This was our second time ordering a mat with our company logo from First Mats, and once again, we’ve had a fantastic experience. Their prices are competitive, they respond quickly to enquiries, an... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I bought a mat for home gym. Great products ! Excellent website, loads of choice, quality products. I had an enquiry - I got straight to a person who was really helpful - no long wait for 500 optio... Näytä lisää
Yritys on vastannut
Mats have not been delivered and no tracking is available. I was assured that a new order would be generated and sent out along with new tracking information sadly this has not happened.
What a great company to deal with, fast efficient and polite service from start to finish..... and we got the most fantastic entrance mat for Elliott's Dog Grooming Studio Thank you to Jay for his e... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Turvavarusteiden toimittaja
- ja myös
- Kumituotteiden toimittaja
- Lattiaurakoitsija
- Materiaalinkäsittelylaitteiden toimittaja
- Mattokauppa
Tietoja yrityksestä First Mats
Yrityksen kirjoittama
At First Mats, we are proud to be a UK-based provider of premium matting products, trusted by thousands of businesses. From custom logo mats that elevate your brand to safety-focused anti-fatigue mats, our range is designed with quality, functionality, and style in mind.
Since our founding in 2016, we’ve been committed to offering expert advice, fast delivery, and top-tier customer service. Our team is here to guide you every step of the way, ensuring you find the perfect mat for your needs.
Our Product Categories
Logo Mats
Stand out with our bespoke logo mats, designed to enhance your business’s branding. With durable materials and stunning visuals, our logo mats are the perfect choice for businesses looking to impress.
Anti-Fatigue Mats
Support your team with our industry-leading anti-fatigue mats. Ideal for reducing discomfort and improving productivity, these mats are a must-have for any workplace where employees stand for extended periods.
Entrance Mats
Keep your premises clean and professional with our high-performance entrance mats. Designed to trap dirt and moisture, these mats are perfect for protecting floors and maintaining a welcoming appearance.
Yhteystiedot
Cambrai Court, 1229 Stratford Road, B28 9AA, Birmingham, Yhdistynyt kuningaskunta
- 01217021659
- info@firstmats.co.uk
- firstmats.co.uk
4,6
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 62 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Painless!
Painless!! Prompt delivery and great looking product, big test yet to come in the rainy season 🙄
17. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you, Alun! We’re really pleased to hear everything was nice and straightforward and that you’re happy with how your new mat looks. Hopefully it’ll prove its worth when the British weather really gets going! ☔😊
Thanks again for choosing First Mats!
The First Mats Team
Vastaus yritykseltä First Mats
Thank you, Martyn! We’re pleased to hear you found the ordering process straightforward and it was easy to get exactly what you needed. We really appreciate you taking the time to leave us a review! 😊
The First Mats Team
Cannot fault anything from start to…
Cannot fault anything from start to finish the customer service was fantastic helping me to choose a mat for our business and when it arrived it was perfect will definitely be ordering again ☺️
11. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you so much, Julie! We’re delighted to hear you had such a great experience from start to finish and that our team could help you find the perfect mat for your business. It’s fantastic to hear you’ll be ordering from us again! 😊
The First Mats Team
So patient and helpful while developing…
So patient and helpful while developing the design. Easy to work with and great product at fair price.
12. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you, Donna! We’re so pleased to hear our team could help you get the design just right. We really appreciate your lovely feedback about the service, quality and value of your new mat! 😊
The First Mats Team
Great Service
Really happy with my purchase. Great quality mat, my logo looks amazing on it.
Highly recommend.
12. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you, Carys! We’re delighted to hear you’re so happy with your new logo mat and that your logo looks amazing on it! We really appreciate the recommendation and hope your new mat makes a great first impression for many years to come. 😊
The First Mats Team
Turned out amazing
Turned out amazing, customers have all commented on it too.
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Mats
Thank you, Aaron! It’s fantastic to hear how well your logo mat turned out, and even better that your customers have been commenting on it too! That’s exactly the impression we hope our logo mats make. 😊
The First Mats Team
Great service and splendid product
Great service and splendid product. Exactly looks like the proof. I love it! Thank you!
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Mats
Thank you so much, Jane! We’re delighted to hear you love your new logo mat and that it arrived looking exactly as you expected from the proof. We really appreciate your lovely feedback and hope your new mat looks fantastic for years to come! 😊
The First Mats Team
Vastaus yritykseltä First Mats
Thank you, Mr Clarke! We’re really pleased to hear you were happy with the quality of your order and that everything arrived well packaged. And you can’t beat a free pallet! 😄
Thanks for choosing First Mats!
