Fjorden Arvostelua 

The consultation and handling of the warranty claim by Fjorden was quick and problem-free. The handle arrived at customs in Leipzig within two days. Only the customs processing took a week. In summary, Fjorden's handling of the claim was absolutely top-notch!

The customer service from Fjorden has been excellent, with queries - due to a product quality assurance issue their end - resolved in a timely and efficient way, which me made feel I counted as a customer. Well done Christelle!

Very fast Feedback. Problem fast solved

UPDATE (1 month after the first review was written):
After several rounds of email exchanges and them admitting that they had never experienced such a situation before (a local courier was not able - due to their policy - to deliver a return package to an address inside an airport), they refunded the whole amount without further questions asked.

Unless you know that you want to keep the products ordered, it's maybe fine, but otherwise don't bother.

Their return procedure is an absolute nightmare: they use unmanned forwarding addresses of a Hong Kong based Chinese logistics company (review score of 2.9) that are located inside restricted areas (airport) to which normal courier companies do not deliver. Even if your home address is in one country, the address you have to return the package to may be in a completely different country, because the actual return address will be anyway Hong Kong.

Anyway, the 'company' seems to be just a bunch of people organizing everything via email from different parts of the world. There is no real office behind the physical address of the company (in Amsterdam), ordered products are shipped out from China and - as described above - use proxy addresses everywhere else to forward returns directly back to China. No one ever picked up the phone under the contact phone number stated on the return shipping label.

When I reported this to their customer 'service' (just another person with an email address located anywhere in the world), they seemingly didn't even read the replies from the local forwarder company and insisted that everything was fine.

As for their products itself: I was not convinced. The Moment T-Series lense made a good impression, however the adapter to attach the lens looked not strong enough (hard plastic) to endure regular usage over months and years. Therefore I decided to return the things, which ended up in an endless exchange of emails without any satisfactory result ...

Fast and efficient response. Very customer oriented!

After seeing the device online. Immediately I fell for it, unfortunately I encountered an issues with it, I contacted Fjorden concerning the situation and promptly they replied with a generous offer which was a surprise to me but I greatly appreciate it, now I can enjoy the true comfort of photography once again as the summer approaches

Response is two fold: Having seen the product advertised on Social Media, it definitely appealed to me as I was planning a month long trip abroad and the Canon gear was becoming a bit too much to lug around the planet. So far, I am not disappointed. The Leica App is kinda neat though I am still learning to use it. As for the grip, it smaller than I expected and fits nicely into the provided iPhone cover. The case could use an upgrade to more grip as it tends to be a bit slippery.

The order process was seamless although it took a week to fill the order and ship from HK. On its way to the US, the carrier was snagged with a Customs Exception and everything went dark - Thanks DHL! Fjorden Tech support was amazing and provided clarity and support through the entire process.

Have had a good experience with the Fjorden Support Team, They respondent fast and listened to what I asked and helped me excellently.

Customer service was excellent. Disconnect with coordination with Leica about Leica Lux subscription as part of Ultimate Bundle.

Ich stehe im Moment im Kontakt mit der Firma, weil die mir den komplett falschen Artikel geliefert haben und behaupten es wäre der von mir bestellte Artikel… er ähnelt nicht mal annähernd dem von mir bestellten Artikel außer die Farbe, die passt… ich werde den Artikel zurückschicken aber nicht auf meine Kosten!!!!
Leute, ich sage es Euch, passt auf!!!
Ich habe 1 Stern gegeben damit ich diese Erfahrung mit Euch teilen kann… aber nur deswegen!

Lange Lieferzeiten, richtig schlechte Qualität und man muss Rückversand und 10€ Bearbeitungsgebühr pro Artikel bezahlen. Leider vorab diese Bewertungen nicht gelesen. Dort bloß nichts kaufen!!!

Minderwertigste Ware zu überhöhten Preisen. Habe 2 Paar Schuhe bestellt, bei einem Paar hat sich nach einer Woche die Sohle abgelöst, beim anderen Paar nach 2 Wochen. Einfach nur teurer Müll.

A blueprint of how customer service should function. For som obscure reasons my Fjorden grip broke. It took me only one short mail explaining what happened and what the damage looks like, Within a few hours l received an answer that of course they will replace the damaged part and send it to my preferred address. The shipment was there within a week and l am back shooting my stills with my Fjorden grip. Thank you Fjorden and thank you Christelle . Looking forward to your next gadget you guys will invent and produce. Keep it up!!!

Excellent customer service - many thanks. Great apps (Leica Lux and the main Fjorden app) and the grip transforms the shooting experience with my iPhone. Love it.

The grip was exactly as promised. Really nice product. Shipped with DHL from Hong Kong with all taxes and duty prepaid. Arrived here in Canada within 5 days. I had ordered a Moment CPL filter separately and Fjorden combined the orders so there was only one shipping charge. Nice customer service. I’m using the Leica Lux app and so far I’m enjoying the experience.

Fjorden Moden gibt vor ein Unternehmen mit Wurzeln in Berlin zu haben und gaukelt damit seriöse und unkompizierte Abwicklung deiner Bestellung. Wir haben unsere Bestellung erst nach 21 Tagen erhalten. Die Ware war schlecht geschnitten und von minderwertiger Qualität. Die Rücksendung muss nach China auf eigene Kosten (mind. 25€, Foto und Sendeverfolgung) vorgenommen werden und es wird pro Artikel eine Bearbeitungsgebühr von 10 USD erhoben. In unserem Fall 45€ bei einem Bestellwert von 72€. Zudem ist zu beachten, dass beim Paketversand in die Volksrepublik China unbedingt zwei Ausfertigungen der Zollinhaltserklärung CN23 beizufügen sind.

Leider kann man hier keine 0 Sterne geben, das wäre zutreffender.
Wir haben leider den Fehler gemacht bei Fjorden Mode Mäntel im Wert von ca. 300€ zu bestellen, keine Ahnung was uns da geritten hat und wieso ich sie nicht vorher überprüft habe.
Mitte Dezember war die Lieferung endlich da und ging auch wieder komplett zurück, weil die Qualität einfach unterirdisch schlecht war. Billiger, dünner Polyestermüll.
Da ging es dann erst los mit den Problemen.
Die Rücksendung ist natürlich komplett selbst zu tragen, irgendwohin nach China. Die Kosten dafür betrugen noch einmal 50€. Außerdem berechnen diese Betrüger pro Artikel eine Servicegebühr von 10$ für die Retoure. Sie tun also alles, damit es sich nicht lohnt eine Rücksendung zu veranlassen. Ihr Angebot an mich war, dass ich die Mäntel selbst entsorge und sie pfanzen einen Baum und erstatten mir 10%.
Bei einer 300€ Rechnung ist das einfach eine Unverschämtheit.
Das Paket ist nun seit dem 29.12.25 unterwegs zu der Adresse, die mir genannt wurde und wird vermutlich niemals ankommen, weil das Ganze ein unseriöser Saftladen ist.
Von dem Geld werde ich natürlich auch niemals etwas erstatt bekommen.

Fazit: Viel Ärger & 350€ in den Müll geworfen!
Bloß Finger weg von diesem Anbieter.

Christelle was awesome...thorough and helpful