Vinted Arvostelua 

Listed a brand new pair of navy scrub pants (still with tags) under Clothing. Vinted removed the listing because they said it was “equipment or instruments.” They’re literally just pants.

I appealed it and got knocked back with a generic response quoting rules about furniture, power tools and tanning beds, which had absolutely nothing to do with what I was selling.

Then I contacted support. Three different agents replied and not one actually addressed the issue. One of them kept asking for “the other Vintie’s username” even though there was no buyer, no dispute and no transaction. It was my own listing. It honestly felt like nobody had read my messages or even looked at the photos.

I checked Vinted’s own catalogue rules myself. The only restriction on uniforms is for police, armed forces and emergency services uniforms. Plain navy scrub pants aren’t on that list.

Ended up wasting days going around in circles for something that should have taken two minutes to fix. If you’re using Vinted Australia, don’t be surprised if perfectly normal listings get removed by mistake, and don’t expect support to look into it properly.

Honestly the worst customer service I’ve ever encountered.
I LOVE the platform and used it regularly. Then I moved to Australia. It’s was so excited to hear that Vinted were launching by here.
I tried changing my location in my account. It’s not possible but their help centre states to open another account, so I did.
Instant ban. I’ve appealed, they ve written countless emails, sent screenshots and explained the situation. This has been going on for 6 weeks and each time I’ve been blankly denied.
I’ve never had to fight so hard to be a customer of any business- and I’m a good customer! I follow the rules, I’ve never ever had an issue.
Their customer service is clearly off shore outsourced and operated with templates. I’ve never had an actual response that’s written.
So disappointing and I’m done trying.