The First Mats Team
Vastaus yritykseltä First Mats
Thank you, Ali! We’re really pleased to hear you were happy with the speedy service, quick delivery and quality of your product. We really appreciate you taking the time to leave us a review! 😊
The First Mats Team
I have placed and received an order
I have placed and received an order. I have been trying to return the order and get a refund, but I am not receiving an reply to my emails, not to the WhatsApp customer service centre
Edit:
Under the article (mat) I have chosen , which is always custom size, it clearly states on a box “returns” with costs related to the item I have chosen , so it is misleading to then say that the article can’t be returned if customised.
The customer service keeps not replying to email, WhatsApp messages, and calls.
The info that my mat isn’t refundable has never been communicated.
Also be mindful: the pile height declared is 10mm . The truth is the pile height is 3-4 mm.
10. elokuuta 2026
Vastaus yritykseltä First Mats
Hi Andrea,
Thank you for taking the time to leave a review, and I’m sorry to hear that you’ve been disappointed with the product.
I can see that you’ve already spoken with a couple of members of our team regarding this. Unfortunately, as the mat was manufactured specifically to the dimensions requested, it is classed as a bespoke product and therefore isn’t eligible for return. If this had been a standard-sized product, we would absolutely have been able to look at arranging a return for you.
From the information provided, it also appears that the mat has been used in an area that it isn’t designed or recommended for, which is likely to be contributing to the issue you’re experiencing.
We completely appreciate that this isn’t the outcome you were hoping for and do apologise for the disappointment caused. If you would like to discuss anything further with us, please don’t hesitate to get back in touch.
Warm regards,
First Mats
Rapid delivery
Rapid delivery. Entrance mat very good quality. Laid and doing its job in village hall. Would look to use First Mats again
7. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you, Richard! It’s great to hear your new entrance mat is already in place and doing its job in the village hall. We’re really pleased you were happy with the quality and speedy delivery, and we’d be delighted to help you again in the future! 😊
The First Mats Team
would recommend
Great made to measure mat. Good quality and fitted well. About to order another one. Would recommend .
31. heinäkuuta 2026
Vastaus yritykseltä First Mats
Thank you, Mel! We’re delighted to hear your made-to-measure mat fits perfectly and you’re happy with the quality. It’s even better to hear you’re already coming back for another one! 😊
Thank you for the recommendation and for choosing First Mats.
The First Mats Team
Great product and service
Mats exactly as described and made to the sizes I needed in a very speedy manner. I would recommend this company.
3. elokuuta 2026
Vastaus yritykseltä First Mats
Thank you so much! We’re really pleased to hear your mats were made exactly to the sizes you needed and arrived quickly. We really appreciate your recommendation and hope to help you again in the future! 😊
The First Mats Team
Vastaus yritykseltä First Mats
Thank you, Leanne! We’re so pleased to hear you were happy with both the product and the service you received. We really appreciate the lovely feedback! 😊
The First Mats Team
Great company great result
We used this company for our salon entrance mat and were so happy with the outcome we love our new addition and clients have commented on how good it looks for branding, it was easy to do and such a reasonable price. A must have for any business id say !
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Mats
Thank you so much, Daisy! We love hearing that your new logo mat has been such a great addition to your salon, especially that your clients are already commenting on how good it looks! 😊
It’s great to hear you found the whole process easy and the price reasonable too. Thank you for the fantastic recommendation!
The First Mats Team
Excellent customer service
Excellent customer service , excellent quality and graphics are of the highest quality , will definitely order again thankyou
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First Mats
Thank you so much, Michelle! We’re delighted to hear you were impressed with the customer service, quality and finished graphics on your mat. It’s fantastic to know you’ll be ordering from us again, and we look forward to helping you with the next one! 😊
The First Mats Team
Delivery on time
Delivery on time. Brought two to lay end to end.
Odours are strong for 1/2 days after laying out .
Work really well, soft extremely soft under feet .
Would recommend.
3. elokuuta 2026
Massive choice sizes colours
Massive choice sizes colours, and good quality, ordered and delivered within 3 days,
29. heinäkuuta 2026
Satisfied Customer
My purchase was of good quality and the service was very excellent.
24. heinäkuuta 2026
Really like the service with excellent…
Really like the service with excellent quality Mates
27. heinäkuuta 2026
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