FitnessGenes Arvostelua 

1 132
•
TrustScore 4.5/5 tähteä

4,7

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Professional, caring staff that took the time to guide me through my report. The information that I have received from my report has helped me create a new workout program, and several lifestyle chan... Näytä lisää

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Saanut 5/5 tähteä

After my mother was diagnosed with haemochromatosis later in life, I wanted to know early if I also had the condition, and how I could manage it. With long wait times for a DNA test through the NHS, I... Näytä lisää

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Saanut 5/5 tähteä

What a brilliant company. I have found the reports absolutely invaluable when trying to work out some recent health concerns. The insight is extremely useful and I love the tips and guidance provided.... Näytä lisää

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Saanut 5/5 tähteä

Best use of DNA. With a 23 and me account, you can upload your DNA and get amazing info and training programs. I have made tremendous progress after learning I had rare variants in endurance, lactate... Näytä lisää

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Yrityksen tiedot

  1. Kunto- ja ravitsemuspalvelu

Yrityksen kirjoittama

Welcome to the review page of the worlds #1 Fitness DNA Performance company. We specialize in getting you in the shape of your life, using our advanced laboratory techniques and team of PhD scientists to analyze your DNA from a simple saliva sample. No more guesswork, just actionable and sustainable results. We then provide you with personalized training and nutrition plans to accelerate your fitness.

FitnessGenes

Yrityksen kirjoittama

Our commitment to Client Service
Client service and satisfaction is very important to us. Our Client Service team are UK based but work extended hours, providing our clients with quick, personal, and effective support. We think it's important that the entire team understands our clients' questions and support needs. That's why we don't outsource any aspect of Client Service, and the entire team respond to enquiries when their skills and experience are best suited to that enquiry. So, you might find your question being answered by the person that designed your plan, or researched the science that led to a recommendation you've asked about, or our CEO or COO if something hasn't quite gone to plan. We are very grateful to all of the clients that have sent us their thank you messages or provided honest feedback on the service we've provided. We will continue to go the extra mile - both in and out of the office!

Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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4,7

Kaikki arvostelut

(1 132)

12 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 3/5 tähteä

Not too easy to understand reports.

Not too easy to understand reports.
Plus, no customised actions to take based on your specific results.

8. syyskuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Hi Luca, thank you for your review and feedback. You can find your personal exercise, nutrition, and lifestyle recommendations contained within each of your individual DNA reports.

A member of our coaching team will contact you directly to help you locate these and provide guidance on how to start following them.

Saanut 4/5 tähteä

You get a lot of data for your money

You get a lot of data for your money, and it's really interesting. You do have to wade through the reports to gain the insights. If there is one thing I would be negative about it is the sheer quantity of data. A summary of highlights would be very helpful.

1. lokakuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Hi Kate, thank you for your review and feedback on the quantity of data that you have received.

Our science team are currently building tools that will allow for better organisation and prioritisation of your reports and recommendations. As an existing member you will receive access to when they are released. We'll be sure to update you as soon as these are available.

Saanut 5/5 tähteä

The information is amazing

The information is amazing, the descriptions are long and sometimes you need to read 2x to actually get it, I’d love it to be this or that, green or red.
I’d love the option to export a list and read it all instead of clicking through each section.
Great insights, I’d say it should be more expensive for what you get!

7. marraskuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Hi Peter, thank you for your fantastic review. We're glad that you have found such value in our service. We'll take your feedback of printable results to our team to see what we can do here. Best of luck with your personal actions!

Saanut 4/5 tähteä

I did the test to have a better idea of what to eat and how to exercise effectively.

I did the test to have a better idea of what to eat and how to exercise effectively, but there is an overwhelming amount of information to wade through. It's good that the information is detailed, but it would be easier to interpret if it was written in an easier to understand way. I would prefer the results to say 'do this' or 'don't do this'. You get a lot of information for the price when compared to other such products, I just wish I understood more of it!

7. marraskuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Thank you for taking the time to review our service, Ashley. You're be glad to hear that our science team are currently working on a new feature that will allow for better organisation and prioritisation of your recommended actions. Keep an eye on your inbox for this coming soon!

