Fitstraps Arvostelua 

Ordered and paid for two straps for my Fitbit
One arrived . I have emailed them several times and no reply. £25 may not sound a lot, but on a limited budget, it is.
Very disappointed
Wont recommend

Order not sent out. No reply to emails. No phone number. In about autumn 2024 they started sending out incorrect orders and then claiming not to receive the returns. When I tried to use them in 2025 people weren't receiving anything and couldn't contact them... I asked my bank to do a chargeback and investigate this as fraud. Sadly however these scammers seem to still be in business.

I ordered a new strap on 26 February but as yet have still not received delivery. I have a sent 2 e mails but no response. I am very disappointed as have ordered before and had been very happy with service
Update- as had no response, I have reported to my bank

Very pleased with my new leather strap for Smartwatch - much more comfortable than the plastic ones provided with the watch, & fabric ones tried.
Hope I made the right choice with white :)) but it does look very smart.

Scam company don’t touch with a barge pole. Checked out there “address” nothing there with fit straps name. Sent money 2 weeks ago - nothing- sent e mail - nothing. Hoping my bank will refund me

It took a week to receive the Bushnell charger I ordered which turned out to be incompatible. Was advised that I could return the item and get a full refund. 3 weeks later I have had no refund and all of my emails have been ignored. Do not deal with this company.

Strap arrived within expected time frame.
It would have been good to be informed when it was despatched.

Placed an order 6th Feb. Now on 8th March. Still no sign of delivery. All sale enquiry emails answered swiftly however now that I’m chasing delivery no response from emails or Facebook. Even asked for a refund and never received any response. Had to raise a dispute via my credit card company to receive a refund. DO NOT USE, worst service I’ve ever had with an online company.

Put my order in #181524 paid the money and never received the goods

I received my watch strap in a timely manner & it looks fine in the pack, however I was sent the wrong colour strap.

I emailed several times to ask about exchanging it for the colour I ordered, but have had no response over a week later.

This means I can't use my watch as I don't have a strap & don't want to open the pack, which is frustrating.

I ordered a strap specifically for my garmin and the wrong one was sent to me , I have been trying to get hold of fit straps for a week now , there is no contact number and nobody replies to tell you how to return / exchange / get a refund . Really bad customer service

Fab product fab price fab service thank you

Brilliant service from Fitstraps UK. Delivery was quick and the product is lovely. Excellent quality, really happy and would definitely repurchase!

The service was very efficient from ordering the new strap to delivery. I would be happy to recommend Fitstraps in future.

Did not receive the strap.
Contacted the company 3 times but have not received a response.

Poor. Didn’t receive the first item, I got them to resend the item and it still hasn’t turned up and now they aren’t replying to my email. Avoid and go elsewhere.

Ordered on 6th February. Paid for expedited delivery. Order is yet to arrive (23rd February). Reached out to Fitstraps and got no reply. I've opened a fraud case with my credit card company and received a full refund.

At the moment 20 days have passed since I ordered my Fitstrap and I have received nothing. I have chased with the company and had no response. Not good service at the moment. 😡

Great prices and very good delivery times.

Order an item two weeks ago. They said it was delivered but it has not. I have tried to contact them numerous times via email and social media but there has been no response. Unfortunately, I will be having to take this further.