomendo a ninguém, horríveis!!!

Nunca tive um problema grave antes com a FlixBus mas aparentemente isso mudou. Perdi um autocarro não pelo meu atraso mas sim porque o autocarro estava mal indicado não havia o número de autocarro em cima a passar nada. Foi então que vi o autocarro em frente com o número igual ao da minha reserva. Na reserva dizia 1010A e o autocarro indicava 1010 e dizia Fátima a frente que era o destino que eu tinha marcado, esperei esse autocarro abrir portas e o motorista diz me que aquele não era o autocarro certo e que diz Fátima porque veio de lá. (Porque motivos queremos saber de onde veio e não para onde vai sendo que maior parte das pessoas estão lá para apanhar o autocarro.) seja como for perdi o autocarro muito bem e abri um chat com o suporte da FlixBus que só me respondeu com mensagens de copy paste e quando eu pedi que parassem com isso e realmente ajudassem o agente mandou me um link que me levou para fora do chat e o fechou automaticamente. Podem ter a certeza que a rede expresso vai ganhar mais 2 clientes porque éramos duas pessoas nesta viagem e a FlixBus vai perder dois. Sem contar que os motoristas que tenho apanhado na FlixBus são imprudentes na condução e rudes.

2 stars simply for the fact that a trip from Faro to Porto in Portugal that should take roughly 6 hours or so, and you get in the bus to see a notice stating WC is out of order... Then a voice on the peakers saying we will stop for toilet breaks. Oh my god, what works is this service in, me and my 12 year old daughter used your services in other countries and never seen this stuff. Embracing having to tell her to hold it cause the bus is crap and doesn't have a toilet. Is she supposed to do a number 2 in the woods????

I have lost count on the number of times I have contacted Flixbus customer service. It has been 5 weeks now with nobody resolving my issue.
They say here on TrustPilot that they have responded, but they haven't.
Whoever is in charge of their customer service should be fired immediately as they are clearly not up to the job.
Flixbus will gladly take your money but when they commit a mistake, they will not look to resolve the issue they created.
My child was denied boarding because the bus driver claimed he should have a child seat, even though according to Flixbus' own policy, he wasn't required to have one. I tried showing the bus driver my child's ID card to verify his age but he didn't want to look at it.
This was at midnight outside Porto airport with no other means of travelling to Lisbon that night. The bus driver made the "executive decision" to abandon a 4 year old child outside an airport at night, in the rain because he couldn't do his job properly. That guy should be fired as well for his incompetence.
Luckily I had the means to book the 4 of us into a hotel for the night and the next morning we got on a Rede Expressos bus (with no issues or demands of a child seat from that driver).
I'm not even looking for compensation for the hotel and alternate travel, I just want my money back for the Flixbus trip. But they have gone silent and refuse to respond to my chats or emails. I have contacted their legal dept and they also have not responded. There is no other way of contacting them - obviously afraid to provide a phone number so I can speak with one of their inept staff.
Despite using Flixbus on numerous occasions in the past, spending hundreds of euros (customer loyalty doesn't register with them), they simply don't care once they have your money. Please avoid booking any trip with these scammers because their after-sales service is non-existent and they clearly don't give a sht about their customers.
I hope Flixbus folds and you all lose your jobs because you are not good at it.
Give me back my money you thieves!

The drivers dont open the toilet. The last time I went on ,the driver wasn't even going to stop until several desperate passengers asked him to. By then we were nearly at our destination. Flixbus says food and non alcoholic drinks are allowed on board, yet the driver made everyone stand outside in the car park to eat.The service from lagos to Lisbon was so bad we ordered a transfer home. last time I will ever travel with this appalling company.

Just caught the FlixBus from Lagos to Seville . What a joke , firstly get a message to say not original flux bus . So no internet , or toilet . My seat will not stay upright and just keeps reclining every few seconds . Driver not helpful when asked when can we stop for a toilet break . In my opinion use another company for the route .

O Ponto considerado positivo é só o preço! Quanto a prestação de serviço é lastimável. Pagamos por uma viagem de Madrid a Portugal Eu e um Amigo. Nos indicaram uma Plataforma e afinal de contas haviam mudado a plataforma sem actualizarem nos bilhetes de passagem. Consequência perdemos a viagem. Ou seja ficamos na Plataforma errada que eles nos indicaram e afinal o autocarro apareceu numa outra plataforma, carregou quem lá esteve e partiu sem nós. Não tem atendimento eficiente, só Inglês e muito rápido sem qualquer tempo de espera. Não recomendo e vou atrás dos meus valores perdidos.