Saanut 5/5 tähteä

Ongoing insights from Fitness Genes

The latest report received deals with a personality trait relating to empathy and sociability. I am impressed with its accuracy and also with the reach of the influence of genes. On the whole the reports issued by Fitness Genes accord with my own impressions. They also offer an indication as to where you are on the 'spectrum' of a particular trait in relation to others.

24. lokakuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Thank you for your review Philip. We're glad that you are enjoying our ongoing report releases. More insights to come soon!

Saanut 5/5 tähteä

Edited review following excellent customer service ;-)

This is an edited review - in my first post I was more than a little overwhelmed at the vast amount of information and lack of direction, but the team reached out and offered a video call to help understand the results. Subsequently I am feeling much more positive about it! Thanks Alex Auld for your time and patience, and also for taking on board my initial comments about being overwhelmed with info, and glad that the team are taking steps to improve the user experience.

I now feel much better placed to understand the data and feel that it will absolutely help me towards my health goals.

Thanks to all the team! (but especially Alex). Excellent customer care.

22. syyskuuta 2023
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Thank you for your review and feedback on our service, Chrissy. Knowing whether our reports are written to the right level is extremely important and is something that we are constantly assessing.

I've asked that our customer service team reach out to you again to see what additional support they can provide. You can expect to hear from them shortly!

Saanut 5/5 tähteä

Really practical and detailed data on…

Really practical and detailed data on traits and genetics that I can act on to improve health and wellbeing. The level of personalization, both in the analysis and the related training programs, makes this very valuable.

31. lokakuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Thank you for your fantastic review David. We're thrilled that you are satisfied with the results and recommendations that we have provided and look forward to supporting your further in your goals!

Saanut 4/5 tähteä

Performance

The results of the dna test have helped me make choices, when it comes to my lifestyle, that had a profound effect on my performance on all fronts.

28. lokakuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Thank you for taking the time to review our service, Diogo. We're glad that your insights have helped to improve your choices and that you are seeing their effects. We look forward to supporting you further in your health and fitness goals!

Saanut 5/5 tähteä

A must have app for anyone serious…

A must have app for anyone serious about their health

25. lokakuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Thank you for your 5* review and recommendation. We look forward to supporting you in your health and fitness goals over the coming months!

Saanut 5/5 tähteä

I have really enjoyed the feedback from…

I have really enjoyed the feedback from my dna result. I have received so much information it has been really interesting. I am trying out some of the suggestions for my self-improvement so hopefully it does help.

31. heinäkuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Hi Robert, thank you for taking the time to review our service. We're glad that you have founds your personal reports of interest. Best of luck with your recommended actions!

Saanut 5/5 tähteä

Comprehensive and with good customer service

After a helpful guide form Alex I am very pleased to change my review to 5 stars. There is so much data available to me to read through that I can actually make use of.

Spoke about my goals and attained which traits are relevant for me. Also have the 4 week get fit plan.

(Also learnt I have a good immunity for the plague!)

24. lokakuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Hi Emily, thank you for your review and feedback. A member of our team will be in touch shortly to offer additional support in navigating your reports and recommendations.

Saanut 2/5 tähteä

Don’t waste your money

Just a load of information with little structure. Repetitive “help” boxes - as you scroll through loads of them say the exact same thing. Not really clear what you’re supposed to do with the information.

30. elokuuta 2023
Saanut 4/5 tähteä

Overall great experience - just be certain you know what to expect

I was fascinated by my results. I wanted some insight into my health so that I can make positive and personalized changes to reach my personal goals. The process has been fascinating and It has been a very insightful journey thus far. It is quite a futuristic approach to personalized medicine and im all for it. Im hoping that this will now open doors to improve my health in general - there's lots of info and still making my way though the reports.
However, I wish there was an app where we can easily access traits and recommendations, but also it would have been helpful to have someone explain how to read through the traits/reports and perhaps discuss any concerns. I found it overwhelming to review everything. I also think a heads-up to certain traits would have been helpful e.g opt in or out of certain traits I may not want to consider at the moment or a detailed information on the traits that would actually be reported to provide some time to prepare! Or a chance to follow up/discuss traits.

11. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Results not clearly presented

Results not clearly presented, so difficult to understand and implement .
Poor value , would not recommend. There a better sites.

