This was our second time ordering a mat with our company logo from First Mats, and once again, we’ve had a fantastic experience. Their prices are competitive, they respond quickly to enquiries, an... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought a mat for home gym. Great products ! Excellent website, loads of choice, quality products. I had an enquiry - I got straight to a person who was really helpful - no long wait for 500 optio... Näytä lisää
Yritys on vastannut
Mats have not been delivered and no tracking is available. I was assured that a new order would be generated and sent out along with new tracking information sadly this has not happened.
What a great company to deal with, fast efficient and polite service from start to finish..... and we got the most fantastic entrance mat for Elliott's Dog Grooming Studio Thank you to Jay for his e... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Turvavarusteiden toimittaja
- ja myös
- Kumituotteiden toimittaja
- Lattiaurakoitsija
- Materiaalinkäsittelylaitteiden toimittaja
- Mattokauppa
Tietoja yrityksestä First Mats
Yrityksen kirjoittama
At First Mats, we are proud to be a UK-based provider of premium matting products, trusted by thousands of businesses. From custom logo mats that elevate your brand to safety-focused anti-fatigue mats, our range is designed with quality, functionality, and style in mind.
Since our founding in 2016, we’ve been committed to offering expert advice, fast delivery, and top-tier customer service. Our team is here to guide you every step of the way, ensuring you find the perfect mat for your needs.
Our Product Categories
Logo Mats
Stand out with our bespoke logo mats, designed to enhance your business’s branding. With durable materials and stunning visuals, our logo mats are the perfect choice for businesses looking to impress.
Anti-Fatigue Mats
Support your team with our industry-leading anti-fatigue mats. Ideal for reducing discomfort and improving productivity, these mats are a must-have for any workplace where employees stand for extended periods.
Entrance Mats
Keep your premises clean and professional with our high-performance entrance mats. Designed to trap dirt and moisture, these mats are perfect for protecting floors and maintaining a welcoming appearance.
Yhteystiedot
Cambrai Court, 1229 Stratford Road, B28 9AA, Birmingham, Yhdistynyt kuningaskunta
- 01217021659
- info@firstmats.co.uk
- firstmats.co.uk
4,6
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 62 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Well recommended true to form 👌
26. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you so much for your lovely review! We're delighted to hear that you’re happy with your Logo Mats and that our service met your expectations. If you need anything else, just give us a shout!
Vastaus yritykseltä First Mats
Thank you so much for your lovely review! We're really pleased to hear you love your Logo Mats. If you need anything else or have any questions, just give us a shout!
Excellent product
Excellent product, great communication and overall speed of service
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Mats
Thank you for the great review! We're really pleased you're happy with your mat, and it's lovely to hear our communication and turnaround made the process easy for you. We hope you enjoy it, and we'd be glad to help again whenever you need us.
Excellent service and the website was…
Excellent service and the website was so easy to you. Loved the preview options and we are very happy with the speed we received our personalised mat! Thank you so much.
24. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the easy ordering process and were pleased with the speed of delivery for your Logo Mat. It’s great to know you loved the preview options too—your satisfaction means the world to us!
Wrong size carpet has been sent to me
Wrong size carpet has been sent to me. I contacted back to them through WhatsApp provide picture as evidence but nobody come back to me terrible service not happy at all.
28. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you for your review, and we're sorry the mat you received wasn't the size you were expecting, and that it took longer than it should have for us to come back to you on WhatsApp. That's not the experience we want any customer to have, and we appreciate you sending the photos, which helped us look into it quickly.
We're glad we've since been able to get this resolved for you. Situations like this are rare for us, and your feedback has helped us tighten up how we monitor and respond to WhatsApp messages. If you feel your experience has changed now that things are sorted, we'd be grateful if you'd consider updating your review. Either way, please don't hesitate to call us on 0121 702 1659 if there's anything else we can help with.
Kind regards,
The First Mats Team
Absolutely incredible
Absolutely incredible, love the product love the Service order a second mat
25. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you so much for your lovely review! We're delighted to hear that you love your Logo Mats and had a great experience with us. We appreciate your support and can’t wait to help you with your next order!
Item arrived really quickly and it’s…
Item arrived really quickly and it’s brilliant - will definitely buy again in the future
19. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you so much for your lovely review! We're delighted to hear that your Premier-Plush Made to Measure Door Mat arrived quickly and that you're really happy with it. We can't wait to help you again in the future!
Vastaus yritykseltä First Mats
Thank you so much for your lovely review! We're really glad to hear that the 17mm Premium Coir Coconut Matting fits perfectly in your space and meets your expectations. If you need anything else, just let us know – we're here to help!
Good quality product
Good website, easy to order, prompt delivery. Good quality product. Rather expensive but a necessity in these days of H&S.
18. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you so much for your kind review! I'm really glad to hear that you found our website easy to use and that your Rubber Cable Mat arrived promptly and met your expectations. We appreciate your understanding of the costs involved in keeping everyone safe these days.
