Flexrent Arvostelua 

Very disappointed!

They charged me (basel mulhouse airport) extra 380 Euros as they didn't accept debit card or cash but only accept credit card. This is Rip-off.
Plus, they charged me 50 Euros 1 months later, for just sharing my information with the traffic penalty authorities. Could you believe it? Just for "Sharing my details" in relation to a minor traffic fine. How come?
Stay Away guys! Flex is ripping us relentlessly!

I rent a car in Munich airport. At the beginning there were problems. The very friendly employees gave me a much higher class car at the same price to be forgiven. After two months I receive even 70€ back as reimbursement of extra expenses I had supported.

We booked a car in advance, thinking everything was sorted. Only when we arrived to collect it did they suddenly tell us that without an embossed credit card we couldn’t rent the car.
Then they told us into only option to rent is to pay €426 for “full insurance” where car rental that was only €150 in the first place. What a complete rip-off. It’s obvious they trap customers on arrival with ridiculous extra charges when you have no other choice.
These people are nothing but scammers. They completely ruined our holiday. Save yourself the stress and go anywhere else.

Kilkakrotnie wypożyczałam samochód z lotniska w Gdańsku, nigdy żadnych problemów. Fakt, zawsze brałam pełne ubezpieczenie, ale dzięki temu nie martwiłam się niczym. Szybko, sprawnie, miło, samochody jak trzeba, nawet zmiana w ostatniej chwili, że jednak chcemy automat-wzieta pod uwagę.

Najlepsze samochody, super obsługa, polecam oddział Gdańsk :)

Bardzo uczciwe podejście do klienta, oddział w Gdańsku na wysokim poziomie obsługi. Polecam

Esperienza inaccettabile, una vera truffa.
Avevo effettuato una prenotazione tramite Booking.com per un’auto a noleggio. Una volta arrivato all’aeroporto di Memmingen, l’operatore della compagnia di noleggio ha dichiarato che il mio voucher non era valido e mi ha costretto a firmare un nuovo contratto, redatto solo in tedesco, con la minaccia che, in caso contrario, avrebbero bloccato 1.600 euro sulla mia carta di credito per sei mesi.

Mi trovavo in una situazione di evidente difficoltà, con due bambini al seguito, e hanno approfittato della confusione e dello stress per impormi condizioni inaccettabili.

Come se non bastasse, si sono rifiutati di accettare la mia carta di credito aziendale, sostenendo che non rientrava nella loro “policy”, informazione mai comunicata in fase di prenotazione.

Al mio ritorno, nonostante mi fosse stato detto che l’ufficio sarebbe stato aperto, era completamente deserto. Sono stato costretto a riconsegnare le chiavi a una donna delle pulizie, che si è improvvisata “responsabile” senza fornire alcuna ricevuta o conferma.

Oggi ricevo, sempre in tedesco, una lettera in cui mi si chiede di firmare una dichiarazione per un presunto incidente che non è mai accaduto.

Sto già agendo per vie legali, ma ciò che trovo davvero grave è che Booking.com continui a collaborare con operatori del genere, che adottano pratiche scorrette, se non apertamente fraudolente.

I've rented car in Gdansk Airport and was forced to purchase very expensive full insurance because staff did not like my new HSBC credit card. It lacked embossed numbers, new card. However it was OK to use same card to pay for insurance !!!! Its simply theft !! Never again

Uwaga! Odmawiają uznania ważnych kart kredytowych i w ten sposób wyłudzają opłatę za ubezpieczenie. Oszuści, którzy nie szanują klientów. Skandaliczna i bezczelna obsługa we Wrocławiu. Dodatkowo – niedziałająca infolinia, gdyby komuś przyszło do głowy próbować rozwiązać sprawę na miejscu przez telefon z "centralą". Trzymajcie się z daleka od tych złodziei.

Auto goed ! Maar bij inleveren mededing dat de auto vies was ! Via Rentalcars alles afgekocht en dit was volgens de medewerker de kleine letters die ervoor zorgde dat ik waarschijnlijk moet betalen om de auto te laten wassen. Hij kon er niets aan doen dat beoordeelde het HK in Warschau. Jammer nog nooit meegemaakt en heb al heel wat auto’s gehuurd via Rentalcars zonder problemen !