23. elokuuta 2023
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Hi Roger, thank you for taking the time to review our service and for your feedback. We're sorry to hear that you have had difficulty in navigating the Members Area and implementing your recommended actions.

A member of our team will be in touch directly to provide some personal guidance.

Saanut 5/5 tähteä

Absolutely fascinating

Finding it absolutely fascinating to see how my genetics can help me adapt a lifestyle plan for health and fitness. Something I’ve worked out over the years but I now have scientific backup and some changes I can now implement immediately.
The company were great and I received a blue light discount.
This will make for great Christmas presents for my family.

13. syyskuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Hi Emma, thank you for your fantastic review! We're thrilled that your results match up to your own experiences and that you now have the tools to make further changes.

Do reach out to our support team (support@fitnessgenes.com) if you are looking to purchase kits for your family as they will be happy to help you here.

Saanut 5/5 tähteä

Great customer support

I love that fitness genes give me insights into my own biology and make recommendations based on research. For me this is the absolute best way to approach things, and I have reaped huge benefits (from a different programme) with my diet and nutrition. In comparison, fitness genes was much cheaper than the diet programme so that was a good start already! The testing was easy, and it was fascinating to get results. Although this type of DNA testing doesn't deliver bad news (as some of the old disease risk ones could) it can be disappointing when your genes are less than ideal, and you can't change them! However, I love that fitness genes use your lifestyle data (you complete this) to give lifestyle scores alongside of your various genetic risk scores (for things like metabolism) - this really helps you see where good efforts pay off! As others have said, it is hard to know what to focus on to make positive changes and I'm not an expert, so I asked customer services for help. Alex (Auld) was really helpful - he knows what to look out for and understands how these genes impact on our fitness and goals. He asked about my goals and then helped me find key areas to focus on. I'm really grateful for his expertise because I now have a focused list and manageable recommendations to work with. This has made a big difference as now I can work with my results, rather than just keeping them as interesting data. As a suggestion for fitness genes, it would be nice to be able to see before you buy workouts - either tasters or previews could be helpful before signing up.

9. lokakuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Thank you for your incredibly detailed review of our service. We're very happy that Alex was able to help you further understand your reports and will pass on your thanks.

Best of luck with your recommended actions!

Saanut 5/5 tähteä

Super insightful in helping reach fitness goals

It was so interesting the results they gave you - more than you expected to know about yourself. I’m not versed in scientific/medical terms but they explained very well. I’ve gotten tips on how to reach my fitness goals based on my genetics so very excited to see how everything turns out. Just wish they had an app like 23&me.

10. elokuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Thank you for taking the time to review our service Ly, we're glad that you found the reports and recommendations well explained.

The development of an app is part of our tech team's future projects, so keep an eye on your inbox for an announcement here!

Saanut 5/5 tähteä

Great program all about me

I have just received all the reports. Even though there’s so much information to go through, the layout of different parts are really well organized so I can take my time to review each section thoroughly. I am surprised of the breath & depth of key areas, which are informative directly relating to my current health situation, so much to discover.

I would highly recommend this program to everyone who is considering but not yet participating.

10. lokakuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Thank you for your fantastic review and recommendation!

If you do have any questions or would like some additional guidance as you explore your categories, do reach out to our support team (support@fitnessgenes.com), who will be very glad to help.

Saanut 5/5 tähteä

I'm really enjoying the regular…

I'm really enjoying the regular information and am gradually absorbing it , its very interesting and useful as I move forward

10. lokakuuta 2023
Oma-aloitteinen arvostelu
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Thank you for your kind review Donna. We're glad that you're enjoying your regular report releases.

Your next release is less than 2 weeks away now, with plenty more to come beyond that. Best of luck with your personal recommendations.

Saanut 5/5 tähteä

Really good to have the full report…

Really good to have the full report plus love the emails that come through with different focus areas as this helps me to digest the large amount of date in bitesized chunks!

2. elokuuta 2023
FitnessGenes-logo

Vastaus yritykseltä FitnessGenes

Thank you for taking the time to leave a review Helen. We're glad that you're enjoying your ongoing report releases! More to come soon. Best of luck with your recommended actions.

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