Really pleased with my oak logs order. Just a few days after ordering the pallet arrived and the driver delivered everything to my garage. Quality of the wood is excellent and I was kept up to date wi... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Firewood Direct is a great company. We've ordered from other companies which were much more expensive! Firewood Direct is much cheaper but the quality of the timber is much better. The timber is extr... Näytä lisää
Yritys on vastannut
Logs are of good heavy weight and seem to be of good quality. We were not advised beforehand of delivery date. Got a few minutes notice, so I wasn't home. Pallets had to stay outside the garage making... Näytä lisää
Yritys on vastannut
The delivery driver went out of his way to make the delivery as easy as possible for us. We live on a narrow road and yet he managed to get the truck into our driveway which is a lot harder than it so... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Firewood Direct is Ireland’s dedicated supplier of premium kiln-dried firewood, delivering high-quality hardwood logs directly to homes and businesses nationwide. We focus on providing clean-burning, efficient, and reliable firewood that customers can depend on. Every product we offer is properly dried (<15% moisture), sustainably sourced, and carefully prepared to ensure excellent performance in fireplaces, stoves, fire pits, and wood-burning appliances. Our mission is simple: make premium firewood accessible, consistent, and hassle-free. We offer easy online ordering and nationwide delivery, while being committed to a smooth experience from start to finish. We take quality seriously - each batch of firewood is processed to achieve ideal moisture levels, giving you hotter, cleaner, and longer-lasting burns with minimal smoke and ash. At Firewood Direct, customer satisfaction is at the core of our business. We believe in clear communication, honest service, and dependable delivery. Whether you’re heating your home daily, keeping a holiday cottage warm, or enjoying occasional fires with friends and family, we provide a product you can trust. We continue to grow thanks to our loyal customers and their feedback. Your reviews help us improve, innovate, and maintain the highest standards in Ireland’s firewood market. Firewood Direct - premium heat, delivered to your door.
Yhteystiedot
4,8
Erinomainen
110 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Firewood Direct
Thanks Colm! That's what we aim for. Appreciate you taking the time to leave a review!
This company does what it says,great…
This company does what it says,great service delivered within three days and placed the pallet in my garage.After my disastrous experience with Rathwood it was a pleasure to deal with them.I would highly recommend them
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Firewood Direct
Thanks Pat! Great to hear the delivery went smoothly. We appreciate the recommendation and glad we could look after you. Enjoy the fires!
Very efficient good service
13. maaliskuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Pat! Appreciate the kind words. Glad everything went smoothly for you.
Ordered on line
Ordered on line. Easy experience. Delivery was great. Dropped pallet on sidewalk . Just needed two strong lads to move the wood. Not ……didn’t know I had that capacity . But I got it done .
Wood is clean and burns nice and hot.
I’ve used This company before. And will again
14. maaliskuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks John! Ha, moving the wood is the real workout! Great to hear it's burning well for you. Always good to have a returning customer, look forward to the next order.
Great service from company
I was very happy with the way my delivery was handled from the 1st email to the last phone call. Delivery was prompt and the timber is excellent . Thank u
4. maaliskuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Michael, really appreciate you taking the time to leave this. We try to keep communication clear from start to finish so it's great to hear that came through. Enjoy the firewood!
Brilliant Service
Brilliant Service, excellent quality wood. Will definitely buy again.
11. maaliskuuta 2026
Vastaus yritykseltä Firewood Direct
Thank you! Glad you're happy with the quality. We'll be here whenever you need your next order.
Delivery driver was so helpful pulling…
Delivery driver was so helpful pulling the crate right around the back of the house. There was a great amount of wood and it burns amazingly, mega hot and I don't need many logs to get the house toasty
10. maaliskuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Lara! We'll pass that on to our delivery driver, he'll be delighted to hear it. And you're right, the kiln-dried beech really does throw out serious heat. Glad it's keeping the house toasty!
Excellent service and fast delivery
Excellent service and fast delivery. Great quality firewood
10. maaliskuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Niamh, really appreciate the kind words. Enjoy the firewood!
Vastaus yritykseltä Firewood Direct
Thanks Rory, glad the delivery was hassle-free for you!
Prompt delivery.
4. maaliskuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Sarah, appreciate the review!
Exceptional product
Exceptional product. Fantastic heat from the logs in our stove. Quick efficient process, ordered, paid for and here with 2 days. Would highly recommend.
10. maaliskuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Orla, great to have you back! Glad the heat from the beech is doing the job for you. Appreciate the continued support.
You delivered very quickly
You delivered very quickly. The wood was very good quality. The driver was able to bring the pallet up the side of the house to our garage
1. maaliskuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Bernie! Glad the driver was able to get the pallet right where you needed it. Enjoy the rest of the firewood!
When in stock delivered in two days.
26. helmikuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Henry, appreciate the review. Glad we could get it to you quickly!
good product quick delivery
6. helmikuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Paul, appreciate the review!
Excellent quality logs at a good price.
Excellent quality logs at a good price.
Quick delivery. Delivery driver very helpful.
4. helmikuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks John! Glad the logs and the delivery met your expectations. We'll pass the kind words on to our driver too.
Delivery was late
4. helmikuuta 2026
Vastaus yritykseltä Firewood Direct
Hi John,
Thank you for taking the time to leave a review. We’re sorry to hear that you were disappointed with the delivery time-frame.
All of our pallet deliveries are handled by third-party couriers and typically arrive within the estimated delivery window provided at checkout. While most deliveries arrive smoothly, delays can occasionally occur depending on routing and local schedules.
In this case, we also didn’t have a contact phone number on the order, which can sometimes make coordination on the day of delivery more difficult for the driver.
We appreciate your feedback and will continue working to ensure the best possible service for our customers.
Kind regards,
Firewood Direct
Good price and delivered ontime
4. helmikuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Steven, glad we could deliver on both fronts!
The service delivery and Italian beech…
The service delivery and Italian beech were all excellent .there is a lovely warm glow from the wood with long lasting burning . I will def be buying again from them
4. helmikuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Jackie! The beech really does give off a gorgeous warm glow. We'll be here whenever you're ready for your next order. Appreciate the kind words!
Driver refused to bring pallet unto…
Driver refused to bring pallet unto grass and left outside, otherwise excellent
29. tammikuuta 2026
Vastaus yritykseltä Firewood Direct
Hi David,
Thanks again for your order and for leaving a review! We really appreciate the honest feedback and are glad you're satisfied with our product.
Regarding the delivery, we’re sorry that the driver wasn’t able to place the pallet on the grass as requested. For future orders, we’ll always do our best to pass customer preferences to the driver in advance. That said, for safety reasons, moving a pallet of this weight (approx. 620–650 kg) onto soft ground isn’t always possible, as pallet trucks can get stuck or cause damage.
As outlined in our delivery policy, placing pallets beyond kerbside (e.g. into gardens or through gates) is at the driver’s discretion and can’t be guaranteed, especially when access is tight or surfaces are soft. As we work with multiple delivery partners, we’re unfortunately unable to ensure such requests can always be accommodated.
We’re sorry for any inconvenience caused and really appreciate your understanding.
Thanks again for choosing Firewood Direct.
Kind regards,
Firewood Direct
Excellent burning long lasting
22. tammikuuta 2026
Vastaus yritykseltä Firewood Direct
Thanks Bernard, that's what we like to hear! Enjoy the rest of the firewood.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.