SCAM WARNING WARNING WARNING !!!!!! How this scam works , they will book the car for cheap price like £10-20 a week . They will luir you in for super cheap price . Staff is trained to trick you . They will never give you the car for the agreed price but find a fault in your credit card , Driving license etc . Then they will ask for huge amount . Now you dont have a option . In my case i knew the scam because i am experienced traveler.I refused them to pay and Walked to few desks away and took the car from Car net . Be care full guys . £10 -20 a week cars doesn't exist in this world . In many cases they will block the huge amount and will never refund or charge you lot more cleaning . I have reported them to Ryanair to remove them from thier web page . Use a reputed company and read the terms in smart print

NAJGORSZA WYPOZYCZALNIA NA SWIECIE !!!! PELNA IGNORANCJA KLIENTA !!!! ZERO KONTAKTU Z DZIALEM OBSLUGI KLIENTA !!
NIE POLECAM I Z CALEGO SERCA ODRADZAM !!

Frühkapitalistische Praktiken mit System - Null Sterne wären gerechtfertigt!!!
Wie kann es sein, dass ein Wagen gewaschen zurückgegeben werden muss - diese Geschäftspraktiken dienen ausschließlich dazu, Zusatzeinkünfte zu generieren!! Es wird in keine Waschstraße von diesem Unternehmen gefahren, sondern ausländische Mädels wischen mit einem Lappen an ein paar Stellen - alles am Ort des Geschehens in der Maritim-TG 1 Stunde miterlebt …
Die Verbraucherzentrale wird eingeschaltet!

When we took over the car the fuell tank was only about 2/3 filled up and some cable were dangling from the dash board. We informed the staff and someone fixed the cables. We were told we can return the car with the same fuel level at no cost, which we did. After about 4 weeks, 90 Euro were taken from my credit card. An email with a picture of the fuel status at the take over time was never answered. Still open if I will ever get my money back...
My advise: Take ANY rental company but NOT flexrent.

Nie polecam , naciąganie klientów na kasę,,dodatkowe opłaty itp..

I recently had an extremely disappointing experience with Flex Rent, and I feel compelled to share my frustration. Despite having over 7 years of driving experience, I was denied a vehicle rental simply because my driving licence had been reissued due to an address change. The staff, specifically Julia Leonik, claimed that my licence needed to be older than 12 months to be valid for rental, which was completely misleading and unreasonable.

When I attempted to address my concerns with Julia, I was met with an unprofessional and rude attitude. When I requested to speak to a manager, I was told to send an email as she had been working there for 6 years and was not willing to escalate the issue further. This level of customer service is unacceptable.

I will not be returning to Flex Rent and would strongly advise others to avoid this company if you value transparency and respectful customer service.

Rented a car from them in Münich. They charged us for damages already on the car when we got it. Allso they chaged us for a missing first aid kit, a warning triangle and a handbook for the car. These items was not in the car when we got it. STAY AWAY!!!

Niestety nie można napisać opinii bez żadnej gwiazdki, gdyż ta dziadowska firma nie zasługuje na nic jak tylko olanie ciepłym moczem.

Used Flexrent four times at Krakow Airport. One time it worked very smooth. Once the car needed to be picked up somewhere else - so I needed to book at a different agency. Twice there was always something, like I couldn't pay with my wife's credit card and THEN if I wanted to pay with my card I had to choose the "regular" car deal (which is much more expensive than Hertz, Avis and such). And of course, if you don't read the terms&conditions - you need to have the car professinally cleaned inside and outside prior to parking it at their dedicated spot. If not, they'll take your deposit... Avoid this company.

Scammers – charged me for something I never received! ❌

I rented a car from Flex To Go / Flexrent- Warsaw Airport, and they deducted £525.06 from my deposit for a so-called missing key blade, which was never there when I received the keys.

I did not lose the key blade – I simply never got it. When I picked up the car, the key seemed complete, and I had no reason to suspect anything. Now, the company is trying to blame me and charge me for something that was missing from the start.

This is a clear scam and an attempt to overcharge customers. After contacting them, they failed to provide any proof that the key blade was included in the first place. They are demanding money without any justification!
If anyone else has been scammed by Flex To Go, immediately file a chargeback with your bank and report them to consumer protection authorities!