Customer service via Whatsapp is very good - they were able to solve the issue easily The app is easy to use, it only is programmed badly, so it takes very long to load - so rather activate your pl... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
My second time to deal with the support team via WhatsApp, and yes quickly and promptly the issue was resolved, well done team and thanks alot...
Yritys on vastannut
I was totally stuck after buying a data plan but couldn’t activate it. With the help of the customer service through WhatsApp, my problem was solved.
Yritys on vastannut
Had a problem getting my e-sim to work whilst on holiday in Croatia. Reached out to their support team via WhatsApp chat. They were brilliant with really quick responses and clear steps to resolve t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Yhteystiedot
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hong Kong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4,7
Erinomainen
3 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very quick and helpful online service
Installation is sometimes a bit tricky, but the online service is very quick and helpful with my eSim issue. Very good service via WhatsApp.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hi Thomas, thank you so much for your 5‑star feedback! We’re glad to hear our online support was able to assist you quickly with your eSIM issue. We understand installation can sometimes be a bit tricky, and we’re happy our team could guide you through it. Your appreciation of our WhatsApp service means a lot to us, we’ll continue striving to make the process even smoother for you and all our customers.
Very quick reply when faced with any…
Very quick reply when faced with any problem . They solve my issue within minutes . And the coverage is always good in all the countries
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hello Tamara, thank you for sharing your wonderful feedback and 5‑star rating! We’re delighted to know our team was able to respond quickly and resolve your issue within minutes. It’s also great to hear that you’re enjoying reliable coverage across countries. Your support inspires us to keep delivering fast, solution‑oriented service wherever you go.
Wonderful support team
Wonderful support team. Solution oriented and fast.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hi Bernd, thank you so much for your kind words and 5‑star rating! We’re thrilled to hear that our support team was able to provide you with fast, solution‑oriented assistance. Your feedback motivates us to keep delivering the best possible service.
Good service, good support
I'm using the service for a couple of years now during travel to various places in the world. Service works good and internet is stable.
Sometimes setting up the eSIM or setting up the connection gives some trouble but the support is very helpful and responsive. Most issues I encountered were related to settings in my side.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hi Guido, thank you for being a loyal user over the past few years and for sharing your experience! We’re delighted to know our service has supported your travels worldwide with stable internet. We appreciate your honesty about the occasional setup challenges, and we’re glad our support team was able to assist quickly whenever needed. Your feedback helps us continue improving, and we’re grateful for your trust in us. Safe travels, and we look forward to keeping you connected wherever you go!
I had a question
I had a question, which was answers Wirtin minutes - that‘s what I Call great service. 👍🏼
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hello Ral, thank you so much for your wonderful feedback! We’re thrilled to hear that your question was answered quickly and that our service made a great impression. Providing fast, reliable support is always our goal, and it’s rewarding to know we delivered that for you. We truly appreciate your 5‑star review and look forward to assisting you again anytime!
The help via what’s App worked very…
The help via what’s App worked very well! Thanks again! They replied within minutes and helped me solve the problem. That’s very important for me. Without that kind of assistance I would not choose Flexiroam
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hi Kian, thank you so much for your wonderful feedback! We’re delighted to hear that our WhatsApp support team was able to assist you quickly and effectively. Providing fast, reliable help is something we take pride in, and it’s great to know it made a difference for you. Your trust means a lot to us, and we look forward to continuing to serve you with the same level of care and support.
Service ultra rapide et conviviale.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Bonjour Robert, merci infiniment pour votre avis 5 étoiles ! Nous sommes ravis d’apprendre que vous avez trouvé notre service extrêmement rapide et convivial. Vos commentaires nous encouragent à toujours vous offrir la meilleure expérience possible. Au plaisir de vous servir à nouveau très prochainement !
Immediate help with an expired eSIM
Immediate help with an expired eSIM. Quick & efficient!
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hi Florian, thank you for your 5-star review! We're glad we could assist you right away with your expired eSIM. Providing quick and efficient support is always our goal, and we appreciate your feedback.
When i make activation of any plan i…
When i make activation of any plan i have problem but customer service was so fast and solved my problem in few minutes, all perfect. Now i will see how will work when i will activate package
11. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hi Igor, thank you so much for your 5‑star review! We’re glad our customer service team was able to assist you quickly and resolve the activation issue in just a few minutes. Your satisfaction means a lot to us, and we look forward to providing you with the same seamless experience when you activate your plan.