Vastaus yritykseltä First Mats
Thank you so much for your lovely review! We're delighted to hear that you’re happy with your Logo Mats and the quality of the product. If you need anything else or have more ideas for your mats, just give us a shout!
12 days since order no product
Eventually received product after 20 days. Won't be using again.
20. elokuuta 2026
Vastaus yritykseltä First Mats
Good morning James,
I am so sorry for the frustration regarding your delivery. I saw your email over the weekend and immediately reached out to our courier, DX, to get this resolved. Because of the Bank Holiday Monday, I have only just received their reply.
Looking at the tracking, your order was swiftly dispatched from our warehouse on Friday the 21st (the day after you ordered). DX then attempted delivery on Tuesday the 25th, but unfortunately, they reported that no one was available at the address to receive it.
We are currently liaising with DX to arrange a prompt redelivery for you, and I will be in contact with you directly very shortly with an update. Thank you for your patience.
Didn’t receive my mat and having been…
Didn’t receive my mat and having been waiting over a week for David to get back to me after numerous calls and emails I still have had no reply!
14. elokuuta 2026
Vastaus yritykseltä First Mats
Hi Michelle,
We’re sorry that your order has not reached you as expected.
FedEx’s proof of delivery shows the parcel was delivered outside your property, tucked behind a plant pot. As you confirmed that the parcel was not there, we immediately raised an investigation with FedEx to verify the delivery location and obtain further information from the driver. Unfortunately, these investigations typically take 2–3 working days to complete.
We completely understand that you needed the mat urgently and advised us that if a replacement could not arrive by Friday, you would prefer a refund. As your mat was made specifically to order, we were unable to guarantee that a replacement could be manufactured and delivered within the short timeframe.
While we were awaiting the outcome of FedEx’s investigation, a chargeback was subsequently opened for the order, which has now affected how the matter can be resolved.
We’re sorry that this has been a frustrating experience. We have been actively working on the issue and communicating while awaiting FedEx’s confirmation, rather than leaving your enquiry unanswered. As soon as we receive the information required from FedEx, we will be able to progress the matter accordingly.
Warmest Regards,
First Mats
New mats
From the word ho this was a great experience / easy to pick sizes and order online - and the customer service was amazing- so helpful and friendly
I would recommend first mats and will
use them again xx
18. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you so much, Isobel\! It’s wonderful to hear you had such a great experience with us from start to finish. We really appreciate your lovely comments about our team and your recommendation. We look forward to helping you again in the future! 😊
The First Mats Team
Exceeded my expectations and impressed…
Exceeded my expectations and impressed by the service
13. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you so much, Henry! We’re delighted to hear that we exceeded your expectations and that you were impressed with the service. We really appreciate your kind feedback and look forward to helping you again in the future! 😊
The First Mats Team
1st class communication
1st class communication, delivered on time , quality products. Im very happy in all all and would use again
13. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you, Mark! We’re really pleased to hear you were happy with the communication, delivery and quality of your products. We really appreciate your feedback and look forward to helping you again in the future! 😊
The First Mats Team
Excellent service,communication and end…
Excellent service,communication and end product
18. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you, Nick! We’re delighted to hear you were happy with the service, communication and your finished product. We really appreciate you taking the time to leave us a review! 😊
The First Mats Team
Amazing service and product
Amazing service and product. Thanks again!
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Mats
Thank you so much! We’re delighted to hear you were happy with both the service and your product. We really appreciate the lovely feedback and hope to help you again in the future! 😊
The First Mats Team
a bespoke entrance hallway mat
I ordered a bespoke entrance hallway mat for an office suite in Mayfair. The order process was pretty good and a chap called Jay helped process the order. Print quality and colours appear to be good. Delivered on time. Whilst it appears good value for money, the black plastic trim looks cheap. I’m not sure why it’s there. It’s not amazing but it is good value and does the job. Happy customer. 😊
18. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you for your review, Mike! We’re really pleased to hear you found the ordering process straightforward and were happy with the print quality, colours, delivery and overall value of your mat. We’ll also make sure Jay sees your kind feedback!
The black edging is designed to provide a neat, durable finish around the mat and help protect the edges during everyday use, but we appreciate your feedback on its appearance and will certainly take this on board.
Thanks again for choosing First Mats, and we’re glad to hear you’re a happy customer! 😊
The First Mats Team
Excellent service
Excellent service, arrived when stated and quality of Mat was Excellent, just what we wanted for our campervan. Would recommend this company to anyone
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Mats
Thank you, Simon! We’re delighted to hear your mat was exactly what you wanted for your campervan and that everything arrived as promised. We really appreciate your recommendation and hope you get plenty of use out of it! 😊
The First Mats Team
Brilliant Fast service Great Product!
12. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you, Claire! We’re so pleased to hear you were happy with the speedy service and your new product. Thanks for taking the time to leave us such lovely feedback! 😊
The First Mats Team
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