Amazing
Amazing! Easy to use understand the he help when needed and quick to respond
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hello Pedro, thank you so much for your amazing feedback! We’re thrilled to hear that you found our service easy to use and that our team was able to provide quick, helpful support when you needed it. Your kind words motivate us to keep delivering the best experience possible. We truly appreciate your trust and look forward to assisting you again anytime!
Vastaus yritykseltä FlexiRoam Asia Limited
Hi Maverick, we appreciate your feedback and 5‑star review. It’s great to know you’re satisfied with our service.
Большое спасибо службе поддержки !
Большое спасибо службе поддержки !! Грамотно и быстро помогают в решении вопросов !!Профессионалы своего дела!!!
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Здравствуйте, Катя! Спасибо за ваши добрые слова! Мы очень рады, что наша служба поддержки смогла быстро и профессионально вам помочь. Ваш отзыв мотивирует нас и дальше предоставлять наилучший сервис!
Easy to use + extraordinary technical support
Easy to use, very well priced programs that suits any need, and perfect global coverage. I am on the road 40% of my time, Flexiroam kicks in immediately upon landing anywhere. And more important - extraordinary and fast technical support via WhatsApp solving any conceivable problem in minutes. Best SIM card in the world A and I tried many before.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hello Debora, thank you so much for your wonderful feedback! We’re thrilled to hear that Flexiroam has been a reliable travel companion for you, keeping you connected seamlessly wherever you land. Knowing that our pricing fit your needs, our global coverage supports your journeys, and our support team is able to resolve issues quickly means the world to us. Your trust and recognition as “the best SIM card in the world” inspire us to keep delivering extraordinary service every day. Safe travels!
I am in brasil Disney work first but…
I am in brasil Disney work first but They helped me and find a solution step by step. Send me guide and live chat to help me
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hi Joe-anny, thank you for the 5‑star review! We’re glad our team could guide you step by step with clear instructions and live chat support to get everything working while you were in Brazil. Your feedback means a lot, and we’ll keep delivering fast, helpful assistance whenever you need it. Safe travels!
Great Customer service
I installed my esim and did everything that the online instructions said and I couldn't get data. The signal was full but with no data.
I had realised this when I landed in Egypt, so when I got to the hotel and connected to WiFi, I got In touch with the customer support team via whatsapp. And they have been brilliant throughout, helping g to truobleshoot and fault find in order to get a resolution.
Their response times were excellent too.
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hello Nick, thank you for sharing your experience and for the 5‑star rating! We’re sorry to hear about the initial challenge with your eSIM, but we’re delighted our support team was able to step in quickly and guide you through troubleshooting to get everything resolved. It’s wonderful to know their responsiveness and dedication made a difference during your travels in Egypt. We truly appreciate your trust and look forward to serving you again on your next journey!
Reliable Support!
Customer support team is professional and able to help even people like me who don't know the first thing about their cell phones. Much appreciated!
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hi Suzanne, thank you so much for your kind words! We’re glad our support team was able to assist you and make things easier. Your appreciation means a lot to us, and we’ll continue striving to provide clear, helpful guidance for every customer. We look forward to serving you again!
Great customer Service
Flexiroam always has great customer service, fast and efficient.
27. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hello Robert, thank you so much for your 5‑star review! We’re delighted to hear that our customer service has been fast and efficient. Your support means a lot to us at Flexiroam.
Easy transaction and Great support
26. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hi Alec, thank you for the 5‑star rating! We’re thrilled to hear your transaction was smooth and that our support team made the experience great for you. Providing easy, reliable service with strong customer care is always our goal, and your feedback encourages us to keep it up.
I had some problems with the eSIM…
I had some problems with the eSIM connecting with the mobile red.
After more or less 2 hours trying with the support, they found a solution. Now it works perfectly!
26. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hello Martin, thank you for sharing your experience! We’re sorry to hear about the initial challenges with your eSIM connection, but we’re glad our support team was able to work with you and find the right solution. It’s great to know everything is now working perfectly! Your feedback helps us continue improving, and we truly appreciate your patience and trust in FLEXIROAM.
Had some troubles transferring to a new…
Had some troubles transferring to a new phone. Contacted FLEXIROAM and they gave me a guiding hand. Everything was solved within minutes. Really great, fast and extremely competent customer support. Top notch!
26. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FlexiRoam Asia Limited
Hi Guenther, thank you so much for your wonderful 5‑star feedback! We’re delighted to hear that our team was able to guide you through the phone transfer smoothly and quickly. Providing fast, competent and caring support is always our priority and it’s great to know we delivered that for you. Your kind words motivate us to keep raising the bar—top notch customers deserve top notch service!
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